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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property
Adults-only luxury on the beach

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3 outdoor pools, cabanas (surcharge), pool umbrellas
Exterior
One-Bedroom Suite Oceanfront - 1 King Bed | Premium bedding, pillowtop beds, free minibar, in-room safe
Coffee shop
On the beach, white sand, free beach cabanas, sun loungers
Reviews
8.8

Excellent

Popular amenities

  • Hot TubHot TubHot Tub
  • Pool
  • Spa
  • Parking includedParking includedParking included
  • Restaurant
  • BarBarBar

Check out the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Popular LocationQuinta Avenida2 min walk
  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

Presidential Suite, 1 King Bed

  • 1959 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite - 1 King Bed

  • 1331 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up Oceanfront - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View - 1 King Bed - Mobility Accessible W/Roll-In Shower

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Oceanfront Walk-Out - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite Oceanfront - 1 King Bed

  • 1331 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Pool View - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up - 2 Double Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Garden View - 2 Double Beds - Mobility Accessible W/Roll-In Shower

  • 653 sq ft
  • Sleeps 3
  • 2 Double Beds

Junior Suite Garden View - 2 Double Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 2 Double Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Oceanfront - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View - 2 Double Beds

  • 653 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Pool View - 2 Double Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is next to popular attractions like Quinta Avenida and Playa del Carmen Main Beach. This 524-room, 4.5-star property has 3 outdoor pools along with indoor private spa tubs and a full-service spa.

What's nearby

  • Quinta Avenida - 2 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Xcaret Eco Theme Park - 14 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 50-min drive, 34.9 mi/56.1 km.

Restaurants

  • Bloody Mary Food Drinks & Rock - 2 min walk
  • Lobby Bar - 1 min walk
  • La Parrilla Playa - 2 min walk
  • Señor Frogs - 2 min walk
  • Los Aguachiles - 2 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Adults-only luxury on the beach
Guests of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have access to a full-service spa, 3 outdoor pools, and a gym. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include a sauna, free WiFi in public areas, and a spa tub.
Guests can expect to find free WiFi and LED TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include indoor private spa tubs, free minibar items, and balconies.
3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - December 2019
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels

Entertainment

  • LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 33 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 3 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Are there all-inclusive options at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive resort and rates come with all meals. Activities include tennis, volleyball, and live performances.

How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

As of May 10, 2024, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort on May 30, 2024 start from $423.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

This property is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Golf Club within a short drive.

Is parking available on site at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking and bicycle parking are also available.

Is there a spa at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Innan is the property's spa and services include hot stone massages, Thai massages, body wraps, and reflexology.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort feature a casino on the premises?

No, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort doesn't have a casino.

Is there an indoor pool at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a spa tub.

What do couples enjoy most about Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

This adults-only all-inclusive property offers many amenities for couples, including in-room massages as well as 3 outdoor pools and 3 poolside bars.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have a hot tub?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have a restaurant with a breakfast menu?

Yes, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has 7 restaurants, and serves breakfast for a surcharge.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort allow pets to stay free of charge?

No, pets aren't allowed at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort though service animals are welcome.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

The closest major airport to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is Cozumel Intl. Airport (CZM), which is 21.4 mi away (254 minutes by car).

Are there rooms with balconies at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yes, every guestroom at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort comes with a balcony with some featuring ocean or garden views.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 759 out of 1175 reviews" "
Rating 8 - Good. 233 out of 1175 reviews" "
Rating 6 - Okay. 91 out of 1175 reviews" "
Rating 4 - Poor. 53 out of 1175 reviews" "
Rating 2 - Terrible. 39 out of 1175 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aneta

Stayed 3 nights in Feb 2024

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. The beach, ocean and pools were fantastic and the facilities and staff were lovely and friendly. We had an oceanfront view room which was large and comfortable with a large deck and comfortable king sized bed. The only thing we were not happy with was the food quality and dining choices. The breakfast buffet at Spice was good but Most of the dinner options were subpar and the only restaurant we thought had a quality dinner was the Mexican restaurant. We had paid for an all inclusive package but each restaurant kept trying to upsell wine and some restaurants were not included in the package. If the food options and quality improved, I would give a five star review.
Stayed 6 nights in Jan 2024

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kristeen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Hilton Playa del Carmen was wonderful. The room was huge and very comfortable. The service was outstanding and the food was excellent.
Stayed 6 nights in Jan 2024

4/10 Poor

Mark

Stayed 5 nights in Jan 2024

10/10 Excellent

Janelle

Stayed 7 nights in Jan 2024

8/10 Good

Sunghun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the opportunity to stay at the Hilton Playa del Carmen and wanted to share my thoughts on the experience. Overall, the resort offers a blend of positive attributes alongside areas that warrant improvement. 1. Staff Courtesy and Professionalism: The staff at Hilton Playa del Carmen exhibited commendable levels of kindness and professionalism throughout my stay. From the reception desk to the dining areas, their attentiveness and courteous demeanor contributed significantly to the overall guest experience. 2. Cleanliness and Atmosphere: The resort maintained a generally clean and inviting atmosphere. However, upon my arrival, I encountered a concerning incident where I discovered a half-dead cockroach in my unit. While such occurrences can occasionally happen, they detract from the otherwise pleasant ambiance that the resort seeks to uphold. 3. Safety and First Aid Services: Regrettably, an incident occurred during my stay where my wife sustained a fall down the stairs, resulting in a deep skin laceration and bleeding. In times of emergency, prompt access to comprehensive first aid supplies and services is paramount. Despite seeking assistance at the concierge desk, we were disappointed to find that the available first aid kit contained only basic bandages. It is imperative for establishments of this caliber to equip themselves with adequate medical supplies to address unforeseen accidents effectively.
Stayed 5 nights in Jan 2024

8/10 Good

Greg

Stayed 9 nights in Jan 2024

10/10 Excellent

Esther C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really great! The different options of dinning and especially the 24hr inclusive food! Our services was so amazing including Ivette the housekeeper she was very attentive on anything we needed. And let’s not forget the people that made this a fun experience Jose Garcia, Miguel and Lennin!! They were super nice and made sure we had amazing service. I will definitely come again because those people made everything super enjoyable!! :)
Stayed 3 nights in Jan 2024