We constantly saw wild animals-raccoon around pool, cat walking around inside the restaurant while eating, some othe weird looking cat in the beach area. They were out of towels at 3pm by the pool. My husband got food poisoning at the market grill restaurant. We had to keep waiving to the waiters for coffee.
We had an amazing time in Paradisus, not in small part due to the fantastic service we got every day! Ismael and Erick at Hadar were particularly memorable, they remembered our usual orders and were super attentive and kind!! Our room was always clean, our mini fridge was always restocked, and we loved the resort grounds and the yummy dinners. Highly recommend Fuego's Peruvian food!!
The property was absolutely beautiful. The room was very clean and well kept by room service. The pools and beach were great for relaxing and catching some sun and had stunning views. The hotel app was clunky to use, but every staff member was attentive, friendly, and very quick with service. The drinks were strong and every meal I ate was delicious. The activites and entertainment was so much fun and the spa was great too! I really enjoyed my stay. I traveled by myself and as a single female, I felt very safe in the resort.
We enjoyed our stay at Paradisus. The staff was great! Very friendly and helpful. My wife left her purse in one of the bars, it was immediately turned into the lost and found, nothing was taken. The beach was very nice. Clear water and no seaweed. Played volleyball both on the beach and in the pool. A lot of fun. The weather wasn't the best, but we made the best of it. Last two days were beautiful. Wish there were a few more scheduled activities.
I can always count on top notch service when going to Mexico and Paradisus always delivers
The property was beautiful the staff was excellent even the food was good for all inclusive, could have been a little warmer when they served it but tasty. Other than the wild animals all over the property even by the rooms overall I thoroughly enjoyed
We checked in and the bellboy took us to our room but did not showed us around the resort. We didn't know where the bathrooms were or the restaurants. The place was huge and we felt lost. No one gave us information about the different events happening every day. We had to find everything on our own. I asked around and some of the workers were able to help but not all. Pools were closed at 7:00 pm which is the time we would like to swim. When we went to a restaurant I was denied entry because I was wearing a tank top. So, I went to my room and changed. When I went back to the restaurant I saw three people wearing a tank top. I called the manager and asked why those people were not asked to go change he then went up to them and told them to go change. Overall, the place is very well kept. Staff is courteous and everyone greets you with respect. I do believe that Paradisus needs to make it a bit more personalized and make the clients feel they are welcomed. The place is clean, the staff is courteous, but that’s about it. You are basically on your own to make yourself comfortable. Not hospitable at all. They also need to reconsider the dress code about men wearing tank tops for dinner. It is at the beach, people want to be comfortable. This code does not fit the setting especially when there is no consistency on implementing the rule. I definitely would not go back to Paradisus La Perla in the future.
This is my second stay at La Perla Paradisus-Adults Only All Inclusive. The first time was in 2018 and despite the pandemic, it was a blast. They resort did a great job with Covid precautions and also made it really fun. I would definitely stay a third time.
We chose to return to Paradisus La Perla for a second stay. It did not disappoint! We got the reserve. The amenities were great. The best part of the whole stay is how great the staff are! Alfredo at the reserve pool is amazing, Elias at the pool station does such a good job, our concierge Hector was so great! The food is delicious at all the restaurants. I’m not one to write reviews, but this resort is wonderful! We will be returning again.
The area around the resort wouldn’t be the nicest but the resort itself was nice. Personally I like the paradisus in Cancun a lot better but we still had a great vacation and the staff are wonderful.
We like the food selection and restaurant availability for reservations. Did not like the beach area in adult only area ..omg the beach looked like uncluttered jungle, ripped umbrella,dirty chairs. Whay we hated the most was the public beach area ..a lot of local people came with lot of children and walk /stay on the beach close to us. we felt very unsafe.
Most staff was friendly, however a handful were flat rude and practically refused services. Specifically the staff at the water sports kiosk. Also a bar staff member who declared wine would not be available except at dinner (??). The wine and sparkling wine quality was deplorable, bad enough that they were undrinkable (tasted like it would sell for around $5 at Walmart). There was a constant attempt by staff to upsale additional services, this after we paid $700 per night already!
The resort was beautiful and waiter and waitress were wonderful. This is advertised as Adults only which it is not. Their family resort is attached and we had to spend all but one night at the Family buffet. The adult buffet was closed for dinners. Very hard to get dinner reservations before 8:30 PM or 9 PM. Out of our 9 night stay we had 3 dinners and that was by pushing for them. There was not much entertainment offered and it was never posted. We accidentally found the entertainment on our own.
Not too many food options. It gets boring in couple of days....same menu repeated over and over...food is boring here otherwise it is one of the best resorts I have stayed at.
We loved the friendliness/helpfulness if ALL staff, from the daily maids, to servers in the many restaurants, to the wonderful guest services staff, the reception staff, the sales people, butlers. We felt like we made many new 'friends'.
Property is amazing. Would not change anything! Hands down one of the best resorts I have stayed
Located in Luis Donaldo Colosio, Paradisus Playa del Carmen La Perla-Adults Only /All Inclusive is adjacent to Quinta Avenida with other popular attractions like Mamitas Beach within a couple of miles (3 km). This 393-room, 5-star property has 3 outdoor pools along with a full-service spa and 14 restaurants.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11 AM. This property is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and 50-inch Smart TVs with cable channels and pay movies. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free minibar items, furnished balconies, and iPod docks.
Guests of Paradisus Playa del Carmen La Perla-Adults Only /All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include a conference center, a business center, and coffee/tea in a common area.
We constantly saw wild animals-raccoon around pool, cat walking around inside the restaurant while eating, some othe weird looking cat in the beach area. They were out of towels at 3pm by the pool. My husband got food poisoning at the market grill restaurant. We had to keep waiving to the waiters for coffee.
We had an amazing time in Paradisus, not in small part due to the fantastic service we got every day! Ismael and Erick at Hadar were particularly memorable, they remembered our usual orders and were super attentive and kind!! Our room was always clean, our mini fridge was always restocked, and we loved the resort grounds and the yummy dinners. Highly recommend Fuego's Peruvian food!!
Dear Alvaro, Thank you for sharing your experience with us. We are glad to know you had a great time at our relaxing resort. Ismael and Erick will be thrilled to know they were a significant part of your stay with us. We will all be honored to host you again soon for more unforgettable moments. Best regards
The property was absolutely beautiful. The room was very clean and well kept by room service. The pools and beach were great for relaxing and catching some sun and had stunning views. The hotel app was clunky to use, but every staff member was attentive, friendly, and very quick with service. The drinks were strong and every meal I ate was delicious. The activites and entertainment was so much fun and the spa was great too! I really enjoyed my stay. I traveled by myself and as a single female, I felt very safe in the resort.
Dear Morgan, Thank you for sharing your experience. We are glad to know you had a wonderful time at our relaxing resort and you enjoyed the great service and attention provided by our amazing staff. We also appreciate your comments about the app, we have informed the developers about the flaws experienced. We will be honored to host you again. Best regards
We enjoyed our stay at Paradisus. The staff was great! Very friendly and helpful. My wife left her purse in one of the bars, it was immediately turned into the lost and found, nothing was taken. The beach was very nice. Clear water and no seaweed. Played volleyball both on the beach and in the pool. A lot of fun. The weather wasn't the best, but we made the best of it. Last two days were beautiful. Wish there were a few more scheduled activities.
Dear Jeffrey, Thank you for sharing your experience with us. We are glad to know you had a great time at our wonderful resort and you enjoyed the kind service and attention provided by our wonderful staff. We will be honored to host you again soon. Best regards
I can always count on top notch service when going to Mexico and Paradisus always delivers
Dear Samuel J, Thank you for sharing your experience with us. We are glad to know you had a great time at our resort and you enjoyed the kind service and attention provided by our accommodating staff. we will be honored to host you again soon for more unforgettable moments. Best regards
The property was beautiful the staff was excellent even the food was good for all inclusive, could have been a little warmer when they served it but tasty. Other than the wild animals all over the property even by the rooms overall I thoroughly enjoyed
Dear Sharnekii, Thank you for sharing your experience with us. We are glad to know you had a great time at our Paradisus and you enjoyed the kind service and attention provided by everyone at our resort. We are also happy to know you enjoyed our tasteful restaurants and we appreciate your comments and suggestions in regards to the temperature of the food. We will love to host you again soon. Best regards
We checked in and the bellboy took us to our room but did not showed us around the resort. We didn't know where the bathrooms were or the restaurants. The place was huge and we felt lost. No one gave us information about the different events happening every day. We had to find everything on our own. I asked around and some of the workers were able to help but not all. Pools were closed at 7:00 pm which is the time we would like to swim. When we went to a restaurant I was denied entry because I was wearing a tank top. So, I went to my room and changed. When I went back to the restaurant I saw three people wearing a tank top. I called the manager and asked why those people were not asked to go change he then went up to them and told them to go change. Overall, the place is very well kept. Staff is courteous and everyone greets you with respect. I do believe that Paradisus needs to make it a bit more personalized and make the clients feel they are welcomed. The place is clean, the staff is courteous, but that’s about it. You are basically on your own to make yourself comfortable. Not hospitable at all. They also need to reconsider the dress code about men wearing tank tops for dinner. It is at the beach, people want to be comfortable. This code does not fit the setting especially when there is no consistency on implementing the rule. I definitely would not go back to Paradisus La Perla in the future.
Dear guest, Thank you for sharing your experience. We apologize if you felt our staff was not accommodating enough, we are sharing your comments and suggestions with the involved managers from our front desk and our bell stand. Be confident that we will work on the flaws you unfortunately experienced as our goal is to provide great service and relaxation to all our guests. Best regards
Dear Daysi D, Thank you for sharing your experience. We regret to read you did not have a pleasant stay due to your husband's stomach situation, we have conducted a thorough investigation at our kitchens and have fortunately not found evidence that would suggest a lack of hygiene while preparing and servicing the food. We will, however, reinforce our safety and hygiene protocols with our chefs and food and beverage staff. We will also improve the service provided at our restaurants and also make sure we have plenty of towels by the pool and beach areas. We will be honored to host you again and show you the improvements we will be making. Best regards