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Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

3 outdoor pools, cabanas (surcharge), pool umbrellas
Creator video - submitted by Scottsdale Travel Chick
Property grounds
On the beach, white sand, free beach cabanas, sun loungers
Premium bedding, down comforters, pillowtop beds, free minibar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite, 2 Queen Beds, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

9.0 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Pool View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Ocean View

View from room

Junior Suite, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Oceanfront

8.6 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(82 reviews)
  • Garden view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

8.8 out of 10
Excellent
(6 reviews)
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(61 reviews)
  • Ocean view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Accessible, Garden View

  • Garden view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds (Swim-Up)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Accessible, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(17 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

Premium bedding, down comforters, pillowtop beds, free minibar

Suite, 1 King Bed, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Suite, 1 King Bed

  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed (Swim-Up)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Presidential Suite, 1 King Bed

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is next to popular attractions like Quinta Avenida and Playa del Carmen Main Beach. This 524-room, 4.5-star property has 3 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Central Square - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Euro Grill - ‬3 min walk

About this property

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Guests of Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include a sauna, free WiFi in public areas, and a hot tub.
55-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include indoor private hot tubs, free minibar items, and balconies.
3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Are there all-inclusive options at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include tennis, volleyball, and live performances.

How much does it cost to stay at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive on Apr 19, 2026 start from $444, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

This property is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Will I be able to park at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yes, valet and self parking are offered for free at the property. Wheelchair-accessible van parking and bicycle parking are also available.

Is there a spa at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Innan is the property's spa and services include hot stone massages, Thai massages, body wraps, and reflexology.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a private indoor hot tub, a beachfront restaurant, and beachside massages at this property.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive feature a casino on the premises?

No, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive good for couples?

At this adults-only property, there are many amenities for couples, including a private indoor hot tub and in-room massages in each guestroom, and some feature ocean view.

Are there hot tubs at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, but guests can enjoy a sauna at this property.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive has 7 restaurants, and serves breakfast for a surcharge.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive though service animals are welcome.

Are there connecting rooms at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

The closest major airport to Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 21.4 mi away (254 minutes by car).

Can I book a room with a balcony at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yes, every guestroom at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive comes with a balcony and some offer ocean and city views.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive .

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1465 out of 2132 reviews
Rating 8 - Good. 365 out of 2132 reviews
Rating 6 - Okay. 161 out of 2132 reviews
Rating 4 - Poor. 77 out of 2132 reviews
Rating 2 - Terrible. 64 out of 2132 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nicole

Stayed 7 nights in Dec 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Paramaconi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly Personnel, great service.
Stayed 4 nights in Dec 2025

10/10 Excellent

Tracy

Stayed 6 nights in Dec 2025

10/10 Excellent

Christina Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!! Roberto T was especially fantastic, would recommend this hotel anytime!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Kade

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room stayed very clean and the staff was very attentive.
Stayed 4 nights in Dec 2025

10/10 Excellent

Matthew

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service. Everybody was respectful. Everybody had good energy.
Stayed 5 nights in Dec 2025

2/10 Terrible

Ashley

I’m sure it would have
Stayed 4 nights in Dec 2025

10/10 Excellent

DORIT

The best pool ever Best place to celebrate !!
Stayed 6 nights in Dec 2025

10/10 Excellent

Maura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was large and clean
Stayed 8 nights in Dec 2025

10/10 Excellent

Spencer Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch, never want to leave
Stayed 5 nights in Dec 2025

10/10 Excellent

Lynn Marie

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great staff, very good amenities, good variety of food and very good quality.
Stayed 10 nights in Dec 2025

6/10 Okay

Rosie, Mountain view

Liked: Staff & service, property conditions & facilities
Food was not good at all pool was freezing
Stayed 5 nights in Dec 2025

10/10 Excellent

Shane, Melfort

Liked: Cleanliness, property conditions & facilities
Amazing hotel. The staff were fantastic. Huge shout out to Polux who goes above and beyond to make sure we had an enjoyable time.
Stayed 12 nights in Dec 2025

10/10 Excellent

Amy

Stayed 7 nights in Dec 2025

10/10 Excellent

Indira Dinka, Carrollton

Liked: Cleanliness, amenities
Beautiful resort with a great food
Stayed 7 nights in Oct 2025

8/10 Good

Jae Kyoung

Traveled with partner
Liked: Cleanliness
For me the best part was being able to walk outside in the city. The beach was not very good compare to other resorts ive been too. Service was great. Id say no issues. Only thing id wish was their hot tub to work properly.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, the pool was divine, and the food was incredible. The beach was smaller than I pictured and pretty rocky, but just up the beach was a great spot to swim! Lovely stay, I would come back in a heartbeat.
Stayed 6 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Clarice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favourite hotels around the world! The staff is incredible, the facilities are well kept, and there is lots to do on the property and around the area! It’s a classy place that also has fun pool events and a great DJ in the lounge.
Stayed 6 nights in Dec 2025

10/10 Excellent

Eric

Stayed 4 nights in Dec 2025

8/10 Good

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean. All staff were amazing whether by the pool or inside. The waiters at Spice were great - Demetrio, Sergio, Lucas and Jose. Only negative are the pool cabanas. They are almost obnoxious and they block the pool.
Stayed 5 nights in Dec 2025

6/10 Okay

Saghar

Traveled with group
Liked: Cleanliness
The food was great, and the staff were generally good. However, I didn’t like the beach. It was small for such a large resort, rocky, had a sewage smell, and was not private. The entertainment team was not very active, except during the foam party. Most activities ended around 10–10:30 pm, so the resort felt boring at night. I wouldn’t recommend this resort for younger guests or single travelers. The pool water was too cold. Another downside was the cabanas around the pool — they cost an extra $150 USD. If you didn’t pay, you had to sit very far from the pool, which was frustrating since the resort was already paid for. The room was clean, but the soundproofing was very poor. We could easily hear people in other rooms, as if the walls and floors were very thin.
This is 10pm and everyone already sleeping and you are getting bored!!!
Cabanas $150USD whole around the pool which was so annoying and unfair
This part of the ocean is rocky and impossible to swim
Stayed 3 nights in Dec 2025

8/10 Good

Sagnik

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and services were all good. Food was exemplary in every restaurant. However, some more services should’ve been included in the all inclusive.
Stayed 4 nights in Dec 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from a week at this resort. We had a VIP package that didn’t provide us with any perks. Lovely resort. Well taken care of. Was surprised how good the buffet is. (I really don’t like them generally). Asian restaurant was very good. All staff was lovely and very accommodating. Rooms were well cared for and roomy. Particularly loved having our own hammock. This is a very pool-centric resort. The beach is very narrow, no chairs in the sand. Rough surf and rocky. The resort has a lot of rooms and not nearly enough chaises/cabanas. Being early risers, we found chairs our first day, but then spent the money to rent cabanas for the remainder of the week. We watched far too many people struggling to find a place by the pool. They really do need to reconfigure and add more seating. Like I said, it’s good if you spend the additional $150/day, but you shouldn’t have to do that at a resort like this. Pool drink service was great. Towels plentiful. Lots of activity poolside and always music. So fun atmosphere. There are two courtyard areas. One with pool and one without. Lots of empty cabanas on the side with no pool, because why would you want to be in a courtyard cabana? Poolside jammed. There is a swimup bar but it’s in a smaller and much colder pool. No thanks. Had to pay extra for the bracelet key. Give me a break. Lovely stay but not sure I’d go back bc I really missed spending time on the beach vs next to the beach.
Stayed 6 nights in Dec 2025

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