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Alila Mayakoba

5.0 star property
VIP Access

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4 restaurants, dinner served
4 restaurants, dinner served
A balcony with a view of the beach, a sofa, a chair, and a small table.
2 outdoor pools, cabanas (surcharge), pool umbrellas
2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Parking included

Explore the area

View in a map
Carretera Federal Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪18 min walk‬
  • Place, Maroma Beach
    ‪14 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪28 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite (Lagoon Area, with Plunge Pool)

View from room

Suite (Lagoon Area, with Plunge Pool)

  • Lagoon view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds (Lagoon Area)

View from room

Room, 2 Double Beds (Lagoon Area)

  • Lagoon view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed (Lagoon Area)

View from room

Room, 1 King Bed (Lagoon Area)

  • Lagoon view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Beach Area, with Plunge Pool)

Premium bedding, free minibar items, in-room safe

Suite (Beach Area, with Plunge Pool)

  • Lagoon view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds (Beach Area)

View from room

Room, 2 Double Beds (Beach Area)

  • Lagoon view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed (Beach Area)

View from room

Room, 1 King Bed (Beach Area)

  • Lagoon view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Signature Studio, Ocean View (with Plunge Pool)

Signature Studio, Ocean View (with Plunge Pool) | View from room

Signature Studio, Ocean View (with Plunge Pool)

  • Ocean view
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds

View from room

Room, 2 Double Beds

  • Lagoon view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

  • Lagoon view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Accessible, Lagoon View (Skyview w/ Plunge Pool, Access Shwr)

Premium bedding, free minibar items, in-room safe

Suite, Accessible, Lagoon View (Skyview w/ Plunge Pool, Access Shwr)

  • Lagoon view
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Lagoon Area)

Premium bedding, free minibar items, in-room safe

Suite (Lagoon Area)

  • Lagoon view
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Lagoon Area with Plunge Pool)

Room, 1 King Bed (Lagoon Area with Plunge Pool) | Premium bedding, free minibar items, in-room safe

Room, 1 King Bed (Lagoon Area with Plunge Pool)

  • Lagoon view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View (w/ Plunge Pool)

View from room

Suite, Ocean View (w/ Plunge Pool)

  • Ocean view
  • 1107 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Beach Area)

View from room

Suite (Beach Area)

  • Lagoon view
  • 1078 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Ocean View

View from room

Room, 1 King Bed, Ocean View

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Ocean View

View from room

Room, 2 Double Beds, Ocean View

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite (Lagoon Skyview, w/ Plunge Pool)

Premium bedding, free minibar items, in-room safe

Suite (Lagoon Skyview, w/ Plunge Pool)

  • Lagoon view
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Signature Studio, Beachfront (with Plunge Pool)

Premium bedding, free minibar items, in-room safe

Signature Studio, Beachfront (with Plunge Pool)

  • Ocean view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

El Camaleón Mayakoba Golf Course is a short stroll from Alila Mayakoba, and other popular attractions like Quinta Avenida are within a 10-minute drive. This 182-room, 5-star resort has 2 outdoor pools along with a private beach and 4 restaurants.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • El Camaleón Mayakoba Golf Course - 18 min walk - 1.0 mile
  • Maroma Beach - 14 min drive - 6.8 miles
  • Quinta Avenida - 15 min drive - 6.8 miles
  • Mamitas Beach - 16 min drive - 7.0 miles
  • Xcaret Eco Theme Park - 28 min drive - 13.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪El Charro - ‬6 min drive
  • ‪Oriental Restaurant - ‬5 min drive
  • ‪Lola Beach - ‬6 min drive
  • ‪Yookoso - ‬6 min drive
  • ‪La Hacienda - ‬6 min drive

About this property

Alila Mayakoba

Guests of Alila Mayakoba have access to a private beach, 2 outdoor pools, and a gym. Free valet and self parking are available, and there's also a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find free WiFi and 50-inch flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Balconies, free minibar items, and coffee makers are also available. Housekeeping is available on request.
A private beach, a health club, and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, and Swedish massages.

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Banyan Tree Mayakoba
Playa del Carmen
  • On private beach
  • Pool
  • Spa
  • Pet friendly
9.6 out of 10, Exceptional, 1,001 reviews
$551 nightly
The price is $655
Jul 4 - Jul 5
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 18 for children
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • Couples/private dining

Restaurants on site

  • Alisio
  • Casa Amate
  • Chef’s Atelier
  • Na
  • Ninguno Taqueria

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach yoga
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Golf
  • Hot tub
  • Kayaking
  • Sauna
  • Snorkeling
  • Steam room

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • 66,736 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Magnifying mirror
  • No elevator
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2016
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per night, plus a deposit of USD 100 per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 35 for adults and USD 18 for children
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Frequently asked questions

Are free cancellation options available at Alila Mayakoba?

Alila Mayakoba offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Alila Mayakoba?

As of Jun 21, 2026, prices found for a 1-night stay for 2 adults at Alila Mayakoba on Jun 23, 2026 start from $553, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Alila Mayakoba?

This resort is located in Playa del Carmen within a short 8-minute walk of El Camaleón Mayakoba Golf Course. You'll also find Tres Rios Ecopark and Punta Esmeralda Beach within a short drive.

Is parking available on site at Alila Mayakoba?

Yes, valet and self parking are offered for free at the resort. Wheelchair-accessible parking is also available for guests.

Is there a spa at Alila Mayakoba?

Spa services at the resort include deep-tissue massages, prenatal massages, and couples treatments.

Are there luxury amenities available at Alila Mayakoba?

Yes, guests can indulge in luxuries such as 2 outdoor pools, a private beach, and 4 restaurants at this resort.

Does Alila Mayakoba have a casino on the premises?

No, Alila Mayakoba doesn't have a casino.

Will I find an indoor pool at Alila Mayakoba?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Alila Mayakoba a good place to stay for couples?

There are many amenities for couples at this resort, including champagne service as well as a private beach and a beach bar.

Does Alila Mayakoba have a hot tub?

No, but guests can enjoy a sauna at this resort.

Does Alila Mayakoba feature a restaurant that includes a breakfast menu?

Yes, Alila Mayakoba has 4 restaurants, and serves a full breakfast each morning for a surcharge.

Will Alila Mayakoba allow pets to stay for free?

Although they can't stay for free, pets are welcome at Alila Mayakoba for a fee of USD 100 per pet, per night. The property also provides food and water bowls. A deposit of USD 100 per stay is collected.

Does Alila Mayakoba have connecting rooms available?

No, this resort doesn't feature connecting guestrooms.

How close is the airport from Alila Mayakoba?

The closest major airport to Alila Mayakoba is Cozumel Intl. Airport (CZM), which is 26.8 mi away (264 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is located 28.8 mi away (36-minute drive).

Are there rooms with balconies that I can book at Alila Mayakoba?

Yes, every guestroom at Alila Mayakoba comes with a balcony and some offer ocean views.

Does Alila Mayakoba have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Alila Mayakoba.

Alila Mayakoba Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 1 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Renen

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.
Stayed 9 nights in May 2026