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Recent guest reviews

Food was very good. We liked all the restaurants and buffet. Rooms were clean, staff was friendly. Kids liked the water park and pool. However there was no activities for teens at all, almost no entertainment for adults as well. Beach was full of a seaweed so we could not swim there but it’s not the hotel’s fault at all.

Amazing stuff and customer service! Clean rooms, nice restaurants. The things I missed was music on the beach and music at the pool in the mornings. Life is better with music!

The place was beautiful and very well maintained. food was delicious. My only complaint would be there needs to be better nightly entertainment. The bar shows were nice but the larger shows could use some work. Besides that the trip was great relaxing and the staff was incredibly helpful and nice when needed. I’d recommend.

This is a big resort. There is a family side and adult side. The draw back is you have to reserve supper reservations days in advance, or you get to eat the the buffet. The buffet changes every night. IF you can get in, you sit and wait around until you have your 9:30 pm reservation. You have to have the RESERVE bracelet to eat at one place. They also have there own smoothie bar on the beach and pool area. You will feel very safe on this resort.

The hotel has recently changed management and therefore some of the services and quality has also changed. This is no longer a 4 star resort

I like this Hotel very clean and nice. The waiter service can be better, not all but some waiters so relax and some was impudent special in adult restaurant! Kids klub very good, kids really enjoy time here. The Buffet disappointed, little choice of seafood, my friends told me before was better than now!

It’s a beautiful hotel but READ CAREFULLY, we got the most expensive package Orbitz offered only to realize that didn’t include access to some restaurants and pools. It was nice but we felt scammed. They sold us the ‘swim up’ suite and gave us a 3rd floor suite without even pool views

Amenities show inclusive all day full spa service but It’s not ..

Amazing Staff! Everyone was very friendly and serviced oriented, great fast service! Room service was also good. Rooms are very clean and huge, junior suite and up have jacuzzi on balcony. Food was good as well. Drinks are top shelf with Don Julio, Black Label, Jameson, ect Beach is small with limited layers, but has a nice hidden bar. Layout of the resort is a bit confusing and not open with beach views like most resorts. No ocean view / front rooms. Kids club was great with daily activities and open 10am - 9:45pm with breaks in between. Overall I would recommend this resort especially if traveling with kids!

The property is amazing, the different architecture was great, basically everything about it was great. Did not like the fact that they said that someone would be assigned to us to help with plans and activities, and it never happened. Did not care for the surrounding area.

This property was amazing. It was very luxury for the adults but went above and beyond for the children.

Everyone on the staff is amazing. Especially our concierge Alberto. Linda and Yesenia I’m the kids club rock! Place was super clean and safe! Only downside was Mother Nature making the beach unusable due to the amount of seaweed. In the past the water was beautiful. This time it was brown and smelled.

Great hotel. Lots of walking from and to the room. Food was ok. Fuego adults restaurant was great. Kids club was great for the kids.

5ª Avenida, Playa del Carmen Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free water park

Located 2.4 mi (3.8 km) from Quinta Avenida, Paradisus Playa del Carmen - All Inclusive is within a 10-minute drive of other popular attractions like Quinta Alegría Shopping Mall. This 488-room, 5-star aparthotel has 5 outdoor pools along with a free water park and 14 restaurants.


Dining

This aparthotel is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafes.


Rooms

Each apartment has an array of amenities, including an iPod dock, a minibar, and a safe. Guests can expect to find free WiFi and a 50-inch flat-screen TV with cable channels. Beds are dressed in Egyptian cotton sheets and pillow menus, and the bathroom offers a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include a phone and an ironing board.


Property features

Guests of Paradisus Playa del Carmen - All Inclusive have access to 5 outdoor pools, a free water park, and a children's pool. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive aparthotel include a gym, free WiFi in public areas, and a spa tub.

Room options

Junior Suite Nikté Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Garden View

2 Queen Beds | 1 King Bed | Sleeps 4

Suite, Garden View

2 Queen Beds | Sleeps 5

Suite Nikté Garden View

2 Queen Beds | Sleeps 5

Guest reviews for Paradisus Playa del Carmen - All Inclusive

Everyone (44) Couples (6) Family (21)
4
Family with small children Friends

Food was very good. We liked all the restaurants and buffet. Rooms were clean, staff was friendly. Kids liked the water park and pool. However there was no activities for teens at all, almost no entertainment for adults as well. Beach was full of a seaweed so we could not swim there but it’s not the hotel’s fault at all.

By on May 1, 2023

Review comment responded on May 2, 2023

Dear Constantin,Thank you for sharing oyur experience with us.Let us state that we are completely proud of the attentive and caring staff at the resort. As you experienced and it is mentioned in reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience. Of course, the entire ambiance, meals, beverages, facilities, and pools are important, but the service is always highlighted. We also appreciate your comments and suggestions regarding daily activities and shows. We hope to host you again soon to continue exceeding your expectations.Best regards.

5
Everyone

By on Apr 13, 2023

Review comment responded on May 4, 2023

Dear Andrea,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

4
Family Family with small children

By on Feb 26, 2023

Review comment responded on Feb 27, 2023

Dear Rashida,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

4
Family

Amazing stuff and customer service! Clean rooms, nice restaurants. The things I missed was music on the beach and music at the pool in the mornings. Life is better with music!

By on Dec 19, 2022

Review comment responded on Dec 20, 2022

Dear Mariela,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We will be honored to host you again soon to continue exceeding your expectationsBest regards

5
Partner Couples

The place was beautiful and very well maintained. food was delicious. My only complaint would be there needs to be better nightly entertainment. The bar shows were nice but the larger shows could use some work. Besides that the trip was great relaxing and the staff was incredibly helpful and nice when needed. I’d recommend.

By on Dec 8, 2022

Review comment responded on Dec 11, 2022

Dear Hayley,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We will be honored to host you again soon to continue exceeding your expectationsBest regards

5
Everyone

By on Oct 15, 2022

Review comment responded on Mar 6, 2023

Dear Tonya,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

3
Everyone

By on Aug 6, 2022

4
Family

This is a big resort. There is a family side and adult side. The draw back is you have to reserve supper reservations days in advance, or you get to eat the the buffet. The buffet changes every night. IF you can get in, you sit and wait around until you have your 9:30 pm reservation. You have to have the RESERVE bracelet to eat at one place. They also have there own smoothie bar on the beach and pool area. You will feel very safe on this resort.

By on Aug 2, 2022

Review comment responded on Aug 3, 2022

Dear Tamara Machalle, Thank you for sharing your experience. We are happy to know you had a wonderful time at our beautiful resort while you were pampered and taken care of by our amazing staff. We will be honored to host you again soon to continue exceeding your expectations. Best regards

3
Family with small children

The hotel has recently changed management and therefore some of the services and quality has also changed. This is no longer a 4 star resort

By on Jun 4, 2022

Review comment responded on Jun 9, 2022

Dear Erik, Thank you for sharing your experience. We regret to know that your expectations were not covered in your recent visit to our Paradisus. Please know that all changes made are aimed at our guests' satisfaction. We would have loved to know more details of the areas to be improved according to your experience. We will love to host you again soon. Best regards

4
Everyone

I like this Hotel very clean and nice. The waiter service can be better, not all but some waiters so relax and some was impudent special in adult restaurant! Kids klub very good, kids really enjoy time here. The Buffet disappointed, little choice of seafood, my friends told me before was better than now!

By on May 23, 2022

Review comment responded on Jun 10, 2022

Dear Svitlana, Thank you for sharing your experience. We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We also appreciate your comments and suggestions about the food variety offered at our buffet. We will be happy to have you back. Best regards

Paradisus Playa del Carmen - All Inclusive

5ª Avenida, Playa del Carmen, Playa del Carmen, QROO 77719
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