Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Enjoy meals in this beautifully designed dining area with a long table, modern chairs, and a lush potted plant.
Relax by the resort's large pool surrounded by lush greenery and palm trees.
Relax by the pool with a view of the ocean, surrounded by lush greenery and modern architecture.
Relax in a cozy dining area with cushioned benches and a rustic wooden panel featuring the phrase 'CANTA Y NO LLORES'.
Welcome to our lobby, featuring a central reception desk, seating areas with benches and cushions, and a unique thatched ceiling design.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Punta Esmeralda Beach
    ‪11 min walk‬
  • Quinta Avenida
    ‪3 min drive‬
  • Playa del Carmen Main Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Book today, save on your next hotel stay

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Room options

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Concierge Suite SwimUp

  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

Master Suite Nature View

  • 1140 sq ft
  • Sleeps 4
  • 1 King Bed

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)
  • 1140 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Nature View)

9.6 out of 10
Exceptional
(37 reviews)
  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(24 reviews)
  • 624 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Concierge Junior Suite Nature View

  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 1980 sq ft
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

Family Concierge Master Suite Nature View

  • 1140 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

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About the neighborhood

Playa del Carmen

Located in Luis Donaldo Colosio, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a few miles (5 km) of popular sights such as Quinta Avenida and Quinta Alegría Shopping Mall. This 488-room, 5-star property has 5 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 0.6 miles
  • Mamitas Beach - 3 min drive - 1.1 miles
  • Quinta Avenida - 3 min drive - 1.4 miles
  • Playa del Carmen Main Beach - 4 min drive - 1.4 miles
  • Quinta Alegría Shopping Mall - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Paradisus Playa del Carmen – Riviera Maya - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Guests can expect to find free WiFi and 50-inch flat-screen TVs with cable channels and DVD players. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include minibars, safes, and phones.
A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: MXN 51 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Are there all-inclusive rate plans at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals. Activities include bartending classes, cooking classes, and dance classes.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of Jul 14, 2025, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on Jul 20, 2025 start from $480.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free cancellation on select room rates. To learn more, review the cancellation policy on our site.

What can I see around Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

This property is situated in Luis Donaldo Colosio within a short 12-minute walk of Punta Esmeralda Beach and also 19 minutes on foot from Playa 88. You'll also find Playa del Carmen Main Beach and Mamitas Beach within a short drive.

Will I be able to park at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yhi Spa is the property's spa and services include body wraps, mani/pedis, and facials.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive feature a casino on the premises?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive doesn't have a casino.

Will I find an indoor pool at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

What amenities will couples enjoy at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 5 outdoor pools, and 13 restaurants.

Are there hot tubs at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive doesn't have a restaurant that serves breakfast.

Will Paradisus Playa del Carmen – Riviera Maya - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive though service animals are welcome.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

The closest major airport to Paradisus Playa del Carmen – Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 23.6 mi away (259 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 29.6 mi away.

Are there rooms with balconies at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, there aren't any guestrooms with balconies at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer wedding services?

Take advantage of the wedding venue at Paradisus Playa del Carmen – Riviera Maya - All Inclusive if you plan to say "I do" during your trip.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 611 out of 1014 reviews
Rating 8 - Good. 217 out of 1014 reviews
Rating 6 - Okay. 97 out of 1014 reviews
Rating 4 - Poor. 45 out of 1014 reviews
Rating 2 - Terrible. 44 out of 1014 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 5 absolutely loved our stay, we will definitely be back next year. The staff was very informative, welcoming, and generous. I just wanted to extend our heartfelt thanks for the special care and attention given to our daughter during our stay. We are especially grateful to the chef (Rogel) for thoughtfully accommodating her egg allergy. He made her egg free meals and brought it out to our table. Pablo, our table server was also very accommodating and helpful. It made a world of difference to know she could enjoy her meals safely and confidently. We truly appreciate the effort and kindness shown, and it certainly made our stay all the more enjoyable and stress-free. We stayed there 05/11-05/14, the resort was very clean and kid friendly, we also took family photos, which we loved as well. Thanks again, we really appreciate it.
Stayed 3 nights in May 2025

8/10 Good

Allan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love going to this every year ( 3rd time ) and every-time I’ve been there the service and environment has been excellent. I will highly recommend this place to friends and family. Only thing I will say is that something’s are overpriced to the point it’s unfair but hey that’s how they make money.
Stayed 4 nights in Apr 2025

10/10 Excellent

Tatiana

Stayed 6 nights in Apr 2025

10/10 Excellent

Elmer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
happy place, replace cushion billiard table
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose Manuel Magana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Yana, Brooklyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort !!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kamil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture incorporating real native vegetation everywhere. Feels like paradise. There’s an absolutely massive koi pond with walkable paths and bridges that are a highlight for my 4 year old. She doesn’t want to leave! Also guests are all very respectful I assume due to the * rating of this resort. For sure any skepticism we had about Mexico and wild Cancun destinations with a child where put to rest at this resort. From arrival to departure we felt safe, welcomed, serviced and most importantly as if we transported into paradise.
Stayed 4 nights in Apr 2025

10/10 Excellent

Edwin Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
Stayed 9 nights in Mar 2025

10/10 Excellent

Kevin Nicolas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
Stayed 9 nights in Mar 2025

8/10 Good

Joseph

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Anita

Stayed 5 nights in Mar 2025

6/10 Okay

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The extent of sargassum seaweed on the beaches and smell was disgusting. Unfortunately it ruined the whole beach experience :(
Stayed 7 nights in Mar 2025

8/10 Good

Michael

Traveled with family
Liked: Room comfort
Family property exterior was not well maintained Needs touch up paint and staining wood pergolas. We paid for concierge service and it definitely was not worth ir. Check in was very slow. Correspondence before and during was poor. Had to get up at 5;00 to reserve lounge chairs in the shade by children’s pool. Good was very good. The kids slides pool was way too deep and dangerous for young kids. Also it was very very cold. Picked this property for the slides but spent about an hour there out of 5 days.
Stayed 5 nights in Mar 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Thomasin

Stayed 7 nights in Mar 2025

8/10 Good

Carlos Roberto De

Liked: Cleanliness, staff & service
We had family concierge and booking dinner was difficult.
Stayed 5 nights in Mar 2025

10/10 Excellent

Bryanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, beautiful design and friendly staff.
Stayed 6 nights in Mar 2025

10/10 Excellent

Evan Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t be happier with our stay, and especially the staff at Paradisus Playa Del Carmen. We had the family concierge option and were completely blown away by the service level. So friendly, so attentive. Awesome!
Stayed 6 nights in Mar 2025

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Kristel Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful throughout, great food, big rooms, good pool options for kids
Stayed 8 nights in Mar 2025

6/10 Okay

Judy

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything was close proximity. The beds were comfy and the room was clean (other than under couch). The ala carte restaraunts were amazing and the grounds kept beautiful. The couch had a big rip in it and was stained. The beach has no drink or food service. The kids club has times where they have to swim and this is done with you on a couple days - so not really a kids club at that time. The buffe food was horrible. And a couple times at the restaurants food was undercooked. The room had little things not working, door locks, the rain shower was hard to turn on. etc. And it ws really hard to get information on how things worked, timing, where to go, etc.
Stayed 7 nights in Mar 2025

8/10 Good

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff especially Rene, Salvador and Antonio (all at the Family Concierge section) gave us excellent service and made our stay so enjoyable. It is a large facility so one most be fairly mobile to get around the property.
Stayed 7 nights in Mar 2025

8/10 Good

Erica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and easy to get to where you want to go. Loved that there were pools with different depths availble. Seating at the Aquazone can be challenging and overstimulating at times. Limited chairs and shade at the beach. We weren't able to get early reservation times but luckily the buffet had lots of variety. Would definitely go back if these issues were resolved.
Stayed 6 nights in Mar 2025

10/10 Excellent

Craig

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome!
Stayed 7 nights in Mar 2025