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Recent guest reviews

It’s a beautiful hotel but READ CAREFULLY, we got the most expensive package Orbitz offered only to realize that didn’t include access to some restaurants and pools. It was nice but we felt scammed. They sold us the ‘swim up’ suite and gave us a 3rd floor suite without even pool views

Amenities show inclusive all day full spa service but It’s not ..

Amazing Staff! Everyone was very friendly and serviced oriented, great fast service! Room service was also good. Rooms are very clean and huge, junior suite and up have jacuzzi on balcony. Food was good as well. Drinks are top shelf with Don Julio, Black Label, Jameson, ect Beach is small with limited layers, but has a nice hidden bar. Layout of the resort is a bit confusing and not open with beach views like most resorts. No ocean view / front rooms. Kids club was great with daily activities and open 10am - 9:45pm with breaks in between. Overall I would recommend this resort especially if traveling with kids!

The property is amazing, the different architecture was great, basically everything about it was great. Did not like the fact that they said that someone would be assigned to us to help with plans and activities, and it never happened. Did not care for the surrounding area.

This property was amazing. It was very luxury for the adults but went above and beyond for the children.

Everyone on the staff is amazing. Especially our concierge Alberto. Linda and Yesenia I’m the kids club rock! Place was super clean and safe! Only downside was Mother Nature making the beach unusable due to the amount of seaweed. In the past the water was beautiful. This time it was brown and smelled.

Great hotel. Lots of walking from and to the room. Food was ok. Fuego adults restaurant was great. Kids club was great for the kids.

We loved everything about this resort. We had the reserve swim up suite and it was excellent. The room was spacious and clean. Beach was great and the kids loved the pools and the waterpark. Food was good, Our favorite restaurant was Bana and the waiter Christian was very friendly. Our personal concierge Nalleli was very helpful, she took care of everything for us so we didn’t need to do anything at all.

Was not able to have a cool room. Maintenance came up twice while I was there to work on the air conditioner.

Fantastic vacation. Property is beautiful and staff is friendly. Only downside is some of the food (particularly the room service and faster pool adjacent restaurants) is not very good. Other food is solid, especially for an all-inclusive. Mole, the Mexican restaurant is pretty great.

Second time at paradisus Playa del Carmen and we weren’t disappointed. And we can’t wait to be back again . The resort is running on low staff , so expect delay in getting checked in to your room , and longer time to get your drinks . Still the most amazing experience with all the staff members . So be patient with them .

I like everything , pool , beach , service, welcoming personal, room,that was amazing, thank you PARADISE !

5ª Avenida, Playa del Carmen Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Paradisus Playa del Carmen - All Inclusive places you within 2 miles (3 km) of popular sights like Plaza Las Americas and Grand Coral Golf Riviera Maya. This 881-room, 5-star property has 5 outdoor pools along with a full-service spa and a free water park.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 8:00 AM to 11:30 AM. This property is home to 17 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

All 881 rooms feature iPod docks, minibars, and safes. 40-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

Paradisus Playa del Carmen - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.

Room options

The Reserve Deluxe Suite

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

One Bedroom Suite

2 Double Beds and 1 Double Sofa Bed | Sleeps 5

The Reserve One Bedroom Deluxe Suite

2 Double Beds and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Paradisus Playa del Carmen - All Inclusive

Everyone (52) Couples (5) Family (21)
4
Family

It’s a beautiful hotel but READ CAREFULLY, we got the most expensive package Orbitz offered only to realize that didn’t include access to some restaurants and pools. It was nice but we felt scammed. They sold us the ‘swim up’ suite and gave us a 3rd floor suite without even pool views

By , from Panama on May 15, 2022

Review comment responded on May 17, 2022

Dear Nilena, Thank you for sharing your experience. We are happy to know you had a relaxing stay at our resort and you enjoyed the kind service offered by our staff. On the other hand, we truly regret to know your suite request was not fulfilled at check-in, we have shared this with our front desk managers so it will not happen again. We will love to host you again to show you the improvements we will be making. Best regards

3
Everyone

Amenities show inclusive all day full spa service but It’s not ..

By on Apr 5, 2022

Review comment responded on Apr 27, 2022

Dear Hieu, Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us what were the reasons and so help us to improve to continue offering the great wonders that only Paradisus has. Best regards Guest service center management

5
Family with small children

Amazing Staff! Everyone was very friendly and serviced oriented, great fast service! Room service was also good. Rooms are very clean and huge, junior suite and up have jacuzzi on balcony. Food was good as well. Drinks are top shelf with Don Julio, Black Label, Jameson, ect Beach is small with limited layers, but has a nice hidden bar. Layout of the resort is a bit confusing and not open with beach views like most resorts. No ocean view / front rooms. Kids club was great with daily activities and open 10am - 9:45pm with breaks in between. Overall I would recommend this resort especially if traveling with kids!

By on Feb 17, 2022

Review comment responded on Feb 17, 2022

Dear Bartosz, Thank you for sharing your experience. We are happy to know you had a great time at our beautiful resort and you enjoyed the kind service and attention provided by our amazing staff. We will be honored to host you again to keep exceeding your expectations. Best regards

5
Partner Couples

The property is amazing, the different architecture was great, basically everything about it was great. Did not like the fact that they said that someone would be assigned to us to help with plans and activities, and it never happened. Did not care for the surrounding area.

By on Feb 2, 2022

Review comment responded on Feb 7, 2022

Dear Girland, Thank you for sharing your experience with us. It is great to read about your relaxing stay and the amazing service provided by our kind staff. We also apologize for the lack of service displayed by our guest service staff with your dining reservations, activities, and show info. We will reinforce this with our front staff so they always make sure to clarify any questions from our guests. We will love to host you again for more unforgettable moments. Best regards

5
Family with small children

This property was amazing. It was very luxury for the adults but went above and beyond for the children.

By on Nov 25, 2021

Review comment responded on Nov 26, 2021

Dear Regina L, Thank you for sharing your experience with us. We are happy to know you had a great time at our beautiful resort and you and your little ones had a wonderful time with the many activities and shows offered every day. We will be honored to host you again soon. Best regards

4
Family

Everyone on the staff is amazing. Especially our concierge Alberto. Linda and Yesenia I’m the kids club rock! Place was super clean and safe! Only downside was Mother Nature making the beach unusable due to the amount of seaweed. In the past the water was beautiful. This time it was brown and smelled.

By on Aug 18, 2021

Review comment responded on Aug 19, 2021

Dear guest, Thank you for sharing your experience. We are glad to know you had a great time at our resort and you returned home with a great after-taste of the service and attention provided by our kind staff. Alberto, Linda, and Yesenia will be pleased to know they were an important part of your stay. We hope to host you again soon Best regards

5
Everyone

By on Aug 12, 2021

5
Everyone

By on Jul 16, 2021

Review comment responded on Jul 26, 2021

Dear guest, Thank you for visiting us and for letting us know about the great experience you had at our resort and the great attention and service provided by our kind staff. We will be waiting for your return. Best regards

4
Family Family with small children

Great hotel. Lots of walking from and to the room. Food was ok. Fuego adults restaurant was great. Kids club was great for the kids.

By on Jun 24, 2021

Review comment responded on Jun 25, 2021

Dear guest, Thank you for sharing your experience. We are glad to read you had a great stay at our resort and you enjoyed the wonderful service and attention offered in all our restaurants. We are also happy to know your little ones had a blast at our Kidz Dome. We hope to host you again soon. Best regards

1
Everyone

By on Jun 23, 2021

Review comment responded on Jul 3, 2021

Dear guest, Thank you for sharing your experience. We regret not having more details about the issues that kept you from enjoying a perfect holiday with us. Still, we appreciate the time you take to share your feedback Best regards

Paradisus Playa del Carmen - All Inclusive

5ª Avenida, Playa del Carmen, Playa del Carmen, QROO 77719
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