It’s a beautiful hotel but READ CAREFULLY, we got the most expensive package Orbitz offered only to realize that didn’t include access to some restaurants and pools. It was nice but we felt scammed. They sold us the ‘swim up’ suite and gave us a 3rd floor suite without even pool views
Amenities show inclusive all day full spa service but It’s not ..
Amazing Staff! Everyone was very friendly and serviced oriented, great fast service! Room service was also good. Rooms are very clean and huge, junior suite and up have jacuzzi on balcony. Food was good as well. Drinks are top shelf with Don Julio, Black Label, Jameson, ect Beach is small with limited layers, but has a nice hidden bar. Layout of the resort is a bit confusing and not open with beach views like most resorts. No ocean view / front rooms. Kids club was great with daily activities and open 10am - 9:45pm with breaks in between. Overall I would recommend this resort especially if traveling with kids!
The property is amazing, the different architecture was great, basically everything about it was great. Did not like the fact that they said that someone would be assigned to us to help with plans and activities, and it never happened. Did not care for the surrounding area.
This property was amazing. It was very luxury for the adults but went above and beyond for the children.
Everyone on the staff is amazing. Especially our concierge Alberto. Linda and Yesenia I’m the kids club rock! Place was super clean and safe! Only downside was Mother Nature making the beach unusable due to the amount of seaweed. In the past the water was beautiful. This time it was brown and smelled.
Great hotel. Lots of walking from and to the room. Food was ok. Fuego adults restaurant was great. Kids club was great for the kids.
We loved everything about this resort. We had the reserve swim up suite and it was excellent. The room was spacious and clean. Beach was great and the kids loved the pools and the waterpark. Food was good, Our favorite restaurant was Bana and the waiter Christian was very friendly. Our personal concierge Nalleli was very helpful, she took care of everything for us so we didn’t need to do anything at all.
Was not able to have a cool room. Maintenance came up twice while I was there to work on the air conditioner.
Fantastic vacation. Property is beautiful and staff is friendly. Only downside is some of the food (particularly the room service and faster pool adjacent restaurants) is not very good. Other food is solid, especially for an all-inclusive. Mole, the Mexican restaurant is pretty great.
Second time at paradisus Playa del Carmen and we weren’t disappointed. And we can’t wait to be back again . The resort is running on low staff , so expect delay in getting checked in to your room , and longer time to get your drinks . Still the most amazing experience with all the staff members . So be patient with them .
I like everything , pool , beach , service, welcoming personal, room,that was amazing, thank you PARADISE !
Paradisus Playa del Carmen - All Inclusive places you within 2 miles (3 km) of popular sights like Plaza Las Americas and Grand Coral Golf Riviera Maya. This 881-room, 5-star property has 5 outdoor pools along with a full-service spa and a free water park.
Free buffet breakfast is included with your stay and awaits you each morning from 8:00 AM to 11:30 AM. This property is home to 17 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
All 881 rooms feature iPod docks, minibars, and safes. 40-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Phones, ironing boards, and desks are other standard amenities.
Paradisus Playa del Carmen - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
It’s a beautiful hotel but READ CAREFULLY, we got the most expensive package Orbitz offered only to realize that didn’t include access to some restaurants and pools. It was nice but we felt scammed. They sold us the ‘swim up’ suite and gave us a 3rd floor suite without even pool views
Amenities show inclusive all day full spa service but It’s not ..
Dear Hieu, Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us what were the reasons and so help us to improve to continue offering the great wonders that only Paradisus has. Best regards Guest service center management
Amazing Staff! Everyone was very friendly and serviced oriented, great fast service! Room service was also good. Rooms are very clean and huge, junior suite and up have jacuzzi on balcony. Food was good as well. Drinks are top shelf with Don Julio, Black Label, Jameson, ect Beach is small with limited layers, but has a nice hidden bar. Layout of the resort is a bit confusing and not open with beach views like most resorts. No ocean view / front rooms. Kids club was great with daily activities and open 10am - 9:45pm with breaks in between. Overall I would recommend this resort especially if traveling with kids!
Dear Bartosz, Thank you for sharing your experience. We are happy to know you had a great time at our beautiful resort and you enjoyed the kind service and attention provided by our amazing staff. We will be honored to host you again to keep exceeding your expectations. Best regards
The property is amazing, the different architecture was great, basically everything about it was great. Did not like the fact that they said that someone would be assigned to us to help with plans and activities, and it never happened. Did not care for the surrounding area.
Dear Girland, Thank you for sharing your experience with us. It is great to read about your relaxing stay and the amazing service provided by our kind staff. We also apologize for the lack of service displayed by our guest service staff with your dining reservations, activities, and show info. We will reinforce this with our front staff so they always make sure to clarify any questions from our guests. We will love to host you again for more unforgettable moments. Best regards
This property was amazing. It was very luxury for the adults but went above and beyond for the children.
Dear Regina L, Thank you for sharing your experience with us. We are happy to know you had a great time at our beautiful resort and you and your little ones had a wonderful time with the many activities and shows offered every day. We will be honored to host you again soon. Best regards
Everyone on the staff is amazing. Especially our concierge Alberto. Linda and Yesenia I’m the kids club rock! Place was super clean and safe! Only downside was Mother Nature making the beach unusable due to the amount of seaweed. In the past the water was beautiful. This time it was brown and smelled.
Dear guest, Thank you for sharing your experience. We are glad to know you had a great time at our resort and you returned home with a great after-taste of the service and attention provided by our kind staff. Alberto, Linda, and Yesenia will be pleased to know they were an important part of your stay. We hope to host you again soon Best regards
Dear guest, Thank you for visiting us and for letting us know about the great experience you had at our resort and the great attention and service provided by our kind staff. We will be waiting for your return. Best regards
Great hotel. Lots of walking from and to the room. Food was ok. Fuego adults restaurant was great. Kids club was great for the kids.
Dear guest, Thank you for sharing your experience. We are glad to read you had a great stay at our resort and you enjoyed the wonderful service and attention offered in all our restaurants. We are also happy to know your little ones had a blast at our Kidz Dome. We hope to host you again soon. Best regards
Dear guest, Thank you for sharing your experience. We regret not having more details about the issues that kept you from enjoying a perfect holiday with us. Still, we appreciate the time you take to share your feedback Best regards
Dear Nilena, Thank you for sharing your experience. We are happy to know you had a relaxing stay at our resort and you enjoyed the kind service offered by our staff. On the other hand, we truly regret to know your suite request was not fulfilled at check-in, we have shared this with our front desk managers so it will not happen again. We will love to host you again to show you the improvements we will be making. Best regards