Omni Puerto Aventuras Beach Resort4.0 out of 5.0
Recent guest reviews
I love Puerto Aventuras and the Omni is a perfect place to stay. If you are looking for a place to really kick back and relax this is it. You can eat right at the hotel and the food is great or go steps away to many quaint restaurants.
Everything about this study was excellent except for the management of the restaurant. The wait staff were friendly, and very attentive. The manager was not truthful, told you what you wanted to hear, and did nothing. It was also obvious that he expected the same from his wait staff, fortunately they ignored that. As an example, the indoor part of the restaurant was fully capable of being air conditioned. We were told that would happen several times. It never did. Others complained as well. The restaurant opens at 7 am, and we tried to order quickly so we could make the pickup for a tour. The manager stalled and said nothing could happen for 20 minutes. We left without breakfast, but were charged anyway. The hotel did correct that with no difficulties. Would I go back? Absolutely. Everything else was really great.
One of the nicest and most relaxing places in the area. The are not many nicer beaches in Riviera Maya -- great snorkeling and bathing areas. However, Service could use some brushing up. While the staff means well, they really need some training. They are very uninformed about menu items, policies, etc. but again very polite.
The Omni Puerto Aventuras is a small and very nice hotel. I have been visiting since 2000 and every time the room, staff and the entire area of Puerto Aventuras has provided such a wonderful place to visit. If you are looking for something quiet, outside of the busy Cancun or even Playa del Carmen, Puerto Aventuras is for you. The view from the restaurant is so relaxing!!
the hotel was beautiful and very clean with a great waitstaff and a very beautiful beach, but the town of puerto aventuras is an odd new creation that itself is closed off (had to go through gates to get into the town). it's expensive to leave the town and not much to do in it. so if you want to just hang out at the beach and in the pool within a 100 meter radius of the hotel then it's great, but i think probably better for older couples -- there were lots of those. included breakfast was really delicious though, one of the best hotel breakfasts ive had. also everything in the resort shuts down at 6pm (the swim up bar, etc) aside from the restaurant and lobby bar, and the whole town shuts down at 11pm.
Great resort for the price. Incredible snorkeling walking distance from the pool, to the beach, past the rocks in the sea. Continental breakfast included, plus you can upgrade to a traditional Mexican or American breakfast for a minor fee. Jacuzzi in all the hotel rooms. My wife, baby and I had a great time here. A small puerto that is hidden away from Playa del Carmen and Tulum.
very good staff, good meals, good beach! I think this hotel is very silent and good to rest for whole family.
good and quiet paces^^ little beach and restaurant is wonderful!
Staff was Great!! From receptionist to janitor to restaurant staff to housekeeping. Everyone treated us like family. We truly enjoyed our stay here.
Nice enough hotel, interesting location, front desk staff left something to be desired. Glad we stayed because Puerta Aventuras was fun for a couple of days and the spa on the balcony was cool. But they charge for everything, there's not much beach and we probably won't go back. Just not that much value for the money.
I have been staying at the Omni since 2000 and have always had a very nice stay. The room is always clean and they have updated them and are just great. The food at the restaurant is worth staying at the resort to ear, and the wait staff is very friendly and remember you after just one visit. The best dive shop is on the premises, Dive Aventuras. So if you are looking for diving that is just a five minute boat ride away, and a very knowledgeable and responsible staff, or to take another class or two to become a better diver, this is the place for you.
Nice little area, secluded & quiet, rooms were clean, beware of the mini bar items, you will be charged, we thought they were complimentary till we saw the small price list. They even will charge you charge for the playing cards.We ran into quite a language barrier. The biggest problem was at our early morning checkout, the man at the front desk did'nt have a clue on how to handle our check-out, even after making a phone call , he still was completely lost.
My sister and I returned to this hotel after a stay last year and were just as pleased with our experience this year. It is relatively small (30 rooms), with just one restaurant and no gift shop, but we appreciate the intimate environment and the opportunity to interact with the same staff again and again. The rooms are comfortable and very clean, and have an outdoor deck with a hot tub and hammock. (I would recommend avoiding marina view rooms because the marina is filled with restaurants and an outdoor karaoke bar. Enough said.) The beach outside the hotel is quite small but we enjoyed laying by the pool. The restaurant is lovely, right on the water, with both outdoor and indoor seating and the food - especially breakfast - is fantastic. We will likely return.
i did some research when choosing so i knew what to generally expect; a nice quiet place to come to after busy days.The location is far enough from Cancun and it has a small but wonderful beach on the property. What was surprising to me is that Puerto Aventuras is segregated into 2 parts: the town where the low to middle-income habitants live and work, and the enclosed-community where the rich live and work. I was looking forward to cohabiting more with the locals so if that is an interest of yours, you might want to think about another location. The Omni hotel, as are the other hotels, is in the enclosed community.
The Omni Puerto Aventuras was a great place to stay. The service was great, the beach was beautiful, and there were many good restaurants within a five minute walk of the hotel. The pool was very nice and the pool/beach bar had very food food and the prices were reasonable. There was good snorkeling right off the beach. I saw a stingray, sea turtle, and a barracuda and many other colorful fish. While there we also went on a four hour catamaran cruise on the FatCat. The boat left from the marina which is adjacent to the hotel. The only negatives about the hotel is that they sold day passes for the beach so you needed to get down to the beach by 11 am if you wanted to get lounge chairs. Also, the drinks were a little pricey, but there was a convenience store right across the street from the hotel where we stocked up on water, beer, and snacks.
warm and welcoming, the staff were all fantastic. the food was wonderful, but a little expensive. the pools and beach couldn't have been any better. one drawback was the firmness of the beds, much too hard.
We have vacationed to the Riviera Maya many times in recent years. We have stayed at large all inclusive resorts and also five star luxury resorts. This was by FAR our favorite vacation thus far. First let me start with the fact that this hotel is located smack dab on the beach in a little gated community that has more charm and quaintness than anywhere we have been before. You are a stones throw away from the water from any of the 30 rooms at the Omni. The rooms themselves are nothing fancy, but they are so incredibly clean that you could eat off the floor. The beds were not plush, but very comfortable and definitely not hard. My only complaint about the linens would be the pillows. It's time that the pillows get replaced as many of them were lumpy and too thick to get comfortable. On the flip side the bath towels were big, fluffy, and luxurious. The housekeeping was phenomenal. They cleaned our room twice a day with turn down service at night. All rooms have a patio that consists of a jetted hot tub, a hammock, a table and chairs, and a small cushioned bench. Heavenly! The pool, the lobby, and the restaurant are also impeccably clean and inviting. The staff is ready to please you and do their best to accomodate any needs. We were always greeted with smiles. There are not enough good things that I can say about the Omni and about Puerto Aventuras. If you are looking for a quiet, fun, family oriented time the Omni Puerto Aventuras is the place to be.
Just came back and I have to say, if you're looking for a secluded beach resort outside of tulum (~35min drive), and especially outside of cancun (~90min), this is the best spot. the service was great and since we went during the off season, nothing was really crowded, which was great. our jacuzzi overlooked the oceanside and the weather was amazing. truly a place to go if you want to stay at a smaller upscale resort. it's located within the gated marina community of puerto aventuras and has small shops and restaurants surrounding a pool with dolphins in the middle of it all.
Just a great experience. Amazing location, amenities, jacuzzi bar, and staff. Rooms were fantastic and the weather perfect. Would definitely return again.
Omni Puerto Aventuras Beach Resort places you next to Dolphin Discovery and CEDAM Museum. This 4-star resort welcomes guests with 30 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's on the beach and also a short walk from Puerto Aventuras Marina and Puerto Aventuras Golf Club.
Free continental breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.
All 30 air-conditioned rooms provide balconies, minibars, and coffee makers. Plasma TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer jetted tubs, hair dryers, and free toiletries. Safes, phones, and ironing boards are also available.
Omni Puerto Aventuras Beach Resort features an outdoor pool, a children's pool, and a health club. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a spa tub, a rooftop terrace, and free WiFi in public areas.