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Hotel Marina El Cid Spa & Beach Resort All Inclusive

4.0 out of 5.0

Recent guest reviews

This was our third trip to El CID. We love the food, accommodations, location and we love the staff. The young folks in charge of activities are FABULOUS. We have always had an exceptional time when we have stayed at this hotel. The only thing that I would not recommend is sitting through the time share presentation. We did that the first time and it was VERY uncomfortable.

The hotel and staff were excellent. The food was amazing, they have everything. However, this place is good for older people who just want to go and read, and that is fine, but not for me. I went to Mexico, I was hoping to experience some of their culture, instead, I listed to american music all day long. In some of the bars, they had the same song on repeat (the same song played all day and night). A word of caution, do not get sucked into that "90 minute tour", it is not 90 minutes, mine was more like 4 hours. The person giving us the sales pitch was so nice, I couldn't say stop. Unless you have a lot of time to waste and a lot of money to spend, DO NOT DO IT. I will not go back to this resort, I mean, I love it, its amazing, its pools, service, food... but too much pressure to buy and a bit boring!

We really enjoyed our stay at Marina El Cid. The new portion of the hotel is beautiful!

Excellent! We enjoyed all the amenities...the spa was quite expensive so did not get to enjoy those services.

We had a delightful vacation. Weather was amazing, staff was awesome and tentative. Food was just ok, reservations are really hard to come by at a decent time. There are also no hot tubs where children are allowed. That was annoying. Beach was rocky but the kids still spent most of their time there. Love the proximity of beach to pool easy to go back and forth.

El hotel tiene una política interna donde los niños no pueden utilizar los restaurantes de comida a la carta. Solamente comida bufe. No tienen wifi sin cargo. El hotel esta en refacciones, trabaja a un 25% de sus instalaciones. El hotel no tiene playa, esta en la marina y lo poco que tiene es feo.

This hotel is between Cancun and Playa Del Carmen. It sits next to the Caribbean with modern amenities, friendly staff and great food and drink. The staff was very very friendly!! The amenities were fantastic!! There were many activities to choose from!! Be sure to take the bike tour to Puerto Morelos!! I highly recommend this hotel; and look forward to our next visit!!

Wonderful experience Great location delicious food and drinks Beautiful and clean facilities theres nothing that I can complaint about it. The staff makes me and my family feel so welcome, David He was so helpful with all our needs he guide us with all the activities and the amenities in the resort so professional. My favorites bartenders Luis and Rolando in the pool bar they were so friendly 5 stars for them and also Hugo and Antonio in the lounge bar they suggested amazing cocktails. I also got mention Marcos in the Mexican restaurant he suggested traditional food that was so tasty. What a Great time!! Thanks for all the hard work and pleasant time guys I will definitely be back with my family. Best wishes for all the staff C. Garcia

Our overall stay with the hotel was pretty decent. The entire grounds and buildings are fantastic and so are the staff. But if you want a more greater experience you will have to upgrade which does catch you off guard.

My husband and I stayed here for a week because we came with a big group of family and friends. It's ok, hotel are little old and not much to do! Beach are full of rocks so can't swim plus is not pretty but staffs are nice and food is ok! Platinum members doesn't get us much so overall it's ok! Not my kind of place. I wouldn't pick here if it's just us

We went with another family and had six kids in total ages ranged from 3-15. The slide and the cliff jump occupied the kids for hours. They also participated in pool water polo and beach volleyball. Overall a lot of fun. Infinity pool was also great because it was always warm so very relaxing for all. Food was good, no one got sick so that's a big plus. Smoothies for breakfast was a nice touch in the buffet.

My husband and I stayed for 5 nights. This was our first time at an all-inclusive resort. We had a nice time. This hotel is advertised as a 4 star resort but it seemed more like a 3 star place to me. Beware the “personal concierge” that bombards you when you are checking at the front desk and asks if you want drinks. Becky gave us a lot of information about the resort that the front desk agent didn’t (which was nice) but she ultimately wanted us to see her presentation (1.5 hours) in exchange for free snorkeling and a Mayan calendar tile. The rooms definitely show their age. We stayed in building 19. We were in our first room for 2 nights but changed because of loud neighbors. The second room we stayed in was just as loud and we figured it’s because each of the rooms has a door to make the room adjoining but that takes away from the soundproofing. We could hear everything our neighbors said (in both rooms). Our second room had a big chunk missing from the bathroom countertop and the floors were cracked and had missing grout. The rooms were clean though. Overall, we were pleasantly surprised with the food. The a la carte restaurants were not very vegetarian friendly, the buffet had great veggies to pick from. The food at the buffet actually seemed fresher than at the restaurants that you ordered off a menu, very strange. The staff was great, polite and tried to speak English and understand our broken Spanish. The grounds were nicely manicured and we spent a lot

The resort was fantastic! It is right on the ocean and the pools are great! The staff was very attentive and friendly. Will definitely be returning here.

Purchased package through Orbitz - All inclusive so no transfer to the hotel. We were over charged for a cab ride "TO" the hotel which is about half hour away from the airport. Cab fare should be about $36.00 one way !!!! Check in was quick and easy! It was really nice to be offered a ice cold drink when we were checking in. No free wifi! Had to pay $100 for 7 days which I thought was wayyyyy too much but felt we needed it to be able to communicate with my family back home. Food is very good at all restaurants. My favorite was the Mediterranean. Staffs were very attentive and friendly. They had shows most nights to entertain. Pools are lengthy and right by the beach. It's easy to find a spot by the pool but difficult to find one by the beach as most of areas are reserved early and for only platinum customers. Overall this is a 4.3 hotel in my opinion.

This is second time I've been here and can't wait to get back again with as many of my grown children and their children (my grandchildren) as possible. I'm sure they would all love the place. The grounds are exceptional, the pools are clean and warm, the wildlife all around the place is so exciting to see and hear; it makes the place feel like disney world but you know it's the real McCoy...............

Very nice resort, the grounds were great and well taken care of. The staff appeared to know their roles and had difficulty helping outside of them. So whenever there was a problem or need it was difficult finding someone to help. Everyone just sort of pointed to someone else. Almost comical if you're not the one with the problem. So the view was great, room was nice, service was lacking.

The All Inclusive, amenities, and activities were not explained well. You have to make a reservation for dinner otherwise you end up with a bad buffet. There are only a certain restaurants that have breakfast or lunch. You have to reserve the restaurant days in advance otherwise they get booked ... so boo! The "animation and sports" staff are always in their own little party and you don't always feel welcomed, they have their own little party going on and it seems disorganized. Beach is full of rocks. Pictures are of the Platinum side so beware. There's no food outside of the restaurants so there's no snacks by the beach or by the pool which sucks because you have to stop what you are doing, get in line and sit down and eat a full meal instead. On Christmas Eve everything was so disorganized, on the Fuego show there weren't enough chairs so more than half of the people had to watch an hour show standing up. No one tried to fix it, the animation staff were watching the show instead of trying to find chairs for the people to sit in... Positive: The ground staff and servers were always so nice, friendly and helpful.

I can't say enough about this resort. It was everything we expected and much more. The staff service was incredible, the food and drinks were delicious. We did a snorkeling excursion at the Marina right next door and the guide was awesome-as were the beautiful fish and coral. The beach was pretty rocky which limited our time playing in the ocean, but the beach was well kept. The resort staff cleaned up seaweed daily, making the view picture perfect. There were ample beach chair, umbrellas and hammocks to enjoy the beach and sound of the waves. We traveled with our teenager and another family with younger kids. The main resort pool was super fun with a killer waterslide and ledge to jump from (enjoyed as much by the adults as the kids). I recommend this resort highly and would definitely return!

Many nice aspects (beach, pools, spa) but poor response to complaints. A lot of walking with requested rides that never showed. One of our rooms had bed that smelled moldy, despite 6-7 complaints. Specialty restaurants were poorly run.

Was nervous that the resort wouldn't be reflective of the pictures that were posted bit was pleasantly surprised upon arrival. My reservation included VIP/"Club Platinum" privileges which was awesome. The resort consierge and butler (Joseph) were very attentive and accommodating, as was the rest of the resort staff. The room was great and housekeeping provided clean towels and other essentials daily. The food was good, a lot of variety. You do need to bring water shoes and snorkeling stuff as well as a plentiful supply of sunblock. We ran out on our last day and they were selling sunblock for $30!! You do need to be weary of those who try to sell you excursion packaged and or time shares before you can even exit the airport. I was approached by a man wearing a laniard with the hotel name on it, which he made a point of pointing out to me so I would speak to him. It was only a matter of minutes however before he asked for money up front to secure the discounts he was offering. We had a great vacation and would definitely return.

Boulevard el Cid Unidad 15 Puerto Morelos QROO

Hotel highlights

  • Free valet and self parking
  • Onsite dining
  • Marina
  • Spa

Hotel Marina El Cid Spa & Beach Resort All Inclusive places you within 2 miles (3 km) of San Jose Catholic Parish and Artisans Market. This 500-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa. It's on the beach and also close to Puerto Morelos Town Square and Puerto Morelos Reef.


Dining

Get your fill of Mexican cuisine for breakfast, lunch, or dinner at Hacienda Arrecife, one of 5 onsite restaurants, or enjoy the garden views at Alhambra. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 500 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and coffee makers. Guests can expect to find WiFi and TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free bottled water, ceiling fans, and safes are also available.


Property features

Hotel Marina El Cid Spa & Beach Resort All Inclusive features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for MXN 2300 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a spa tub.

Guest reviews for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Everyone (16) Couples (66) Family (158) Friends (17) Other (1)
5
Everyone

This was our third trip to El CID. We love the food, accommodations, location and we love the staff. The young folks in charge of activities are FABULOUS. We have always had an exceptional time when we have stayed at this hotel. The only thing that I would not recommend is sitting through the time share presentation. We did that the first time and it was VERY uncomfortable.

By on Mar 22, 2018

Review comment responded on Mar 30, 2018

First of all, I would like to express my gratitude for taking the time in sharing your experience at Hotel Marina El Cid through Expedia´s platform. It is a great pleasure for all of us to had the opportunity to receive your comments and identify on these that your past stay at our facilities has been memorable and pleasant. Your positive comments motivate us, even more, to keep offering to all our guest the highest level of service. We look forward to having the privilege to welcome you back to El Cid Resorts very soon. Sincerely, Iván Bringas El Cid Resorts.

3

amazing place, bad environment

Families

The hotel and staff were excellent. The food was amazing, they have everything. However, this place is good for older people who just want to go and read, and that is fine, but not for me. I went to Mexico, I was hoping to experience some of their culture, instead, I listed to american music all day long. In some of the bars, they had the same song on repeat (the same song played all day and night). A word of caution, do not get sucked into that "90 minute tour", it is not 90 minutes, mine was more like 4 hours. The person giving us the sales pitch was so nice, I couldn't say stop. Unless you have a lot of time to waste and a lot of money to spend, DO NOT DO IT. I will not go back to this resort, I mean, I love it, its amazing, its pools, service, food... but too much pressure to buy and a bit boring!

By , from Boston, MA on Mar 9, 2018

Review comment responded on Mar 14, 2018

Thank you very much for giving us the opportunity to receive your comments in relation to your recent stay at Hotel Marina El Cid Spa and Beach Resort. We are very grateful for all your kind comments for our resort, food quality, and service from our staff your positive comments make us feel very proud. Nevertheless, we regret that the concept of our resort cannot meet your expectations. We would like to thank you also for sharing your feedback with us, it is a shame to hear that you felt pressured by the sales staff, our goal has always been making our guest happy and offer them a stay as pleasant as possible. however, we will make sure to share your feedback with the manager in charge in order to take the corrective actions need. We hope to have another opportunity to be your hosts when you reconsider to come back to Puerto Morelos. Cordially, Iván Bringas El Cid Resorts.

4
Everyone

We really enjoyed our stay at Marina El Cid. The new portion of the hotel is beautiful!

By on Jan 10, 2018

Review comment responded on Jan 10, 2018

Dear Guest, Thank you very much for sharing your review with us by Expedia. We are glad to hear that you enjoyed your stay at Maria el Cid. We will be glad to continue being your choice the next time. Sincerely,

5
Everyone

Excellent! We enjoyed all the amenities...the spa was quite expensive so did not get to enjoy those services.

By on Jan 9, 2018

Review comment responded on Feb 18, 2018

Dear Guest, Thank you very much for sharing your review with us regarding your recent time at el Cid Marina. We are glad to hear that you enjoyed our amenities and the spa service. We hope to continue being your choice the next time. Sincerely,

5
Everyone

We had a delightful vacation. Weather was amazing, staff was awesome and tentative. Food was just ok, reservations are really hard to come by at a decent time. There are also no hot tubs where children are allowed. That was annoying. Beach was rocky but the kids still spent most of their time there. Love the proximity of beach to pool easy to go back and forth.

By , from South Dakota on Jan 1, 2018

Review comment responded on Jan 3, 2018

Dear Amy, Thank you very much for sharing your review through Expedia. We are glad to hear that we met your expectations and that you enjoyed your time with us at el Cid Marina in Puerto Morelos. We hope to continue being your choice the next time. Sincerely,

5

nice clean contemporary friendly hotel by the sea

Everyone

This hotel is between Cancun and Playa Del Carmen. It sits next to the Caribbean with modern amenities, friendly staff and great food and drink. The staff was very very friendly!! The amenities were fantastic!! There were many activities to choose from!! Be sure to take the bike tour to Puerto Morelos!! I highly recommend this hotel; and look forward to our next visit!!

By , from Colorado on Sep 30, 2017

Review comment responded on Oct 2, 2017

Dear Guest, First at all I would like to thank you for this wonderful comments about your staying and we are really happy to read that you had a wonderful time at our resort and that you enjoyed all the services you received. Thank you for confirm us that our efforts make guest happy and we exceed your expectations. We are ready to welcome you back for another excellent and exciting stay. Sincerely,

5

so far the best place to stay!!

Everyone

Wonderful experience Great location delicious food and drinks Beautiful and clean facilities theres nothing that I can complaint about it. The staff makes me and my family feel so welcome, David He was so helpful with all our needs he guide us with all the activities and the amenities in the resort so professional. My favorites bartenders Luis and Rolando in the pool bar they were so friendly 5 stars for them and also Hugo and Antonio in the lounge bar they suggested amazing cocktails. I also got mention Marcos in the Mexican restaurant he suggested traditional food that was so tasty. What a Great time!! Thanks for all the hard work and pleasant time guys I will definitely be back with my family. Best wishes for all the staff C. Garcia

By , from Washington dc on Aug 21, 2017

Review comment responded on Aug 23, 2017

Dear Mrs. Chris, I appreciate that you took the time to share your feedback with us about your recent vacations to El Cid Marina. You can’t imagine how proud I felt when I read yours; thanks for your comments and for saying such nice things about our Resort. Our objective is to always provide the best service to our guests, so reading this kind of comments makes us realize that all our efforts are working . We look forward to see you the next time your travel brings you to Puerto Morelos. Sincerely,

4

very nice hotel

Everyone

Our overall stay with the hotel was pretty decent. The entire grounds and buildings are fantastic and so are the staff. But if you want a more greater experience you will have to upgrade which does catch you off guard.

By , from Chicago, IL on Aug 10, 2017

Review comment responded on Aug 12, 2017

Dear Mr. Andre, We are very happy to hear your stay with us was everything you were hoping for a beach resort. Thank you for taking the time to answer our survey online regarding the experiences with our staff, our service and our facilities. We will be awaiting your return the next time you visit Puerto Morelos and look forward to welcome you to El Cid once again. Best Regards,

3

ok

Everyone

My husband and I stayed here for a week because we came with a big group of family and friends. It's ok, hotel are little old and not much to do! Beach are full of rocks so can't swim plus is not pretty but staffs are nice and food is ok! Platinum members doesn't get us much so overall it's ok! Not my kind of place. I wouldn't pick here if it's just us

By on Jul 10, 2017

4

great hotel for kids

Everyone

We went with another family and had six kids in total ages ranged from 3-15. The slide and the cliff jump occupied the kids for hours. They also participated in pool water polo and beach volleyball. Overall a lot of fun. Infinity pool was also great because it was always warm so very relaxing for all. Food was good, no one got sick so that's a big plus. Smoothies for breakfast was a nice touch in the buffet.

By , from Brooklyn, NY on Mar 4, 2017

Review comment responded on Apr 10, 2017

Dear Inga, First, let me thank you for choosing our Hotel as your place to spend your vacation in your last time visiting Puerto Morelos, We really appreciate your review; it is really good to know that you had a great time in our Resort and that you did enjoy your visit and liked our facilities. We hope we can be your choice as your Hotel again the next time you visit Cancun. Regards,