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Hotel Marina El Cid Spa & Beach Resort All Inclusive

4.0 out of 5.0

Recent guest reviews

El hotel tiene una política interna donde los niños no pueden utilizar los restaurantes de comida a la carta. Solamente comida bufe. No tienen wifi sin cargo. El hotel esta en refacciones, trabaja a un 25% de sus instalaciones. El hotel no tiene playa, esta en la marina y lo poco que tiene es feo.

This hotel is between Cancun and Playa Del Carmen. It sits next to the Caribbean with modern amenities, friendly staff and great food and drink. The staff was very very friendly!! The amenities were fantastic!! There were many activities to choose from!! Be sure to take the bike tour to Puerto Morelos!! I highly recommend this hotel; and look forward to our next visit!!

Wonderful experience Great location delicious food and drinks Beautiful and clean facilities theres nothing that I can complaint about it. The staff makes me and my family feel so welcome, David He was so helpful with all our needs he guide us with all the activities and the amenities in the resort so professional. My favorites bartenders Luis and Rolando in the pool bar they were so friendly 5 stars for them and also Hugo and Antonio in the lounge bar they suggested amazing cocktails. I also got mention Marcos in the Mexican restaurant he suggested traditional food that was so tasty. What a Great time!! Thanks for all the hard work and pleasant time guys I will definitely be back with my family. Best wishes for all the staff C. Garcia

Our overall stay with the hotel was pretty decent. The entire grounds and buildings are fantastic and so are the staff. But if you want a more greater experience you will have to upgrade which does catch you off guard.

My husband and I stayed here for a week because we came with a big group of family and friends. It's ok, hotel are little old and not much to do! Beach are full of rocks so can't swim plus is not pretty but staffs are nice and food is ok! Platinum members doesn't get us much so overall it's ok! Not my kind of place. I wouldn't pick here if it's just us

We went with another family and had six kids in total ages ranged from 3-15. The slide and the cliff jump occupied the kids for hours. They also participated in pool water polo and beach volleyball. Overall a lot of fun. Infinity pool was also great because it was always warm so very relaxing for all. Food was good, no one got sick so that's a big plus. Smoothies for breakfast was a nice touch in the buffet.

My husband and I stayed for 5 nights. This was our first time at an all-inclusive resort. We had a nice time. This hotel is advertised as a 4 star resort but it seemed more like a 3 star place to me. Beware the “personal concierge” that bombards you when you are checking at the front desk and asks if you want drinks. Becky gave us a lot of information about the resort that the front desk agent didn’t (which was nice) but she ultimately wanted us to see her presentation (1.5 hours) in exchange for free snorkeling and a Mayan calendar tile. The rooms definitely show their age. We stayed in building 19. We were in our first room for 2 nights but changed because of loud neighbors. The second room we stayed in was just as loud and we figured it’s because each of the rooms has a door to make the room adjoining but that takes away from the soundproofing. We could hear everything our neighbors said (in both rooms). Our second room had a big chunk missing from the bathroom countertop and the floors were cracked and had missing grout. The rooms were clean though. Overall, we were pleasantly surprised with the food. The a la carte restaurants were not very vegetarian friendly, the buffet had great veggies to pick from. The food at the buffet actually seemed fresher than at the restaurants that you ordered off a menu, very strange. The staff was great, polite and tried to speak English and understand our broken Spanish. The grounds were nicely manicured and we spent a lot

The resort was fantastic! It is right on the ocean and the pools are great! The staff was very attentive and friendly. Will definitely be returning here.

Purchased package through Orbitz - All inclusive so no transfer to the hotel. We were over charged for a cab ride "TO" the hotel which is about half hour away from the airport. Cab fare should be about $36.00 one way !!!! Check in was quick and easy! It was really nice to be offered a ice cold drink when we were checking in. No free wifi! Had to pay $100 for 7 days which I thought was wayyyyy too much but felt we needed it to be able to communicate with my family back home. Food is very good at all restaurants. My favorite was the Mediterranean. Staffs were very attentive and friendly. They had shows most nights to entertain. Pools are lengthy and right by the beach. It's easy to find a spot by the pool but difficult to find one by the beach as most of areas are reserved early and for only platinum customers. Overall this is a 4.3 hotel in my opinion.

This is second time I've been here and can't wait to get back again with as many of my grown children and their children (my grandchildren) as possible. I'm sure they would all love the place. The grounds are exceptional, the pools are clean and warm, the wildlife all around the place is so exciting to see and hear; it makes the place feel like disney world but you know it's the real McCoy...............

Very nice resort, the grounds were great and well taken care of. The staff appeared to know their roles and had difficulty helping outside of them. So whenever there was a problem or need it was difficult finding someone to help. Everyone just sort of pointed to someone else. Almost comical if you're not the one with the problem. So the view was great, room was nice, service was lacking.

The All Inclusive, amenities, and activities were not explained well. You have to make a reservation for dinner otherwise you end up with a bad buffet. There are only a certain restaurants that have breakfast or lunch. You have to reserve the restaurant days in advance otherwise they get booked ... so boo! The "animation and sports" staff are always in their own little party and you don't always feel welcomed, they have their own little party going on and it seems disorganized. Beach is full of rocks. Pictures are of the Platinum side so beware. There's no food outside of the restaurants so there's no snacks by the beach or by the pool which sucks because you have to stop what you are doing, get in line and sit down and eat a full meal instead. On Christmas Eve everything was so disorganized, on the Fuego show there weren't enough chairs so more than half of the people had to watch an hour show standing up. No one tried to fix it, the animation staff were watching the show instead of trying to find chairs for the people to sit in... Positive: The ground staff and servers were always so nice, friendly and helpful.

I can't say enough about this resort. It was everything we expected and much more. The staff service was incredible, the food and drinks were delicious. We did a snorkeling excursion at the Marina right next door and the guide was awesome-as were the beautiful fish and coral. The beach was pretty rocky which limited our time playing in the ocean, but the beach was well kept. The resort staff cleaned up seaweed daily, making the view picture perfect. There were ample beach chair, umbrellas and hammocks to enjoy the beach and sound of the waves. We traveled with our teenager and another family with younger kids. The main resort pool was super fun with a killer waterslide and ledge to jump from (enjoyed as much by the adults as the kids). I recommend this resort highly and would definitely return!

Many nice aspects (beach, pools, spa) but poor response to complaints. A lot of walking with requested rides that never showed. One of our rooms had bed that smelled moldy, despite 6-7 complaints. Specialty restaurants were poorly run.

Was nervous that the resort wouldn't be reflective of the pictures that were posted bit was pleasantly surprised upon arrival. My reservation included VIP/"Club Platinum" privileges which was awesome. The resort consierge and butler (Joseph) were very attentive and accommodating, as was the rest of the resort staff. The room was great and housekeeping provided clean towels and other essentials daily. The food was good, a lot of variety. You do need to bring water shoes and snorkeling stuff as well as a plentiful supply of sunblock. We ran out on our last day and they were selling sunblock for $30!! You do need to be weary of those who try to sell you excursion packaged and or time shares before you can even exit the airport. I was approached by a man wearing a laniard with the hotel name on it, which he made a point of pointing out to me so I would speak to him. It was only a matter of minutes however before he asked for money up front to secure the discounts he was offering. We had a great vacation and would definitely return.

Food was fabulous The beach was pretty marginal Great for family vacations

Absolutely more than I expected for the price! We had 9 people total, 4 Junior Suite rooms. The resort was well taken care of, many items we noticed were brand new or very close to it. The staff was VERY friendly - especially Juan Luis (waiter) and Edilberto (restaurant manager). Juan Luis would bring hand made figures to the table almost every day - grasshoppers, roses, etc. The only con I can see is that you have to purchase wifi if you don't take the upgrade to the platinum club. We didn't because of the cost, and we really didn't miss out on anything. The gift shop could be a bit bigger, but the jewelry store on site was great! Overall, it was an excellent value and resort!

Everything this was great, excellent services, nice installations.

The service was great - plenty of staff and they were very attentive. The shows were good and they had a lot of entertainment options. A ton of water sports and boating options too. Great infinity pool and spa. I wouldn't hesitate to stay again.

hotel was great . food was great and free. so were the drinks. hotel room was also great. only thing is hotel is secluded, private area and away from other places, like the town and other hotels. taxi cab ride is a must and you have to haggle for the cost. they try to base it on the dollar rate of exchange which they have a different rate than the hotel. you have to bargain with bell hop which has affiliation with the taxicab. wifi is not free and cost a lot. $15.00 a day or $60.00 a week. Right off the plane, looking for your grayline ride back to hotel, el cid hotel employee intecepts you and try to sell you time share, tries to get deposit from you, disregarding how tired you already are. Instead of guiding you to your bus, they stop and try and sell you time share instead. This timeshare business and paying for wifi are the two worse things I can say for the hotel.Hope they can really correct this because it makes them look bad. Otherwise, the all inclusive stay was wonderful. May come back.

Boulevard el Cid Unidad 15 Puerto Morelos QROO

Hotel highlights

  • Free buffet breakfast
  • Free valet and self parking
  • Onsite dining
  • Marina

Hotel Marina El Cid Spa & Beach Resort All Inclusive places you within 2 miles (3 km) of San Jose Catholic Parish and Artisans Market. This 500-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa. It's on the beach and also close to Puerto Morelos Town Square and Puerto Morelos Reef.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. Get your fill of Mexican cuisine for breakfast, lunch, or dinner at Hacienda Arrecife, one of 5 onsite restaurants, or enjoy the garden views at Alhambra. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 500 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and coffee makers. Guests can expect to find WiFi and TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free bottled water, ceiling fans, and safes are also available.


Property features

Hotel Marina El Cid Spa & Beach Resort All Inclusive features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle for MXN 2300 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a spa tub.

Room options

Junior Suite

King 1 | Sleeps 4

One Bedroom Suite Platinum

King 1 | Sleeps 4

Junior Suite Platinum

King 1 | Sleeps 4

Luxury Room

Full 2 | King 1 | Sleeps 4

Guest reviews for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Everyone (12) Couples (66) Family (157) Friends (17) Other (1)
5

nice clean contemporary friendly hotel by the sea

Everyone

This hotel is between Cancun and Playa Del Carmen. It sits next to the Caribbean with modern amenities, friendly staff and great food and drink. The staff was very very friendly!! The amenities were fantastic!! There were many activities to choose from!! Be sure to take the bike tour to Puerto Morelos!! I highly recommend this hotel; and look forward to our next visit!!

By , from Colorado on Sep 30, 2017

Review comment responded on Oct 2, 2017

Dear Guest, First at all I would like to thank you for this wonderful comments about your staying and we are really happy to read that you had a wonderful time at our resort and that you enjoyed all the services you received. Thank you for confirm us that our efforts make guest happy and we exceed your expectations. We are ready to welcome you back for another excellent and exciting stay. Sincerely,

5

so far the best place to stay!!

Everyone

Wonderful experience Great location delicious food and drinks Beautiful and clean facilities theres nothing that I can complaint about it. The staff makes me and my family feel so welcome, David He was so helpful with all our needs he guide us with all the activities and the amenities in the resort so professional. My favorites bartenders Luis and Rolando in the pool bar they were so friendly 5 stars for them and also Hugo and Antonio in the lounge bar they suggested amazing cocktails. I also got mention Marcos in the Mexican restaurant he suggested traditional food that was so tasty. What a Great time!! Thanks for all the hard work and pleasant time guys I will definitely be back with my family. Best wishes for all the staff C. Garcia

By , from Washington dc on Aug 21, 2017

Review comment responded on Aug 23, 2017

Dear Mrs. Chris, I appreciate that you took the time to share your feedback with us about your recent vacations to El Cid Marina. You can’t imagine how proud I felt when I read yours; thanks for your comments and for saying such nice things about our Resort. Our objective is to always provide the best service to our guests, so reading this kind of comments makes us realize that all our efforts are working . We look forward to see you the next time your travel brings you to Puerto Morelos. Sincerely,

4

very nice hotel

Everyone

Our overall stay with the hotel was pretty decent. The entire grounds and buildings are fantastic and so are the staff. But if you want a more greater experience you will have to upgrade which does catch you off guard.

By , from Chicago, IL on Aug 10, 2017

Review comment responded on Aug 12, 2017

Dear Mr. Andre, We are very happy to hear your stay with us was everything you were hoping for a beach resort. Thank you for taking the time to answer our survey online regarding the experiences with our staff, our service and our facilities. We will be awaiting your return the next time you visit Puerto Morelos and look forward to welcome you to El Cid once again. Best Regards,

3

ok

Everyone

My husband and I stayed here for a week because we came with a big group of family and friends. It's ok, hotel are little old and not much to do! Beach are full of rocks so can't swim plus is not pretty but staffs are nice and food is ok! Platinum members doesn't get us much so overall it's ok! Not my kind of place. I wouldn't pick here if it's just us

By on Jul 10, 2017

4

great hotel for kids

Everyone

We went with another family and had six kids in total ages ranged from 3-15. The slide and the cliff jump occupied the kids for hours. They also participated in pool water polo and beach volleyball. Overall a lot of fun. Infinity pool was also great because it was always warm so very relaxing for all. Food was good, no one got sick so that's a big plus. Smoothies for breakfast was a nice touch in the buffet.

By , from Brooklyn, NY on Mar 4, 2017

Review comment responded on Apr 10, 2017

Dear Inga, First, let me thank you for choosing our Hotel as your place to spend your vacation in your last time visiting Puerto Morelos, We really appreciate your review; it is really good to know that you had a great time in our Resort and that you did enjoy your visit and liked our facilities. We hope we can be your choice as your Hotel again the next time you visit Cancun. Regards,

4

4 star stay at 3 star resort and snorkeling

Couples

My husband and I stayed for 5 nights. This was our first time at an all-inclusive resort. We had a nice time. This hotel is advertised as a 4 star resort but it seemed more like a 3 star place to me. Beware the “personal concierge” that bombards you when you are checking at the front desk and asks if you want drinks. Becky gave us a lot of information about the resort that the front desk agent didn’t (which was nice) but she ultimately wanted us to see her presentation (1.5 hours) in exchange for free snorkeling and a Mayan calendar tile. The rooms definitely show their age. We stayed in building 19. We were in our first room for 2 nights but changed because of loud neighbors. The second room we stayed in was just as loud and we figured it’s because each of the rooms has a door to make the room adjoining but that takes away from the soundproofing. We could hear everything our neighbors said (in both rooms). Our second room had a big chunk missing from the bathroom countertop and the floors were cracked and had missing grout. The rooms were clean though. Overall, we were pleasantly surprised with the food. The a la carte restaurants were not very vegetarian friendly, the buffet had great veggies to pick from. The food at the buffet actually seemed fresher than at the restaurants that you ordered off a menu, very strange. The staff was great, polite and tried to speak English and understand our broken Spanish. The grounds were nicely manicured and we spent a lot

By , from Milwaukee, WI on Feb 14, 2017

Review comment responded on Apr 11, 2017

Dear Guest, First of all I would like to thank you for taking the time to share your review with us because it is through guest reviews such as yours that we can assess the standards of our service, and therefore make changes, so as to meet and exceed your expectations. It is good to know that you enjoyed our food and differents kind of restaurants with our staff who was always friendly and helpful. As soon as I read your comments I got back to each department in order to make the improvements to offer a beter service. We are thankful for the opportunity to continue to improve every day. I would hope that you would reconsider coming back to stay with us when your plans might bring you to Mazatlan again in the future. Sincerely,

4

hotel right on the beach

Everyone

The resort was fantastic! It is right on the ocean and the pools are great! The staff was very attentive and friendly. Will definitely be returning here.

By on Feb 11, 2017

Review comment responded on Apr 10, 2017

Dear Guest, We really appreciate that you chose us to be your Hotel on your last time visiting Puerto Morelos, and for taking the time to write a review about the experience you had during your stay, It’s a pleasure to read that all your expectations were satisfied by our team, thanks for all your positive comments and for saying that you would like to be back, we are really happy to read that. We hope your next visit would be as good as the last one and that you would make more great experiences here in our Resort. See you soon. Best Regards,

4

clean and well maintained hotel

Everyone

Purchased package through Orbitz - All inclusive so no transfer to the hotel. We were over charged for a cab ride "TO" the hotel which is about half hour away from the airport. Cab fare should be about $36.00 one way !!!! Check in was quick and easy! It was really nice to be offered a ice cold drink when we were checking in. No free wifi! Had to pay $100 for 7 days which I thought was wayyyyy too much but felt we needed it to be able to communicate with my family back home. Food is very good at all restaurants. My favorite was the Mediterranean. Staffs were very attentive and friendly. They had shows most nights to entertain. Pools are lengthy and right by the beach. It's easy to find a spot by the pool but difficult to find one by the beach as most of areas are reserved early and for only platinum customers. Overall this is a 4.3 hotel in my opinion.

By , from Minnesota on Feb 11, 2017

Review comment responded on Apr 11, 2017

Dear Ms. Shona, First of all I would like to thank you for took the time to share your feedback regarding your experience with us at el Cid Riviera Maya. Reviews such as yours let us know the improvements we need to do and continue offering the best experiences ever to our guests. I am very glad to hear our staff was friendly and helpful to your needs and that you enjoyed our restaurantes and shows. We hope to continue being your choice the next time you come back. Sincerely,

5

el cid all-inclusive resort with beach and marina

Families

This is second time I've been here and can't wait to get back again with as many of my grown children and their children (my grandchildren) as possible. I'm sure they would all love the place. The grounds are exceptional, the pools are clean and warm, the wildlife all around the place is so exciting to see and hear; it makes the place feel like disney world but you know it's the real McCoy...............

By , from Queens,NY on Jan 30, 2017

Review comment responded on Mar 1, 2017

Dear Bill, It is very nice to hear that you are planning to come once again to our Resort, what a pleasant comment, Thank you for choosing El Cid Marina Spa & Beach Hotel and for taking the time to write such a lovely review about your vacations in here, It makes us feel very proud when we hear comments like yours, were our guests says that their really enjoyed their time in here, just as you said in your review, We really appreciate all your comments and we hope that your next time in here would be as good as the first one, See you soon! Best regards,

4
Families

Very nice resort, the grounds were great and well taken care of. The staff appeared to know their roles and had difficulty helping outside of them. So whenever there was a problem or need it was difficult finding someone to help. Everyone just sort of pointed to someone else. Almost comical if you're not the one with the problem. So the view was great, room was nice, service was lacking.

By on Jan 19, 2017