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Grand Palladium Colonial Resort & Spa All Inclusive

4.0 out of 5.0

Recent guest reviews

would not use orbitz again, we had some issues with the airline seats (could not upgrade and orbitz never explained this) and had issues for 2 1/2 days with the return shuttle. Hotel food, grounds and staff were great and I would return.

We have been coming back to this hotel now for the last 7 times. Each time was very enjoyable. We particularly like staying at the Colonial has it is the center of the complex with all the amenities that we enjoy. However, this time we were told after waiting a long time at check in that we would be staying at the White Sand on the far in of the complex away from the main attractions. We were not happy, but dealt with it. My only comment through all this, is that the clerks need to be honest with the guest as to why the changes.

Paradise, beautiful resort. Staff is friendly and very accomodating. Rooms are clean. Entertainment during the day and evening. Food is delicious.

Great staff who took care of anything we requested. Jacinto at the Rinconcito pool is the best bartender. .

I wish we had more days to stay... it was a wonderful experience my kids had a blast at water park. Food was delicious. The only thing is they should update the towels in the rooms they look yellow and hard and not white and soft.

This place goes up and beyond expectations. We were kindly greeted as we got out of our shuttle. Check in was smooth. We sat down with a host and he asked what the occasion was and we told him it's out 10yr anniversar. We got our bags to our room and went off to dinner. When we got back to our room we found a personalized letter with a fruit basket. The people of palladium do a fantasticjob of getting the party started. Can't waittoget back!

This was our third time to this hotel within a year. The service was great, the complex is kept very clean and tidy. The beach bar is excellent for remembering your orders each day. The only thing was the new Spanish restaurant, wasn't very good for us. It lacked variety and quantity of food. I think the Chinese restaurant was better. Too bad the Brazilian restaurant was under construction. Hopefully it will be open for Christmas. I also believe that this hotel lacks in Mexican heritage for meals. They tend to serve American type food. The beach was kept very clean even thou they had a couple of days of seaweed wash up on shore, they did a wonderful cleaning it up.

Not much around close by to get to but this place was amazing!

The hotel, grounds and setting, are beautiful, but the buffet dining rooms are HUGE and noisy. The restaurants that could be reserved were nice and quiet and the food was good. Overall, though, the resort food was crowded with to many noisy, drinking young adults. The amenities like snorkeling etc were all booked up.

I have a nice room on 2nd floor of Colonial Resort, but my brother room on ground floor smells so bad, like mold/ damp. My brother asks for a room change but they couldn't accommodate. The service is ok @ buffet restaurants, room service but very bad at front desk. No smile nor emotion. All a la carte restaurant food are just ok and i rarely seen any smiling face except the mexican restaurant Adelita, very nice manager and waiters who are so nice and sweet. That's the best experience we have in 7 days stay in Grand Palladium Colonial Resort.

the hotel was beautiful. the only problem was that the property was so big and the transportation to get back to you rooms in the evening was poor.

Overall the hotel is nice. The food could use some improvement but otherwise it is a great hotel.

It's a great hotel IF they put you in the hotel that you have paid for. Or given a choice.

Positive aspects Beautiful property, very quiet. Better than Cancun Very clean Nice size rooms. Negative Unattentive to your needs. check your reservation. Make sure they assign you to the right hotel. I was putted in a far away hotel named riviera when i paid for the colonnial. They told me that i got an upgrated.???Far away from everything. They promise to change me to the Colonnial hotel after few days.???. I got it done for the same late daY, late night. It took more than an hour for the transportation to pick us up. Transportation inside of the hotel is a real mess. Be prepare to wait for the chu chu train to go back to your lobby. Problem is, it takes forever to arrive and most of the time is packed. If you ask a driver on a different shuttle to take you, they just ignored you or they keep telling you wait for the train. We walked to the room and lobby most of the time with my in laws in their 70s. Wi-fi. It may not work if you have an android phone like me. A guy from tech support helped me. It took a day to get it done. The hotel staff they are worried about arguing with you why you are wrong rather than help you. Ex. Wifi (it took me three tiimes over the phone, and a trip to reception to beg for my wifi code to find out a rude receptionist arguing that i should have it already. It took her longer lecturing me where to find the code on my welcome package instead of printing it. It took her few seconds to do it after my persistance. Be very careful when you buy things on the hotel. Especially in dollars. The change given back three times was short. I have to argue with clerks on those stores to get the difference. They only give back pesos no dollars. I have stay on different hotels in Cancun and by far this is the one with the worst customer service.

Staff was wonderful,very helpful. Very clean. Beautiful grounds.

We have not been to an all inclusive resort in the past while our friends who we traveled with have been to several. In all, our stay was positive. Resort was clean. Staff was good. But there is a lack of attention to detail and some staff "caring" about your stay. When asking for some simple things, they were forgotten or ignored, especially if you asked for something that an individual could not be accountable for. If you needed coffee or something at a restaurant, all was good. If you asked for something in your room that someone had to follow through on, not good at all. Not detrimental to the trip, but comfort in an all inclusive is what is being sold and that did not come through in all cases. But beach was great, bartenders fun, food plentiful and good and you could always find something to eat that was good.

The service is bad, and 95% staff really does not care, food is so, no ocean views, no handicapped amenities. Looked like a small apartment complex. Would not recommend.

Third time to Riviera Maya and loved this resort. It's only as big as you make it! (see hint). The nicest, longest beach of any resort I have stayed at, and also the most and largest pools. Kid's pool fabulous! and close to the beach. Food was very good, and although a bit "European" in the selections for our group, you can ALWAYS find something good to eat. Customer service was a bit spotty, but there were some excellent people in the buffets. Beach bartenders could have been a bit friendlier, El Rinconcito bar service was excellent. Ate in two a la carte restaurants--both were almost too hot to make the meal completely enjoyable, although the food was good. Had read this on other reviews, and found it to be accurate; not sure why the management doesn't address this issue since it is mentioned over and over. Room was large, clean and comfortable and the renovations taking place now will make them even better and more attractive. Would definitely return to this resort and check out the other sections we just didn't have time to explore!

Let me start out by saying this is a wonderful resort in a beautiful location. The whole place seemed to be pretty well maintained and the food was adequate. Our experience however left a lot to be desired. The service at this resort is downright bad. The main culprits were the dining facility staff and the front desk personal. They were rude and not helpful throughout our stay. If you want good service from anyone you better give them a few dollars in advance or they will more or less ignore you. I could probably ignore the poor service if I was able to catch a decent buzz, but all the alcohol is watered down way too much to do so. Let me add that the group I was with is very low maintenance and have never had this much trouble in all our our years of traveling together.

After much research of All Inclusives in Riviera Maya, we chose Grand Palladium because it had not just a Teen Club, but a full activity schedule for teens. However, my 17-year old daughter went to about 5 of the various activities on the schedule, and none of them happened. There would be a teen coordinator there, but no event going on. We've been to Beaches a few times which is far superior in this area. If there aren't other teens participating, the activities coordinator engages you and makes you feel very comfortable. The teen coordinators really appeared disinterested. Maybe we just had a week where not many teens wanted to partake. A couple teen boys would be playing Xbox, but thats it. My daughter ended up hanging out with my husband and I most of the time. Which was fine. Other than that, we liked the resort. Very clean, good food, great shows. Its very large; be prepared to walk a lot!

Carretera Chetumal-Puerto Juarez Kantenah QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Xetna, Grand Palladium Colonial Resort & Spa All Inclusive is within a 10-minute drive of Xpu-ha Beach and Cenote Cristalino. This 414-room, 4-star resort welcomes business and leisure travelers with 6 outdoor pools, a private beach, and a full-service spa. Also close to this Kantenah resort are Yal-ku Lagoon and Taj Mahal Cenote.


Dining

Start your day off right with a free buffet breakfast. Relish the Mexican cuisine at La Adelita, one of 13 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Grand Palladium Colonial Resort & Spa All Inclusive's 414 air-conditioned rooms provide free minibar items, furnished balconies, and iPod docks. Guests can expect free WiFi and 32-inch plasma TVs with cable channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Private yards, coffee makers, and free bottled water are also available.


Property features

Grand Palladium Colonial Resort & Spa All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a fitness center, and a spa tub.

Room options

Junior Suite

Full 2 | King 1 | Sleeps 4

Suite, Terrace, Garden View (Mayan)

King 1 | Sleeps 2

Deluxe Single Room

Full 2 | King 1 | Sleeps 1

Guest reviews for Grand Palladium Colonial Resort & Spa All Inclusive

Everyone (5) Couples (101) Business (1) Family (89) Friends (18) Other (3)
4

staff works hard to keep hotel very clean

Everyone

would not use orbitz again, we had some issues with the airline seats (could not upgrade and orbitz never explained this) and had issues for 2 1/2 days with the return shuttle. Hotel food, grounds and staff were great and I would return.

By , from nyc on Jun 8, 2017

Review comment responded on Jun 11, 2017

Dear John, Thank you for taking the time to write this comment about your holidays at Grand Palladium Colonial. We are very pleased to know that you had a good time in our Hotel despite the situation with Orbitz; thank you for kindly remarking the hard working people we have, your words will be shared with the entire team to motivate them. Your observation regarding the drinks has been transmitted to the according department for review and action; thank you for this feedback that will help us to improve the service at our bars. It’s so great to know that you will return, look forward to the pleasure of welcoming you back, do let us know once you have booked your vacation! Best regards, Rosa Rivero Hospitality Manager

4

keeping coming back.

Couples

We have been coming back to this hotel now for the last 7 times. Each time was very enjoyable. We particularly like staying at the Colonial has it is the center of the complex with all the amenities that we enjoy. However, this time we were told after waiting a long time at check in that we would be staying at the White Sand on the far in of the complex away from the main attractions. We were not happy, but dealt with it. My only comment through all this, is that the clerks need to be honest with the guest as to why the changes.

By on May 29, 2017

Review comment responded on Jun 1, 2017

Dear Guest, Thank you so much for taking the time to share your comment about your recent stay and for the trust in Palladium to make your holidays special every year. We understand your concern about the miss information when checking in, and we offer you a sincere apology for this change of Hotel that affected your vacation. Our Front desk has been advise to explain this kind of situations with more detail, and we will make sure to give you the excellent service you deserve on your next visit. Again, thank you for your loyalty, we look forward to receive you on your 8th visit! Kind regards, Rosa Rivero Hospitality Manager

5
Everyone

Paradise, beautiful resort. Staff is friendly and very accomodating. Rooms are clean. Entertainment during the day and evening. Food is delicious.

By on May 7, 2017

Review comment responded on May 9, 2017

Dear guest, Thank you so much for sharing your lovely experience at the Grand Palladium Colonial Resort & Spa. All this great team feels grateful and motivated to read your words. It is comforting to know that everything you experienced during your stay with us could be within reach of what you would have expected, from the beauty of our resort, to the delicious food selection, and activities from our fabulous entertainment team all day long, but specially we want to thank you for recognizing the attentions received from all the friendly staff of Palladium. Again, we appreciate your kind words and look very forward to welcoming you back again in the near future. Best regards,

5

awesome property with something for everyone!

Everyone

Great staff who took care of anything we requested. Jacinto at the Rinconcito pool is the best bartender. .

By on Jan 17, 2017

Review comment responded on Feb 16, 2017

Dear guest, Thank you so very much for your amazing feedback, we appreciate the time you took to reach us, all your sugegstions about drinks variety and what you mention about the food being cold, will be used to inform the management, as we always look for opportunities to address some areas that need our attention. We thank you again for your fantastic 5 star review, and hope that you visit us very soon. Best regards,

5

great family vacation

Everyone

I wish we had more days to stay... it was a wonderful experience my kids had a blast at water park. Food was delicious. The only thing is they should update the towels in the rooms they look yellow and hard and not white and soft.

By , from Georgia on Oct 2, 2016

Review comment responded on Oct 4, 2016

Dear patu, We have read your review and we are very happy to know that you had another great time while you were on vacation with us at Grand Palladium Colonial Resort & Spa. We really appreciate the time you have taken to write to us and share your comments, as this will help us to improve our product and services. Rest assured that we will check with the laundry department the issue reported as this service does not belong to our standards. Please, accept our most sincere apologies for any inconvenience. Finally, we look forward to welcome you and your family again. Best regards,

5

great service!

Everyone

This place goes up and beyond expectations. We were kindly greeted as we got out of our shuttle. Check in was smooth. We sat down with a host and he asked what the occasion was and we told him it's out 10yr anniversar. We got our bags to our room and went off to dinner. When we got back to our room we found a personalized letter with a fruit basket. The people of palladium do a fantasticjob of getting the party started. Can't waittoget back!

By , from S on Jul 23, 2016

Review comment responded on Jan 1, 1970

Dear Craig, thank you very much for trusting the Grand Palladium Colonial Resort & Spa as your destination in the Mexican Caribbean. We are thrilled to read we went an extra mile in order to provide you an unforgettable vacation. Let me also congratulate you and your couple for your 10th anniversary. Looking forward to welcome you again very soon!

4

third time

Couples

This was our third time to this hotel within a year. The service was great, the complex is kept very clean and tidy. The beach bar is excellent for remembering your orders each day. The only thing was the new Spanish restaurant, wasn't very good for us. It lacked variety and quantity of food. I think the Chinese restaurant was better. Too bad the Brazilian restaurant was under construction. Hopefully it will be open for Christmas. I also believe that this hotel lacks in Mexican heritage for meals. They tend to serve American type food. The beach was kept very clean even thou they had a couple of days of seaweed wash up on shore, they did a wonderful cleaning it up.

By on Dec 21, 2015

5

amazing experience

Couples

Not much around close by to get to but this place was amazing!

By on Oct 8, 2015

3

fairly good family trip

Families

The hotel, grounds and setting, are beautiful, but the buffet dining rooms are HUGE and noisy. The restaurants that could be reserved were nice and quiet and the food was good. Overall, though, the resort food was crowded with to many noisy, drinking young adults. The amenities like snorkeling etc were all booked up.

By on Oct 2, 2015

3

just ok experience

Families

I have a nice room on 2nd floor of Colonial Resort, but my brother room on ground floor smells so bad, like mold/ damp. My brother asks for a room change but they couldn't accommodate. The service is ok @ buffet restaurants, room service but very bad at front desk. No smile nor emotion. All a la carte restaurant food are just ok and i rarely seen any smiling face except the mexican restaurant Adelita, very nice manager and waiters who are so nice and sweet. That's the best experience we have in 7 days stay in Grand Palladium Colonial Resort.

By on Jul 31, 2015