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Barcelo Maya Beach - All Inclusive

4.0 out of 5.0

Recent guest reviews

Overall excellent resort so much to do excellent shows food the best

My best vacation ever plenty activity to do jet ski snorkeling an many more larger pool with bars buffet all around the property shopping plaza casino theater to enjoy a beautiful show every night

This is actually one of 5 hotels in the Barceló Maya Grand Resort. You have access to 4 of the 5 hotels and all their amenities (the only one you won't have access to is the Palace). That being said each hotel has their own indoor buffet restaurant, a buffet in an open air palapa near the pool and one a la carte restaurant. The buffets are all you can eat and each night there is a different them (Mexican, American, Italian, French, Seafood, etc). The a la carte restaurant at the Maya Beach is called Mexico Lindo and it is a Mexican restaurant. The other hotels a la carte restaurants cover Spanish, Japanese and Mediterranean. The food is very good even at the buffets. The service is incredible. The beach is gorgeous white sand, very clear water. The pools are very nice. The complex boasts a full service spa, a gym, two theaters where they do nightly shows, a disco, a mall with bowling alley, shops, a casino and haunted house, a dolphinarium (you can swim with dolphin for a extra charge) and a water sports center that includes free snorkeling, kayaking, catamarans and water tricycles. Needless to say if you don't want to leave the resort you don't have to. The resort is located near the town of Puerto Aventuras and a great jumping off point to visit Xel-ha water park or Xicaret (both within 30 in drive), Tulum Mayan ruins (also less than 30 minute drive) and several Cenotes within walking distance of the resort. Best vacation I've ever had in my life. Will definitely go back!

Clean rooms close to the pool and the beach. Good food at the restaurants but make reservations early as possible

Lovely hotel a lot of activities..staff are nice n helpful. Enjoyed my stayed my kid loved the pools n barcy club. I went premium I love it

The rooms are not ready for check in time. Front desk is not very efficient, but staff in restaurants and buffet is excellent

My husband and I stayed at barcelo about 6 years ago with a group of friends booked through a travel agent. We enjoyed our time then but it was definitely in need of a little tlc. And honestly, the only thing that drew me back while looking on orbitz was my memories of the beach. It was and remains perfect. This stay I selected the premiere package. It was perfect! Ocean View room, champagne, updated rooms, room service, and comfy beds. This place is completely different from our first stay and we were so surprised.

They have many activities and the buffet is good it's very big hotel

Campus is really nice. There are many different amenities on site: shops, bowling alley, water park, games, outdoor areas and spa/fitness. These all exceeded our expectations. Everything was very clean and well maintained. The indoor staff was very helpful. The drawbacks are: impossible to get good service outside, specifically the pool bartenders seemed irritated if tips were not large enough. Making dinner reservations is awful and took 30 mins for 4 reservations and each had very little availability. The towel process was unnecessarily painful as well.

We had a wonderful week. A lot of choices of food, pools and beach.

Food was typical cold, supposed to be hot resort food. Couldn't find a taco anywhere on the resort. A few staff really nice. The majority shouldn't be in the hospitality business. We upgraded to premium and I still don't know what was premium? Rooms were stanky and everyday they forgot to do something. Barcelo Maya is a good resort to stay away from.

We get here and were no informed of the hours of the pool, bar, and snack bar by the pool. Here are the polices : 1. Snack bar closes at 630pm --- however they actually close at 615pm – unless you insist they will not allow you to get food. 2. The Pool closes at 8pm --- which makes no sense—should stay open late hurt r –at least 10pm. 3. The Pool bar closes at 7pm ---which makes no sense—should stay open at least as late as the pool is open. 4. The rooms-- The room flooring is made of tile that if it gets wet turns into a VERY dangerous situation. I suggest you put down towels down right after the family takes showers. My son slipped and himself on the rock hard tile. 4a. Getting to the other resorts that are attached is difficult. They have a bus that is supposed to run overy 15 minutes, but our experience was that if you saw it every 30 min you were lucky. 5. The internet ---it is terrible and works about 50% of the time. Further, if the maid takes your passcode card while cleaning the room; you have no recourse except to go an buy another one according to their rules. I had to escalate to the 2 nd level mgr to get a new one free of charge. Their rules are as follows—this is a rip-off 6. 1. Our Obligation 7. 1.1 We will try to make the Service available 24 hours a day; however we will not be liable if for any reason the Service is not available at any time. If you require any assistance, you should contact Reception or Guest Service Desk.

One little thing - you have to pay for internet. I'd rather pay in my package price. Little charges like I find very annoying.

Nice resort! Good food at the buffet and excellens

We liked the hotel but found it to be very noisy and housekeeping did not replace towels/wash clothes. The food was good, drinks were plenty. There is a fun mall and shopping area and the hotel staff was very friendly. Would recommend if you enjoy all inclusive option and/or are ok with noise.

Hotel destination is great. The property is located in great spot and the beach is beautiful. Landscape is well maintained. The food choices are pretty bad and staff is very unpleasant.would not go back

Paid for premium got a room in front of construction site, took them two days to change it. Food looks good but tastes terrible especially the quality of the meats. Food is the same every day at the buffet and there is restrictions for dining in the other restaurants, some you have to pay extra. Expect to wait too long for a drink or a refill because of limited bars and staf

Excellent hotel. Our second time. Will go again next year.

The hotel was great also the staff. The check-in procedure was cumbersome and took too much time especially after a long and tiring trip. We had to change out rooms in order to get the accommodations we reserved in July. This could not be done until the second night.

our vacation was excellent the location for this hotel its beautiful, clean and quiet, food was very good i loved that they have natural fresh juices of different fruits and the staff its always very kind and friendly ...you feel vey save and loved in Riviera Maya Mexico Love it ....

Carr Chetumal Puerto Juarez Km 266.3 Xpu-Ha QROO

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free parking
  • Onsite dining
  • Spa

Barcelo Maya Beach - All Inclusive places you within a short walk of Cenote Cristalino and within a mile (2 km) of Bel Air Animal Park. This 630-room, 4-star resort has 2 outdoor pools along with a full-service spa and a casino. It's on the beach and also close to Xpu-ha Beach and Chikinha Cenote.


Dining

Free hot/cold buffet breakfast is included with your stay. Relish the international cuisine at Beach Buffet, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All 630 air-conditioned rooms provide free minibar items, furnished balconies or patios, and sofa beds. 32-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Barcelo Maya Beach - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. There's free parking, and an airport shuttle (available 24 hours) for USD 123 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive resort include a water park, a nightclub, and a children's pool.

Guest reviews for Barcelo Maya Beach - All Inclusive

Everyone (18) Couples (474) Business (3) Family (472) Friends (117) Other (13)
5

nice hotel has everything you need to have fun

Everyone

Overall excellent resort so much to do excellent shows food the best

By , from new jersey on Aug 31, 2017

Review comment responded on Sep 2, 2017

Dear Richard, thanks for share your comments.

5
Everyone

My best vacation ever plenty activity to do jet ski snorkeling an many more larger pool with bars buffet all around the property shopping plaza casino theater to enjoy a beautiful show every night

By , from miami fl on Aug 10, 2017

Review comment responded on Aug 22, 2017

Dear frank Thanks a lot for your comments. We are very happy that you have enjoyed our facilities and we hope to serve you agian. Kind regards,

5

gorgeous location, incredibly maintained!

Everyone

This is actually one of 5 hotels in the Barceló Maya Grand Resort. You have access to 4 of the 5 hotels and all their amenities (the only one you won't have access to is the Palace). That being said each hotel has their own indoor buffet restaurant, a buffet in an open air palapa near the pool and one a la carte restaurant. The buffets are all you can eat and each night there is a different them (Mexican, American, Italian, French, Seafood, etc). The a la carte restaurant at the Maya Beach is called Mexico Lindo and it is a Mexican restaurant. The other hotels a la carte restaurants cover Spanish, Japanese and Mediterranean. The food is very good even at the buffets. The service is incredible. The beach is gorgeous white sand, very clear water. The pools are very nice. The complex boasts a full service spa, a gym, two theaters where they do nightly shows, a disco, a mall with bowling alley, shops, a casino and haunted house, a dolphinarium (you can swim with dolphin for a extra charge) and a water sports center that includes free snorkeling, kayaking, catamarans and water tricycles. Needless to say if you don't want to leave the resort you don't have to. The resort is located near the town of Puerto Aventuras and a great jumping off point to visit Xel-ha water park or Xicaret (both within 30 in drive), Tulum Mayan ruins (also less than 30 minute drive) and several Cenotes within walking distance of the resort. Best vacation I've ever had in my life. Will definitely go back!

By , from Indianapolis on Aug 7, 2017

Review comment responded on Aug 22, 2017

Dear Eric, Thanks a lot for your comments. We are very happy that you have enjoyed our facilities and we hope to serve you agian. Kind regards,

5
Everyone

Clean rooms close to the pool and the beach. Good food at the restaurants but make reservations early as possible

By on Jul 23, 2017

Review comment responded on Jul 27, 2017

Thank you for your visit and we hope that Barceló will remain an option for your next holidays. Warmest Regards

5

vacation 2017

Everyone

Lovely hotel a lot of activities..staff are nice n helpful. Enjoyed my stayed my kid loved the pools n barcy club. I went premium I love it

By , from LA on May 28, 2017

Review comment responded on May 30, 2017

Dear Nancy, Thank you very much for your feedback, it is very important for us to know you had a lovely stay. Warmest Regards La Gerencia

4
Everyone

The rooms are not ready for check in time. Front desk is not very efficient, but staff in restaurants and buffet is excellent

By , from Pennsylvania on May 20, 2017

Review comment responded on May 24, 2017

Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Maya Beach.

4

second stay

Everyone

My husband and I stayed at barcelo about 6 years ago with a group of friends booked through a travel agent. We enjoyed our time then but it was definitely in need of a little tlc. And honestly, the only thing that drew me back while looking on orbitz was my memories of the beach. It was and remains perfect. This stay I selected the premiere package. It was perfect! Ocean View room, champagne, updated rooms, room service, and comfy beds. This place is completely different from our first stay and we were so surprised.

By , from Okc on May 15, 2017

Review comment responded on May 24, 2017

Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Maya Beach.

3

the room are very noisy and they are old

Everyone

They have many activities and the buffet is good it's very big hotel

By , from shanghai on May 9, 2017

Review comment responded on May 24, 2017

Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Maya Beach.

4

really nice amenities

Everyone

Campus is really nice. There are many different amenities on site: shops, bowling alley, water park, games, outdoor areas and spa/fitness. These all exceeded our expectations. Everything was very clean and well maintained. The indoor staff was very helpful. The drawbacks are: impossible to get good service outside, specifically the pool bartenders seemed irritated if tips were not large enough. Making dinner reservations is awful and took 30 mins for 4 reservations and each had very little availability. The towel process was unnecessarily painful as well.

By on Apr 9, 2017

Review comment responded on Apr 16, 2017

Thank you for the great feedback of your recent holiday experience at our Barceló Maya Beach; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Please be assured your comments regarding the service you received has been discussed with our Food & Beverage manager so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

5

ocean front premium room

Everyone

We had a wonderful week. A lot of choices of food, pools and beach.

By on Apr 6, 2017

Review comment responded on Apr 8, 2017

Thank you very much for your kind comments, it will be a great pleasure to have you back on your next holidays Best regards