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Barcelo Maya Beach - All Inclusive

4.0 out of 5.0

Recent guest reviews

We liked the hotel but found it to be very noisy and housekeeping did not replace towels/wash clothes. The food was good, drinks were plenty. There is a fun mall and shopping area and the hotel staff was very friendly. Would recommend if you enjoy all inclusive option and/or are ok with noise.

Hotel destination is great. The property is located in great spot and the beach is beautiful. Landscape is well maintained. The food choices are pretty bad and staff is very unpleasant.would not go back

Paid for premium got a room in front of construction site, took them two days to change it. Food looks good but tastes terrible especially the quality of the meats. Food is the same every day at the buffet and there is restrictions for dining in the other restaurants, some you have to pay extra. Expect to wait too long for a drink or a refill because of limited bars and staf

Excellent hotel. Our second time. Will go again next year.

The hotel was great also the staff. The check-in procedure was cumbersome and took too much time especially after a long and tiring trip. We had to change out rooms in order to get the accommodations we reserved in July. This could not be done until the second night.

our vacation was excellent the location for this hotel its beautiful, clean and quiet, food was very good i loved that they have natural fresh juices of different fruits and the staff its always very kind and friendly ...you feel vey save and loved in Riviera Maya Mexico Love it ....

We have stayed at here 5 times. We love it. The food is fantastic. The grounds are clean and well maintained with plenty of beautiful plantings. The beach is beautiful When we have had enough sun we take in the shaded pools. We will be back again this year. Can not wait!!

Can't ask for more everything was amazing my best vacation trip so far for sure I'll be back next year

Stuff is not welcoming and rude. Barely saw smile on a face. Wifi horrible and if you not staying in premium gotta pay for Internet and still bad signal. Impossible to get in to restaurants, too many ppl limited seating. Unless u make reservations upon arrival for all stay, but there is a catch if u late for yr reservation than won't be seated. And no show extra charge. Feels like I heard words extra charge all our stay there. Overall enjoyed our trip, but will not be returning to Barcelo!!! P.s. Beach full of seaweed and no one ever tried to clean it... stayed there for a week.

My stay at the the Barcelo Maya Beach was just wonderful. The grounds were very well kept and food was good. The service was pleasant at the restaurants but could have been better at the bars especially when tipping extra. The hotel caters to mostly families traveling with kids and couples who are looking to just relax. Not a crazy party resort which was a good thing. The specialty restaurants were really good. I do recommend booking or upgrading once there a premium swim up room. The regular room we originally booked was great but boy the swim up is def worth it.

It was a great trip, i loved it and want to come again. Only complaint was the storm but that wasn't Barcelo fault. Another thing would be Wi-Fi, there was free wifi from 10am-12pm and that's it which was a bummer but forces you to stay away from your phone if you decide not to purchase wifi. Bowling and arcade was a ripoff but other than those it was a great resort I loved it so much!

we have stayed here for years. Love it. We have recommend this place to many people and they love it as well. The staff is great the pool bar needs a little updating but the staff makes up for it.

Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This was our honeymoon trip and our first time at this hotel and my wife and I give it 5 stars because the staff, the food and amenities were first rate and the whole resort was very clean. I will and have recommended this resort to friends. We WILL be back!

Found a cockroach in the room the first night....the place was dirty...will not stay again

We traveled with our 4 kids ages 11- 16. Lots for everyone to do, waterslides, pools, games, shows. The food was great. Staff was very helpful and friendly. Can't wait to return to the Barcelo.

Great resort, very large with alot of walking. Nice rooms, very well kept grounds and beach is very nice. Great place for familys with the water park and nice beach. Staff is outstanding!! Very friendly and helpful.

Had a great time at the all inclusive Barcelo Maya Beach. I would stay there again. We upgraded to the oceanfront suite with superior service and room service. It was well worth the upgrade and we took full advantage of the hot tub on our balcony.

For the most part the hotel was great. A couple of things could be improved. There was inconsistency with the coffee and beverages being refiled in our room. Sometimes the mini fridge and coffee was replenished and sometimes it was not. The beds were not all that comfortable.

The hotel is nice, but I would not recommend it to anyone unless they stayed at the Palace, as the food is much better, the rooms are a lot nicer, and the booze selection is better. Here are my complaints in no particular order; the beds are hard and very uncomfortable, the hostess at the Capri restaurant was one of the rudest people I have ever met, you have to pay for wifi and it barely works depending on where you are in the resort, the main pool bars are understaffed, and it was very difficult to rent the free snorkel equipment.

Carr Chetumal Puerto Juarez Km 266.3 Xpu-Ha QROO

Barcelo Maya Beach - All Inclusive places you within a short walk of Cenote Cristalino and within a mile (2 km) of Bel Air Animal Park. This 630-room, 4-star hotel has 2 outdoor pools along with a full-service spa and a casino. It's on the beach and also close to Xpu-ha Beach and Chan Yu Yum.


Dining

Relish the international cuisine at Beach Buffet, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All 630 air-conditioned rooms provide free minibar items, furnished balconies or patios, and sofa beds. Guests can expect to find 32-inch LCD TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Barcelo Maya Beach - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request). Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive hotel include a nightclub, a children's pool, and a health club.

Room options

Junior Suite Ocean Front Premium Level

King 1 | Full 2 | Sleeps 5

Suite Ocean Front Premium Level

Twin 1 | Sleeps 4

Guest reviews for Barcelo Maya Beach - All Inclusive

Everyone (4) Couples (474) Business (3) Family (472) Friends (117) Other (13)
4

first time all inclusive traveler

Everyone

We liked the hotel but found it to be very noisy and housekeeping did not replace towels/wash clothes. The food was good, drinks were plenty. There is a fun mall and shopping area and the hotel staff was very friendly. Would recommend if you enjoy all inclusive option and/or are ok with noise.

By , from Utah on Feb 14, 2017

Review comment responded on Feb 17, 2017

Dear Ms Lisa We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Beach was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Sincerely

2

nice location but food and staff different story

Everyone

Hotel destination is great. The property is located in great spot and the beach is beautiful. Landscape is well maintained. The food choices are pretty bad and staff is very unpleasant.would not go back

By on Dec 12, 2016

Review comment responded on Jan 9, 2017

Thank you very much for your comments, we look forward to your next visit

2

don't expect too much

Everyone

Paid for premium got a room in front of construction site, took them two days to change it. Food looks good but tastes terrible especially the quality of the meats. Food is the same every day at the buffet and there is restrictions for dining in the other restaurants, some you have to pay extra. Expect to wait too long for a drink or a refill because of limited bars and staf

By on Nov 30, 2016

5
Everyone

Excellent hotel. Our second time. Will go again next year.

By on Nov 25, 2016

Review comment responded on Feb 20, 2017

Great to know that you had a good time. It will be a great pleasure to have you back!

4

bueche/boro/miyasaki family trip

Families

The hotel was great also the staff. The check-in procedure was cumbersome and took too much time especially after a long and tiring trip. We had to change out rooms in order to get the accommodations we reserved in July. This could not be done until the second night.

By on Nov 21, 2015

5

awesome family trip

Families

our vacation was excellent the location for this hotel its beautiful, clean and quiet, food was very good i loved that they have natural fresh juices of different fruits and the staff its always very kind and friendly ...you feel vey save and loved in Riviera Maya Mexico Love it ....

By on Oct 13, 2015

5

great resort

Families

We have stayed at here 5 times. We love it. The food is fantastic. The grounds are clean and well maintained with plenty of beautiful plantings. The beach is beautiful When we have had enough sun we take in the shaded pools. We will be back again this year. Can not wait!!

By on Sep 14, 2015

5

awesome family trip

Families

Can't ask for more everything was amazing my best vacation trip so far for sure I'll be back next year

By on Jul 26, 2015

3

they don't want youn there...

Families

Stuff is not welcoming and rude. Barely saw smile on a face. Wifi horrible and if you not staying in premium gotta pay for Internet and still bad signal. Impossible to get in to restaurants, too many ppl limited seating. Unless u make reservations upon arrival for all stay, but there is a catch if u late for yr reservation than won't be seated. And no show extra charge. Feels like I heard words extra charge all our stay there. Overall enjoyed our trip, but will not be returning to Barcelo!!! P.s. Beach full of seaweed and no one ever tried to clean it... stayed there for a week.

By on Jul 23, 2015

4

perfect vacation

Couples

My stay at the the Barcelo Maya Beach was just wonderful. The grounds were very well kept and food was good. The service was pleasant at the restaurants but could have been better at the bars especially when tipping extra. The hotel caters to mostly families traveling with kids and couples who are looking to just relax. Not a crazy party resort which was a good thing. The specialty restaurants were really good. I do recommend booking or upgrading once there a premium swim up room. The regular room we originally booked was great but boy the swim up is def worth it.

By on Jul 10, 2015