Javier was great and awesome. Very helpful. Thank you
Javier was our VIP concierge and he was really helpful. Made our stay very enjoyable and stress free. Will return
Had an excellent stay at Dream Onxy. The restaurant and staff where amazing. Will definitely book again in the near future
The property was beautiful and very clean
The property was beautiful and the staff was amazing all around. Jenny at the main pool bar is awesome. She took great care of me and made every drink to perfection. The property itself is extremely taken care of, even cleaning your room twice a day. The lazy river is super fun, definitely not just for the kids. Overall great stay.
The entire resort and the customer service was great. However, the food was not good and we barely enjoyed a meal here. If they improved the food it would be an excellent resort and I’d come over and over again. But because we had such a bad experience with the food, I wouldn’t go again.
We had a good trip.
Unfortunately, my family and I had a dissatisfying stay at onyx. From our first night, Sunday Sep 18, we were not treated accordingly to hotel expectations. The food has been subair, we had been lied to in regard to available services, amenities. Our requests for minibar items, air conditioner maintenance, and room house keeping have bean ignored. Our despicable room service orders were sitting outside of our room after consumption for 2 and a half days. We nave not received housekeeping until the last two days of our stay. When were ordered room service, we did not receive what we ordered. We order buffalo chicken and received 3 pieces of fried chicken with 8 pieces of French fries, we actually counted. When we ordered BBQ ribs, the room service reps card us almost 2 hours after our order was placed to tell us it was unavailable. When we ordered milk for our daughter, it took a couple of hours to receive it. We asked the front desk if the pools were opened and said yes, when we went to the pools, the workers there said they were closed due to the hurricane damage and when we questioned the front desk again they said, “yes, the pools are opened for cleaning”. In what sensible way does that make any sense, shouldn’t it be closed for cleaning? We were hung up on by the front desk several times when we called to inquire about the food and minibar items that were suppose to arrive at our room. When we spoke to the front desk agents and the concierge, we received no help.
Resort is beautiful… service staff was good …. Front desk staff rude & unhelpful
We had a loud AC unit in 1st Room booked so horrible 1st night. They changed the room for us. The food selection at Buffet was subpar. You are better off making reservations at specialty restaurants. Their shuttle service is great. Staff is very helpful and welcoming. We had several excursions so was not able to use facility as much
Great
The resort was clean and well kept. Service is pretty slow throughout resort. Was not well advertised as a family resort, would not recommend going there if you aren’t bringing kids or want a quite or romantic getaway. It is nice that you have access the the adults only breathless resort next door. The food was subpar at all the restaurants and buffet. Overall was a decent place but would stay somewhere else if I went back to Punta Cana.
Nice clean resort with very friendly staff. Only complaint was food quality not as nice as some other all inclusive resorts we have stayed at in Cancun. Waterpark was a huge hit with kids. Beach, pool, spa etc. all very nice.
We had an amazing time at Dreams Onyx! We visited many other resorts in Punta Cana and this resort was the best!! Property was clean and well taken care of, gardens were gorgeous. Pools and beach were clean. Restaurants take no reservation which you may think would be a good thing, but it was the opposite. One to two hours wait time and a complete mess. I will they took reservation because to wait for 2 hours especially with 2 kids was frustrating, and I have see many people giving up on waiting and just leaving. Please improve that!! Other than that it is a beautiful, friendly, gorgeous place to relax!
Located in Uvero Alto, Dreams Onyx Resort & Spa All Inclusive is 2.5 mi (4 km) from Sirenis Aquagames Water Park. This 806-room, 4-star resort has 6 outdoor pools along with a full-service spa and a free water park.
Enjoy dining at Carnival Buffet, one of 8 onsite restaurants. You can sip a beverage at the coffee shop/cafe.
Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free minibar items, balconies or patios, and iPod docks.
Dreams Onyx Resort & Spa All Inclusive features a full-service spa, 6 outdoor pools, and a free water park. Free valet parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a nightclub, a lazy river, and a children's pool.
Javier was great and awesome. Very helpful. Thank you
Javier was our VIP concierge and he was really helpful. Made our stay very enjoyable and stress free. Will return
Dear guest, Thank you for taking the time to share your comments. We are glad to know that Javier made your stay memorable. Regards,
Had an excellent stay at Dream Onxy. The restaurant and staff where amazing. Will definitely book again in the near future
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,
The property was beautiful and very clean
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,
The property was beautiful and the staff was amazing all around. Jenny at the main pool bar is awesome. She took great care of me and made every drink to perfection. The property itself is extremely taken care of, even cleaning your room twice a day. The lazy river is super fun, definitely not just for the kids. Overall great stay.
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,
The entire resort and the customer service was great. However, the food was not good and we barely enjoyed a meal here. If they improved the food it would be an excellent resort and I’d come over and over again. But because we had such a bad experience with the food, I wouldn’t go again.
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Regards,
Dear guest, Thank you for taking the time to share your rate. Regards,
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,