Where do I start. Check in was okay they moved us to our preferred room first day although we had a regular garden. Our following day reservation was preferred. The food is awful. Absolutely 100% AWFUL! I’d rather have fast food the whole stay than eat what they provided. We literally ate to SURVIVE!! Everything was horrible. Pasta watered down, meat was rubbery so was the burger meat! Fries, cheese slices, rice, hash browns, bacon, breakfast sausage. Is what we tried to live off- Which they recycled certain breakfast meats for meals later. We had a “Dominican style fried rice” it had sliced breakfast sausage. We ordered room service bacon Mac and cheese.... it was melted slices of yellow cheese and slices of breakfast bacon. It was NOT even diced or cut- nothing! All the restaurants were awful only one that prob stood the chance was the Bluewater grill. Alcohol or lack there of. Barely trace of alcohol in your drink unless you tipped on the side. Customer service was so poor that half the time when I asked for something (always politely and in Spanish) it felt like I was inconveniencing them! I would rather walk to the kitchen myself to grab my own drink! Especially since it took longer than the food!! Room was fine but dirty. Faucets looked like they had toothpaste crust, shower is moldy all around and still had hair on glass from prior persons. We wanted to run home! For the money you spend... PLEASE STAY ELSEWHERE!! PLEASEEEEE!!
This hotel is amazing and everyone is super friendly
The staff outside the hotel front staff great, restaurants and entertainment where great, the room and management was horrible.
Excellent! I will come back again! Great food, great hotel
The staff is great and amenities. very clean great for the family my kids love it
Food program is terrible. Liquor choices were below par as well.
Hotel is incredible staff is friendly and food was perfect. I look forward to returning
When I go on a PAID vacation, no freebies, deals, etc. and get harassed for a time share purchase it's kind of a downer. Now Onyx at Punta Cana is a time share pushing racket. Even when you tell them 'no' they persist. Once it's clear that you won't give in, the quality of service goes south quickly.
Nice hotel, close to the beach and several pools. Good food and good bartenders. The only complaint is the safe in our room was locked when we arrived. It was opened but we continued to have lockout problems. The staff is very honest, safe problem not the staff.
Great staff, plenty of good food and drink. The beach is clean with a sweeper always grooming the sand.
This place is beautiful!! The service and food was great
Now Onyx offers exclusive treatment, even to those who have reservations will be excluded until they get escorted in by security. We decided to reserve a room after being informed we would have to pay to attend our friends' wedding and leave after the reception. Our friend was not informed of this either, until a few weeks before their wedding and after we booked our beautiful tranquil B&B nearby. We walked with our backpacks along the beach and were not politely stopped while attempting to enter via the beach to check in. Despite informing security that we had a reservation, we were treated as if we were intruders, and made to wait with our bags on the beach until the supervisor came. Neither the staff nor the supervisor cared to look at our reservation, nor did they apologize for the treatment or the delay (we lost the time to prep for the wedding and ended up rushing to get ready on time for the ceremony) only being told that it was their policy we couldn't enter from the beach. Be warned if you intend to go to a wedding there without staying there. Perhaps an unique situation but worth noting. The resort is a resort like any if that is what you are looking for. Too much food, too much noise, too many people many pools. It is an expansive resort. There's much more to see beyond the resort life in DR. Not a good value for a one night stay, but if you have kids and don't ever want to leave the resort then this is the place for you! PS- the bar staff was great!
Would we stay here again? We typically avoid going to the same resort twice just because we want more experiences but, we would stay here again. The Now Onyx is a perfect family, couples, or singles hotel. The food was great and yes, predictable but I knew where to find the foods I wanted any time of day. Resort size – Smaller than the norm which is great for those with mobility issues. Everything is w/c accessible. Also, you can call for golf cart transport if needed. Breathless resort (adults only) is linked to Now Onyx so you get access there as well. Rooms – We opted to upgrade to the preferred club (PC) swim out rooms ahead of time via the eConcierge. I highly recommend doing this although they are not true swim out but direct pool access. We arrived to be whisked off to the PC desk with specialized attention. We were given amazing rooms next to the main pool within walking distance to beach, lobby, and restaurants. Double/full size beds were too comfortable. Easy to sleep in and take naps! Had tons of pillows (8) on my bed which made it even better. This was our first trip (out of more than 30) to Caribbean where our room was TOO cold. We requested extra blankets but kept it set at 20 C.
i totally recommend staying at this resort especially for families. The staff were AMAZING. I would like to give a special shoutout to Julia Aka Julia Roberts by the pool bar. Very friendly server and very attentive. The hotel is very new therefore everything about he resort is good so far. The only complaint I have is not a lot of selections of different foods in the buffet. The food in the buffet can feel very repetitive other than that, I really enjoyed my stay at the resort.
Now Onyx Punta Cana All Inclusive places you 5.9 mi (9.4 km) from Macao Beach. This 822-room, 4-star property has 6 outdoor pools along with a full-service spa and 7 restaurants.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at Carnival Buffet, one of 7 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
The 822 air-conditioned accommodations feature balconies or patios and afford space to spread out with sitting areas. Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, minibars, and coffee makers are other standard amenities.
Guests of Now Onyx Punta Cana All Inclusive have access to a full-service spa, 6 outdoor pools, and a nightclub. Free valet parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach property include a lazy river, a children's pool, and a health club.
Dear guest, Thank you for your rate!
Dear guest, Thank you for your feedback! Best regards,
Where do I start. Check in was okay they moved us to our preferred room first day although we had a regular garden. Our following day reservation was preferred. The food is awful. Absolutely 100% AWFUL! I’d rather have fast food the whole stay than eat what they provided. We literally ate to SURVIVE!! Everything was horrible. Pasta watered down, meat was rubbery so was the burger meat! Fries, cheese slices, rice, hash browns, bacon, breakfast sausage. Is what we tried to live off- Which they recycled certain breakfast meats for meals later. We had a “Dominican style fried rice” it had sliced breakfast sausage. We ordered room service bacon Mac and cheese.... it was melted slices of yellow cheese and slices of breakfast bacon. It was NOT even diced or cut- nothing! All the restaurants were awful only one that prob stood the chance was the Bluewater grill. Alcohol or lack there of. Barely trace of alcohol in your drink unless you tipped on the side. Customer service was so poor that half the time when I asked for something (always politely and in Spanish) it felt like I was inconveniencing them! I would rather walk to the kitchen myself to grab my own drink! Especially since it took longer than the food!! Room was fine but dirty. Faucets looked like they had toothpaste crust, shower is moldy all around and still had hair on glass from prior persons. We wanted to run home! For the money you spend... PLEASE STAY ELSEWHERE!! PLEASEEEEE!!
Thank you for taking your valuable time to share your overall impression of your recent stay with us. We strive to deliver an unforgettable vacation to all of our guests and we deeply regret to know your stay has been affected. This is not the kind of experience we want our guests to deliver with from our property; we will review in detail your experience with the involved departments for follow up and prevent a similar experience to future guests. We can assure that your experience does not reflect our standards in any way. We look forward to welcome you again and do all in our hands to change your perception of our service. We remain at your disposal. Sincerely, Omar Saavedra Hotel Manager Now Onyx Punta Cana Resort & Spa
Thank you for visiting our resort and for your review. Thank you for staying with us and for taking the time to recognize our Team and the quality service they delivered to you. Making the experience the most enjoyable one our guests have had in their lives is what we are striving for, and you can`t imagine how much we enjoy every single word in your comment. Once again, thanks for letting us know about your experience and we very much look forward to your return! Best regards, Now Onyx Punta Cana Resort & Spa
This hotel is amazing and everyone is super friendly
Dear guest, Thank you for giving us the opportunity to host you. We want you to know that your review of our hotel is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience. Now Onyx Punta Cana Resort & Spa is your home, and you are always welcome to enjoy an ‘Excelente’ time with us. Best regards, Omar Saavedra General Manager Now Onyx Punta Cana Resort & Spa
Dear guest, Thank you for your rate! Best regards,
The staff outside the hotel front staff great, restaurants and entertainment where great, the room and management was horrible.
Thank you for taking the time to share your impression of our resort. We always do our best to deliver a great vacation to our guests, and we deeply regret we could not meet your expectations this time. We regret we missed our mark with our food offer. On the other hand, allow us to comment that Now Onyx Punta Cana offers only five swimming pools on property. We regret any misunderstanding. Your perception is important to us; please feel free to reach out to us directly whenever you consider visiting us again. We all will do everything in our hands to deliver a totally Now Onyx time. Sincerely, Omar Saavedra Hotel Manager Now Onyx Punta Cana Resort & Spa
Excellent! I will come back again! Great food, great hotel
Dear Guest, thank you for visiting us and for your review. We are happy to know that you had a great experience, and that we could exceed your expectations. Now Onyx is your home and we look forward to welcome you soon. Best regards, Omar Saavedra Hotel Manager Now Onyx Punta Cana Resort & Spa
The staff is great and amenities. very clean great for the family my kids love it
Dear Guest, Thank you for choosing us to enjoy your family vacation and for your review. It is good to know that you appreciate the cleanliness of our facilities, our amenities and the friendly service from our Team. It was a pleasure to host you and we look forward to welcoming you back home anytime. Best regards, Omar Saavedra Hotel Manager Now Onyx Punta Cana Resort & Spa
Dear guest, The feedback from our guests allows us to deliver better service, and we appreciate yours very much. Next time we all will do everything in our hands to deliver a totally excellent time.