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Recent guest reviews

Nothing

The first room I was giving had a funny smell. Woke up in the middle of the night with an allergic reaction, there was mold in my room. I reported this to the front desk and was moved to another room.

I love this property- I have stayed here 11 times. I can’t complain -from the location to the accessibility of pool chairs at any given time of the day… but what really means the most to me and my travel experience is the bed comfort which is great, to the quietness you don’t hear a thing but above all else the customer service is top notch. From Yulianna, to Zoila, to Delia, all of which work in the lobby and answer every and any question you may have. To Victor who always has a smile on his safe and takes care of every guest. Nadia and jasmine, and Johnny at the spa are amazing; and can’t forget just a few of the very personable staff Ivan, And loren. And so many more…. This hotel is truthfully one of my favorites. You see the same faces ; you get to know so many guests, you are so close to everything… and there is no doubt I will be back again next year, and the year after that. Safety/ covid precaution is maintained. The late night snack bar is a favorite, same with the swim up bar; can’t beat it. Breakfast omelets are delicious and if for some reason you forget an essential or need an American snack my vice Oreos 711 is literally less than 50 yards away.

The staff was great, always cordial and always ready to help Everyone was so nice. Good food, amenities and ambience.

I loved The Reef Coco Beach! Beautiful place with attentive staff!

Bad choice. Bad service, bad food, everything was low value. Listen to the 1 star reviews. They are telling the truth that this place is really bad compared to the other options. If you got the cheapest room just to drink all day you would be breaking even in terms of value.

This property has a mold issue. I would never stay here again. The overall experience was bad. The food, service, and all the hidden resort fees. This property is not worth the money. The food with the all inclusive is nasty, bland, cold, or somtimes overcooked.

The resort is in a great location close to everything. We had an amazing time here , the people were very nice always willing to help you. We traveled with our kids ages of 3 and 4 lots of activities for them to keep them busy, Maia , Adriana are one the employees there who made the activities wonderful people. The photographer Jose captured our family pictures such a professional. We cannot wait to be back!!!

Its really well managed and clean great layout and value for a beach front AI with very attentive staff.

Loved the Staff! One if our waiters Allen at the buffet restaurant each time was wonderful to us. Made a very special trip even more so, by his professional and caring attitude! This man knows how to make all of his gets feel special! Lius at MarBar was also commendable and took grat care if us! Love this place. The property does need a bit of reparing as it is an older resort.

The pictures looked impressive, but when me and partner got to our rooms, it’s not what we expected. The rooms looked very outdated, it felt like we were at a motel. There was a loud noise from the ceiling fan in the room and a bad odor from the outside of the room. The hotel receptionist was very accommodating my trying to switch our rooms, but me a partner were not happy with the facilities conditions. We ended up calling orbitz to switch to the other locations, reef 28 that we have stayed a year ago. The reef 28 was a much better property, but if we knew the condition of cocoa beach we would have not wasted time on the trip trying to relocate hotels especially for only three night stay.

Good services all people are nice Restaurant,bar pool very clean

The hotel staff are excellent ... the only thing they need to improve on is a variety of meals.

Overall the propery was nice. Small hotel, but it has all you need. This is not a 5 star, but I loved the fact that they had everything you need. Great Service.

Small property, more for relaxing. No dance bars, not enough avtivity.

Very close to the ocean. Overall it close to everything.

Región 6, Calle Flamingo Lt 1 Mz 7 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

The Reef Coco Beach - Optional All Inclusive places you within a 10-minute stroll of popular attractions such as Quinta Avenida and Playa del Carmen Main Beach. This 196-room, 3.5-star resort welcomes business and leisure travelers with a marina, a full-service spa, and 4 restaurants.


Dining

This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Quench your thirst with a drink at the bar/lounge.


Rooms

All 196 rooms feature furnished balconies or patios, refrigerators, and free bottled water. 32-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include ceiling fans, safes, and phones.


Property features

Guests of The Reef Coco Beach - Optional All Inclusive have access to a marina, a full-service spa, and an outdoor pool. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and a spa tub.

Room options

Premium Package

2 Double Beds | 1 King Bed | Sleeps 4

Superior Package

2 Double Beds | 1 King Bed | Sleeps 4

Superior Package with pool view

2 Double Beds | 1 King Bed | Sleeps 4

Premium Package with Partial Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for The Reef Coco Beach - Optional All Inclusive

Everyone (48) Couples (8) Family (10)
5
Family

Nothing

By on Jul 8, 2021

Review comment responded on Jul 8, 2021

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. We are glad to know you enjoyed your stay. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

4
Everyone

The first room I was giving had a funny smell. Woke up in the middle of the night with an allergic reaction, there was mold in my room. I reported this to the front desk and was moved to another room.

By on Jun 23, 2021

Review comment responded on Jun 23, 2021

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. We are sorry to read that you had a negative experience at the first room you were assigned, but we are glad that we were able to provide an immediate solution. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5
Partner Couples

I love this property- I have stayed here 11 times. I can’t complain -from the location to the accessibility of pool chairs at any given time of the day… but what really means the most to me and my travel experience is the bed comfort which is great, to the quietness you don’t hear a thing but above all else the customer service is top notch. From Yulianna, to Zoila, to Delia, all of which work in the lobby and answer every and any question you may have. To Victor who always has a smile on his safe and takes care of every guest. Nadia and jasmine, and Johnny at the spa are amazing; and can’t forget just a few of the very personable staff Ivan, And loren. And so many more…. This hotel is truthfully one of my favorites. You see the same faces ; you get to know so many guests, you are so close to everything… and there is no doubt I will be back again next year, and the year after that. Safety/ covid precaution is maintained. The late night snack bar is a favorite, same with the swim up bar; can’t beat it. Breakfast omelets are delicious and if for some reason you forget an essential or need an American snack my vice Oreos 711 is literally less than 50 yards away.

By on Jun 18, 2021

Review comment responded on Jun 18, 2021

Dear guest, Thank you for choosing The Reef Coco Beach once again as your vacation destination; we deeply appreciate your loyalty. We are delighted to know that you had a great time and we deeply appreciate you highlighting the staff members that have made your experience even better; your nice words will be shared with them. We look forward to welcoming you back soon. Kind regards, Lizeth Arratia Hospitality Manager

5
Family

The staff was great, always cordial and always ready to help Everyone was so nice. Good food, amenities and ambience.

By on Jun 12, 2021

Review comment responded on Jun 12, 2021

Dear guest, We would like to thank you for choosing The Reef Coco Beach for your recent vacations. We appreciate you highlighting the service provided by our staff and we will be delighted to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5
Friends

I loved The Reef Coco Beach! Beautiful place with attentive staff!

By on Jun 5, 2021

Review comment responded on Jun 5, 2021

Dear guest, We are delighted to know that you had a great experience at The Reef Coco Beach. We hope you give us the opportunity to welcome you back soon. Kind regards, Lizeth Arratia Hospitality Manager

1
Everyone

Bad choice. Bad service, bad food, everything was low value. Listen to the 1 star reviews. They are telling the truth that this place is really bad compared to the other options. If you got the cheapest room just to drink all day you would be breaking even in terms of value.

By on Apr 12, 2021

Review comment responded on Apr 12, 2021

Dear guest, Thank you for sharing your opinion about your stay in our hotel. We deeply regret knowing that your expectations were not met and that you left with such a poor impression of our service and facilities. We sincerely hope you give us another opportunity in the future to change your impression. Kind regards, Lizeth Arratia Hospitality Manager

5
Everyone

By on Apr 10, 2021

Review comment responded on Apr 20, 2021

Dear guest, Thank you for sharing your score about your stay in our hotel. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

1
Everyone

This property has a mold issue. I would never stay here again. The overall experience was bad. The food, service, and all the hidden resort fees. This property is not worth the money. The food with the all inclusive is nasty, bland, cold, or somtimes overcooked.

By on Mar 28, 2021

Review comment responded on Mar 29, 2021

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. We regret to know that our facilities were not up to your expectations and that overall your experience was negative. We appreciate your observations and you can rest assured that we will give them the utmost consideration as we are a company which strives to be better and the comments from our customers are crucial to achieve that. We hope you give us the opportunity to change your impression in the future. Kind regards, Lizeth Arratia Hospitality Manager

5
Family with small children

The resort is in a great location close to everything. We had an amazing time here , the people were very nice always willing to help you. We traveled with our kids ages of 3 and 4 lots of activities for them to keep them busy, Maia , Adriana are one the employees there who made the activities wonderful people. The photographer Jose captured our family pictures such a professional. We cannot wait to be back!!!

By on Mar 14, 2021

Review comment responded on Mar 17, 2021

Dear guest, We would to thank you for choosing The Reef Coco Beach as your vacation destination and for sharing your feedback. It is gratifying to know you had an amazing time enjoying our service and facilities and that you especially appreciated the attention provided by Maia and Adriana. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5
Partner Couples

Its really well managed and clean great layout and value for a beach front AI with very attentive staff.

By on Mar 1, 2021

Review comment responded on Mar 2, 2021

Dear guest, Thank you for choosing The Reef Coco Beach as your vacation destination and for sharing your positive feedback. It is great knowing you had an excellent time enjoying our facilties and service. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

The Reef Coco Beach - Optional All Inclusive

Región 6, Calle Flamingo Lt 1 Mz 7, Playa del Carmen, QROO 77710
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