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Recent guest reviews

What I liked: Food was awesome, if you wanted healthy you got it? Lizzards was the first restaurant that we went to and I was amazed and so on. Resort was clean and well kept. Night life was nice, loved that it was in random spots outside of the lobby or next to the restaurants and people just hung around like a family. Loved the fact that there were stands with tacos and burgers. What I didn't like: they gave us 2 queen beds, seriously? I'm here with my husband, I don't want to sleep miles apart from him, they pushed the beds together and only 5 days later gave us a king bed, also waited for hours to get a new room. The beach was rocky, lots of seaweed and even though the guys cleaned the beach, still wasn't enough.

It was a vacation trip with friends, we stayed for a total of 5 nights. Airport transfer: 30-45 min from the airport. On time and courteous driver Check-in process: Quick and easy, you also have a concierge Covid prec: Plenty of sanitizer stations all over the resort, staff wears mask properly at all times, there's a disinfectant mats for footwear upon entering restaurants. Guests: Masks are required to enter restaurants and when going around the buffet but optional when outside Food: We tried most of the restaurants and I would say Arrezo (Italian) and Koh Thai (Thai) were the must-try ones. Breakfast buffet was okay, could be better, not much choices to our liking (on our 4th day, we were sorta tired of eating the same thing). Covid most likely contributed to this as well. Room service was great, we actually used it a lot. Amenities: Spa is a must try! t was the highlight of our stay. Free COVID testing if you stayed at least 4 nights. Room: We got the 2 bedroom penthouse, spacious and beautiful rooms with balcony. Fridge was supplied with water and beers, for an all-inclusive though, I wish they also had non-alcoholic choices on the fridge ( I asked them and they don't). There's a pool next to our building which was nice, it doesn't get crowded since only the guests staying in the vicinity uses it. The only downside is that we're a little far from the beach. The jet tub was a little dirty when we got there as well

Great stay. We had water leaking in our room for the last days of our trip. They’d never fix it, just come wipe it up. It would flood our whole kitchen and living room area. The restaurants were great and staff was friendly. If you’re opting for the paid Bali beds by the pool, the service is slow. They serve the chairs more often and those are free. If you’re coming as a family, the pools aren’t heated. There’s one heated pool but it’s for adults only. And the pools are very cold.

To far from anything. Had to stay at resort. All food was closed by 10 and nothing else open.. except for room service that had a fee

Everything is very nice, good cleaning, good customer service, good service, nice beach, nice hotel, nice vacations pass, I rate it with 5 stars

Beautiful hotel, and most of all very nice staff . The Restaurants In the Resort are international quality. I will come and stay at this hotel every time I can.

The employees are extremely friendly and helpful, the food is delicious and the place is highly secured, scenery is beautiful and amazing,

Beautiful resort with excellent customer service. All of our dinners were delicious!!!

Fives Senses All Inclusive had such amazing accommodations. The staff was extremely helpful, kind and put tons of work into keeping the resort clean and beautiful. The landscaping was breathtaking, the room was well appointed and very spacious! Drinks and food are delicious. The only thing I would say on the down side is the beach isn’t your typical sandy ocean entrance to the iconic turquoise waters of the Riviera Mya. It’s a bit rocky here and there and they have set big rocks about 50 yards off the beach to make a safe cove to swim, so there aren’t waves and of course we came when the seaweed was everywhere, which I understand is seasonal. But the sand is beautiful, the palm trees amongst the loungers and umbrellas are perfectly serene. The pools are gorgeous and everywhere among the resort including the awesome infinity pool overlooking the beach which I loved while sipping a cocktail! Make reservations early every evening for dinner, Claudia one of the concierges is a doll! Fernando takes care of you from check in to check out like you’re an instant friend and the bartenders go out of their way to serve you whether lounging on the beach or in the pools. This place has plenty to offer, it’s quaint, gorgeous and serene. We will be back! We loved it.

We visited The Fives from July 30- August 4. We were first skeptical with the pandemic but decided to take our chances. We are so happy we did! The resort was beautiful and we felt their efforts to keep us safe were over the top! The staff kept their masks on and the restaurants truly had the social distancing down to a science. The food at The Fives was some of the most delicious we have ever had at a resort. It was all so amazing we actually looked to go back again next month!

The animals on the property was unique. The reservation process for dinner was horrible. couple of nights my family and I could not eat dinner because of waiting list issues.

This was the worst experience I've had. The staff at check in were more than rude, and I was told to carry my own backs. The lobby was packed and social distancing was not happening. There was no outside seating at restaurants, so I did not feel safe. The bartenders' shirts were filthy- very off putting. We were hounded by vendors.

Very nice place ,clean ,comfortable Stuff friendly Excellent food at the restaurants Thank you very much to the waitress Ulices from the restaurant in front the beach We have a great time Definitely we will come back

Las personas que manejan la oficina de cosas para hacer son lo peor excepto Alonzo el es el único amable

Very good food. Beach was nice you need to post scheduled times for the shuttles. I can't tell you how many times we wondered what the schedule was. if it would be in 5 minutes we might wait. If they said 1-10-15 minutes we would walk. Shower water was too cold We didn't receive a card for beach towels Asked for an upgrade but all we saw from our room was a wall

Water came in from the ceiling into our room and soaked all our clothes. Our phone didn't work so we had to walk to the front desk to order room service. The food was poor quality - we left hungry.

Fraccionamiento El Limonar, Xcalacoco Playa del Carmen QROO

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Spa
  • Nightclub

The Fives Beach Hotel & Residences - All Senses Inclusive places you within 3 miles (5 km) of popular attractions like El Camaleon Mayakoba Golf Course and Punta Esmeralda Beach. This 662-room, 4.5-star property has 7 outdoor pools along with a full-service spa and 10 restaurants.


Dining

There are ample dining options with 10 onsite restaurants, including SEA OLIVE, which has ocean views. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The 662 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with a separate bedroom. LCD TVs come with cable channels and DVD players. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. IPod docks, free minibar items, and coffee makers are also standard.


Property features

Guests of The Fives Beach Hotel & Residences - All Senses Inclusive have access to a full-service spa, 7 outdoor pools, and a nightclub. Parking is available for USD 10 per night (USD 10 per night for valet parking), and there's also a shopping center shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a children's pool, a 24-hour fitness center, and a sauna.

Room options

Suite, 1 King Bed with Sofa bed, Garden View (NE BEDROOM PENTHOUSE RESORT RESIDENCE)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, Multiple Beds, Garden View (THREE BEDROOM PENTHOUSE RESORT RESIDE)

1 King Bed and 2 Queen Beds | Sleeps 10

Room, Multiple Beds, Pool View (TWO BEDROOM PENTHOUSE RESORT RESIDENC)

1 King Bed and 2 Queen Beds | Sleeps 8

Room, Multiple Beds, Garden View (TWO BEDROOM RESORT RESIDENCE)

1 King Bed and 2 Queen Beds | Sleeps 8

Guest reviews for The Fives Beach Hotel & Residences - All Senses Inclusive

Everyone (15) Couples (6) Family (16) Friends (1) Other (2)
4
Partner Couples

What I liked: Food was awesome, if you wanted healthy you got it? Lizzards was the first restaurant that we went to and I was amazed and so on. Resort was clean and well kept. Night life was nice, loved that it was in random spots outside of the lobby or next to the restaurants and people just hung around like a family. Loved the fact that there were stands with tacos and burgers. What I didn't like: they gave us 2 queen beds, seriously? I'm here with my husband, I don't want to sleep miles apart from him, they pushed the beds together and only 5 days later gave us a king bed, also waited for hours to get a new room. The beach was rocky, lots of seaweed and even though the guys cleaned the beach, still wasn't enough.

By on May 26, 2021

Review comment responded on May 26, 2021

Dear guest, Thank you very much for taking the time to complete our Guest Satisfaction Survey following your recent stay with us. The input and comments from all our guests are essential and extremely important to us. We would like to thank you for your helpful feedback. We are truly sorry for the inconveniences encountered; despite them we hope you had an overall great stay. We look forward to having the opportunity to host you once again at The Fives Beach Hotel and Residences, Playa Del Carmen. Regards, Management Team The Fives Beach Hotel and Residences

4
Family with small children Friends

It was a vacation trip with friends, we stayed for a total of 5 nights. Airport transfer: 30-45 min from the airport. On time and courteous driver Check-in process: Quick and easy, you also have a concierge Covid prec: Plenty of sanitizer stations all over the resort, staff wears mask properly at all times, there's a disinfectant mats for footwear upon entering restaurants. Guests: Masks are required to enter restaurants and when going around the buffet but optional when outside Food: We tried most of the restaurants and I would say Arrezo (Italian) and Koh Thai (Thai) were the must-try ones. Breakfast buffet was okay, could be better, not much choices to our liking (on our 4th day, we were sorta tired of eating the same thing). Covid most likely contributed to this as well. Room service was great, we actually used it a lot. Amenities: Spa is a must try! t was the highlight of our stay. Free COVID testing if you stayed at least 4 nights. Room: We got the 2 bedroom penthouse, spacious and beautiful rooms with balcony. Fridge was supplied with water and beers, for an all-inclusive though, I wish they also had non-alcoholic choices on the fridge ( I asked them and they don't). There's a pool next to our building which was nice, it doesn't get crowded since only the guests staying in the vicinity uses it. The only downside is that we're a little far from the beach. The jet tub was a little dirty when we got there as well

By on May 14, 2021

Review comment responded on May 14, 2021

Dear guest, We appreciate the time taken in your amazing evaluation. We are delighted to read that you had enjoyed your stay. Thank you for highlighting our hygiene & safety measures as we truly care for the wellbeing and protection of our guests and team members. We look forward seeing you again at our beautiful property The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

4
Family Family with small children

Great stay. We had water leaking in our room for the last days of our trip. They’d never fix it, just come wipe it up. It would flood our whole kitchen and living room area. The restaurants were great and staff was friendly. If you’re opting for the paid Bali beds by the pool, the service is slow. They serve the chairs more often and those are free. If you’re coming as a family, the pools aren’t heated. There’s one heated pool but it’s for adults only. And the pools are very cold.

By on Apr 12, 2021

Review comment responded on Apr 15, 2021

Dear guest, Thank you very much for taking the time to share your review following your recent stay with us. The comments from all our guests are essential and extremely important to us. We would like to thank you for your helpful feedback; rest assured that actions will be taken to improve the service aspects indicated. We hope that in the future we will have the opportunity to host you once again at The Fives Beach Hotel and Residences, Playa Del Carmen. Regards, Management Team The Fives Beach Hotel and Residences

3
Everyone

To far from anything. Had to stay at resort. All food was closed by 10 and nothing else open.. except for room service that had a fee

By on Mar 28, 2021

Review comment responded on Mar 29, 2021

Dear guest, thank you for sharing your valuable feedback. We apologize if the location of our hotel was an inconvenience for you. We will look into those aspects that made your stay less than perfect. Thank you once again and we look forward to your next stay. Sensorial regards,

5
Family

Everything is very nice, good cleaning, good customer service, good service, nice beach, nice hotel, nice vacations pass, I rate it with 5 stars

By , from Miami , Fl on Sep 27, 2020

Review comment responded on Sep 28, 2020

Dear Pedro, We appreciate the time taken in your kind evaluation and compliments. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

5
Everyone

By on Sep 24, 2020

Review comment responded on Sep 25, 2020

Dear guest, We appreciate the time taken in your kind evaluation. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

5
Family

Beautiful hotel, and most of all very nice staff . The Restaurants In the Resort are international quality. I will come and stay at this hotel every time I can.

By , from Texas on Sep 18, 2020

Review comment responded on Sep 18, 2020

Dear Hilda, We appreciate the time taken in your kind evaluation and we are thrilled to know we are the hotel of your choice. We will be honored to welcome you many times more at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

5
Family Family with small children Partner Couples Friends

The employees are extremely friendly and helpful, the food is delicious and the place is highly secured, scenery is beautiful and amazing,

By , from Texas on Sep 18, 2020

Review comment responded on Sep 18, 2020

Dear Alex, We appreciate the time taken in your kind evaluation and we are very happy to know that we have exceeded your expectations. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

5
Friends

Beautiful resort with excellent customer service. All of our dinners were delicious!!!

By on Sep 16, 2020

Review comment responded on Sep 17, 2020

Dear guest, We appreciate the time taken in your kind evaluation. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

5
Everyone

By on Sep 10, 2020

Review comment responded on Sep 10, 2020

Dear guest, We appreciate the time taken in your kind evaluation. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

The Fives Beach Hotel & Residences - All Senses Inclusive

Fraccionamiento El Limonar, Xcalacoco, Playa del Carmen, QROO 77710
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