what i did like was the customer service provided by the brazilian receptionist (i don't know his name); he treated everyone equally, he was willing to help with any concern, he was caring, attentive to details , and delightful to be around. i also liked the location; its within walking distance from old montreal. breakfast was ok. however, i didnt like the fact that my bed cover had a cigarette burn and wasn't changed.
Clean room and friendly staffs Easy street parking
Liked: location Did not like: condition of the hotel and room
Great location! Safe! Nice breakfast (if you like pastries).
Check in took 2.5 hours. The guy at front desk could not process it.
Thin walls, loud guests. TV didn't work. Breakfast was only bread things.
the internet wifi was unusable, the breakfast is just the minimum possible
#1 could not get any sleep at night- front desk employees were really loud. #2. Asked for non-smoking room. The designated smoking area was right outside my window. Every time my heating unit went on it sucked in all of that cigarette smoke into my room. #3. Also president Trump jokes by canadian front desk employees - shows disrespect towards American citizens.
A basic hotel but is in a central location to downtown and close to the St. Laurent metro station.
Clean, very basic, beds comfortable enough, bed kamp shade not working, no ref. Wifi sliow. We stayed 2 nights but we’re out the whole day., and linens were changed. Breakfast just bread banana, cereals and coffee. Over all we had a nice stay. Location also good.
Hotel des Arts is a budget hotel that is safe and has a continental breakfast. The staff is attentive and available. Some rooms are renovated and more updated and others are quite tired and needing freshening. The breakfast was cereal, bananas, toast bagels, croissants, jam, peanut butter, coffee and tea. The hotel is close to rue Sherbrooke Ouest and not far from rue Sainte Catherine and Old Montreal. Parking is a few blocks away.
Hotel staff was very helpful with advice on finding free parking, and the continental breakfast area was all I needed, and nothing I did not. The room was clean and comfortable.
Excellent location, great lodging for the price. If you are looking for luxury, go spend $200 at a fancy hotel. If you have reasonable expectations of what a modest hotel should be, this will not disappoint. My only complaint is that you really shouldn't advertise that you offer free wifi if that wifi does not work. I mean it had a signal but did not work once during my entire 3 day stay. If you rely on internet access for work/other, this is not the place for you. Hotel staff very friendly and casual. Loved the vibe.
Located in Ville-Marie, Hotel Des Arts is within a 5-minute walk of popular attractions such as Sainte-Catherine Street and The Underground City. This 62-room hotel welcomes guests with conveniences like free in-room WiFi and a 24-hour front desk.
All 62 rooms provide free local calls, ironing boards, and desks. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.
Hotel Des Arts features free WiFi in public areas and a TV in a common area. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets.
what i did like was the customer service provided by the brazilian receptionist (i don't know his name); he treated everyone equally, he was willing to help with any concern, he was caring, attentive to details , and delightful to be around. i also liked the location; its within walking distance from old montreal. breakfast was ok. however, i didnt like the fact that my bed cover had a cigarette burn and wasn't changed.
Thank you for your review and have a nice day!
Clean room and friendly staffs Easy street parking
Thank you for your comment and we are glad you enjoyed it!
Liked: location Did not like: condition of the hotel and room
Thank you for the comment, have a nice day!
Great location! Safe! Nice breakfast (if you like pastries).
Thank you for the comment, have a nice day!
Check in took 2.5 hours. The guy at front desk could not process it.
Thank you for the comment and have a nice day!
Thin walls, loud guests. TV didn't work. Breakfast was only bread things.
Dear guest, thank you for the comment and have a nice day!
the internet wifi was unusable, the breakfast is just the minimum possible
Thank you for your feedback. We are working on improving both these items. Cordially, Hotel des Arts
#1 could not get any sleep at night- front desk employees were really loud. #2. Asked for non-smoking room. The designated smoking area was right outside my window. Every time my heating unit went on it sucked in all of that cigarette smoke into my room. #3. Also president Trump jokes by canadian front desk employees - shows disrespect towards American citizens.
Dear guest, Thank you for your feedback. In order to properly address the above issues would you please contact the Hotel Manager so that appropriate actions and corrective measures are taken. We would need day of stay as well as room number. Thank you for your cooperation, Hotel des Arts
A basic hotel but is in a central location to downtown and close to the St. Laurent metro station.
Thank you for your feedback. Hoping to see you next time you are in Montreal. Hotel des Arts
Thank you for the comment and have a nice day!