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Recent guest reviews

A bit disappointing. Staff was not friendly, room was clean and just ok. The area was a bit sketchy with a lot of homelessness around.

The hotel was nothing like t e pictures. This is a fraud listing. We left as my family got sick from all the smoke. I request you to do the right thing and please refund my money.

At the front desk, there was a very friendly woman, it there was also a man who on at least 2 occasions I heard having a loud, heated discussion with a guest. He just set a really bad tone. I know this place is only 3 stars, but that doesn’t mean staff should be that argumentative with guests. Also, as I was waiting in line, people were trying to side in ahead of me to ask questions. That speaks more to the guests and their lack of manners, but the staff could have spoken up and said she’s next, please wait. I had to put my hand up and literally tell a guest who tried to slide in front of me “it’s my turn, you can wait in line like everyone else.” I was also disappointed because on the website there were at least 2 pictures of rooms with bathrooms that had bathtubs, and mine did not. Other than that, this place is what I would have expected from a budget-y hotel. The room itself was big and the bed was comfortable though. And it was close to some attractions and metro stops.

Internet connection was almost 0 ....

Good location

The only thing I like in this hotel is the bathroom and the location in Downtown Montreal. Everything else is horrible. During the pandemic and cleanleness is a most. It was not clean. I found masks from previous residents in the room's drawer. One drawer was broken. The bed sheeting was ripped. Thick layer of dust on top of lamps. The system to enter your vehicle to the underground garage was not working. I asked them to fix the drawer that keeps sticking out every time you close it and my 2 yrs old daughter keeps getting hurt from pounding on the drawer. I told them to fix it and they did nothing. This is my room, my friends room who was under my name as well was even worse. They found blood stain on the bed sheets. When they called the office. They changed their room right away. The worse hotel experience of my life. I do not recommend this hotel to no one.

They let me check in early. The toilets looked like they hadn’t been clean the inside bowl in months. The refrigerator and one of the lamps did not work. Had to unscrew one of the bulbs from the night stand lamp to have light at the desk.

My experience at this hotel is not good. The staff don’t care about your problems. They have no wifi and when asked to fix the wifi, the phone was hung up on me several times and lied that someone will attend my room to look at the problem. I will not be going back to this hotel.

This hotel was centrally located with convenient parking. The hotel was very clean and modern.

Rooms are small and it smelled badly. Location is OK but there were barely any outlets in the room. Hardly any were working too.

The hotel is centrally. Located. But The parking is 3 blocks away..

I was a little nervous booking this hotel, because although there are some great reviews, there are also many bad ones. I rolled the dice, booked it, and decided to write an unbiased review of my two night stay in July 2019. All in all, if you're looking for an affordable hotel that is walking distance to Downtown Montreal, this hotel is great. They offer self parking for $25 per night. Check in was very smooth and I was parked and checked in in under 10 minutes after arrival. The room is clean, but not modern by any means. If you're expecting the Four Seasons, you'll be disappointed, but its not bad for the price. The beds were comfortable, the blinds are black out, and the windows didn't let in a single sound from the construction site below. All in all, the hotel isnt bad at all. The few things I did notice is that: the bathroom door didn't lock, the TV has virtually no English channels other than CNN, and the Wi-Fi is SO BAD. My husband and I aren't from Canada and rely on Wi-Fi heavily when traveling internationally. We had Wi-Fi about 10% of the time when in our room, and only about 50% of the time when in the lobby. If you rely on Wi-Fi to make calls when abroad, that is definitely something to consider. All in all, the bedding and bathroom were clean, so in reality, that's all one can ask for. The two people who worked the front desk were incredibly nice and very helpful. There was always hot water, the walls aren't paper-thin, and there's a restaurant on premises

the property is near downtown, and Chinatown that is great for walking distance.

The WiFi quality is awful. You have to stand next to the room door only to have it function very slowly, otherwise no coverage. Computer that was in lobbyy from when it was Days Inn is also gone Only one ice machine on the 2nd floor and it is well hidden. Restaurant off the lobby is gone . what replaced it is usually closed.

location is excellent

It's convenient if you want to go to the Theatre District or the Convention Centre.

Bus route to airport. Clean rooms. Quiet and friendly staff.

Close to the Metro. If you are going to the Palais des Congrès de Montréal and don't want to spend a ton, this is a good place to stay.

215 Boulevard René-Lévesque Est Montreal QC

Hotel highlights

  • Close to McGill University
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Downtown Montreal within a mile (2 km) of McGill University, Hotel Chrome Montreal is within 2 miles (3 km) of other popular sights such as Old Port of Montreal. This 123-room, 3-star aparthotel welcomes guests with conveniences like free in-room WiFi, a conference center, and free newspapers in the lobby.


Dining

Start each morning off right with full breakfast served for a fee.


Rooms

Each apartment is air-conditioned and has an array of amenities, including a coffee maker, an ironing board, and a desk. A TV comes with cable channels, and guests can stay connected with free WiFi. Limited housekeeping is available.


Property features

Guests of Hotel Chrome Montreal enjoy free WiFi in public areas, a conference center, and free newspapers. Self parking is offered for CAD 23.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include an ATM and a reception hall.

Room options

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Standard Room, Accessible

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed with Sofa bed

1 Queen Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Hotel Chrome Montreal

Everyone (11) Couples (4) Family (6)
4
Partner Couples

A bit disappointing. Staff was not friendly, room was clean and just ok. The area was a bit sketchy with a lot of homelessness around.

By on Oct 3, 2022

1
Family

The hotel was nothing like t e pictures. This is a fraud listing. We left as my family got sick from all the smoke. I request you to do the right thing and please refund my money.

By , from Bensalem on Aug 15, 2022

3
Everyone

At the front desk, there was a very friendly woman, it there was also a man who on at least 2 occasions I heard having a loud, heated discussion with a guest. He just set a really bad tone. I know this place is only 3 stars, but that doesn’t mean staff should be that argumentative with guests. Also, as I was waiting in line, people were trying to side in ahead of me to ask questions. That speaks more to the guests and their lack of manners, but the staff could have spoken up and said she’s next, please wait. I had to put my hand up and literally tell a guest who tried to slide in front of me “it’s my turn, you can wait in line like everyone else.” I was also disappointed because on the website there were at least 2 pictures of rooms with bathrooms that had bathtubs, and mine did not. Other than that, this place is what I would have expected from a budget-y hotel. The room itself was big and the bed was comfortable though. And it was close to some attractions and metro stops.

By , from Washington on Jul 3, 2022

Review comment responded on Jul 7, 2022

Thank you for your valuable feedback. And apologise for the inconvenience caused to you. We are constantly working to provide a better service to our guests.

2
Everyone

Internet connection was almost 0 ....

By on Jun 15, 2022

2
Everyone

Good location

By on Jun 30, 2021

Review comment responded on Jun 30, 2021

Dear guest, Thank you for staying with us and for taking the time to rate us. We are sad to see that you did not enjoy your time with us. Next time, do not hesitate to leave a comment describing the issues you encountered, it will be easier for us to improve our services. Please vaccept our kindest regards

1
Family with small children Friends

The only thing I like in this hotel is the bathroom and the location in Downtown Montreal. Everything else is horrible. During the pandemic and cleanleness is a most. It was not clean. I found masks from previous residents in the room's drawer. One drawer was broken. The bed sheeting was ripped. Thick layer of dust on top of lamps. The system to enter your vehicle to the underground garage was not working. I asked them to fix the drawer that keeps sticking out every time you close it and my 2 yrs old daughter keeps getting hurt from pounding on the drawer. I told them to fix it and they did nothing. This is my room, my friends room who was under my name as well was even worse. They found blood stain on the bed sheets. When they called the office. They changed their room right away. The worse hotel experience of my life. I do not recommend this hotel to no one.

By , from Mississauga on Sep 8, 2020

Review comment responded on Sep 8, 2020

Good day, We are sorry you did not enjoy your stay and we will work hard on the negative points you experienced during your stay. Best of luck in your travels.

4
Everyone

They let me check in early. The toilets looked like they hadn’t been clean the inside bowl in months. The refrigerator and one of the lamps did not work. Had to unscrew one of the bulbs from the night stand lamp to have light at the desk.

By , from Queens, NY on Mar 9, 2020

Review comment responded on Mar 9, 2020

While we appreciate the positive feedback from your comments; we are however truly saddened to hear about the negative ones. We work every day with all teams and departments to make sure every guest gets a wonderful & amazing stay. It seems that we had failed to exceed your expectations which we take extremely seriously. Please rest assured your feedback and time will be taken very seriously and we will make sure to work on this situation. We hope nonetheless that you would still visit us again and get the “Perfect Experience” we work so hard for!

4
Everyone

By on Feb 17, 2020

Review comment responded on Feb 18, 2020

Dear guest, Thank you for staying at hotel Chrome and for taking the time to share your experience. We are glad you enjoyed your time with us and we hope to have the chance to welcome you again in the future. Please accept our warmest regards.

1
Everyone

My experience at this hotel is not good. The staff don’t care about your problems. They have no wifi and when asked to fix the wifi, the phone was hung up on me several times and lied that someone will attend my room to look at the problem. I will not be going back to this hotel.

By on Feb 10, 2020

Review comment responded on Feb 10, 2020

sorry, your experience whit us it not great. the wifi is the public one, this way we don't charge for that. the temperature was don't help, and the hotel was full. most people don't want to pay for wifi. we going to work on that. thanks

1
Everyone

By on Dec 16, 2019

Review comment responded on Dec 17, 2019

While we appreciate the positive feedback from your comments; we are however truly saddened to hear about the negative ones. We work every day with all teams and departments to make sure every guest gets a wonderful & amazing stay. It seems that we had failed to exceed your expectations which we take extremely seriously. Please rest assured your feedback and time will be taken very seriously and we will make sure to work on this situation. We hope nonetheless that you would still visit us again and get the “Perfect Experience” we work so hard for!

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