The only thing I like in this hotel is the bathroom and the location in Downtown Montreal. Everything else is horrible. During the pandemic and cleanleness is a most. It was not clean. I found masks from previous residents in the room's drawer. One drawer was broken. The bed sheeting was ripped. Thick layer of dust on top of lamps. The system to enter your vehicle to the underground garage was not working. I asked them to fix the drawer that keeps sticking out every time you close it and my 2 yrs old daughter keeps getting hurt from pounding on the drawer. I told them to fix it and they did nothing. This is my room, my friends room who was under my name as well was even worse. They found blood stain on the bed sheets. When they called the office. They changed their room right away. The worse hotel experience of my life. I do not recommend this hotel to no one.
They let me check in early. The toilets looked like they hadn’t been clean the inside bowl in months. The refrigerator and one of the lamps did not work. Had to unscrew one of the bulbs from the night stand lamp to have light at the desk.
My experience at this hotel is not good. The staff don’t care about your problems. They have no wifi and when asked to fix the wifi, the phone was hung up on me several times and lied that someone will attend my room to look at the problem. I will not be going back to this hotel.
This hotel was centrally located with convenient parking. The hotel was very clean and modern.
Rooms are small and it smelled badly. Location is OK but there were barely any outlets in the room. Hardly any were working too.
The hotel is centrally. Located. But The parking is 3 blocks away..
I was a little nervous booking this hotel, because although there are some great reviews, there are also many bad ones. I rolled the dice, booked it, and decided to write an unbiased review of my two night stay in July 2019. All in all, if you're looking for an affordable hotel that is walking distance to Downtown Montreal, this hotel is great. They offer self parking for $25 per night. Check in was very smooth and I was parked and checked in in under 10 minutes after arrival. The room is clean, but not modern by any means. If you're expecting the Four Seasons, you'll be disappointed, but its not bad for the price. The beds were comfortable, the blinds are black out, and the windows didn't let in a single sound from the construction site below. All in all, the hotel isnt bad at all. The few things I did notice is that: the bathroom door didn't lock, the TV has virtually no English channels other than CNN, and the Wi-Fi is SO BAD. My husband and I aren't from Canada and rely on Wi-Fi heavily when traveling internationally. We had Wi-Fi about 10% of the time when in our room, and only about 50% of the time when in the lobby. If you rely on Wi-Fi to make calls when abroad, that is definitely something to consider. All in all, the bedding and bathroom were clean, so in reality, that's all one can ask for. The two people who worked the front desk were incredibly nice and very helpful. There was always hot water, the walls aren't paper-thin, and there's a restaurant on premises
the property is near downtown, and Chinatown that is great for walking distance.
The WiFi quality is awful. You have to stand next to the room door only to have it function very slowly, otherwise no coverage. Computer that was in lobbyy from when it was Days Inn is also gone Only one ice machine on the 2nd floor and it is well hidden. Restaurant off the lobby is gone . what replaced it is usually closed.
The internet rarely worked, workout room was a storage room, there were 4 tv channels in French and no movies, and I was quoted one price and charged 50% more. I won’t be back. The staff also didn’t seem to care much.
Bad staff, old property and they gave us a wrong room.
It took too long to do check-in they would not let us check into our rooms until exactly at 4 PM This was very frustrating to many of the guests that were meandering around the lobby waiting for the room and it was an excruciatingly slow process most hotels let you in your room usually by 1 o’clock or so most of the maids have the rooms done
The room was larger than expected. Water pressure and temp. was great. Elevators worked. However, mini fridge was not working and never did even after a visit from a repairman. Phone not plugged in and no plug to be found. Bathroom door sounded like a haunted house. Restaurant on site was closed whenever we needed it. Desk service was appallingly rude,and not very knowledgeble about the sightseeing tours available. We had to call and find out for ourselves that a tour offered hotel pickup by shuttle. The last clerk at 5 AM when we departed for airport on May 20th, was very helpful. Since the phone was not working, he came up to our door and knocked for our wake up call. He was the best experience of our stay. Overall not the worse stay nor the best.
I don’t know how this place has any good reviews. It felt unclean and in need of repairs.
It's convenient if you want to go to the Theatre District or the Convention Centre.
Bus route to airport. Clean rooms. Quiet and friendly staff.
Close to the Metro. If you are going to the Palais des Congrès de Montréal and don't want to spend a ton, this is a good place to stay.
Located in Ville-Marie, Hotel Chrome Montréal Centre-ville is adjacent to Sainte-Catherine Street and within a 10-minute walk of other popular attractions like The Underground City. This 123-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, a conference center, and express check-out.
Hotel Chrome Montréal Centre-ville's 123 rooms are air-conditioned and provide coffee makers, ironing boards, and desks. TVs come with cable channels, and guests can stay connected with free WiFi.
Guests of Hotel Chrome Montréal Centre-ville enjoy free WiFi in public areas, a conference center, and express check-out. Self parking is offered for CAD 23.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include free newspapers, an ATM, and a reception hall.
The only thing I like in this hotel is the bathroom and the location in Downtown Montreal. Everything else is horrible. During the pandemic and cleanleness is a most. It was not clean. I found masks from previous residents in the room's drawer. One drawer was broken. The bed sheeting was ripped. Thick layer of dust on top of lamps. The system to enter your vehicle to the underground garage was not working. I asked them to fix the drawer that keeps sticking out every time you close it and my 2 yrs old daughter keeps getting hurt from pounding on the drawer. I told them to fix it and they did nothing. This is my room, my friends room who was under my name as well was even worse. They found blood stain on the bed sheets. When they called the office. They changed their room right away. The worse hotel experience of my life. I do not recommend this hotel to no one.
They let me check in early. The toilets looked like they hadn’t been clean the inside bowl in months. The refrigerator and one of the lamps did not work. Had to unscrew one of the bulbs from the night stand lamp to have light at the desk.
While we appreciate the positive feedback from your comments; we are however truly saddened to hear about the negative ones. We work every day with all teams and departments to make sure every guest gets a wonderful & amazing stay. It seems that we had failed to exceed your expectations which we take extremely seriously. Please rest assured your feedback and time will be taken very seriously and we will make sure to work on this situation. We hope nonetheless that you would still visit us again and get the “Perfect Experience” we work so hard for!
Dear guest, Thank you for staying at hotel Chrome and for taking the time to share your experience. We are glad you enjoyed your time with us and we hope to have the chance to welcome you again in the future. Please accept our warmest regards.
My experience at this hotel is not good. The staff don’t care about your problems. They have no wifi and when asked to fix the wifi, the phone was hung up on me several times and lied that someone will attend my room to look at the problem. I will not be going back to this hotel.
sorry, your experience whit us it not great. the wifi is the public one, this way we don't charge for that. the temperature was don't help, and the hotel was full. most people don't want to pay for wifi. we going to work on that. thanks
While we appreciate the positive feedback from your comments; we are however truly saddened to hear about the negative ones. We work every day with all teams and departments to make sure every guest gets a wonderful & amazing stay. It seems that we had failed to exceed your expectations which we take extremely seriously. Please rest assured your feedback and time will be taken very seriously and we will make sure to work on this situation. We hope nonetheless that you would still visit us again and get the “Perfect Experience” we work so hard for!
This hotel was centrally located with convenient parking. The hotel was very clean and modern.
Hello Jules, Thank you so much for the great feedback. We are glad you enjoyed our hotel and hope you took the time to relax and visit Montreal. Our team is looking forward to welcoming you back again in the future. Have a nice trip back home!
Rooms are small and it smelled badly. Location is OK but there were barely any outlets in the room. Hardly any were working too.
Dear Vic, Thank you for visiting us and for taking the time to give us your opinion. We are sorry you did not enjoy your time with us. Please accept our best regards.
The hotel is centrally. Located. But The parking is 3 blocks away..
Dear guest, Thank you for staying with us and for taking the time to give us your feedback. Please accept our kindest regards.
I was a little nervous booking this hotel, because although there are some great reviews, there are also many bad ones. I rolled the dice, booked it, and decided to write an unbiased review of my two night stay in July 2019. All in all, if you're looking for an affordable hotel that is walking distance to Downtown Montreal, this hotel is great. They offer self parking for $25 per night. Check in was very smooth and I was parked and checked in in under 10 minutes after arrival. The room is clean, but not modern by any means. If you're expecting the Four Seasons, you'll be disappointed, but its not bad for the price. The beds were comfortable, the blinds are black out, and the windows didn't let in a single sound from the construction site below. All in all, the hotel isnt bad at all. The few things I did notice is that: the bathroom door didn't lock, the TV has virtually no English channels other than CNN, and the Wi-Fi is SO BAD. My husband and I aren't from Canada and rely on Wi-Fi heavily when traveling internationally. We had Wi-Fi about 10% of the time when in our room, and only about 50% of the time when in the lobby. If you rely on Wi-Fi to make calls when abroad, that is definitely something to consider. All in all, the bedding and bathroom were clean, so in reality, that's all one can ask for. The two people who worked the front desk were incredibly nice and very helpful. There was always hot water, the walls aren't paper-thin, and there's a restaurant on premises
Dear guest, Thank you for staying with us and for taking the time to share your experience, we appreciate it greatly. We hope to have the chance to welcome you again in the future. Please accept our kindest regards.
the property is near downtown, and Chinatown that is great for walking distance.
Dear Guest, thank you for choosing Hotel Chrome and taking the time of sharing your experience with us. Please rest assured your feedback and time will be taken very seriously and we will make sure to work on this situation. We hope nonetheless that you would still visit us again and get the “Perfect Experience” we work so hard for!
Good day, We are sorry you did not enjoy your stay and we will work hard on the negative points you experienced during your stay. Best of luck in your travels.