Everything at the resort was nice and clean and beautiful. The only thing that would have enhanced our stay were if some chairs were available in the beach area near the water.
beautiful hotel and wonderful staff but we were not informed of a wedding that was taking place on the weekend we were there which limited the access we had to the hotel. We were very disappointed with that!
Very nice hotel close to the beach. Areas for improvement: facilities at te beach and bar service thereat, level of service can improve in some areas (restaurant and front desk, mainly). All inclusive premium (which I paid) should include all beverages. There are several that are not included. Great rooms. Internet could be better.
Holbox Island is a paradise undiscovered and we hope it stays that way. Definitely worth the 2+hour journey from Cancun to get there. The white sand beaches are incredible. Restaurants with amazing food are within walking distance. You can either relax, go on tours, rent a golf cart or bicycle and explore the island on your own. We always felt safe.
Holbox es un paraiso en medio de una reserva natural.
Villas HM Palapas del Mar places you next to Punta Mosquito Beach and within a 5-minute walk of other popular sights like Holbox Beach. This 52-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a rooftop terrace.
This hotel is home to a buffet restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room.
The 52 rooms are air-conditioned and have an array of amenities, including balconies or patios, refrigerators, and ceiling fans. Guests can expect to find TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include safes and phones.
2 outdoor pools, a rooftop terrace, and free WiFi in public areas are featured at Villas HM Palapas del Mar. Airport transportation is made easy with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach hotel include a terrace, laundry facilities, and a garden.
Everything at the resort was nice and clean and beautiful. The only thing that would have enhanced our stay were if some chairs were available in the beach area near the water.
beautiful hotel and wonderful staff but we were not informed of a wedding that was taking place on the weekend we were there which limited the access we had to the hotel. We were very disappointed with that!
Dear Guests, First than anything else allow me to thank you for the opportunity you gave us to assist you during your recent trip among us. On the other hand, I would like to offer you our most sincere apologies for not having exceeded your expectations during your stay as we normally do with most of our guests. I'm really surprised to read such things about our hotel which goes on total contradiction with our concept and philosophy. I will make sure to follow - up on each one of your points which will allow us to recognize areas of opportunity as there is always room for improvement. Thanks once more for the time dedicated to share your personal opinion about our service. We really hope we can have the opportunity again to take care of you and show you our improvements in general. Cordially, Andres S. Ovalle HM Palapas del Mar Customer Service
Thank you for taking the time to review your stay with us through . I am very pleased to hear that you have enjoyed an Amazing vacation at our hidden Paradise. I'm thrilled to know that we were successful in providing you a memorable experience and that all your expectations were met. I will share your comments with the entire team, they will be very happy to hear from you. Thank you once more for your comments; we would love to have the opportunity to serve you again in the near future. Sincerely, Andres S. Ovalle HM Palapas del Mar Customer Service
Dear guest, Thank you so much for having chosen Villas HM Palapas del Mar for your holidays. We are going to be happy if we have the opportunity to welcoming you back again! Cordially, Zoe Mendoza Villas HM Palapas del Mar Customer Service Manager
Very nice hotel close to the beach. Areas for improvement: facilities at te beach and bar service thereat, level of service can improve in some areas (restaurant and front desk, mainly). All inclusive premium (which I paid) should include all beverages. There are several that are not included. Great rooms. Internet could be better.
Dear Mario, Thank you very much for having taken a moment out of your valuable time to share your experience with us. We really appreciate and thank you for sharing the area where we couldn't impress you so that we can improve. I can guarantee you that we will take suitable measures. Thank you once again for your time to share your comments, we hope you can give us the opportunity to serve you again and show you our improvements. Cordially, Zoe Mendoza Villas HM Palapas del Mar Customer Service Manager
Holbox Island is a paradise undiscovered and we hope it stays that way. Definitely worth the 2+hour journey from Cancun to get there. The white sand beaches are incredible. Restaurants with amazing food are within walking distance. You can either relax, go on tours, rent a golf cart or bicycle and explore the island on your own. We always felt safe.
Dear guest, Thank you so much for having chosen HM Palapas del Mar for your holidays. I'm really glad to hear that it was all perfect! We appreciate such a positive comments about your stay here. It was our pleasure to host you in lovely hotel. We can't wait to welcome you again in our peaceful and relaxing haven. Sincerely, Zoe Mendoza HM Palapas dek Mar Customer Service Manager
Holbox es un paraiso en medio de una reserva natural.
Dear Rellis , We really appreciate your positive comments about our beautiful Hotel. On the other hand, I know that most of our guests will like a beach club. Why don't we have it? HM Hotels have a compromise with Holbox on preserving the nature of the area, that does not mean we are not going to have it, but we want to do it the best way to conserve our beautiful sand beaches We look forward to welcome you back for a future unique vacation. Sincerely, Andres S. Ovalle Villas HM Palapas del Mar Customer Service Manager