This hotel is in the perfect location, staff is super friendly and the room was so big spacious! We loved it, def will be back.
The hotel walls are thin and you can hear everything. Our room wasn’t that close to the cafeteria area, but we could hear them ringing the bell when the chef finished someone’s eggs. We can hear chairs being moved around the adjoining rooms, banging on walls, etc. Food is terrible, I even got food poisoning! We told them about the food poisoning and all they could say was “oh.” Service staff (her name was Manel) is rude and makes you feel uncomfortable. First I thought it was just our impression of her, but after speaking with other guests, they had the same impression and felt the same. I will NEVER return to this hotel.
All inclusive was nice, beach service was a great addition as last time we were there they did not have that. Staff overall was great
Wonderful
Everything at the resort was nice and clean and beautiful. The only thing that would have enhanced our stay were if some chairs were available in the beach area near the water.
beautiful hotel and wonderful staff but we were not informed of a wedding that was taking place on the weekend we were there which limited the access we had to the hotel. We were very disappointed with that!
Very nice hotel close to the beach. Areas for improvement: facilities at te beach and bar service thereat, level of service can improve in some areas (restaurant and front desk, mainly). All inclusive premium (which I paid) should include all beverages. There are several that are not included. Great rooms. Internet could be better.
Holbox Island is a paradise undiscovered and we hope it stays that way. Definitely worth the 2+hour journey from Cancun to get there. The white sand beaches are incredible. Restaurants with amazing food are within walking distance. You can either relax, go on tours, rent a golf cart or bicycle and explore the island on your own. We always felt safe.
Holbox es un paraiso en medio de una reserva natural.
Holbox Beach is within a 5-minute walk of Villas HM Palapas del Mar while other popular sites like Punta Mosquito Beach are within a couple of miles (3 km). This 52-room, 4-star hotel welcomes guests with 2 outdoor pools, free breakfast, and a rooftop terrace.
Start your day off right with a free self-serve breakfast, served each morning from 7:00 AM to 10:30 AM. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
The 52 rooms are air-conditioned and have an array of amenities, including balconies or patios, refrigerators, and ceiling fans. Guests can expect to find TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include safes and phones.
2 outdoor pools, a rooftop terrace, and free WiFi in public areas are featured at Villas HM Palapas del Mar. Airport transportation is made easy with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include a terrace, laundry facilities, and a gift shop.
This hotel is in the perfect location, staff is super friendly and the room was so big spacious! We loved it, def will be back.
The hotel walls are thin and you can hear everything. Our room wasn’t that close to the cafeteria area, but we could hear them ringing the bell when the chef finished someone’s eggs. We can hear chairs being moved around the adjoining rooms, banging on walls, etc. Food is terrible, I even got food poisoning! We told them about the food poisoning and all they could say was “oh.” Service staff (her name was Manel) is rude and makes you feel uncomfortable. First I thought it was just our impression of her, but after speaking with other guests, they had the same impression and felt the same. I will NEVER return to this hotel.
All inclusive was nice, beach service was a great addition as last time we were there they did not have that. Staff overall was great
Wonderful
Everything at the resort was nice and clean and beautiful. The only thing that would have enhanced our stay were if some chairs were available in the beach area near the water.
beautiful hotel and wonderful staff but we were not informed of a wedding that was taking place on the weekend we were there which limited the access we had to the hotel. We were very disappointed with that!
Dear Guests, First than anything else allow me to thank you for the opportunity you gave us to assist you during your recent trip among us. On the other hand, I would like to offer you our most sincere apologies for not having exceeded your expectations during your stay as we normally do with most of our guests. I'm really surprised to read such things about our hotel which goes on total contradiction with our concept and philosophy. I will make sure to follow - up on each one of your points which will allow us to recognize areas of opportunity as there is always room for improvement. Thanks once more for the time dedicated to share your personal opinion about our service. We really hope we can have the opportunity again to take care of you and show you our improvements in general. Cordially, Andres S. Ovalle HM Palapas del Mar Customer Service
Thank you for taking the time to review your stay with us through . I am very pleased to hear that you have enjoyed an Amazing vacation at our hidden Paradise. I'm thrilled to know that we were successful in providing you a memorable experience and that all your expectations were met. I will share your comments with the entire team, they will be very happy to hear from you. Thank you once more for your comments; we would love to have the opportunity to serve you again in the near future. Sincerely, Andres S. Ovalle HM Palapas del Mar Customer Service
Dear guest, Thank you so much for having chosen Villas HM Palapas del Mar for your holidays. We are going to be happy if we have the opportunity to welcoming you back again! Cordially, Zoe Mendoza Villas HM Palapas del Mar Customer Service Manager
Dear Rellis , We really appreciate your positive comments about our beautiful Hotel. On the other hand, I know that most of our guests will like a beach club. Why don't we have it? HM Hotels have a compromise with Holbox on preserving the nature of the area, that does not mean we are not going to have it, but we want to do it the best way to conserve our beautiful sand beaches We look forward to welcome you back for a future unique vacation. Sincerely, Andres S. Ovalle Villas HM Palapas del Mar Customer Service Manager