Shortage supplies, towels, breakfast, liquor, pool towels
This is our second time here at this property and probably our last. Not because there are any major problems but enough for us to try somewhere else next time. Pros Location Beautiful beach Nice rooms Snorkeling on-site Ideal location for scuba diving Some of the food was excellent. Water slides into bar pool Spa facility is great Gym Cons Some staff are not very attentive Some are awesome Tons of mosquitos Need bug repellant if you eat outside. Always out of towels. Some pools were cloudy could not see the bottom. Some pools were hot, not inviting. Only one jacuzzi Very limited alcohol selection even in the preferred section. No consistency with making simple cocktails from different bars. Some were great and some were awful.
We liked our room. It was very clean and we loved the layout of it. The resort is nice and the staff was wonderful. The food was good.
What I didn’t like is that you can’t use certain restaurants or pools if you’re not a “preferred member”. I think it’s crap that you spend a lot of money for the trip and upgraded for an ocean view room that the trees were severely over grown past our balcony and we didn’t have a good view of the ocean. I don’t remember reading on your website about not being able to use certain pools or restaurants.
This property definitely needs some updating!!
The beautiful setting, the staff was amazing, the food was excellent, the pools were awesome, the cleanliness was amazing and the beach and ocean was perfect.
The location is great.The room was very dirty,it’s not worth the money.Food was terrible,not too many options,the drinks were bad.
Great stay overrall! We will be back!!
Fantastic facility had a great time
I upgraded to the swim up room as it stated that would include preferred status. I was then told I was not preferred status but paid additional money just for the swim up room. I will say the preferred status doesn’t seem worth the extra cost anyways so had the website been more up front with that I wouldn’t have paid the extra thinking I was getting preferred status. The swim up room was another lever higher than the pool. The website made it sound as though it would be the same level as the pool so this was an inconvenience. There was a water slide to get to the pool so that slightly made up for it. The room was dirty and not well maintained. This was not a bad reflection on the maid staff as they did a good job cleaning the best they could. The shower water was always cold and the toilet barely flushed. The staff on the other hand was very friendly and the drinks were good and cold.
This property is very disappointing for the cost. We booked a preferred junior superior suite. Room: Don't waste your money on preferred status. Upon checking in... there is no difference in guest treatment or amenities. You can use the entire resort. The rooms are dirty. Our room walls were littered with handprints, glass doors dirty, and the rug in our room was gross. Daily cleaning might happen at 10 am and it might not happen till its time for turndown service. Most days you will have to request your room to be cleaned. Food: Don't expect to gain any weight while on this resort. The food is uneatable. It is definitely not fresh. We even received a piece of salmon that was raw almost all the way through. There is no since of urgency or return of the wait staff. If you order a tea... that's all you get. One glass. They take forever to seat you, take your order, and never come back. The bartenders are just as bad. Want a drink on the beach? Good luck. It will be faster to walk to one of the bars and wait in line. Accessibility: If you are older, unsteady, or just have problems walking... this is NOT the place for you! The tile is slick everywhere... the pathways are steep and if you are going over the lazy river pool... look out because you could easily break a tail bone. There is no clear path to anything. Entertainment: Good luck finding it. If you see it on a schedule its a scavenger hunt trying to find where it is located. Worst resort in Coz.
It was a relaxing place.
Location was excellent. The service from the staff was very excellent. We were are large group and several in our group haver serious room issues that took several days to resolve. I would stay here again but i would be very cautious about the room.
The staff was very friendly, and very helpful. They are very serious about protecting everyone from COVID.
The property is NOTHING like the pictures. Its very old and needs tons of upgrades and TLC. The food is terrible. The Mexican rest. was the only one we actually finished an item. Not just a bite and then discard. The drinks are very watered down. Our room smelt old and musty. The staff is very friendly anf willing to accommodate you in any way they can. That was enjoyable. We will come back to Cozumel to dive and for day excursions but NEVER to stay here again.
Food was fair. Property had some issues with losing power.
Going thru orbitz and saeching for all inclusive we came across Secrets. We booked it only to find out when we arrived we had to pay extra for all inclusive?!? We were not happy to say the least! The property was nice and friendly staff.
Secrets Aura Cozumel - Adults Only - All Inclusive places you next to Arrecifes de Cozumel National Park and within a 10-minute walk of Paradise Beach. This 266-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 5 restaurants.
There are multiple options for onsite dining with 5 restaurants, including Windows, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Barefoot Grill with its ocean views. You can get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and Select Comfort beds with Egyptian cotton sheets ensure a restful night. IPod docks, sitting areas, and ceiling fans are other standard amenities.
Guests of Secrets Aura Cozumel - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. A stay here includes free valet parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and tours/tickets. Other amenities at this adults-only resort include outdoor tennis courts, free WiFi in public areas, and conference space.
Shortage supplies, towels, breakfast, liquor, pool towels
This is our second time here at this property and probably our last. Not because there are any major problems but enough for us to try somewhere else next time. Pros Location Beautiful beach Nice rooms Snorkeling on-site Ideal location for scuba diving Some of the food was excellent. Water slides into bar pool Spa facility is great Gym Cons Some staff are not very attentive Some are awesome Tons of mosquitos Need bug repellant if you eat outside. Always out of towels. Some pools were cloudy could not see the bottom. Some pools were hot, not inviting. Only one jacuzzi Very limited alcohol selection even in the preferred section. No consistency with making simple cocktails from different bars. Some were great and some were awful.
Hello Mr. Chad. We apologize for not being able to reach your expectations this time; I have already taken notes of the opportunity areas and have been shared with our manager, we are going to be paying extra attention to the towel situation, the alcohol options, and doing a special training with our bartenders; allow me to mention that we have solved the problems with all our pools. I remain at your service Eduardo Betancourt
We liked our room. It was very clean and we loved the layout of it. The resort is nice and the staff was wonderful. The food was good.
Hello Glenn, Thank you for taking some of your time to write your review about your stay with us. We are happy to learn that you loved the room,the cleanliness, layout and the staff and the food. We are sharing the information with our team members to motivate them to continue doing their best . I remain at your service
What I didn’t like is that you can’t use certain restaurants or pools if you’re not a “preferred member”. I think it’s crap that you spend a lot of money for the trip and upgraded for an ocean view room that the trees were severely over grown past our balcony and we didn’t have a good view of the ocean. I don’t remember reading on your website about not being able to use certain pools or restaurants.
This property definitely needs some updating!!
Hello Mr. Brian Thank you for taking some of your time to write your reviews and rating us. We apologize for the inconveniences, and allow me to mention that our new general manager is already working together with all our department heads to improve these aspects that he mentioned. With this said, we hope you can give us an extra opportunity in the future and you can experience all our improvements. I remain at your service Eduardo Betancourt
The beautiful setting, the staff was amazing, the food was excellent, the pools were awesome, the cleanliness was amazing and the beach and ocean was perfect.
Hello Mrs. Joyce, Thank you for sharing your experience with us. It is a pleasure to read that you loved you stay with us. we are honored to read that we reach your expectations, I am sharing this amazing comments with our team members to motivate them to continue offering this amazing service. We hope to see you soon again. I remain at your service Eduardo Betancourt
The location is great.The room was very dirty,it’s not worth the money.Food was terrible,not too many options,the drinks were bad.
Hello Mrs. Aneta, We apologize for the inconveniences, we have shared this with our head department to take the necessary actions. I remain at your service Eduardo Betancourt
Great stay overrall! We will be back!!
Dear Justin Thank you so much for your great comments! We are glad to learn from your review you find Secrets Aura Cozumel to be a beautiful place with great service. We would love to see you and your lovely family home with us very soon for a brand-new adventure and relaxing vacation at this remarkable property. I remain at your service Eduardo Betancourt
Fantastic facility had a great time
Hello Mr. Gerald Thank you for sharing your review with us, we are honored to read that you loved your stay. This is one of our main goals, and it is always a pleasure to us to see comments like yours. We hope you can visit us again soon. I remain at your service Eduardo Betancourt
Hello PravinWe apologize for the situations. we are doing all in our hand to control the external situation caused for the ferry company who deliver most of our supplies. We are now working and evaluation new solution to minimize and improve these situations. Once again , we apologize for the inconveniences. I remain at your service