Location was excellent. The service from the staff was very excellent. We were are large group and several in our group haver serious room issues that took several days to resolve. I would stay here again but i would be very cautious about the room.
The staff was very friendly, and very helpful. They are very serious about protecting everyone from COVID.
The property is NOTHING like the pictures. Its very old and needs tons of upgrades and TLC. The food is terrible. The Mexican rest. was the only one we actually finished an item. Not just a bite and then discard. The drinks are very watered down. Our room smelt old and musty. The staff is very friendly anf willing to accommodate you in any way they can. That was enjoyable. We will come back to Cozumel to dive and for day excursions but NEVER to stay here again.
Food was fair. Property had some issues with losing power.
Going thru orbitz and saeching for all inclusive we came across Secrets. We booked it only to find out when we arrived we had to pay extra for all inclusive?!? We were not happy to say the least! The property was nice and friendly staff.
No hot water in room
The food was absolutely incredible. Very nice staff and great amenities! I would recommend staying here to anyone!
Beach, location, atmosphere, nice people, shows, and bars
The staff were awesome never wanted for anything the pools were always clean
We where ther September 4th-11th 2020 and I think due to COVID they where a little under staffed so the grounds where messy. And they said the food selection was very limited. Same breakfast menu every day. The staff that was there was great and friendly.
It is a wonderful place to stay. Staff was wonderful only a few minor issues in the room. Took a couple of days to get it all fixed other than that had a wonderful stay. I would recommend it to anyone and will use them everyone I go back to Cozumel. They will spoil you. I had a great time
I absolutely loved having the swim up room. That made our trip. I think the hotel rooms need some work done. Especially in the bathrooms.
Secrets Aura Cozumel - Adults Only - All Inclusive places you within a 15-minute stroll of popular sights such as Paradise Beach and Playa Mia Grand Beach and Water Park. This 266-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 5 restaurants.
There are multiple options for onsite dining with 5 restaurants, including Windows, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Barefoot Grill with its ocean views. You can get a quick energy boost at the coffee shop/café.
All 266 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and Select Comfort beds with Egyptian cotton sheets ensure a restful night. IPod docks, ceiling fans, and safes are other standard amenities.
Guests of Secrets Aura Cozumel - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and dry cleaning/laundry. Other amenities at this adults-only resort include outdoor tennis courts, free WiFi in public areas, and conference space.
Location was excellent. The service from the staff was very excellent. We were are large group and several in our group haver serious room issues that took several days to resolve. I would stay here again but i would be very cautious about the room.
The staff was very friendly, and very helpful. They are very serious about protecting everyone from COVID.
Dear guest We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared it with our team. Regards from cozumel
The property is NOTHING like the pictures. Its very old and needs tons of upgrades and TLC. The food is terrible. The Mexican rest. was the only one we actually finished an item. Not just a bite and then discard. The drinks are very watered down. Our room smelt old and musty. The staff is very friendly anf willing to accommodate you in any way they can. That was enjoyable. We will come back to Cozumel to dive and for day excursions but NEVER to stay here again.
Dear Guest Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future. I remain at your service Eduardo Betancourt
Dear Guest Thank you for your rating, we hope you can share more details about your experience as you know we are always working to improve our service and your comments can help you reach this. I remain at your service Eduardo Betancourt
Food was fair. Property had some issues with losing power.
Dear guest We apologize for all the inconveniences caused for the unexpected situation you had during your stay. As you know, 2 weeks ago we have this situation on property;the first day it was a situation in all the island, you can actually verify the CFE, electricity company accounts mentioning the problem was in playa del carmen, Tulum and Cozumel. unfortunately, after the next day, only the south part of the island was affected by this, Fortunately Electricity is back and working perfectly. I remain at your service Eduardo Betancourt
Going thru orbitz and saeching for all inclusive we came across Secrets. We booked it only to find out when we arrived we had to pay extra for all inclusive?!? We were not happy to say the least! The property was nice and friendly staff.
Dear Guest Thank you for contacting us. we are happy to see that you could visit us, and you were happy with our property and staff, we would like to mention that we have all-inclusive rates and Breakfast only, we hope you can give us an extra opportunity in the future we are sure we are going to be able to assist you with everything prior and during your stay. I remain at your service Eduardo Betancourt
No hot water in room
Dear guest we apologize for the inconvenience with the hot water, could you please let us know about the number of the building where you faced this situation?. I will be waiting for your reply.
Dear Guest Thank you for rating us, it is a pleasure to see that you enjoyed your stay with us. We hope to see you soon again, We remain at your service
Dear guest thank you for your rating, we are happy to understand that you could enjoy most of our services and facilities, do not hesitate to share the opportunity areas, we are always working to improve our resort. regards
The food was absolutely incredible. Very nice staff and great amenities! I would recommend staying here to anyone!
Dear guest We appreciate your opinion and objectivity, please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences in our guests. We thank you on behalf of our team and Management. Once again, thank you for taking the time to write a review. We wish you all the very best in the future and we hope to see you soon again. I remain at your service
Hello MR. Kent Thank you for the recognition you did of our team. we are sharing this to motivate them to continue offering this amazing service: regarding the room situation, we can assure you that our maintenance team will be working to improve those areas. We hope you can give us a second opportunity in the future we are sure you are going to love all our improvements. I remain at your service Eduardo Betancourt