The property is in need of updates which they are working on and everything seems to need a good cleaning. The quality of workmanship is low. Quality of food is not as good as the sister resort Dreams just down the beach. Service is acceptable but can be slow. It is nice that you can also use Sunscape and Dreams for dinner and bar options. Miguel server at beach / pool was great and very friendly. Swim up rooms with the lazy river are nice with a full lounging bed available on the deck.
So here’s the thing…We booked a stay at Secrets Aura but got “bumped” to another property because they were overbooked and we had booked through Orbitz. If you book through a third party like Orbitz/Expedia you’ll get bumped first versus if you booked through that hotel directly. This was disappointing because we chose Secrets because it was adults only but got sent to a family friendly hotel instead. The rooms provided to us had a nice view but we were still not where we planned to stay and going back and forth between the properties in order to access amenities was an inconvenience. Staff was friendly and helpful. Rooms at Dreams (where we got sent instead) were not soundproof at all- which is fine unless you have loud neighbors. Be aware that booking through this site is not a guarantee you’ll stay at your chosen hotel.
This is not a five (5) star hotel. 2.5 stars at best. The rooms are old and dirty, with openings around the doors letting in the mosquitos. The pools have algae growing on the tiles, and exposed electrical wiring surrounds every pool light. The food and drink service is terrible. Drinks are weak, and beer is barely cold. The upgraded minibar was a joke; juice boxes, beer, water, pringles, and M&M's. Hyiat needs to renovate and reinvent this place. Or lower the prices to reflect 2-3 star hotels, and customers will lower their expectations. This was a massive waste of time and money.
We booked a short trip and our first room was horribly unkept, and dirty. Then, we woke up and the roof had leaked all over our stuff and everything was stinky water soaked. Not a great experience for sure.
You couldn’t ask for a better experience! We loved every minute and our only regret was that we should have stayed longer than the 6 days we booked!
The resort needs lots of updates and maintenance. AC in the rooms were not working for a couple of days. Club on the resort was not nice at all. The ceiling was leaking and there was a huge puddle of water in the middle of the floor.
Nice place
The resort wasn’t bad but Orbitz did a terrible job of coordinating things with the resort. Unfortunately a flight that I booked with Orbitz was canceled which took a day and a half off of our trip. Orbitz claimed they couldn’t refund me for the missed day
We had a wonderful time but beware! When you go to through the airport they will LIE to you and offer you great deals. DON'T fall for it. They will trap you in a very long (more than 2 hrs) presentation that is Very high pressure. When you go to exit, only interact with the car booths to the right if you need a ride. DO NOT interact with those standing around offering to help OR any counter agents to the left. The Pizza restaurant is amazing!!
Secrets property was gorgeous! The food and drinks were good, activities were fun, staff was super friendly. Our room was perfect! The beach is a little rocky but still had a great time swimming in it!
Other than the few nicer dining options, the food was not good. Thankfully the staff were very friendly, and they serve bottled water everywhere, so no stomach troubles that you sometimes run into in Mexico.
The resort was clean, but older… the staff was amazing housekeeping, valet, event planners, the bartenders, wait staff … friendly and kind
Nice Scuba experience staying at this resort
Shortage supplies, towels, breakfast, liquor, pool towels
This is our second time here at this property and probably our last. Not because there are any major problems but enough for us to try somewhere else next time. Pros Location Beautiful beach Nice rooms Snorkeling on-site Ideal location for scuba diving Some of the food was excellent. Water slides into bar pool Spa facility is great Gym Cons Some staff are not very attentive Some are awesome Tons of mosquitos Need bug repellant if you eat outside. Always out of towels. Some pools were cloudy could not see the bottom. Some pools were hot, not inviting. Only one jacuzzi Very limited alcohol selection even in the preferred section. No consistency with making simple cocktails from different bars. Some were great and some were awful.
We liked our room. It was very clean and we loved the layout of it. The resort is nice and the staff was wonderful. The food was good.
What I didn’t like is that you can’t use certain restaurants or pools if you’re not a “preferred member”. I think it’s crap that you spend a lot of money for the trip and upgraded for an ocean view room that the trees were severely over grown past our balcony and we didn’t have a good view of the ocean. I don’t remember reading on your website about not being able to use certain pools or restaurants.
This property definitely needs some updating!!
Paradise Beach is within a 5-minute walk of Secrets Aura Cozumel - Adults Only - All Inclusive while other popular sites like Mr. Sancho's Beach Club are within a 15-minute stroll. This 266-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 5 restaurants.
There are multiple options for onsite dining with 5 restaurants, including Windows, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Barefoot Grill with its ocean views. You can get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. IPod docks, sitting areas, and ceiling fans are other standard amenities.
Guests of Secrets Aura Cozumel - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. A stay here includes free valet parking. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this adults-only resort include outdoor tennis courts, free WiFi in public areas, and meeting rooms.
The property is in need of updates which they are working on and everything seems to need a good cleaning. The quality of workmanship is low. Quality of food is not as good as the sister resort Dreams just down the beach. Service is acceptable but can be slow. It is nice that you can also use Sunscape and Dreams for dinner and bar options. Miguel server at beach / pool was great and very friendly. Swim up rooms with the lazy river are nice with a full lounging bed available on the deck.
So here’s the thing…We booked a stay at Secrets Aura but got “bumped” to another property because they were overbooked and we had booked through Orbitz. If you book through a third party like Orbitz/Expedia you’ll get bumped first versus if you booked through that hotel directly. This was disappointing because we chose Secrets because it was adults only but got sent to a family friendly hotel instead. The rooms provided to us had a nice view but we were still not where we planned to stay and going back and forth between the properties in order to access amenities was an inconvenience. Staff was friendly and helpful. Rooms at Dreams (where we got sent instead) were not soundproof at all- which is fine unless you have loud neighbors. Be aware that booking through this site is not a guarantee you’ll stay at your chosen hotel.
Dear Alicia,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered during your stay.At Secrets Aura, we strive to provide each guest with a memorable and personalized experience, and we regret that we were unable to provide you with the adults-only ambiance you were looking forward to. We understand how disappointing it must have been to be relocated to another property, especially after making a reservation at our resort.Your feedback on the challenges faced with room soundproofing at Dreams and the inconvenience of moving between properties is duly noted and will be shared with our management team for evaluation and improvement.We appreciate your kind words about our staff. Our team always endeavors to provide the best service, and it's reassuring to know they were able to assist you during your stay.In the future, we recommend booking directly through our hotel's website or reservations team to avoid any potential issues that may arise when booking through third-party websites.Once again, we deeply regret the inconvenience you faced, and we hope you will consider giving us another opportunity to serve you in the future. We would love to show you the exceptional experience Secrets Aura is known for.
Dear Chad, Thank you so much for your visit. We appreciate it!
This is not a five (5) star hotel. 2.5 stars at best. The rooms are old and dirty, with openings around the doors letting in the mosquitos. The pools have algae growing on the tiles, and exposed electrical wiring surrounds every pool light. The food and drink service is terrible. Drinks are weak, and beer is barely cold. The upgraded minibar was a joke; juice boxes, beer, water, pringles, and M&M's. Hyiat needs to renovate and reinvent this place. Or lower the prices to reflect 2-3 star hotels, and customers will lower their expectations. This was a massive waste of time and money.
Dear Nicole,We would like to start by expressing our deepest apologies for the disappointment you experienced during your recent stay with us. It is disheartening to learn that we did not meet your expectations, and we take your feedback seriously as it allows us to address areas that need improvement.We are truly sorry for the condition of the rooms and the cleanliness issues you encountered. We understand the importance of providing comfortable and well-maintained accommodations for our guests, and we deeply regret that we fell short in this regard. Rest assured, we are already working on improvements to address the issues you mentioned.Additionally, we apologize for the state of the pools and the issues with the electrical wiring surrounding the pool lights. The safety and well-being of our guests are of utmost importance to us, and we will be taking immediate action to rectify these concerns.Regarding the food and drink service, we understand the significance of quality offerings, and we are sorry to hear that we did not meet your expectations. Your feedback has been shared with our F&B teams to make the necessary improvements.Furthermore, we appreciate your feedback on the upgraded minibar, and we will be re-evaluating the offerings to ensure they are in line with our guests' expectations.Please be assured that we are committed to providing the best possible experience for our guests, and we will be using your comments to learn and grow.We truly regret that your stay with us did not meet your expectations, and we would like the opportunity to make amends.Once again, we extend our apologies for any inconvenience you faced. Thank you for sharing your feedback with us, and we hope you will reconsider staying with us again in the future.Sincerely,
We booked a short trip and our first room was horribly unkept, and dirty. Then, we woke up and the roof had leaked all over our stuff and everything was stinky water soaked. Not a great experience for sure.
Dear Jaime,We want to begin by extending our sincere apologies for the unacceptable experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to hear that we fell short of providing you with the high-quality accommodations and service you deserve.Please know that the condition of the first room you were assigned is not reflective of our usual standards, and we deeply regret the disappointment it caused you. We understand the importance of a clean and well-maintained room, and we will be investigating the matter to ensure such occurrences are not repeated in the future.Moreover, the leak in your room that resulted in your belongings being damaged is entirely unacceptable. We are truly sorry for this inconvenience and the negative impact it had on your overall experience. Rest assured, we will address this issue promptly and take the necessary steps to prevent such incidents from happening again.We truly regret that your trip was marred by these unfortunate events, and we apologize for any distress it caused you. Please be assured that we take your feedback seriously, and we will be using it as an opportunity to improve our services and facilities.We would like to make things right and have the chance to restore your faith in our hotel. Thank you for bringing these matters to our attention. We hope you will reconsider staying with us again and allow us to make amends for the inconvenience you faced.Sincerely,
You couldn’t ask for a better experience! We loved every minute and our only regret was that we should have stayed longer than the 6 days we booked!
Dear Sharon,It makes us very happy to know you did have such an amazing time with us. We also enjoyed every minute; it was a pleasure to be your host. We hope next time you may stay longer. We send you a big hug from Secrets Aura Cozumel. We look forward to your next visit.
The resort needs lots of updates and maintenance. AC in the rooms were not working for a couple of days. Club on the resort was not nice at all. The ceiling was leaking and there was a huge puddle of water in the middle of the floor.
Dear Jenna,Please excuse us for any shortfall in our service, we are sure that this is not the type of experience our guests deserve. We will work diligently to improve every aspect of our service and products offered. Our sincerest apologies, kindest regards.
Nice place
Dear Stacy Jo,Thank you so much for your visit, we really aprecciate it. We hope you would give us the opportunity to be your hosts again.
The resort wasn’t bad but Orbitz did a terrible job of coordinating things with the resort. Unfortunately a flight that I booked with Orbitz was canceled which took a day and a half off of our trip. Orbitz claimed they couldn’t refund me for the missed day
Dear Wydell,We wanted to know more about your recent stay with us. Unfortunately the low scoring affect us and not affect Orbitz. We hope you may give us more information about our services and products offered at the resort. We aprecciate all your comments.
We had a wonderful time but beware! When you go to through the airport they will LIE to you and offer you great deals. DON'T fall for it. They will trap you in a very long (more than 2 hrs) presentation that is Very high pressure. When you go to exit, only interact with the car booths to the right if you need a ride. DO NOT interact with those standing around offering to help OR any counter agents to the left. The Pizza restaurant is amazing!!
Dear Dennis,Thank you for your comments, we are so glad that you did like the pizzeria. Thank you for your visit.
Hello Mr. JeffreyThank you for sharing your feedback with us. We appreciate your patience as we work on updates to improve the property. We apologize for any cleanliness issues you encountered and for any shortcomings in the quality of workmanship. We will address these concerns with our team to ensure a better experience for our guests.We're glad to hear that you enjoyed the swim-up rooms with the lazy river and the full lounging bed on the deck. It's also great to know that you found Miguel's service at the beach/pool to be excellent.We will take your feedback into consideration as we continue to refine our food offerings.We're pleased that you appreciated the option to use facilities at Sunscape and Dreams for dining and bars. Thank you again for your feedback, and we hope to welcome you back for an even better experience in the future.We remain at your service