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Presidente InterContinental Cozumel Resort & Spa

4.5 out of 5.0

Recent guest reviews

The hotel is located on a beautiful private beach. When we arrived they upgraded our room to an oceanfront view suite. The food was excellent at all of the restaurants. The staff was very friendly and helpful. It was clear cleanliness was important. We enjoyed our vacation and would return to the same hotel.

Quiet peaceful resort. Getting a bit run down. But still a beautiful place.

The Presidente InterContinental Cozumel Resort Hotel is an excellent choice for a relaxing visit. This was the 5th or 6th time we have stayed at this property over the past 15 years and we were not disappointed. It was quiet, relaxing and met our expectations. The staff is super helpful, professional and friendly. The property is well maintained and is constantly being upgraded to meet their patron's needs. Food is excellent in their four restaurants and with varied menus. The daily breakfast buffet has an international flair with the choices as well as traditional Mexican fare and should not be missed. Cozumel Island is safe and hospitable to tourists with interesting dining and shopping available. It is a few dollars cab ride from the resort. Cruise ships have made Cozumel a popular stop but after 6-7 PM most have left and the evenings are very uncrowded. Enjoying the pools, the beach or with snorkeling, fishing or scuba diving at the hotel provides plenty to occupy your time before the sunset cocktail hour. Overall, great place and good value in my opinion.

Best staff and complete resort experience, we will definitely come back and recommend to anyone looking for a tropical location and relaxing time.

Clean and beautiful. The staff was friendly and thankfully spoke English very well.

excelent , excellent breakfast, the staff was very nice, beautiful hotel at the beautiful beach

The overall personal feel of the hotel was lacking from prior experiences. I have stayed there at least 5 times if not more. I used to walk in and feel like I was in paradise. This time I walked in and had to request numerous items that were missing. Nobody was unfriendly; however, there used to be a sense of extreme friendliness.

Beautiful hotel and grounds. Friendly and helpful staff. Delicious food.

We stayed in an ocean view suite, 4 floor. Nice big room, comfortable beds, sitting areas and with an awesome bathroom, huge, double vanity, soaking tub with ocean view, big shower, separate toilet. The balcony with 2 chairs and a small table would have had more room to have a lounge chair. I guess our room was one of the not renovated suites, but still fine. The hotel is really quite, even the air condition is really quite. There was a golf tournament going on when we were there, but still no noise in our room, perfect. Always a free lounge chair at the beach and pool. Very clean and well maintained. Nice snorkeling right there. So relaxing hanging out in the infinity pool looking out to the ocean with a drink in your hand. We had the adult only pool for ourselves. I guess it was low season. The guys at the dive shop and dive instructors were great. They handled all of our gear and cleaned it after our dive, it magically appeared the next day. Loved it. Diving as always in Cozumel awesome. 3 restaurants with great food selections, we liked all of them.

The hotel was elegant in a tropical way. The staff was always friendly always smiling and very helpful. We were diving and the boat picked us up just yards from our room door. The restaurants were wonderful and again the staff was great. I lost a part of my diving equipment and they found a replacement for me. The only real problem we had was we made the mistake of using a company called Local Expert (do not use these people) to pick us up and take us to the airport. When we could not arrange the return trip and the hotel staff tried also to call the company and could not talk to them, the staff made sure we got to the airport. A special thanks to manager Gustavo, the concierge johnni, Scuba du help Carlos "monkey". Restaurant help Marchel and the rest of the great staff!!!

All you can ask for in a resort in Cozumel...scuba diving right out of the hotel beach or dock. Great to share wonderful moments with the family and friends, not even needing to leave the resort.

Room was small, near the central air conditioning system for the property so it was very noisy. The A/C in the room was also noisy. Room was clean every day but it did not stop cockroaches to sneak into the room twice. Hotel facility is really good, staff is very friendly but we were not lucky enough with the room.

Greatly enjoyed our stay. Wonderful food and excellent waiters and hotel staff. We will definitely be back.

We had a wonderful experience at this hotel. Staff was very thoughtful and warm. The pools are exceptional and the grounds are groomed. We ate at the restaurants at the hotel and the food was very good, especially the seafood.

This was our second visit, and didn't think it could be any better than the first. Oh, how wrong we were! The room renovations are phenomenal! The staff is second to none, unbelievable that they remember your last visit and are delighted you have returned. Already planning our trip for next year.

from the point of our arrival until our checkout 18 nights later, we were given what seemed like the vip treatment. we arrived on a warm day after a long flight and were handed some cool washcloths for a face and neck cool down. my wife REALLY appreciated that small gesture, since the heat is not her friend! after that we upgraded to an oceanfront room and were very glad we did! the entire staff from the resort manager to the friendly resort team helped us with every need and wish!

Great ocean resort vibe. Amazing pool and clear beaches.

Beach access and pools are excellent. Reef snorkeling off the hotel property, beautiful scenery and excellent food. Cost is a little more, but well worth the value. Breakfast/Lunch and Dinner on the beach and at the new wood fire grill.

I have been coming to this hotel for years, to me its location and beach front is just hard to surpass. Although the place is nice and the rooms are fairly large and comfortable, it is starting to show its age with little issues like showers clogging, A/C units not working at its 100, and so on. In general, it is the best option in Cozumel and if you like to be on the beach and snorkel of dive, look no further.

Spa was amazing! Tried both restaurants. Fabulous! Great service!

Carretera A Chankanaab Km 6-5 Cozumel QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Within a short walk of Discover Mexico Cozumel Park, Presidente InterContinental Cozumel Resort & Spa is within 2 miles (3 km) of Chankanaab National Park. This 220-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. It's near the airport and also near Stingray Beach and Cozumel Island Hotel Association.


Dining

This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.


Rooms

Presidente InterContinental Cozumel Resort & Spa's 220 rooms are air-conditioned and provide balconies, minibars, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include free newspapers, free bottled water, and safes.


Property features

Presidente InterContinental Cozumel Resort & Spa features a private beach, a full-service spa, and 2 outdoor pools. You can put free valet parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a health club, a sauna, and free WiFi in public areas.

Room options

Habitacion de lujo vistas al oceano

Full 2 | King 1 | Sleeps 4

Habitacion de lujo frente a la playa

Full 2 | King 1 | Sleeps 4

Tower Ocean View

Full 2 | King 1 | Sleeps 4

Habitacion de lujo en el arrecife

Full 2 | King 1 | Sleeps 4

Guest reviews for Presidente InterContinental Cozumel Resort & Spa

Everyone (17) Couples (76) Business (1) Family (71) Friends (10) Other (5)
5

excellent vacation

Everyone

The hotel is located on a beautiful private beach. When we arrived they upgraded our room to an oceanfront view suite. The food was excellent at all of the restaurants. The staff was very friendly and helpful. It was clear cleanliness was important. We enjoyed our vacation and would return to the same hotel.

By , from Maine on Feb 22, 2018

4

best snorkeling

Everyone

Quiet peaceful resort. Getting a bit run down. But still a beautiful place.

By on Feb 18, 2018

5

consistent quality and staff...

Everyone

The Presidente InterContinental Cozumel Resort Hotel is an excellent choice for a relaxing visit. This was the 5th or 6th time we have stayed at this property over the past 15 years and we were not disappointed. It was quiet, relaxing and met our expectations. The staff is super helpful, professional and friendly. The property is well maintained and is constantly being upgraded to meet their patron's needs. Food is excellent in their four restaurants and with varied menus. The daily breakfast buffet has an international flair with the choices as well as traditional Mexican fare and should not be missed. Cozumel Island is safe and hospitable to tourists with interesting dining and shopping available. It is a few dollars cab ride from the resort. Cruise ships have made Cozumel a popular stop but after 6-7 PM most have left and the evenings are very uncrowded. Enjoying the pools, the beach or with snorkeling, fishing or scuba diving at the hotel provides plenty to occupy your time before the sunset cocktail hour. Overall, great place and good value in my opinion.

By , from Columbus, Ohio on Feb 1, 2018

5
Everyone

Best staff and complete resort experience, we will definitely come back and recommend to anyone looking for a tropical location and relaxing time.

By on Jan 15, 2018

5

epic stay for im cozumel

Families

Clean and beautiful. The staff was friendly and thankfully spoke English very well.

By , from Ohio on Dec 2, 2017

5

nice hotel in the beach

Everyone

excelent , excellent breakfast, the staff was very nice, beautiful hotel at the beautiful beach

By on Oct 2, 2017

4

nice hotel but has changed from 5 to a 4.

Everyone

The overall personal feel of the hotel was lacking from prior experiences. I have stayed there at least 5 times if not more. I used to walk in and feel like I was in paradise. This time I walked in and had to request numerous items that were missing. Nobody was unfriendly; however, there used to be a sense of extreme friendliness.

By , from Dallas, TX on Jul 18, 2017

5

love the presidente intercontinental!

Everyone

Beautiful hotel and grounds. Friendly and helpful staff. Delicious food.

By , from Venice, CA on Jul 12, 2017

5

very nice quite hotel.

Everyone

We stayed in an ocean view suite, 4 floor. Nice big room, comfortable beds, sitting areas and with an awesome bathroom, huge, double vanity, soaking tub with ocean view, big shower, separate toilet. The balcony with 2 chairs and a small table would have had more room to have a lounge chair. I guess our room was one of the not renovated suites, but still fine. The hotel is really quite, even the air condition is really quite. There was a golf tournament going on when we were there, but still no noise in our room, perfect. Always a free lounge chair at the beach and pool. Very clean and well maintained. Nice snorkeling right there. So relaxing hanging out in the infinity pool looking out to the ocean with a drink in your hand. We had the adult only pool for ourselves. I guess it was low season. The guys at the dive shop and dive instructors were great. They handled all of our gear and cleaned it after our dive, it magically appeared the next day. Loved it. Diving as always in Cozumel awesome. 3 restaurants with great food selections, we liked all of them.

By , from Kentucky on May 16, 2017

Review comment responded on May 19, 2017

Dear Guest, Thank you for taking the time to share your comments with us, they are really important to us in order to improve our service. I'm really glad to hear that you enjoyed your stay with us and that you lied our Resort. We hope to see you back at Cozumel Paradise soon! Kind Regards, Henry Walther Regional Director

5

elegant and quiet next to the beach

Everyone

The hotel was elegant in a tropical way. The staff was always friendly always smiling and very helpful. We were diving and the boat picked us up just yards from our room door. The restaurants were wonderful and again the staff was great. I lost a part of my diving equipment and they found a replacement for me. The only real problem we had was we made the mistake of using a company called Local Expert (do not use these people) to pick us up and take us to the airport. When we could not arrange the return trip and the hotel staff tried also to call the company and could not talk to them, the staff made sure we got to the airport. A special thanks to manager Gustavo, the concierge johnni, Scuba du help Carlos "monkey". Restaurant help Marchel and the rest of the great staff!!!

By , from DFW on May 7, 2017

Review comment responded on May 11, 2017

Dear Guest, First of all I would like to thank you for taking your time and writing about your recent stay with us. I'm very glad to hear you enjoyed your stay at Presidente InterContinental Cozumel Resort & Spa with the care of our friendly staff, especially Gustavo, Jhonni and Carlos. We will be waiting for your next visit to Cozumel. Kind Regards, Henry Walther Regional Director