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Presidente InterContinental Cozumel Resort & Spa

4.5 out of 5.0

Recent guest reviews

excelent , excellent breakfast, the staff was very nice, beautiful hotel at the beautiful beach

The overall personal feel of the hotel was lacking from prior experiences. I have stayed there at least 5 times if not more. I used to walk in and feel like I was in paradise. This time I walked in and had to request numerous items that were missing. Nobody was unfriendly; however, there used to be a sense of extreme friendliness.

Beautiful hotel and grounds. Friendly and helpful staff. Delicious food.

We stayed in an ocean view suite, 4 floor. Nice big room, comfortable beds, sitting areas and with an awesome bathroom, huge, double vanity, soaking tub with ocean view, big shower, separate toilet. The balcony with 2 chairs and a small table would have had more room to have a lounge chair. I guess our room was one of the not renovated suites, but still fine. The hotel is really quite, even the air condition is really quite. There was a golf tournament going on when we were there, but still no noise in our room, perfect. Always a free lounge chair at the beach and pool. Very clean and well maintained. Nice snorkeling right there. So relaxing hanging out in the infinity pool looking out to the ocean with a drink in your hand. We had the adult only pool for ourselves. I guess it was low season. The guys at the dive shop and dive instructors were great. They handled all of our gear and cleaned it after our dive, it magically appeared the next day. Loved it. Diving as always in Cozumel awesome. 3 restaurants with great food selections, we liked all of them.

The hotel was elegant in a tropical way. The staff was always friendly always smiling and very helpful. We were diving and the boat picked us up just yards from our room door. The restaurants were wonderful and again the staff was great. I lost a part of my diving equipment and they found a replacement for me. The only real problem we had was we made the mistake of using a company called Local Expert (do not use these people) to pick us up and take us to the airport. When we could not arrange the return trip and the hotel staff tried also to call the company and could not talk to them, the staff made sure we got to the airport. A special thanks to manager Gustavo, the concierge johnni, Scuba du help Carlos "monkey". Restaurant help Marchel and the rest of the great staff!!!

All you can ask for in a resort in Cozumel...scuba diving right out of the hotel beach or dock. Great to share wonderful moments with the family and friends, not even needing to leave the resort.

Room was small, near the central air conditioning system for the property so it was very noisy. The A/C in the room was also noisy. Room was clean every day but it did not stop cockroaches to sneak into the room twice. Hotel facility is really good, staff is very friendly but we were not lucky enough with the room.

Greatly enjoyed our stay. Wonderful food and excellent waiters and hotel staff. We will definitely be back.

We had a wonderful experience at this hotel. Staff was very thoughtful and warm. The pools are exceptional and the grounds are groomed. We ate at the restaurants at the hotel and the food was very good, especially the seafood.

This was our second visit, and didn't think it could be any better than the first. Oh, how wrong we were! The room renovations are phenomenal! The staff is second to none, unbelievable that they remember your last visit and are delighted you have returned. Already planning our trip for next year.

from the point of our arrival until our checkout 18 nights later, we were given what seemed like the vip treatment. we arrived on a warm day after a long flight and were handed some cool washcloths for a face and neck cool down. my wife REALLY appreciated that small gesture, since the heat is not her friend! after that we upgraded to an oceanfront room and were very glad we did! the entire staff from the resort manager to the friendly resort team helped us with every need and wish!

Great ocean resort vibe. Amazing pool and clear beaches.

Beach access and pools are excellent. Reef snorkeling off the hotel property, beautiful scenery and excellent food. Cost is a little more, but well worth the value. Breakfast/Lunch and Dinner on the beach and at the new wood fire grill.

I have been coming to this hotel for years, to me its location and beach front is just hard to surpass. Although the place is nice and the rooms are fairly large and comfortable, it is starting to show its age with little issues like showers clogging, A/C units not working at its 100, and so on. In general, it is the best option in Cozumel and if you like to be on the beach and snorkel of dive, look no further.

Spa was amazing! Tried both restaurants. Fabulous! Great service!

Best in Coz Room service food Expensive and Very disappointing. Food overall inconsistent

We love this hotel. We have stayed here several times and it's consistently wonderful. The beach is unbelievably beautiful, the rooms are cozy and comfortable, the bathroom shower is excellent (most hotels have very poor water pressure but not this hotel) and the staff is very welcoming and polite and helpful. When I couldn't get ice from the ice machine and an employee saw my problem, he immediately took my ice bucket and ran to the upstairs ice machine to get my ice and bring it to me. The spa is heavenly (had an excellent massage, and spent time In the steam room and whirlpool) - incredibly relaxing. If you are looking for a lot of nightlife or constant activity, this is not the place to stay. But if you are looking for a beautiful place to relax and unwind, this is the place. I wish we could vacation here every year.

Hotel was pleasant and the staff was fantastic. Every member of their team was polite, professional and efficient. Meals and beverages were rather expensive but quality was not an issue at all. WiFi was a problem throughout most of my stay. All in all it was a good experience but next time I'm in Cozumel, I'll probably try an all-inclusive resort.

Beautiful hotel. Very happy with the full service scuba diving facilities.

The hotel was wonderful right when you walk in the door. The staff was there to take your luggage and gave you a complimentary cool wet towel and a bottled water. The staff also talked about the amenities in the room and how to get around the hotel. They have a great scuba staff on site for ample diving. There is a family pool and also a private adult only pool which is beautiful. There was a great amount of space for swimming and snorkeling in the ocean. A person could see all the cruiseships coming in and out of the ports which was really cool to see. The restaurants had great food with great service.

Carretera A Chankanaab Km 6-5 Cozumel QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Within a short walk of Discover Mexico Cozumel Park, Presidente InterContinental Cozumel Resort & Spa is within 2 miles (3 km) of Chankanaab National Park. This 220-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. It's near the airport and also near Stingray Beach and Corona Beach.


Dining

This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.


Rooms

Presidente InterContinental Cozumel Resort & Spa's 220 rooms are air-conditioned and provide balconies, minibars, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include free newspapers, free bottled water, and safes.


Property features

Presidente InterContinental Cozumel Resort & Spa features a private beach, a full-service spa, and 2 outdoor pools. You can put free valet parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a health club, a sauna, and free WiFi in public areas.

Guest reviews for Presidente InterContinental Cozumel Resort & Spa

Everyone (13) Couples (76) Business (1) Family (70) Friends (10) Other (5)
5

nice hotel in the beach

Everyone

excelent , excellent breakfast, the staff was very nice, beautiful hotel at the beautiful beach

By on Oct 2, 2017

4

nice hotel but has changed from 5 to a 4.

Everyone

The overall personal feel of the hotel was lacking from prior experiences. I have stayed there at least 5 times if not more. I used to walk in and feel like I was in paradise. This time I walked in and had to request numerous items that were missing. Nobody was unfriendly; however, there used to be a sense of extreme friendliness.

By , from Dallas, TX on Jul 18, 2017

5

love the presidente intercontinental!

Everyone

Beautiful hotel and grounds. Friendly and helpful staff. Delicious food.

By , from Venice, CA on Jul 12, 2017

5

very nice quite hotel.

Everyone

We stayed in an ocean view suite, 4 floor. Nice big room, comfortable beds, sitting areas and with an awesome bathroom, huge, double vanity, soaking tub with ocean view, big shower, separate toilet. The balcony with 2 chairs and a small table would have had more room to have a lounge chair. I guess our room was one of the not renovated suites, but still fine. The hotel is really quite, even the air condition is really quite. There was a golf tournament going on when we were there, but still no noise in our room, perfect. Always a free lounge chair at the beach and pool. Very clean and well maintained. Nice snorkeling right there. So relaxing hanging out in the infinity pool looking out to the ocean with a drink in your hand. We had the adult only pool for ourselves. I guess it was low season. The guys at the dive shop and dive instructors were great. They handled all of our gear and cleaned it after our dive, it magically appeared the next day. Loved it. Diving as always in Cozumel awesome. 3 restaurants with great food selections, we liked all of them.

By , from Kentucky on May 16, 2017

Review comment responded on May 19, 2017

Dear Guest, Thank you for taking the time to share your comments with us, they are really important to us in order to improve our service. I'm really glad to hear that you enjoyed your stay with us and that you lied our Resort. We hope to see you back at Cozumel Paradise soon! Kind Regards, Henry Walther Regional Director

5

elegant and quiet next to the beach

Everyone

The hotel was elegant in a tropical way. The staff was always friendly always smiling and very helpful. We were diving and the boat picked us up just yards from our room door. The restaurants were wonderful and again the staff was great. I lost a part of my diving equipment and they found a replacement for me. The only real problem we had was we made the mistake of using a company called Local Expert (do not use these people) to pick us up and take us to the airport. When we could not arrange the return trip and the hotel staff tried also to call the company and could not talk to them, the staff made sure we got to the airport. A special thanks to manager Gustavo, the concierge johnni, Scuba du help Carlos "monkey". Restaurant help Marchel and the rest of the great staff!!!

By , from DFW on May 7, 2017

Review comment responded on May 11, 2017

Dear Guest, First of all I would like to thank you for taking your time and writing about your recent stay with us. I'm very glad to hear you enjoyed your stay at Presidente InterContinental Cozumel Resort & Spa with the care of our friendly staff, especially Gustavo, Jhonni and Carlos. We will be waiting for your next visit to Cozumel. Kind Regards, Henry Walther Regional Director

5

my option at the island!! always.

Everyone

All you can ask for in a resort in Cozumel...scuba diving right out of the hotel beach or dock. Great to share wonderful moments with the family and friends, not even needing to leave the resort.

By , from Pittsburgh on Apr 19, 2017

Review comment responded on May 1, 2017

Dear Guest, First of all I will like to thank you for sharing your comments about your recent stay. I'm glad you enjoyed your stay at Resort and diving with Scuba Du. We hope to see you back soon at Cozumel paradise. Kind Regards, Henry Walther Regional Director

4

room was horrible

Everyone

Room was small, near the central air conditioning system for the property so it was very noisy. The A/C in the room was also noisy. Room was clean every day but it did not stop cockroaches to sneak into the room twice. Hotel facility is really good, staff is very friendly but we were not lucky enough with the room.

By , from Pittsburgh on Apr 18, 2017

Review comment responded on May 1, 2017

Dear Guest, Thank you for sharing your comments with us, it help us in order to improve our quality and service. I'm glad to hear that our staff was friendly during your stay. We look forward to welcome you in a near future. Best Regards, Henry Walther Regional Director

5
Everyone

Greatly enjoyed our stay. Wonderful food and excellent waiters and hotel staff. We will definitely be back.

By on Apr 6, 2017

Review comment responded on Apr 11, 2017

Dear Guest, I'm very glad to hear that you enjoyed our Resort! We look forward to welcoming you once more at Paradise. Kind Regards, Henry Walther Regional Director

5

beautiful hotel

Everyone

We had a wonderful experience at this hotel. Staff was very thoughtful and warm. The pools are exceptional and the grounds are groomed. We ate at the restaurants at the hotel and the food was very good, especially the seafood.

By , from Colorado on Apr 1, 2017

Review comment responded on Apr 5, 2017

Dear Guest, I'm glad you enjoyed your stay at our resort. Thank you for sharing your review about your recent stay with us. We look forward to welcome you in a near future. Best Regards, Henry Walther Regional Director

5

perfection!

Everyone

This was our second visit, and didn't think it could be any better than the first. Oh, how wrong we were! The room renovations are phenomenal! The staff is second to none, unbelievable that they remember your last visit and are delighted you have returned. Already planning our trip for next year.

By , from Bondurant, Iowa on Mar 19, 2017

Review comment responded on Apr 5, 2017

Dear Guest, Thank you for sharing your comments with us as it helps us to improve our service. I'm glad you enjoyed your stay with us once more. Kind Regards, Henry Walther Regional Director