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All Ritmo Cancun Resort & Water Park - All Inclusive

3.5 out of 5.0

Recent guest reviews

Show has no water pressure what's the weather in a dribble of water came down I complain to the front desk and they did nothing about it very disappointing that you can't shower properly

I selected a garden view room but what they do not tell you is that those rooms are located across the street. And if you want to stay on the side of the main hotel, they will charge you extra.

Food was delicious and staff was awesome! Great Trip!

This resort has great activities for kids , but that's about it. Some staff were friendly, most were not. The cleanliness of the resort is minimal. I had to ask for bath towels every day. The food quality was minimal, we got sick from the food. I have previously been to four other resorts in Mexico and this one rates at the bottom.

This hotel is away from the main hotel zone. For that reason, if you want a fun resort for the whole family this is where we decided to stay. Full Service and fun environment for everyone from 2 to 40

Staff was awesome, many activities every day including dance lessons, karaoke, theater performance by staff, bike tour to nearby ruins. Kids club where you can leave the young ones for the day, my 7 year old was very happy and couldn't wait till 10 am to go there (are they open yet? Is it 10 yet?) The water park is good for smaller kids. Hotel rooms are dated and could use an update, but the activities and events more than compensated for it in our opinion. Definitely going back there!

The furniture on the hotel is to all ,air conditioner not working wood is to all to.

Old fashion typical Mexican style hotel, nothing excited. Food so so, pity much same old same old everyday. The bestselling point is the seaview as well as the beach. Good for budget travelers

The pool and the water park was amazing Tuesday night BBQ was the only meal I enjoyed during my stay, everything else needs work and I mean EVERYTHING!!!!!!!!!!

Congested eating area. Too close to boating doc. Average? Beach front.

Our family had a great time at all ritmo. Staff and the water park were the highlights. Between the park, tennis, putt putt and other activities it was a true all inclusive. This worked out well having young kids who can't do excursions. Food varied in quality but there was always something tasty for each meal. Evening shows are mediocre but entertaining, but for the price I can't complain much. Rooms were simple and outdated. I normally don't care but we decided to upgrade to a better room after 1 night. I highly recommend spending the extra $$ to hand pick your room when you arrive. We ended up with a room on the ground floor facing the ocean and near to food which more than made up for the downsides where as our first room was isolated with no view and a fuZzy analog TV.

Hotel has good beach view and nice deck with Bar. Unfortunately rooms and food Quality is not great. Especially for Vegetarians, options are Zero. They have only one restaurant for Lunch and two for dinner. Hotel website has listed three restaurants for the dinner options, but it is only one which serve different menu each day. Reservation timings are bad (11 am to 1pm). If someone leaves the hotel for any site seeing , you will not be able to reserve for dinner. I was there for Christmas weekend. Location is away from main strip which leaves with less options to pick any tour packages. Rooms are basic and need to upgrade. Breakfast is served with lot of fruits and were able to survive. Vegetarians can't survive with their options.

This all inclusive hotel was definitely not what I expected an "all inclusive" hotel to be... 1. They don't have food 24 hours. We checked in late and were hungry and they had hard hot dogs available only... disappointing. 2. I had ordered an roll away bed with my reservation and when we go into the room it was not there. We had to ask for it and wait. 3. We ordered 4 extra pillows and we only got two. They said that they could only do one per person... 4. Main restaurant is a buffet type but is not open all day during the day. Breakfast closes at 11.30 then they open from 12.30 to 3.30 for lunch and then they re-open from 6.00 to 10.00 pm for dinner. On the afternoon they open the snack bar between noon and 6 pm and they serve nachos, burgers and hot dogs there.... needless to say the kids loved it but not so much the parents. 5. Waterpark is a little bit smaller than I expected but it was a dream to our kids, who rank it at #1 experience of their vacation 6. They open a restaurant for dinner from 7 pm to 10 pm but they ONLY take reservations from 11am to 1pm... (no flexibility at all, oh and if you happen to be out you can not make them over the phone) . no exceptions, so if you are out for a day trip or any other reason you will miss on this nicer dinner. 7. There is a reason why the do not show the beach on their pictures and we found out why.... beach is not nice there. This hotel is not in CANCUN but Puerto Juarez, which we came to learn once there, Far from everything

Check in was rushed and no information was provided on were services were located, also no one mentioned the timing for making dinner reservations, no one offered options, so we got stocked in the buffet, which was just fine, nothing special. facilities are dated and you can see maintenance is slow working on it, one they they close to make repairs in one of the areas weere they served food and no additional options were offered. room air condition was not working properly so I had to sleep without sheets so I did not had to be sweating, and 5the shower drain was clog the front desk staff was not willing to help, they seemed to be just doing their job and do not expect more the drinks are so artificial you can tell is not even a good flavor to taste, i had one golden margarita and could not even finish it. the good part is the access to the water park, thats it.

No much to say, I wish they do some renovations so their clients can be more happy with their stay.

The hotel is fine but no much food in The buffet and is out of The zona hotelera

The hotel is very nice,but I don't like the location

Hotel is very old. No elevators, limited activities. Far from the amenities. Food aweful.

The hotel offers what ever they have no many options to choose.

deceptive checkin. I booked 2 room nearby. At checkin, only had separate buildings, but far frrom full!!! only upgrade to oceanfront available, to be nearby. So, extra money, that was not planned to be spent! then, offered expensive upgrade, when I said no, then he could offer half price off each room. Not a good way to run a business! Could use more variety in buffet. Saw lots of sme foods, each day. Staff were friendly. we took a one day ChiChenitza and Cenote tour. That was very interesting.

Km. 1.5 Carretera a Puerto Juarez Cancun QROO

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • Free children's club

Located in Puerto Juarez within a short walk of El Meco Archaeological Site, All Ritmo Cancun Resort & Water Park - All Inclusive is within 2 miles (3 km) of Gran Puerto Pier. This 3.5-star resort has 155 rooms and welcomes guests with 4 restaurants, a free water park, and an outdoor pool. It's on the beach and also near Norte Beach and Séptimo Día Adventist Church.


Dining

There are multiple options for onsite dining with 4 restaurants, including El Palmar, which has ocean views. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All of All Ritmo Cancun Resort & Water Park - All Inclusive's 155 air-conditioned rooms provide balconies, coffee makers, and ceiling fans. TVs come with cable channels, and WiFi keeps guests connected. Hair dryers, phones, and ironing boards are also standard.


Property features

Guests staying at All Ritmo Cancun Resort & Water Park - All Inclusive enjoy access to a free water park, an outdoor pool, and WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Other amenities at this all-inclusive resort include a free kid's club, laundry facilities, and a gift shop.

Room options

Standard Room

Full 2 | King 1 | Sleeps 4

Junior Suite, Sea View

Full 2 | King 1 | Sleeps 5

Standard Room Kids eat and stay free

Full 2 | King 1 | Sleeps 4

Junior Suite Ocean View Kids eat and stay free

Full 2 | King 1 | Sleeps 5

Guest reviews for All Ritmo Cancun Resort & Water Park - All Inclusive

Everyone (15) Couples (4) Business (1) Family (21)
3

garden rooms not on main property

Families

I selected a garden view room but what they do not tell you is that those rooms are located across the street. And if you want to stay on the side of the main hotel, they will charge you extra.

By , from Chicago on Feb 12, 2018

4

nice relaxing vacation

Everyone

Food was delicious and staff was awesome! Great Trip!

By , from Ohio on Dec 21, 2017

Review comment responded on Dec 26, 2017

Thank you for your comments. I look forward to have you back soon!

2

good for kids, but would never go back.

Everyone

This resort has great activities for kids , but that's about it. Some staff were friendly, most were not. The cleanliness of the resort is minimal. I had to ask for bath towels every day. The food quality was minimal, we got sick from the food. I have previously been to four other resorts in Mexico and this one rates at the bottom.

By , from Iowa on Aug 2, 2017

Review comment responded on Aug 4, 2017

Dear Alicia, Thank you very much for taking the time to share with all of us this review, your feedback is very important for us and it is my regret that we were not able to meet your expectations on this occasion. Once again please do accept my apologies and do not hesitate to contact me with any further comments regarding your experience with us. Sincerely,

4

nice relaxing hotel with all the amenities

Families

This hotel is away from the main hotel zone. For that reason, if you want a fun resort for the whole family this is where we decided to stay. Full Service and fun environment for everyone from 2 to 40

By , from OKC on Jul 26, 2017

Review comment responded on Jul 28, 2017

Dear Danny B, Thank you for your feedback. We are glad to know that you enjoyed your time in All Ritmo Cancun. We appreciate all your suggestions to improve our services. We hope to assisting in your next trip. Warm Regards,

4

right on the beach, excellent view from the room.

Families

Staff was awesome, many activities every day including dance lessons, karaoke, theater performance by staff, bike tour to nearby ruins. Kids club where you can leave the young ones for the day, my 7 year old was very happy and couldn't wait till 10 am to go there (are they open yet? Is it 10 yet?) The water park is good for smaller kids. Hotel rooms are dated and could use an update, but the activities and events more than compensated for it in our opinion. Definitely going back there!

By , from Newark DE on Jul 21, 2017

Review comment responded on Jul 23, 2017

Dear Mr. Rumen, Thank you for your feedback, for us these are important to improve. For All Ritmo the most important is the guest satisfaction and be a creator of multiple happy memories. We will be more than glad to assisting you in your next trip. Warm Regards.

3

yes the hotel is close to the water

Everyone

The furniture on the hotel is to all ,air conditioner not working wood is to all to.

By , from l on Jun 29, 2017

Review comment responded on Jul 1, 2017

Dear Guest, Thank you for your comments and your suggestions. For us the most important is the guest satisfaction and according your feedback we can work hard to improve. We hope to have the opportunity to assisting you in your next trip. Warm Regards,

3

budget vacation

Everyone

Old fashion typical Mexican style hotel, nothing excited. Food so so, pity much same old same old everyday. The bestselling point is the seaview as well as the beach. Good for budget travelers

By , from Atlanta, Ga on Jun 6, 2017

Review comment responded on Jun 10, 2017

Dear Guest, Thank you for your feedback! For us, is very important all your comments and suggestions to improve our services. We hope to assisting you in your next trip and changing your perspective of our Hotel. Warm Regards.

3

the pool and water park was the best part of this

Everyone

The pool and the water park was amazing Tuesday night BBQ was the only meal I enjoyed during my stay, everything else needs work and I mean EVERYTHING!!!!!!!!!!

By , from canada on Mar 20, 2017

Review comment responded on Mar 26, 2017

Dear Nads, Thank you for your comments and suggestions about our Hotel. Thanks to this we can work hard to offer a better service for you in your next trip. We are glad to know that you enjoyed our Waterpark and our Special BBQ night. We hope to assist you in your next visit to Cancun. Warm Regards.

2

2.5 rating justifies.

Everyone

Congested eating area. Too close to boating doc. Average? Beach front.

By , from cancun on Mar 19, 2017

Review comment responded on Mar 21, 2017

Dear Traveler, We really sorry that your stay with us not were as you expected. Thank for your comments we can work hard to offer a better service. Warm regards.

4

great for family with kids. not luxury.

Everyone

Our family had a great time at all ritmo. Staff and the water park were the highlights. Between the park, tennis, putt putt and other activities it was a true all inclusive. This worked out well having young kids who can't do excursions. Food varied in quality but there was always something tasty for each meal. Evening shows are mediocre but entertaining, but for the price I can't complain much. Rooms were simple and outdated. I normally don't care but we decided to upgrade to a better room after 1 night. I highly recommend spending the extra $$ to hand pick your room when you arrive. We ended up with a room on the ground floor facing the ocean and near to food which more than made up for the downsides where as our first room was isolated with no view and a fuZzy analog TV.

By on Feb 7, 2017

Review comment responded on Feb 12, 2017

Dear Guest, Thank you for choosing All Ritmo Cancun Resort & Waterpark. We appreciate your time to share your comments and suggestions, thanks to that we can improve our services. We hope to assist you in your next trip. Warm Regards.