Need renovation on the property! Very outdated! Can change the dining room chairs. They are old & heavy! But the area is beautiful & clean. Also the beach!
loved the entire hotel, everything was inclusive, excellent food, including for children. we loved our Ana, she would leave small animals composed of towels, my kids would always looke forward overynight to see what her creation was for the day. only bad thing, we stayed in a suite and there was no Wifi, we had to go to the main lobby and used Wifi from there.
It was right on the beach, and the beach had easy access for guest.
For the price I paid all inclusive I really expected a better place and better customer service the hotel is outdated and staff seems not to care about the customers. When we arrived to checked in no one seems to care the guy at the front desk was very serious and seemed like he was having a bad day or something i think that they need to make the customer welcome since the day you arrive we didn't feel that. Nothing unique about this place really, we got a double bed the beds are very small its not even a queen size very uncomfortable. Also if im paying all inclusive we shouldn't have to reserve, to have dinner if we didn't reserve exactly at 11 am you cannot have dinner unless you have reserve a table. So if we had to leave earley in the morning for a tour or something we wouldn't be able to get dinner because they don't let you reserve before 11 am thats not good at all. I wouldn't complain if It would of been a cheap place but i paid close to $300 a night so i was very disappointed overall. I wouldn't come back for sure
It’s a terrible hotel I hate it Everything in the hotel was garbage I hate the hotel Supposed be All Include It’s not Lots of surprise 😡
The property is ok. It's pretty old. They need new beds and ac units, mine made so much noise i couldn't hear myself think at times
Location is very inconvenient, some staff was very nice but other were granpy
Not what’s advertised online !!! It smell really bad outside the trough out the entire hotel
Food was never hot. Lost a few things in rhe room. U cant swim in rhe beach. Terrible seaweed issue and water is murky
My reservations included a king bed junior suite with a pre stocked mini bar that was offered free everyday but what I got was just a standard room nope restocked mini bar no additional sitting area also we were supposed to be all inclusive no restrictions I got a green bracelet not a gold bracelet that was also not explained while making my reservations on my reservations all inclusive ment all inclusive there were no restrictions listed.
Amazing friendly, courteous and professional staff. The food was good also. My only issue was all the Ants Running around. Overall I loved it and my 1 year old seemed to be having the time of his life.
No elevators no handicap access No stroller ramps bad food etc...
Let me just say the hotel was nice a little run down. The photos were very misleading and when you entered the hotel everything seemed a little older. Majority of the staff was amazing from Alejandro at the doors to Alejandro the waiter who was the best ever !! Isley the lady who cleaned our room to perfection and then Philippe at the bar who made sure we never had a empty glass. I did have issue with Antonio at first as when we booked out room had not idea that our room would be across the way by the water park and not on the actual main resort. Only to pay an extra 240 to have our rooms changed then to call daily for one of our 2 purchased rooms to have maintenance on the air-conditioning. I think the day we left is still was not working well. Not to mention they had to exchange the tv for a smaller one. One day I went to book our dinner and said hello for the lady to tell me I need to speak Spanish only, hmmmm. Another time when I was asking for help on the air conditioner the older man never acknowledged me at the front desk. I must have waited there 10 plus minutes before me saying excuse me for him to help.
El Meco Archaeological Site is a short stroll from All Ritmo Cancun Resort & Water Park - with Optional All Inclusive, and other popular attractions like Gran Puerto Pier are within a couple of miles (3 km). This 155-room, 3.5-star property has 2 outdoor pools along with a private beach and a free water park.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. There are ample dining options with 4 onsite restaurants, including El Palmar, which has ocean views.
All 155 individually decorated rooms feature minibars, coffee makers, and ceiling fans. Guests can expect free WiFi and 32-inch TVs with cable channels. Safes, phones, and free toiletries are other standard amenities.
All Ritmo Cancun Resort & Water Park - with Optional All Inclusive features a private beach, 2 outdoor pools, and a free water park. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for MXN 690 per vehicle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach property include karaoke, a children's pool, and a fitness center.
Need renovation on the property! Very outdated! Can change the dining room chairs. They are old & heavy! But the area is beautiful & clean. Also the beach!
Gracias por su reseña. Saludos!
loved the entire hotel, everything was inclusive, excellent food, including for children. we loved our Ana, she would leave small animals composed of towels, my kids would always looke forward overynight to see what her creation was for the day. only bad thing, we stayed in a suite and there was no Wifi, we had to go to the main lobby and used Wifi from there.
Thank you for your comments, we were more than hapy to have you here. We´ll see you soon
Dear Guest Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your discontent. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please receive our warmest regards.
Dear Guest First of all we would like to thank you for giving us the opportunity to host your vacation at All Ritmo Cancun Resort & Waterpark. We are truly sorry on behalf any inconvenience you may have experience and sincerely hope that you may give us another opportunity to host you back again and regain your full trust in our services.
It was right on the beach, and the beach had easy access for guest.
Dear Monique Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your experience with us. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities. It has been a pleasure hosting you as our guest and we look forward to seeing you back soon to share more memorable experiences. Please, receive our warmest regards
For the price I paid all inclusive I really expected a better place and better customer service the hotel is outdated and staff seems not to care about the customers. When we arrived to checked in no one seems to care the guy at the front desk was very serious and seemed like he was having a bad day or something i think that they need to make the customer welcome since the day you arrive we didn't feel that. Nothing unique about this place really, we got a double bed the beds are very small its not even a queen size very uncomfortable. Also if im paying all inclusive we shouldn't have to reserve, to have dinner if we didn't reserve exactly at 11 am you cannot have dinner unless you have reserve a table. So if we had to leave earley in the morning for a tour or something we wouldn't be able to get dinner because they don't let you reserve before 11 am thats not good at all. I wouldn't complain if It would of been a cheap place but i paid close to $300 a night so i was very disappointed overall. I wouldn't come back for sure
Dear Israel Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your discontent. We have shared this important review with our Front Desk Manager, with the intention of avoiding any possible inconvenience in the future. We are very disappointed to read the inconveniences caused by the lack of information regarding the dinner reservation, and we would like to mention that is written on our website. We understand that it can cause some conflicts but the main reason we have this policies is to be fair with all of our guest in order to try the speciality restaurants, however If you could not reserve you still have opportunity to have dinner in our main restaurant "El Palmar" . We regret on behalf any discomfort. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please receive our warmest regards.
It’s a terrible hotel I hate it Everything in the hotel was garbage I hate the hotel Supposed be All Include It’s not Lots of surprise 😡
Dear Anderson, Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your discontent. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. We would like to know what kind of "surprises" you found or what kind of additional charges did you find at the property?? We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please receive our warmest regards.
The property is ok. It's pretty old. They need new beds and ac units, mine made so much noise i couldn't hear myself think at times
We appreciate the time it has taken to make your comment about your stay at our resort. We strive to give you the best every day. We hope you will give us the opportunity to serve you again.
Gracias por su reseña. Saludos