Standard Room
from $171
All Ritmo Cancun Resort & Water Park - All Inclusive
3.5 out of 5.0
2.8
out of 5
Average Guest Review
See all 39 reviews
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Recent guest reviews
This resort has great activities for kids , but that's about it. Some staff were friendly, most were not. The cleanliness of the resort is minimal. I had to ask for bath towels every day. The food quality was minimal, we got sick from the food. I have previously been to four other resorts in Mexico and this one rates at the bottom.
This hotel is away from the main hotel zone. For that reason, if you want a fun resort for the whole family this is where we decided to stay. Full Service and fun environment for everyone from 2 to 40
Staff was awesome, many activities every day including dance lessons, karaoke, theater performance by staff, bike tour to nearby ruins. Kids club where you can leave the young ones for the day, my 7 year old was very happy and couldn't wait till 10 am to go there (are they open yet? Is it 10 yet?) The water park is good for smaller kids. Hotel rooms are dated and could use an update, but the activities and events more than compensated for it in our opinion. Definitely going back there!
The furniture on the hotel is to all ,air conditioner not working wood is to all to.
Old fashion typical Mexican style hotel, nothing excited. Food so so, pity much same old same old everyday. The bestselling point is the seaview as well as the beach. Good for budget travelers
The pool and the water park was amazing Tuesday night BBQ was the only meal I enjoyed during my stay, everything else needs work and I mean EVERYTHING!!!!!!!!!!
Congested eating area. Too close to boating doc. Average? Beach front.
Our family had a great time at all ritmo. Staff and the water park were the highlights. Between the park, tennis, putt putt and other activities it was a true all inclusive. This worked out well having young kids who can't do excursions. Food varied in quality but there was always something tasty for each meal. Evening shows are mediocre but entertaining, but for the price I can't complain much. Rooms were simple and outdated. I normally don't care but we decided to upgrade to a better room after 1 night. I highly recommend spending the extra $$ to hand pick your room when you arrive. We ended up with a room on the ground floor facing the ocean and near to food which more than made up for the downsides where as our first room was isolated with no view and a fuZzy analog TV.
Hotel has good beach view and nice deck with Bar. Unfortunately rooms and food Quality is not great. Especially for Vegetarians, options are Zero. They have only one restaurant for Lunch and two for dinner. Hotel website has listed three restaurants for the dinner options, but it is only one which serve different menu each day. Reservation timings are bad (11 am to 1pm). If someone leaves the hotel for any site seeing , you will not be able to reserve for dinner. I was there for Christmas weekend. Location is away from main strip which leaves with less options to pick any tour packages. Rooms are basic and need to upgrade. Breakfast is served with lot of fruits and were able to survive. Vegetarians can't survive with their options.
This all inclusive hotel was definitely not what I expected an "all inclusive" hotel to be... 1. They don't have food 24 hours. We checked in late and were hungry and they had hard hot dogs available only... disappointing. 2. I had ordered an roll away bed with my reservation and when we go into the room it was not there. We had to ask for it and wait. 3. We ordered 4 extra pillows and we only got two. They said that they could only do one per person... 4. Main restaurant is a buffet type but is not open all day during the day. Breakfast closes at 11.30 then they open from 12.30 to 3.30 for lunch and then they re-open from 6.00 to 10.00 pm for dinner. On the afternoon they open the snack bar between noon and 6 pm and they serve nachos, burgers and hot dogs there.... needless to say the kids loved it but not so much the parents. 5. Waterpark is a little bit smaller than I expected but it was a dream to our kids, who rank it at #1 experience of their vacation 6. They open a restaurant for dinner from 7 pm to 10 pm but they ONLY take reservations from 11am to 1pm... (no flexibility at all, oh and if you happen to be out you can not make them over the phone) . no exceptions, so if you are out for a day trip or any other reason you will miss on this nicer dinner. 7. There is a reason why the do not show the beach on their pictures and we found out why.... beach is not nice there. This hotel is not in CANCUN but Puerto Juarez, which we came to learn once there, Far from everything
Check in was rushed and no information was provided on were services were located, also no one mentioned the timing for making dinner reservations, no one offered options, so we got stocked in the buffet, which was just fine, nothing special. facilities are dated and you can see maintenance is slow working on it, one they they close to make repairs in one of the areas weere they served food and no additional options were offered. room air condition was not working properly so I had to sleep without sheets so I did not had to be sweating, and 5the shower drain was clog the front desk staff was not willing to help, they seemed to be just doing their job and do not expect more the drinks are so artificial you can tell is not even a good flavor to taste, i had one golden margarita and could not even finish it. the good part is the access to the water park, thats it.
No much to say, I wish they do some renovations so their clients can be more happy with their stay.
The hotel is fine but no much food in The buffet and is out of The zona hotelera
The hotel is very nice,but I don't like the location
Hotel is very old. No elevators, limited activities. Far from the amenities. Food aweful.
The hotel offers what ever they have no many options to choose.
deceptive checkin. I booked 2 room nearby. At checkin, only had separate buildings, but far frrom full!!! only upgrade to oceanfront available, to be nearby. So, extra money, that was not planned to be spent! then, offered expensive upgrade, when I said no, then he could offer half price off each room. Not a good way to run a business! Could use more variety in buffet. Saw lots of sme foods, each day. Staff were friendly. we took a one day ChiChenitza and Cenote tour. That was very interesting.
Hotel had good service but the hotel itself was old and dirty. Food was mediocre, nothing out of extraordinary.
Staff lied to a costumer when ever I had a problem with service. I aked to speak to a manager and a front desk employee claimed to be him when at a leter time turened out to be a lie. Room flood everytime you take a shower, food was bad and cheap. Location was too far from down town and the airport. Wifi is not included and they want $30 for three days to get acces to the internet. My revervasiton iincluded internet ,but the hotel wouldn't honor it because it was booked through an outside travel agency .Over all you would be better going somewhere else , it not worth the savings, because at the long run your vacation would be ruin becuse of the poor quality.
Other than the rain, we had a great time. The staff was excellent, keeping us entertained and ensuring a great time. The water park was a blast and the highlight of the trip for my six year old, that along with the Kids Club (for crafts and movie watching on a rainy afternoon). The food was passable, lunch and dinner could use more options. We had fish prepared the same way three times and were only there four days, it could get old fast. But on a whole we were very happy with the hotel and enjoyed our trip.
Guest reviews for All Ritmo Cancun Resort & Water Park - All Inclusive
good for kids, but would never go back.
Everyone
This resort has great activities for kids , but that's about it. Some staff were friendly, most were not. The cleanliness of the resort is minimal. I had to ask for bath towels every day. The food quality was minimal, we got sick from the food. I have previously been to four other resorts in Mexico and this one rates at the bottom.
nice relaxing hotel with all the amenities
Families
This hotel is away from the main hotel zone. For that reason, if you want a fun resort for the whole family this is where we decided to stay. Full Service and fun environment for everyone from 2 to 40
Review comment
Guest Service responded on Jul 28, 2017
Dear Danny B, Thank you for your feedback. We are glad to know that you enjoyed your time in All Ritmo Cancun. We appreciate all your suggestions to improve our services. We hope to assisting in your next trip. Warm Regards,
right on the beach, excellent view from the room.
Families
Staff was awesome, many activities every day including dance lessons, karaoke, theater performance by staff, bike tour to nearby ruins. Kids club where you can leave the young ones for the day, my 7 year old was very happy and couldn't wait till 10 am to go there (are they open yet? Is it 10 yet?) The water park is good for smaller kids. Hotel rooms are dated and could use an update, but the activities and events more than compensated for it in our opinion. Definitely going back there!
Review comment
Guest Service responded on Jul 23, 2017
Dear Mr. Rumen, Thank you for your feedback, for us these are important to improve. For All Ritmo the most important is the guest satisfaction and be a creator of multiple happy memories. We will be more than glad to assisting you in your next trip. Warm Regards.
yes the hotel is close to the water
Everyone
The furniture on the hotel is to all ,air conditioner not working wood is to all to.
Review comment
Guest Service responded on Jul 1, 2017
Dear Guest, Thank you for your comments and your suggestions. For us the most important is the guest satisfaction and according your feedback we can work hard to improve. We hope to have the opportunity to assisting you in your next trip. Warm Regards,
budget vacation
Everyone
Old fashion typical Mexican style hotel, nothing excited. Food so so, pity much same old same old everyday. The bestselling point is the seaview as well as the beach. Good for budget travelers
Review comment
Guest Service responded on Jun 10, 2017
Dear Guest, Thank you for your feedback! For us, is very important all your comments and suggestions to improve our services. We hope to assisting you in your next trip and changing your perspective of our Hotel. Warm Regards.
the pool and water park was the best part of this
Everyone
The pool and the water park was amazing Tuesday night BBQ was the only meal I enjoyed during my stay, everything else needs work and I mean EVERYTHING!!!!!!!!!!
Review comment
Guest Service responded on Mar 26, 2017
Dear Nads, Thank you for your comments and suggestions about our Hotel. Thanks to this we can work hard to offer a better service for you in your next trip. We are glad to know that you enjoyed our Waterpark and our Special BBQ night. We hope to assist you in your next visit to Cancun. Warm Regards.
2.5 rating justifies.
Everyone
Congested eating area. Too close to boating doc. Average? Beach front.
Review comment
Guest Service responded on Mar 21, 2017
Dear Traveler, We really sorry that your stay with us not were as you expected. Thank for your comments we can work hard to offer a better service. Warm regards.
great for family with kids. not luxury.
Everyone
Our family had a great time at all ritmo. Staff and the water park were the highlights. Between the park, tennis, putt putt and other activities it was a true all inclusive. This worked out well having young kids who can't do excursions. Food varied in quality but there was always something tasty for each meal. Evening shows are mediocre but entertaining, but for the price I can't complain much. Rooms were simple and outdated. I normally don't care but we decided to upgrade to a better room after 1 night. I highly recommend spending the extra $$ to hand pick your room when you arrive. We ended up with a room on the ground floor facing the ocean and near to food which more than made up for the downsides where as our first room was isolated with no view and a fuZzy analog TV.
Review comment
Guest Service responded on Feb 12, 2017
Dear Guest, Thank you for choosing All Ritmo Cancun Resort & Waterpark. We appreciate your time to share your comments and suggestions, thanks to that we can improve our services. We hope to assist you in your next trip. Warm Regards.
not recommended for vegetarians
Everyone
Hotel has good beach view and nice deck with Bar. Unfortunately rooms and food Quality is not great. Especially for Vegetarians, options are Zero. They have only one restaurant for Lunch and two for dinner. Hotel website has listed three restaurants for the dinner options, but it is only one which serve different menu each day. Reservation timings are bad (11 am to 1pm). If someone leaves the hotel for any site seeing , you will not be able to reserve for dinner. I was there for Christmas weekend. Location is away from main strip which leaves with less options to pick any tour packages. Rooms are basic and need to upgrade. Breakfast is served with lot of fruits and were able to survive. Vegetarians can't survive with their options.
Review comment
Guest Service responded on Jan 4, 2017
Dear Guest, We will working hard to solve all the suggestions that you told us. Thank you for your time to share your comments. We really sorry that your expectatives with All Ritmo no were that you expected. We hope to have another opportunity to assist you. Warm Regards.
kid friendly hotel in front of a bad beach!
Everyone
This all inclusive hotel was definitely not what I expected an "all inclusive" hotel to be... 1. They don't have food 24 hours. We checked in late and were hungry and they had hard hot dogs available only... disappointing. 2. I had ordered an roll away bed with my reservation and when we go into the room it was not there. We had to ask for it and wait. 3. We ordered 4 extra pillows and we only got two. They said that they could only do one per person... 4. Main restaurant is a buffet type but is not open all day during the day. Breakfast closes at 11.30 then they open from 12.30 to 3.30 for lunch and then they re-open from 6.00 to 10.00 pm for dinner. On the afternoon they open the snack bar between noon and 6 pm and they serve nachos, burgers and hot dogs there.... needless to say the kids loved it but not so much the parents. 5. Waterpark is a little bit smaller than I expected but it was a dream to our kids, who rank it at #1 experience of their vacation 6. They open a restaurant for dinner from 7 pm to 10 pm but they ONLY take reservations from 11am to 1pm... (no flexibility at all, oh and if you happen to be out you can not make them over the phone) . no exceptions, so if you are out for a day trip or any other reason you will miss on this nicer dinner. 7. There is a reason why the do not show the beach on their pictures and we found out why.... beach is not nice there. This hotel is not in CANCUN but Puerto Juarez, which we came to learn once there, Far from everything
Review comment
Guest Service responded on Dec 3, 2016
Dear Nidia, Thank you for choosing All Ritmo Cancun. We really sorry the inconveniences that you presented during your stay. We will work in every point that you mention. We hope to have the opportunity to assist and met your expectations in a future stay. Best Regards.
Dear Alicia, Thank you very much for taking the time to share with all of us this review, your feedback is very important for us and it is my regret that we were not able to meet your expectations on this occasion. Once again please do accept my apologies and do not hesitate to contact me with any further comments regarding your experience with us. Sincerely,