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All Ritmo Cancun Resort & Water Park - All Inclusive

3.5 out of 5.0

All Ritmo Cancun Resort & Water Park - All Inclusive

3.5 out of 5.0

Recent guest reviews

For the price I paid all inclusive I really expected a better place and better customer service the hotel is outdated and staff seems not to care about the customers. When we arrived to checked in no one seems to care the guy at the front desk was very serious and seemed like he was having a bad day or something i think that they need to make the customer welcome since the day you arrive we didn't feel that. Nothing unique about this place really, we got a double bed the beds are very small its not even a queen size very uncomfortable. Also if im paying all inclusive we shouldn't have to reserve, to have dinner if we didn't reserve exactly at 11 am you cannot have dinner unless you have reserve a table. So if we had to leave earley in the morning for a tour or something we wouldn't be able to get dinner because they don't let you reserve before 11 am thats not good at all. I wouldn't complain if It would of been a cheap place but i paid close to $300 a night so i was very disappointed overall. I wouldn't come back for sure

It’s a terrible hotel I hate it Everything in the hotel was garbage I hate the hotel Supposed be All Include It’s not Lots of surprise 😡

The property is ok. It's pretty old. They need new beds and ac units, mine made so much noise i couldn't hear myself think at times

Location is very inconvenient, some staff was very nice but other were granpy

Not what’s advertised online !!! It smell really bad outside the trough out the entire hotel

Food was never hot. Lost a few things in rhe room. U cant swim in rhe beach. Terrible seaweed issue and water is murky

My reservations included a king bed junior suite with a pre stocked mini bar that was offered free everyday but what I got was just a standard room nope restocked mini bar no additional sitting area also we were supposed to be all inclusive no restrictions I got a green bracelet not a gold bracelet that was also not explained while making my reservations on my reservations all inclusive ment all inclusive there were no restrictions listed.

Amazing friendly, courteous and professional staff. The food was good also. My only issue was all the Ants Running around. Overall I loved it and my 1 year old seemed to be having the time of his life.

No elevators no handicap access No stroller ramps bad food etc...

Let me just say the hotel was nice a little run down. The photos were very misleading and when you entered the hotel everything seemed a little older. Majority of the staff was amazing from Alejandro at the doors to Alejandro the waiter who was the best ever !! Isley the lady who cleaned our room to perfection and then Philippe at the bar who made sure we never had a empty glass. I did have issue with Antonio at first as when we booked out room had not idea that our room would be across the way by the water park and not on the actual main resort. Only to pay an extra 240 to have our rooms changed then to call daily for one of our 2 purchased rooms to have maintenance on the air-conditioning. I think the day we left is still was not working well. Not to mention they had to exchange the tv for a smaller one. One day I went to book our dinner and said hello for the lady to tell me I need to speak Spanish only, hmmmm. Another time when I was asking for help on the air conditioner the older man never acknowledged me at the front desk. I must have waited there 10 plus minutes before me saying excuse me for him to help.

Great for kids, Great staff but there are a lot of things that can be improved. Old towels Stained sheets Old/broken furniture Chipped/Broken plates Food too repetitive The free Wifi never works and when it does it’s slow. The food quality

Show has no water pressure what's the weather in a dribble of water came down I complain to the front desk and they did nothing about it very disappointing that you can't shower properly

I selected a garden view room but what they do not tell you is that those rooms are located across the street. And if you want to stay on the side of the main hotel, they will charge you extra.

Food was delicious and staff was awesome! Great Trip!

This resort has great activities for kids , but that's about it. Some staff were friendly, most were not. The cleanliness of the resort is minimal. I had to ask for bath towels every day. The food quality was minimal, we got sick from the food. I have previously been to four other resorts in Mexico and this one rates at the bottom.

This hotel is away from the main hotel zone. For that reason, if you want a fun resort for the whole family this is where we decided to stay. Full Service and fun environment for everyone from 2 to 40

Staff was awesome, many activities every day including dance lessons, karaoke, theater performance by staff, bike tour to nearby ruins. Kids club where you can leave the young ones for the day, my 7 year old was very happy and couldn't wait till 10 am to go there (are they open yet? Is it 10 yet?) The water park is good for smaller kids. Hotel rooms are dated and could use an update, but the activities and events more than compensated for it in our opinion. Definitely going back there!

Km. 1.5 Carretera a Puerto Juarez Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

All Ritmo Cancun Resort & Water Park - All Inclusive places you within a 10-minute drive of popular sights such as Plaza Las Americas and Las Plazas Outlet Cancun. This 155-room, 3.5-star property has 2 outdoor pools along with a private beach and a free water park.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. There are multiple options for onsite dining with 4 restaurants, including El Palmar, which has ocean views. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

Guests can expect to find WiFi and 32-inch a TV with cable channels. Other standard amenities include a balcony or patio, a sofa bed, and a coffee maker.


Property features

All Ritmo Cancun Resort & Water Park - All Inclusive features a private beach, 2 outdoor pools, and a free water park. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 315 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include karaoke, a fitness center, and an outdoor tennis court.

Room options

Standard Room

Full 2 | King 1 | Sleeps 4

Junior Suite Ocean View Kids eat and stay free

Full 2 | King 1 | Sleeps 5

Standard Room Kids eat and stay free

Full 2 | King 1 | Sleeps 4

Super Saver Room

King 1 | Full 2 | Sleeps 4

Guest reviews for All Ritmo Cancun Resort & Water Park - All Inclusive

Everyone (30) Couples (4) Business (1) Family (21)
2
Family with small children

For the price I paid all inclusive I really expected a better place and better customer service the hotel is outdated and staff seems not to care about the customers. When we arrived to checked in no one seems to care the guy at the front desk was very serious and seemed like he was having a bad day or something i think that they need to make the customer welcome since the day you arrive we didn't feel that. Nothing unique about this place really, we got a double bed the beds are very small its not even a queen size very uncomfortable. Also if im paying all inclusive we shouldn't have to reserve, to have dinner if we didn't reserve exactly at 11 am you cannot have dinner unless you have reserve a table. So if we had to leave earley in the morning for a tour or something we wouldn't be able to get dinner because they don't let you reserve before 11 am thats not good at all. I wouldn't complain if It would of been a cheap place but i paid close to $300 a night so i was very disappointed overall. I wouldn't come back for sure

By on May 19, 2019

Review comment responded on May 22, 2019

Dear Israel Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your discontent. We have shared this important review with our Front Desk Manager, with the intention of avoiding any possible inconvenience in the future. We are very disappointed to read the inconveniences caused by the lack of information regarding the dinner reservation, and we would like to mention that is written on our website. We understand that it can cause some conflicts but the main reason we have this policies is to be fair with all of our guest in order to try the speciality restaurants, however If you could not reserve you still have opportunity to have dinner in our main restaurant "El Palmar" . We regret on behalf any discomfort. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please receive our warmest regards.

1
Everyone

It’s a terrible hotel I hate it Everything in the hotel was garbage I hate the hotel Supposed be All Include It’s not Lots of surprise 😡

By , from Port Chester New York on Mar 23, 2019

Review comment responded on Apr 5, 2019

Dear Anderson, Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your discontent. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. We would like to know what kind of "surprises" you found or what kind of additional charges did you find at the property?? We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please receive our warmest regards.

3
Everyone

The property is ok. It's pretty old. They need new beds and ac units, mine made so much noise i couldn't hear myself think at times

By on Feb 16, 2019

Review comment responded on Mar 4, 2019

We appreciate the time it has taken to make your comment about your stay at our resort. We strive to give you the best every day. We hope you will give us the opportunity to serve you again.

3
Everyone

By on Feb 16, 2019

Review comment responded on Apr 4, 2019

Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your experience. We would highly appreciate if you can let us know your detailed feedback, this will help us to identify the areas you felt needed some improving during your stay and work on these areas consequently since our mission is to exceed our guests expectations. We do truly hope to have a privilege to welcome you back in a near future.

4
Everyone

By on Jan 5, 2019

Review comment responded on Feb 3, 2019

Estimado Anonymous: Nos gustaría saber su opinión acerca de su estancia en nuestro resort. Le envío un cordial saludos esperando se encuentre de maravilla.

4
Everyone

By on Nov 26, 2018

Review comment responded on Dec 7, 2018

Estimado Anonymous Es importante el hacernos saber que opinan sobre nuestro complejo, quedamos en espera de su amable comentario para mejorar nuestro servicio.

3
Everyone

Location is very inconvenient, some staff was very nice but other were granpy

By , from Virginia on Nov 24, 2018

Review comment responded on Nov 26, 2018

Dear Frecia We regret not having been able to meet your expectations. We appreciate your kind comment about the lpersonal service and we hope you will give us a new opportunity to have an extraordinary time with your family. I sent you cordial regards.

1
Everyone

Not what’s advertised online !!! It smell really bad outside the trough out the entire hotel

By on Oct 2, 2018

Review comment responded on Oct 25, 2018

Dear Anonymous All the equipment of ALL RITMO CANCUN RESORT & WATERPARK works to offer you the best of our services, we regret that the external factors have caused you a bad taste in your vacations, unfortunately there are points with which despite the work we can not control. I send you cordial greetings, hoping that you are in a great way.

3
Everyone

Food was never hot. Lost a few things in rhe room. U cant swim in rhe beach. Terrible seaweed issue and water is murky

By , from NY on Sep 15, 2018

Review comment responded on Sep 19, 2018

Dear Josie I'm sorry to read that your experience was not to your liking. We will take your comments into account to improve our services and facilities. Best regards.

3
Everyone

My reservations included a king bed junior suite with a pre stocked mini bar that was offered free everyday but what I got was just a standard room nope restocked mini bar no additional sitting area also we were supposed to be all inclusive no restrictions I got a green bracelet not a gold bracelet that was also not explained while making my reservations on my reservations all inclusive ment all inclusive there were no restrictions listed.

By , from Texas on Sep 8, 2018

All Ritmo Cancun Resort & Water Park - All Inclusive

Km. 1.5 Carretera a Puerto Juarez, Cancun, QROO 77500