Standard Room
from $240
All Ritmo Cancun Resort & Water Park - All Inclusive
3.5 out of 5.0
2.8
out of 5
Average Guest Review
See all 36 reviews
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Recent guest reviews
The furniture on the hotel is to all ,air conditioner not working wood is to all to.
Old fashion typical Mexican style hotel, nothing excited. Food so so, pity much same old same old everyday. The bestselling point is the seaview as well as the beach. Good for budget travelers
The pool and the water park was amazing Tuesday night BBQ was the only meal I enjoyed during my stay, everything else needs work and I mean EVERYTHING!!!!!!!!!!
Congested eating area. Too close to boating doc. Average? Beach front.
Our family had a great time at all ritmo. Staff and the water park were the highlights. Between the park, tennis, putt putt and other activities it was a true all inclusive. This worked out well having young kids who can't do excursions. Food varied in quality but there was always something tasty for each meal. Evening shows are mediocre but entertaining, but for the price I can't complain much. Rooms were simple and outdated. I normally don't care but we decided to upgrade to a better room after 1 night. I highly recommend spending the extra $$ to hand pick your room when you arrive. We ended up with a room on the ground floor facing the ocean and near to food which more than made up for the downsides where as our first room was isolated with no view and a fuZzy analog TV.
Hotel has good beach view and nice deck with Bar. Unfortunately rooms and food Quality is not great. Especially for Vegetarians, options are Zero. They have only one restaurant for Lunch and two for dinner. Hotel website has listed three restaurants for the dinner options, but it is only one which serve different menu each day. Reservation timings are bad (11 am to 1pm). If someone leaves the hotel for any site seeing , you will not be able to reserve for dinner. I was there for Christmas weekend. Location is away from main strip which leaves with less options to pick any tour packages. Rooms are basic and need to upgrade. Breakfast is served with lot of fruits and were able to survive. Vegetarians can't survive with their options.
This all inclusive hotel was definitely not what I expected an "all inclusive" hotel to be... 1. They don't have food 24 hours. We checked in late and were hungry and they had hard hot dogs available only... disappointing. 2. I had ordered an roll away bed with my reservation and when we go into the room it was not there. We had to ask for it and wait. 3. We ordered 4 extra pillows and we only got two. They said that they could only do one per person... 4. Main restaurant is a buffet type but is not open all day during the day. Breakfast closes at 11.30 then they open from 12.30 to 3.30 for lunch and then they re-open from 6.00 to 10.00 pm for dinner. On the afternoon they open the snack bar between noon and 6 pm and they serve nachos, burgers and hot dogs there.... needless to say the kids loved it but not so much the parents. 5. Waterpark is a little bit smaller than I expected but it was a dream to our kids, who rank it at #1 experience of their vacation 6. They open a restaurant for dinner from 7 pm to 10 pm but they ONLY take reservations from 11am to 1pm... (no flexibility at all, oh and if you happen to be out you can not make them over the phone) . no exceptions, so if you are out for a day trip or any other reason you will miss on this nicer dinner. 7. There is a reason why the do not show the beach on their pictures and we found out why.... beach is not nice there. This hotel is not in CANCUN but Puerto Juarez, which we came to learn once there, Far from everything
Check in was rushed and no information was provided on were services were located, also no one mentioned the timing for making dinner reservations, no one offered options, so we got stocked in the buffet, which was just fine, nothing special. facilities are dated and you can see maintenance is slow working on it, one they they close to make repairs in one of the areas weere they served food and no additional options were offered. room air condition was not working properly so I had to sleep without sheets so I did not had to be sweating, and 5the shower drain was clog the front desk staff was not willing to help, they seemed to be just doing their job and do not expect more the drinks are so artificial you can tell is not even a good flavor to taste, i had one golden margarita and could not even finish it. the good part is the access to the water park, thats it.
No much to say, I wish they do some renovations so their clients can be more happy with their stay.
The hotel is fine but no much food in The buffet and is out of The zona hotelera
The hotel is very nice,but I don't like the location
Hotel is very old. No elevators, limited activities. Far from the amenities. Food aweful.
The hotel offers what ever they have no many options to choose.
deceptive checkin. I booked 2 room nearby. At checkin, only had separate buildings, but far frrom full!!! only upgrade to oceanfront available, to be nearby. So, extra money, that was not planned to be spent! then, offered expensive upgrade, when I said no, then he could offer half price off each room. Not a good way to run a business! Could use more variety in buffet. Saw lots of sme foods, each day. Staff were friendly. we took a one day ChiChenitza and Cenote tour. That was very interesting.
Hotel had good service but the hotel itself was old and dirty. Food was mediocre, nothing out of extraordinary.
Staff lied to a costumer when ever I had a problem with service. I aked to speak to a manager and a front desk employee claimed to be him when at a leter time turened out to be a lie. Room flood everytime you take a shower, food was bad and cheap. Location was too far from down town and the airport. Wifi is not included and they want $30 for three days to get acces to the internet. My revervasiton iincluded internet ,but the hotel wouldn't honor it because it was booked through an outside travel agency .Over all you would be better going somewhere else , it not worth the savings, because at the long run your vacation would be ruin becuse of the poor quality.
Other than the rain, we had a great time. The staff was excellent, keeping us entertained and ensuring a great time. The water park was a blast and the highlight of the trip for my six year old, that along with the Kids Club (for crafts and movie watching on a rainy afternoon). The food was passable, lunch and dinner could use more options. We had fish prepared the same way three times and were only there four days, it could get old fast. But on a whole we were very happy with the hotel and enjoyed our trip.
We stayed at this resort for the 4th time. The first 3 times were when it was Blue Bay. The staff has almost completely changed. The activities and the food have really gone downhill. They rarely had anything new to eat in the main buffet, and it was nearly impossible to get the required same day reservations at the other restaurants. There were thousands of very small children and nothing to really keep them entertained. Will not return.
Our stay in Sea Adventure hotel was great! All the employes are very attentive. The food is served as buffet style, the hotel counts with an amazing water park for all the families, the entertainment people are great they have activities all day long. Definitive we'll come back!
Family oriented resort and staff... All you may need is on site. Outside of the Busy and crazy Hotel zone, it is a perfect family getaway if you want tranquility and personalized attention.
Hotel highlights
- Free parking
- Onsite dining
- Outdoor pool
- Free children's club
Located in Puerto Juarez within a short walk of El Meco Archaeological Site, All Ritmo Cancun Resort & Water Park - All Inclusive is within 2 miles (3 km) of Gran Puerto Pier. This 3.5-star resort has 155 rooms and welcomes guests with 4 restaurants, a free water park, and an outdoor pool. It's on the beach and also near Norte Beach and Punta Sam Ferry Terminal.
Dining
There are multiple options for onsite dining with 4 restaurants, including El Palmar, which has ocean views. At the end of the day, unwind with a drink at the bar/lounge.
Rooms
All of All Ritmo Cancun Resort & Water Park - All Inclusive's 155 air-conditioned rooms provide balconies, coffee makers, and ceiling fans. TVs come with cable channels, and WiFi keeps guests connected. Hair dryers, phones, and ironing boards are also standard.
Property features
Guests staying at All Ritmo Cancun Resort & Water Park - All Inclusive enjoy access to a free water park, an outdoor pool, and WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Other amenities at this all-inclusive resort include a free kid's club, laundry facilities, and a gift shop.
Guest reviews for All Ritmo Cancun Resort & Water Park - All Inclusive
yes the hotel is close to the water
Everyone
The furniture on the hotel is to all ,air conditioner not working wood is to all to.
budget vacation
Everyone
Old fashion typical Mexican style hotel, nothing excited. Food so so, pity much same old same old everyday. The bestselling point is the seaview as well as the beach. Good for budget travelers
Review comment
Guest Service responded on Jun 10, 2017
Dear Guest, Thank you for your feedback! For us, is very important all your comments and suggestions to improve our services. We hope to assisting you in your next trip and changing your perspective of our Hotel. Warm Regards.
the pool and water park was the best part of this
Everyone
The pool and the water park was amazing Tuesday night BBQ was the only meal I enjoyed during my stay, everything else needs work and I mean EVERYTHING!!!!!!!!!!
Review comment
Guest Service responded on Mar 26, 2017
Dear Nads, Thank you for your comments and suggestions about our Hotel. Thanks to this we can work hard to offer a better service for you in your next trip. We are glad to know that you enjoyed our Waterpark and our Special BBQ night. We hope to assist you in your next visit to Cancun. Warm Regards.
2.5 rating justifies.
Everyone
Congested eating area. Too close to boating doc. Average? Beach front.
Review comment
Guest Service responded on Mar 21, 2017
Dear Traveler, We really sorry that your stay with us not were as you expected. Thank for your comments we can work hard to offer a better service. Warm regards.
great for family with kids. not luxury.
Everyone
Our family had a great time at all ritmo. Staff and the water park were the highlights. Between the park, tennis, putt putt and other activities it was a true all inclusive. This worked out well having young kids who can't do excursions. Food varied in quality but there was always something tasty for each meal. Evening shows are mediocre but entertaining, but for the price I can't complain much. Rooms were simple and outdated. I normally don't care but we decided to upgrade to a better room after 1 night. I highly recommend spending the extra $$ to hand pick your room when you arrive. We ended up with a room on the ground floor facing the ocean and near to food which more than made up for the downsides where as our first room was isolated with no view and a fuZzy analog TV.
Review comment
Guest Service responded on Feb 12, 2017
Dear Guest, Thank you for choosing All Ritmo Cancun Resort & Waterpark. We appreciate your time to share your comments and suggestions, thanks to that we can improve our services. We hope to assist you in your next trip. Warm Regards.
not recommended for vegetarians
Everyone
Hotel has good beach view and nice deck with Bar. Unfortunately rooms and food Quality is not great. Especially for Vegetarians, options are Zero. They have only one restaurant for Lunch and two for dinner. Hotel website has listed three restaurants for the dinner options, but it is only one which serve different menu each day. Reservation timings are bad (11 am to 1pm). If someone leaves the hotel for any site seeing , you will not be able to reserve for dinner. I was there for Christmas weekend. Location is away from main strip which leaves with less options to pick any tour packages. Rooms are basic and need to upgrade. Breakfast is served with lot of fruits and were able to survive. Vegetarians can't survive with their options.
Review comment
Guest Service responded on Jan 4, 2017
Dear Guest, We will working hard to solve all the suggestions that you told us. Thank you for your time to share your comments. We really sorry that your expectatives with All Ritmo no were that you expected. We hope to have another opportunity to assist you. Warm Regards.
kid friendly hotel in front of a bad beach!
Everyone
This all inclusive hotel was definitely not what I expected an "all inclusive" hotel to be... 1. They don't have food 24 hours. We checked in late and were hungry and they had hard hot dogs available only... disappointing. 2. I had ordered an roll away bed with my reservation and when we go into the room it was not there. We had to ask for it and wait. 3. We ordered 4 extra pillows and we only got two. They said that they could only do one per person... 4. Main restaurant is a buffet type but is not open all day during the day. Breakfast closes at 11.30 then they open from 12.30 to 3.30 for lunch and then they re-open from 6.00 to 10.00 pm for dinner. On the afternoon they open the snack bar between noon and 6 pm and they serve nachos, burgers and hot dogs there.... needless to say the kids loved it but not so much the parents. 5. Waterpark is a little bit smaller than I expected but it was a dream to our kids, who rank it at #1 experience of their vacation 6. They open a restaurant for dinner from 7 pm to 10 pm but they ONLY take reservations from 11am to 1pm... (no flexibility at all, oh and if you happen to be out you can not make them over the phone) . no exceptions, so if you are out for a day trip or any other reason you will miss on this nicer dinner. 7. There is a reason why the do not show the beach on their pictures and we found out why.... beach is not nice there. This hotel is not in CANCUN but Puerto Juarez, which we came to learn once there, Far from everything
Review comment
Guest Service responded on Dec 3, 2016
Dear Nidia, Thank you for choosing All Ritmo Cancun. We really sorry the inconveniences that you presented during your stay. We will work in every point that you mention. We hope to have the opportunity to assist and met your expectations in a future stay. Best Regards.
very expensive regarding the service you get
Everyone
Check in was rushed and no information was provided on were services were located, also no one mentioned the timing for making dinner reservations, no one offered options, so we got stocked in the buffet, which was just fine, nothing special. facilities are dated and you can see maintenance is slow working on it, one they they close to make repairs in one of the areas weere they served food and no additional options were offered. room air condition was not working properly so I had to sleep without sheets so I did not had to be sweating, and 5the shower drain was clog the front desk staff was not willing to help, they seemed to be just doing their job and do not expect more the drinks are so artificial you can tell is not even a good flavor to taste, i had one golden margarita and could not even finish it. the good part is the access to the water park, thats it.
Review comment
Guest Service responded on Dec 3, 2016
Dear Eduardo, Thank you for choosing All RItmo Cancun. We really sorry the inconveniences that you presented during your stay. We will work in every point that you mention. We hope to have the opportunity to assist and met your expectations in a future stay. Best Regards.
the beach is beautiful, hotel need to be update.
Everyone
No much to say, I wish they do some renovations so their clients can be more happy with their stay.
Review comment
Guest Service responded on Dec 3, 2016
Dear Leo, Thank you for your time and sharing your trip in this page. We hope to have the opportunity to met all your expectations in a future stay. Warm Regards.
fine
Everyone
The hotel is fine but no much food in The buffet and is out of The zona hotelera
Review comment
Guest Service responded on Sep 21, 2016
Dear Curve01, Thank you for choosing All Ritmo Cancun Resort & Waterpark. Thank you for sharing your comments and suggestions with this we can improve our services and serve you in a future stay meeting all your expectations. Best Regards.
Dear Guest, Thank you for your comments and your suggestions. For us the most important is the guest satisfaction and according your feedback we can work hard to improve. We hope to have the opportunity to assisting you in your next trip. Warm Regards,