Ocean Spa Hotel Cancun in Cancun | Best Rates & Deals on Orbitz

Rooms

The 151 rooms have an array of amenities, including balconies, coffee makers, and free bottled water. Guests can expect free WiFi and 22-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.

Property features

Ocean Spa Hotel Cancun features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an area shuttle for a fee. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Arrivals + Departures

The front desk is open 24 hours a day. Driving? This property offers free parking.

Check-in: 3 PM
Check-out: 11 AM
Minimum check-in age: 18

Special Check-in Details

Front desk staff will greet guests on arrival.

Payment types

Pet Policy

This property doesn't allow pets or service animals

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The minimum check-in age for Spring Break is 18 years old.
The following credit cards are accepted: American Express, Mastercard, and Visa.
Debit cards aren't accepted.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
Contactless check-in is available.
Individually-wrapped food options are available for breakfast, lunch, and dinner.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).
There are no elevators.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

Deposit: MXN 1000 per stay

These are all of the charges provided to us by the property.

Hotel Names

Hotel Ocean Spa
Ocean Hotel Spa
Ocean Spa
Ocean Spa Cancun
Ocean Spa Hotel
Ocean Spa Hotel All Inclusive
Ocean Spa Hotel All Inclusive Cancun
Spa Hotel All Inclusive
Ocean Spa All Inclusive
Ocean Spa Hotel
Ocean Spa Cancun
Ocean Spa
Hotel Ocean Spa Hotel Cancun Cancun
Cancun Ocean Spa Hotel Cancun Hotel
Hotel Ocean Spa Hotel Cancun
Ocean Spa Hotel Cancun Cancun
Ocean Spa Hotel All Inclusive
Ocean Spa Hotel Cancun All Inclusive
Ocean Spa Hotel Cancun Hotel
Ocean Spa Hotel Cancun Cancun
Ocean Spa Hotel Cancun Hotel Cancun

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3.1

out of 5

Average Guest Review

See all 51 reviews

Room cleanliness 3.5

Service & staff 3.5

Room comfort 3.0

Hotel condition 4.0

This hotel is most popular for:

Recent guest reviews

Staff is extremely courteous, they teach you a little Spanish, and i like my room

Clean hotel. Very welcoming staff. Food is delicious. Personal beach and pools are really relaxing.

The staff is super courteous and friendly. Hotel is small but cozy , older too but very well kept.. Not overcrowded or noisy. Very relaxing atmosphere. Food is delicious , a lot of options. They could improve in dessert , sort of repeated but it’s ok, but that’s just my personal taste. Beach is more of a port but you can use the beach in the other hotel sisters they have.

Everything was great! First time in Cancun and it was amazing! No complaints at all!

Convenient and comfortable place for family and couples.

The place was very clean. The people were Excellent!! After a 6hr flight the hotel greeted us with a drinks! They provided us with the best service ever!! Everyone was super nice and friendly. They always had a smile on there face, from the front counter to the bar tenders the cooks and waiters they all went the distance to make you feel like family. I will definitely be returning!! I high recommend the guys that are out back on the beach selling the club tickets (the coco bongo guys) they are honest and have good prices and are super cool!

They want deposit of $100 but they do not accept debit card only credit card and cash.if you do not carry credit card you need to withdraw from atm machine dor cash.they should put that in their website

It was a great staff. I wish they had more availability for restaurants reservation. And I wish they had entertainment besides karaoke. I think the hotel store was a little pricey . But overall everyone was very pleasant .

Very friendly staff. Wish there was more beach access, but other then that very nice place.

The hotel is 1/2 hour away from the airport. The rooms were clean but it had a odor to it (like old closet). The fixtures in the hotel was very old and rusty. House keeping was very good, they came everyday to changed the sheets and restocked the towels. The food was slightly below average for my taste. I was expecting authentic Mexican food and that is not what was served. Even in the restaurants where you had to make a reservation it was not very good. It was hard to communicate with the crew because 1/2 of them did not speak English. However everyone was friendly. There were hardly any activities or shows on the resort grounds. There were shops close by the resort. The beach water was very dirty looking and had lots of seaweed in it. You could not swim in it.

great, everyone was pleasant. my first solo trip for my bday... I definitely recommend this place great price and value

This was by far the worst all inclusive I've been to, there was construction during our stay every other day. We were forced to walk over equipment and through caution tape.

It was a good family stay the buffet need to be upgraded the food was always cold the grill station was good. And they need more pool chairs. They people who worked there was wonderful really made the trip easy going and worth the stay.

The staff was pleasant and courteous. The all inclusive was the way to go. They had great dinners. The water sports and pool was fun. They need more chairs and tables around the pool. When we first arrived they tried to get us to go to a sales presentation but we declined and they respected that. Over all I would say that it was a good family vacation.

This hotel is good for families, me and my girlfriends were on spring break obviously not a good choice for us but all in all it was a decent stay. The staff was fantastic GO JUAN!! The food was terrible, the rooms were okay we ran out of toilet paper and the bathroom was super small but we made it worth it! If you can deal with all these flaws for the decent price go for it if not book early! especially because the hotel is pretty far from the clubs...

We stayed in this hotel for 8 days, at the end of February, and basically it is good hotel and fits 3 star hotel rating. Plenty of hot sunshine. Food in restaurants and diner is good, mexican style basically, a lot of fruits and veggies. You can have kayaks and other boats for entertainment. The only con in this hotel that does not match a description, that you cannot swim in the sea surrounded this beachfront hotel, because it is located on the shellow side of the seabeach. You can walk for 100 yards from the beach and it was still shellow waters with a lot of weeds on the bottom. It is good for little kids. The only place you can swim in this hotel is one pool located by the diner. Overall it was good vacation...

The Hotel isTerrible!!, the worst Hotel in Cancun that I ever been. No Doctor in the Hotel, the TV room didnt work and they cannot fixed it in all my trip, no mini fridge in room, no towels in 2 days, the restroom door didnt work, so it should be always open, just 3 lights for all the room. Yo cannot lock your door, so the service people can open if they want, any time. The worst part, Vacation Club Presentation, you have to consider lost 4hrs of your day, if you dont want to take it, you have to pay 250USD. Please do NOT booked this Hotel!!!

Great customer service which made up of all the loud construction.

great customer service made p for the loud construction.

Guest reviews for Ocean Spa Hotel Cancun

Partner Couples

By a verified traveler on Sep 6, 2019

Everyone

By a verified traveler on Sep 11, 2018

By Raj, from Connecticut on Aug 11, 2018

By claudia, from texas on Jun 13, 2018

By a verified traveler on May 12, 2018

very good place to stay

By Margaret, from New York City on Jan 24, 2017

our vacation

By Irma, from california on Dec 3, 2016

By a verified traveler on Oct 30, 2016

By a verified traveler on Apr 25, 2016

great getaway

Couples

By Jacqueline on Nov 6, 2015

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Ocean Spa Hotel Cancun

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This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining

Rooms

Property features

Guest reviews for Ocean Spa Hotel Cancun

very good place to stay

our vacation

great getaway

Ocean Spa Hotel Cancun

Hotel Amenities

Hotel Area

Hotel Policies

Please fix the following errors to continue:

Please enter a check-in date

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Please enter your travel dates like this: M/d/yyyy