Property is old no activity. Food are not good
Staff is extremely courteous, they teach you a little Spanish, and i like my room
Clean hotel. Very welcoming staff. Food is delicious. Personal beach and pools are really relaxing.
The staff is super courteous and friendly. Hotel is small but cozy , older too but very well kept.. Not overcrowded or noisy. Very relaxing atmosphere. Food is delicious , a lot of options. They could improve in dessert , sort of repeated but it’s ok, but that’s just my personal taste. Beach is more of a port but you can use the beach in the other hotel sisters they have.
Everything was great! First time in Cancun and it was amazing! No complaints at all!
Convenient and comfortable place for family and couples.
The place was very clean. The people were Excellent!! After a 6hr flight the hotel greeted us with a drinks! They provided us with the best service ever!! Everyone was super nice and friendly. They always had a smile on there face, from the front counter to the bar tenders the cooks and waiters they all went the distance to make you feel like family. I will definitely be returning!! I high recommend the guys that are out back on the beach selling the club tickets (the coco bongo guys) they are honest and have good prices and are super cool!
They want deposit of $100 but they do not accept debit card only credit card and cash.if you do not carry credit card you need to withdraw from atm machine dor cash.they should put that in their website
It was a great staff. I wish they had more availability for restaurants reservation. And I wish they had entertainment besides karaoke. I think the hotel store was a little pricey . But overall everyone was very pleasant .
Very friendly staff. Wish there was more beach access, but other then that very nice place.
The hotel is 1/2 hour away from the airport. The rooms were clean but it had a odor to it (like old closet). The fixtures in the hotel was very old and rusty. House keeping was very good, they came everyday to changed the sheets and restocked the towels. The food was slightly below average for my taste. I was expecting authentic Mexican food and that is not what was served. Even in the restaurants where you had to make a reservation it was not very good. It was hard to communicate with the crew because 1/2 of them did not speak English. However everyone was friendly. There were hardly any activities or shows on the resort grounds. There were shops close by the resort. The beach water was very dirty looking and had lots of seaweed in it. You could not swim in it.
great, everyone was pleasant. my first solo trip for my bday... I definitely recommend this place great price and value
This was by far the worst all inclusive I've been to, there was construction during our stay every other day. We were forced to walk over equipment and through caution tape.
It was a good family stay the buffet need to be upgraded the food was always cold the grill station was good. And they need more pool chairs. They people who worked there was wonderful really made the trip easy going and worth the stay.
The staff was pleasant and courteous. The all inclusive was the way to go. They had great dinners. The water sports and pool was fun. They need more chairs and tables around the pool. When we first arrived they tried to get us to go to a sales presentation but we declined and they respected that. Over all I would say that it was a good family vacation.
This hotel is good for families, me and my girlfriends were on spring break obviously not a good choice for us but all in all it was a decent stay. The staff was fantastic GO JUAN!! The food was terrible, the rooms were okay we ran out of toilet paper and the bathroom was super small but we made it worth it! If you can deal with all these flaws for the decent price go for it if not book early! especially because the hotel is pretty far from the clubs...
We stayed in this hotel for 8 days, at the end of February, and basically it is good hotel and fits 3 star hotel rating. Plenty of hot sunshine. Food in restaurants and diner is good, mexican style basically, a lot of fruits and veggies. You can have kayaks and other boats for entertainment. The only con in this hotel that does not match a description, that you cannot swim in the sea surrounded this beachfront hotel, because it is located on the shellow side of the seabeach. You can walk for 100 yards from the beach and it was still shellow waters with a lot of weeds on the bottom. It is good for little kids. The only place you can swim in this hotel is one pool located by the diner. Overall it was good vacation...
The Hotel isTerrible!!, the worst Hotel in Cancun that I ever been. No Doctor in the Hotel, the TV room didnt work and they cannot fixed it in all my trip, no mini fridge in room, no towels in 2 days, the restroom door didnt work, so it should be always open, just 3 lights for all the room. Yo cannot lock your door, so the service people can open if they want, any time. The worst part, Vacation Club Presentation, you have to consider lost 4hrs of your day, if you dont want to take it, you have to pay 250USD. Please do NOT booked this Hotel!!!
Great customer service which made up of all the loud construction.
Located in Zona Hotelera within a 5-minute walk of Museum of Popular Mexican Art, Ocean Spa Hotel Cancun is within a 15-minute stroll of Escenica Tower. This 151-room, 3-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool.
Start your day off right with a free buffet breakfast, served each morning from 7:30 AM to 9:00 AM. There are multiple options for onsite dining with 3 restaurants, including Rumm-Ba, which has ocean views. At the end of the day, relax with a drink at the bar/lounge.
Guests can expect free WiFi and 22-inch flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Balconies, coffee makers, and laptop-compatible safes are also available.
Ocean Spa Hotel Cancun features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and an outdoor tennis court.
Property is old no activity. Food are not good
Staff is extremely courteous, they teach you a little Spanish, and i like my room
Clean hotel. Very welcoming staff. Food is delicious. Personal beach and pools are really relaxing.
The staff is super courteous and friendly. Hotel is small but cozy , older too but very well kept.. Not overcrowded or noisy. Very relaxing atmosphere. Food is delicious , a lot of options. They could improve in dessert , sort of repeated but it’s ok, but that’s just my personal taste. Beach is more of a port but you can use the beach in the other hotel sisters they have.
Everything was great! First time in Cancun and it was amazing! No complaints at all!
Convenient and comfortable place for family and couples.
The place was very clean. The people were Excellent!! After a 6hr flight the hotel greeted us with a drinks! They provided us with the best service ever!! Everyone was super nice and friendly. They always had a smile on there face, from the front counter to the bar tenders the cooks and waiters they all went the distance to make you feel like family. I will definitely be returning!! I high recommend the guys that are out back on the beach selling the club tickets (the coco bongo guys) they are honest and have good prices and are super cool!
They want deposit of $100 but they do not accept debit card only credit card and cash.if you do not carry credit card you need to withdraw from atm machine dor cash.they should put that in their website
It was a great staff. I wish they had more availability for restaurants reservation. And I wish they had entertainment besides karaoke. I think the hotel store was a little pricey . But overall everyone was very pleasant .
