Hotel Xbalamque and Spa Cancun

Hotel with a full-service spa, near Plaza Las Americas

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service
Spa
Bar
Housekeeping
24/7 front desk

Explore the area

Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

Place, Las Palapas Park
‪2 min walk‬
Place, Plaza 28
‪8 min walk‬
Place, Plaza Las Americas
‪2 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪21 min drive‬

Room options

Standard Room, 1 Double Bed

Good

323 sq ft
Sleeps 2
1 Double Bed

Standard Double Room, 2 Double Beds

323 sq ft
Sleeps 4
2 Double Beds

Superior Room

Very good

452 sq ft
City view
Sleeps 2
1 King Bed

Suite with Street View

322 sq ft
Sleeps 2

Double Room Standard

322 sq ft
Sleeps 2

Quadruple Room Standard

322 sq ft
Sleeps 4

About the neighborhood

Cancun

Located in Downtown Cancun, Hotel Xbalamque and Spa Cancun is adjacent to Las Palapas Park and within a 10-minute stroll of Mercado 28. This 3-star hotel welcomes guests with 90 rooms and conveniences like a full-service spa, an outdoor pool, and free self parking.

What's nearby

Las Palapas Park - 2 min walk - 0.1 miles
Benito Juarez Municipal Building - 6 min walk - 0.4 miles
Plaza 28 - 8 min walk - 0.5 miles
Plaza Las Americas - 2 min drive - 1.4 miles
Puerto Cancun Marina Town Center - 4 min drive - 1.5 miles

Getting around

Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

‪La Parrilla - ‬2 min walk
‪Av. Yaxchilán - ‬1 min walk
‪Los Pescaditos - ‬2 min walk
‪Cheester - ‬3 min walk
‪Cocina Libanesa Sahara - ‬2 min walk

About this property

Hotel Xbalamque and Spa Cancun

Hotel with a full-service spa, near Plaza Las Americas

Guests staying at Hotel Xbalamque and Spa Cancun enjoy access to a full-service spa, an outdoor pool, and a sauna. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, free newspapers, and a terrace.

Guests can expect to find TVs with cable channels. Bathrooms offer rainfall showers and free toiletries. Phones, desks, and wardrobes or closets are also standard.

Recreational amenities at the hotel include an outdoor pool and a sauna.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Parking included
Free WiFi
Air conditioning
Housekeeping

$30 nightly

Oct 27 - Oct 28

Total with taxes and fees

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Limited onsite parking

Food and drink

A bar/lounge
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

La Adelita

Things to do

Full-service spa
Outdoor pool
Sauna

Family friendly

Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
Free newspapers in lobby
Hair salon
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance

Outdoors

Garden
Terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Prenatal massages
Reflexology
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

1 building
3 floors
Built in 1990
Designated smoking areas

Room amenities

Bathroom

Free toiletries
Private bathroom
Rainfall showerhead
Shower
Towels provided

Entertainment

TV with cable channels

Food and drink

Limited room service

Air conditioning (climate-controlled)
Desk
Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk, private entrance

Pets

This property doesn't allow pets

Children and extra beds

Children 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts major credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Xbalamque Resort

Hotel Xbalamque Resort Cancun

Xbalamque

Xbalamque Cancun

Xbalamque Hotel Cancun

Hotel Xbalamque Cancun

Hotel Xbalamque

Hotel Xbalamque Resort Spa

Frequently asked questions

Is a free cancellation option available at Hotel Xbalamque and Spa Cancun?

Hotel Xbalamque and Spa Cancun provides free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Xbalamque and Spa Cancun?

As of Oct 17, 2025, prices found for a 1-night stay for 2 adults at Hotel Xbalamque and Spa Cancun on Oct 21, 2025 start from $34.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Hotel Xbalamque and Spa Cancun?

This hotel is situated in Downtown Cancun, just steps from Las Palapas Park, and within a 10-minute walk of Mercado 23 and Mercado 28. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Is parking available on site at Hotel Xbalamque and Spa Cancun?

Yes, self parking is offered for free at the hotel.

Is a spa located at Hotel Xbalamque and Spa Cancun?

Spa Xbalamqué is the hotel's spa and services include deep-tissue massages, hot stone massages, reflexology, and couples treatments.

Does Hotel Xbalamque and Spa Cancun have a casino on the premises?

No, Hotel Xbalamque and Spa Cancun doesn't have a casino.

Will I find an indoor pool at Hotel Xbalamque and Spa Cancun?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

Is Hotel Xbalamque and Spa Cancun good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Hotel Xbalamque and Spa Cancun have a hot tub?

No, but this hotel does have a steam room.

Does Hotel Xbalamque and Spa Cancun have a restaurant that serves breakfast?

No, Hotel Xbalamque and Spa Cancun doesn't have a restaurant that serves breakfast.

Does Hotel Xbalamque and Spa Cancun allow pets to stay for free?

No, pets aren't allowed at Hotel Xbalamque and Spa Cancun.

Are there connecting rooms at Hotel Xbalamque and Spa Cancun?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Xbalamque and Spa Cancun?

The closest major airport to Hotel Xbalamque and Spa Cancun is Cancun Intl. Airport (CUN), which is 11.3 mi away (21 minutes by car).

Can I book a room with a balcony at Hotel Xbalamque and Spa Cancun?

No, there aren't any guestrooms with balconies at Hotel Xbalamque and Spa Cancun.

Hotel Xbalamque and Spa Cancun Reviews

7.2

Good

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Stayed 1 night in May 2025

4/10 Poor

BONNIE, CINCINNATI

May 18, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

To new management: I have been going to this boutique hotel for years. The staff is lovely, the artwork on the building/interior is just amazing and the location is near the bus station/hospital and good restaurants. BUT, new management has decided to do away with one of the best features: the POOL is GONE!!! In all of the advertising, the pool is featured>the pool has been replaced by a "cenote" where you cannot swim!!We were sent over to another hotel's pool to swim in. It is HOT in El Mexico and we need a POOL!!! you have destroyed one of the best features of the property>WHY??? as a long time customer, I want the original pool back, please. AND please change your advertising to reflect this new development. Your advertising at present is completely misleading and customers are upset.VERY DISAPPOINTING>

Stayed 8 nights in May 2025

6/10 Okay

Lakhsmi

May 7, 2025

Disliked: Amenities, property conditions & facilities

So much attention to esthetics on the outside and hallways. However, the inside of the room had an Old TV, stained curtains off the hooks, safety lock on window missing screws. Dated furniture that had nothing to do with the Mayan charm marketed. Don’t get me wrong, for the price my expectations were not that high to begin with. But even then, the inside of the room did not meet my expectations. I had room #230 right on the corner intersection with noise coming from both directions until the middle of the night. The only thing this place had going for it was the location. Will definitely NOT stay here again!

Stayed 1 night in Apr 2025

6/10 Okay

Maria

Traveled with family

May 2, 2025

Disliked: Property conditions & facilities

Great vale for the price. Hotel needs some renovation but it's clean and cute. Had s lot of potential. Centrally located. Helpful and friendly staff

Stayed 2 nights in Apr 2025

4/10 Poor

Claudia

Traveled with family

Apr 29, 2025

Disliked: Property conditions & facilities, room comfort

Maybe in the future it will be a good hotel

I booked because it had a pool ect and parking onsite. Both of these were not true. Also the ac didn’t work properly and the sewer smell was backing up the drain which is clear tell the condition of the entire hotel. Maybe in the future it will be better as they were doing loud work early. I did enjoy the cute decor.

Stayed 1 night in Apr 2025

10/10 Excellent

Arden

Apr 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Quaint and comfortable simple clean rooms in a great central location in city center area is near to numerous parks and activities, public transport, and eminently walkable for lots of dining and entertainment options. Staff was excellent. The hotel is undergoing some renovations, which did not disturb my rest at all, but the pool is closed for renovations. It was quiet and easy to sleep at night, but busy and active in the area surrounding the hotel during the day. I safely enjoyed walking all around the area by myself all times of the day and evening. Well lit areas, lots of dining options and music all around.

Stayed 7 nights in Apr 2025

6/10 Okay

natalie

Apr 6, 2025

Liked: Cleanliness

Stayed 3 nights in Mar 2025

10/10 Excellent

Sydney

Apr 5, 2025

Stayed 1 night in Apr 2025

8/10 Good

Nataliia

Traveled with group

Apr 3, 2025

Liked: Cleanliness, staff & service, amenities

Pretty good

Stayed 7 nights in Mar 2025

8/10 Good

PRASOON

Traveled with family

Apr 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.

Stayed 4 nights in Mar 2025

10/10 Excellent

Jesus Antonio, Montreal

Mar 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good service

Stayed 1 night in Mar 2025

8/10 Good

Yurii

Traveled with partner

Mar 24, 2025

Liked: Cleanliness, staff & service, amenities

Everything was great

Stayed 7 nights in Mar 2025

10/10 Excellent

Rory

Mar 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

Tatiyyanah

Traveled with group, Traveled with family

Mar 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend

Stayed 7 nights in Mar 2025