Hotel Xbalamque and Spa Cancun

Hotel with a full-service spa, near Plaza 28

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service
Spa
Bar
Pool
Housekeeping
24/7 front desk

Explore the area

Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

Las Palapas Park
‪2 min walk‬
Plaza 28
‪8 min walk‬
Plaza Las Americas
‪2 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪21 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Standard Double Room, 2 Double Beds

323 sq ft
Sleeps 4
2 Double Beds

Standard Room, 1 Double Bed

Good

323 sq ft
Sleeps 2
1 Double Bed

Superior Room

Very good

452 sq ft
City view
Sleeps 2
1 King Bed

Double Room Standard

Sleeps 2
1 Double Bed

Quadruple Room Standard

Sleeps 4
2 Double Beds

Suite with Street View

Sleeps 2
1 Queen Bed

About the neighborhood

Cancun

Located in Downtown Cancun, Hotel Xbalamque and Spa Cancun is adjacent to Las Palapas Park and within a 10-minute stroll of Mercado 28. This 3-star hotel welcomes guests with 90 rooms and conveniences like a full-service spa, an outdoor pool, and free self parking.

What's nearby

Las Palapas Park - 2 min walk - 0.1 miles
Benito Juarez Municipal Building - 6 min walk - 0.4 miles
Plaza 28 - 8 min walk - 0.5 miles
Plaza Las Americas - 2 min drive - 1.4 miles
Puerto Cancun Marina Town Center - 4 min drive - 1.5 miles

Getting around

Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

‪Pescaditos - ‬2 min walk
‪Cocina Libanesa Sahara - ‬2 min walk
‪La Parrilla - ‬3 min walk
‪100% Natural - ‬2 min walk
‪Cheester - ‬3 min walk

About this property

Hotel Xbalamque and Spa Cancun

Hotel with a full-service spa, near Plaza 28

Guests staying at Hotel Xbalamque and Spa Cancun enjoy access to a full-service spa, an outdoor pool, and a sauna. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, free newspapers, and a terrace.

Guests can expect to find TVs with cable channels. Bathrooms offer rainfall showers and free toiletries. Phones, desks, and wardrobes or closets are also standard.

Recreational amenities at the hotel include an outdoor pool and a sauna.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Similar properties

Pool
Kids pool
Restaurant
Air conditioning

$28 nightly

Jul 13 - Jul 14

Total includes taxes and fees

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Limited onsite parking

Food and drink

A bar/lounge
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

La Adelita

Things to do

Full-service spa
Outdoor pool
Sauna

Family friendly

Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
Free newspapers in lobby
Hair salon
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance

Outdoors

Garden
Terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Prenatal massages
Reflexology
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

1 building
3 floors
Built in 1990
Designated smoking areas

Room amenities

Bathroom

Free toiletries
Private bathroom
Rainfall showerhead
Shower
Towels provided

Entertainment

TV with cable channels

Food and drink

Limited room service

Air conditioning (climate-controlled)
Desk
Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk, private entrance

Pets

This property doesn't allow pets

Children and extra beds

Children 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts major credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Xbalamque Resort

Hotel Xbalamque Resort Cancun

Xbalamque

Xbalamque Cancun

Xbalamque Hotel Cancun

Hotel Xbalamque Cancun

Hotel Xbalamque

Hotel Xbalamque Resort Spa

Frequently asked questions

Is a free cancellation option available at Hotel Xbalamque and Spa Cancun?

Hotel Xbalamque and Spa Cancun provides free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

What is there to do around Hotel Xbalamque and Spa Cancun?

This hotel is situated in Downtown Cancun, just steps from Las Palapas Park, and within a 10-minute walk of Mercado 28 and Mercado 23. You'll also find Plaza 28 and Plaza Las Americas within a short drive.

Will I be able to park at Hotel Xbalamque and Spa Cancun?

Yes, self parking is offered for free at the hotel.

Is a spa located at Hotel Xbalamque and Spa Cancun?

Spa Xbalamqué is the hotel's spa and services include deep-tissue massages, prenatal massages, couples treatments, and body wraps.

Does Hotel Xbalamque and Spa Cancun have a casino on the premises?

No, Hotel Xbalamque and Spa Cancun doesn't have a casino.

Will I find an indoor pool at Hotel Xbalamque and Spa Cancun?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

Is Hotel Xbalamque and Spa Cancun good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Hotel Xbalamque and Spa Cancun have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Xbalamque and Spa Cancun have a restaurant that serves breakfast?

No, Hotel Xbalamque and Spa Cancun doesn't have a restaurant that serves breakfast.

Does Hotel Xbalamque and Spa Cancun allow pets to stay for free?

No, pets aren't allowed at Hotel Xbalamque and Spa Cancun.

Are there connecting rooms at Hotel Xbalamque and Spa Cancun?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Xbalamque and Spa Cancun?

The closest major airport to Hotel Xbalamque and Spa Cancun is Cancun Intl. Airport (CUN), which is 11.3 mi away (21 minutes by car).

Can I book a room with a balcony at Hotel Xbalamque and Spa Cancun?

No, there aren't any guestrooms with balconies at Hotel Xbalamque and Spa Cancun.

Hotel Xbalamque and Spa Cancun Reviews

7.0

Good

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

8/10 Good

PRASOON

Traveled with family

Apr 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.

Stayed 4 nights in Mar 2025

10/10 Excellent

Jesus Antonio, Montreal

Mar 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good service

Stayed 1 night in Mar 2025

8/10 Good

Yurii

Traveled with partner

Mar 24, 2025

Liked: Cleanliness, staff & service, amenities

Everything was great

Stayed 7 nights in Mar 2025

10/10 Excellent

Rory

Mar 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

Tatiyyanah

Traveled with group, Traveled with family

Mar 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend

Stayed 7 nights in Mar 2025

10/10 Excellent

Linda

Traveled with partner

Mar 2, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

very nice spot. Except asked for a new coffee pot for room and never got one, we asked several times

Stayed 1 night in Feb 2025

8/10 Good

Michael

Traveled with partner

Feb 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Our stay at this hotel was excellent. I did my research beforehand .

Stayed 2 nights in Jan 2025

6/10 Okay

Vivian

Business traveler

Jan 25, 2025

The A/C not good, very noise and no cooling very well

Stayed 3 nights in Jan 2025

8/10 Good

Armando

Jan 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It is great value for your money. It is centrally located, close to the ADO terminal

Stayed 1 night in Jan 2025

10/10 Excellent

ramesh

Jan 20, 2025

Stayed 5 nights in Jan 2025

10/10 Excellent

Armando

Jan 19, 2025

Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Jan 14, 2025

Stayed 2 nights in Jan 2025

2/10 Terrible

Nathalia

Jan 7, 2025

Stayed 1 night in Dec 2024

10/10 Excellent

Kai

Traveled with group

Jan 6, 2025

Liked: Cleanliness, staff & service, amenities

I really enjoyed staying here. There was a Mayan theme throughout the hotel. The spa was nice and affordable and the pool open all night was fun. They are under some construction (but some who might be upset over this might not be as focused on the fun parts of their vacation) which is noticeable but didn’t mess with my stay. The staff was so attentive and friendly, they went above and beyond to check in with us. There are close restaurants and cafes, and it’s close to the beach or to travel to Isla Mujeres. wished there were more towels (we got one ant an time) and the lighting was dim. I would definitely recommend this place to others. Be prepared for a lively night life too.

Stayed 4 nights in Dec 2024

8/10 Good

Ron

Jan 5, 2025

Stayed 1 night in Dec 2024

6/10 Okay

Hans

Traveled with family

Jan 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location and services is good, just the wifi is not so powerfull in the rooms

Stayed 7 nights in Dec 2024

4/10 Poor

Luke

Traveled with partner

Dec 31, 2024

Liked: Staff & service

The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.

Stayed 1 night in Dec 2024

10/10 Excellent

MATILDE

Dec 27, 2024

Stayed 3 nights in Dec 2024

2/10 Terrible

Nathalia

Traveled with partner

Dec 18, 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

- It smells very bad. - the tv control didn’t work, so I was stuck in only one channel. - no covers, only sheets on bed - found some hair in sheets - bottom of sink with mildew. Overall, naughty. The smells of the room is the worst, Like dirty feet or wet clothes.

Stayed 1 night in Dec 2024

10/10 Excellent

ROBERTO

Dec 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours

Stayed 3 nights in Dec 2024

8/10 Good

Simone

Dec 4, 2024

Stayed 4 nights in Nov 2024

2/10 Terrible

Harry

Nov 30, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Rude staff

Stayed 2 nights in Nov 2024

6/10 Okay

harishkumar

Nov 24, 2024

Disliked: Amenities

Older hotel

Stayed 1 night in Nov 2024

6/10 Okay

ALYSSA GAYATRIE

Traveled with group

Nov 17, 2024

Liked: Staff & service

Disliked: Cleanliness, amenities

Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.

Stayed 5 nights in Nov 2024

10/10 Excellent

Katarzyna

Traveled with partner

Nov 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice and accomodating front desk. porter walks you to your room carrying your suitcase. Love the decorations. its so differe. Located in the middle of the ciy. Single room tad small , and bathroom I can smell a lil the sewer back up... but I closed the door , no smell in the room.They also have the spa at the property. The massageses are to die for. room

Stayed 1 night in Nov 2024