Skip to main content
Beginning of main content

Hotel Xbalamque and Spa

3.0 out of 5.0

Recent guest reviews

Don't expect ANY amenities. The staff does NOT speak English. The food in the hotel restaurant is not that good. The surrounding area is filthy (trash all over the streets). The pool was nice, plenty of shade or sun. Two clean towels were provided every day, but nothing else (no small hand towels, no wash clothes, etc). The shower sprayed all over - especially the ceiling. The sink's faucet was so close to the sink it was hard to rinse out our toothbrushes, let alone wash up. No ice machine. There are no lights strong enough to read by at night. Parking is along side roads, if you can find a space. The bars down the road are open until 5am .... and are loud. The AC works well (at least in our room it did).

It was my first time in Cancun and this hotel is within walking distance to "Parque Las Palapas", where the party begins after 8pm.. they have lots of dinner and snack options also games and souvenir shops. Also two OXXO near by however they both don't sell alcohol as there are schools nearby. The staff was attentive a couple of gentleman were very helpful not only with the hotel but with activities in the area and booking tours. AC was excellent!

When I see the hotel my first impression was do I have to stay in this hotel oh no!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! When I see it in the internet was fine and interesting but for real is horrible and need a lot of repairs to do, the personal was not good didn't give me the correct information that I need it. The continental breakfast was not on time. For our trips we need it to leave the hotel at 7:00 am and we request the captain of the restaurant if we can have our continental breakfast 10 minutes before 7:00 but he didn't help us a lot so this was my first and last time to stay in this hotel and If my friends ask me if I recommend this hotel of course I am not recommend this hotel at all.

The hotel is great other than the one noght that was a holiday night and really noisy Karioke

There were plenty of places to eat. The restaurant inside the hotel and the bar were nice. All the people were nice to us. We had to request a remote control. Also the air-conditioning is very loud. So just bring earplugs. There is free wireless Internet Only in the lobby

Great location close to everything very clean comfortable beds , hot water in the shower. Reception employees super nice .Everyone at the hotel really nice people I have no complaints. Parque Palapas 5 minutes walk from hotel great food very cheap prices. Little karaoke bar in the hotel very nice un expensive drinks. Very affordable hotel .I had a blast I recommend this hotel.

The hotel was nice I really enjoyed myself with my husband and will come again someday

The hotel is in a great location walking distance from many restaurants. I love the inside décor! seems like if you are inside a Mayan pyramid. The pool was also very nice. We only had breakfast there and it was delicious, try their chilaquiles! The beds are not very comfortable and we had to leave the window open because the AC kept turning off. Anyways, overall I had a great experience staying in this hotel. I would recommend to a friend or family member.

There were 2 flaws with this hotel. First, the wifi in our room did not work with the password we were given. It did work in the lobby however. Also, there is a karaoke bar in the lobby, so loud music could be heard throughout the hotel until about 3 am on a Saturday. Otherwise, it is a clean hotel in a good location with nice staff.

This hotel reflects strongly the Mayan Anyone interested in Mayan art and artifacts would enjoy it.

downtown convenient location , nice hotel, only drawback was noise and music too loud until very late at night and breakfast music too loud at 7 am

This is a great hotel for its value. I only have two complaints about it: One is that the last floor is still in construction and there is no signs about it. It could be dangerous specially for people traveling with kids. I was taking photos of the hotel (because it is really nice!) and I almost fall through the stairs of the last floor because there is no railing!. And the last complain is that there was this anoying lady every morning knocking at the door asking if everything is ok with the room...we were sleeping and this lady was waking us up every time.

Av. Yaxchilan No. 31, Centro Cancun QROO

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Downtown Cancun, Hotel Xbalamque and Spa is adjacent to Las Palapas Park and within a 5-minute walk of Cristo Rey Church. This 90-room, 3-star hotel has a restaurant along with conveniences like a full-service spa and an outdoor pool. Centrally located in Cancun, the hotel is also a short walk from Market 28 and Benito Juarez Municipal Building.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


Rooms

All 90 air-conditioned accommodations feature 10 bedrooms. Guests can expect to find TVs with cable channels. Bathrooms offer rainfall showers and free toiletries. Phones and desks are other standard amenities.


Property features

Guests staying at Hotel Xbalamque and Spa enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa hotel include a seasonal outdoor pool, free newspapers, and a garden.

Room options

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Master Suite 1 King Bed

King 1 | Sleeps 2

Guest reviews for Hotel Xbalamque and Spa

Everyone (5) Couples (2) Family (3) Other (1) Friends (1)
2

look somewhere else!

Everyone
Nice pool area. side street (parking) Front of the hotel Walk down to the pool area

Don't expect ANY amenities. The staff does NOT speak English. The food in the hotel restaurant is not that good. The surrounding area is filthy (trash all over the streets). The pool was nice, plenty of shade or sun. Two clean towels were provided every day, but nothing else (no small hand towels, no wash clothes, etc). The shower sprayed all over - especially the ceiling. The sink's faucet was so close to the sink it was hard to rinse out our toothbrushes, let alone wash up. No ice machine. There are no lights strong enough to read by at night. Parking is along side roads, if you can find a space. The bars down the road are open until 5am .... and are loud. The AC works well (at least in our room it did).

By on Mar 4, 2017

3

comfortable home feeling

Everyone

It was my first time in Cancun and this hotel is within walking distance to "Parque Las Palapas", where the party begins after 8pm.. they have lots of dinner and snack options also games and souvenir shops. Also two OXXO near by however they both don't sell alcohol as there are schools nearby. The staff was attentive a couple of gentleman were very helpful not only with the hotel but with activities in the area and booking tours. AC was excellent!

By , from Los Angeles, CA on Sep 4, 2016

1

i like the ubication of this hotel that's it.

Everyone

When I see the hotel my first impression was do I have to stay in this hotel oh no!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! When I see it in the internet was fine and interesting but for real is horrible and need a lot of repairs to do, the personal was not good didn't give me the correct information that I need it. The continental breakfast was not on time. For our trips we need it to leave the hotel at 7:00 am and we request the captain of the restaurant if we can have our continental breakfast 10 minutes before 7:00 but he didn't help us a lot so this was my first and last time to stay in this hotel and If my friends ask me if I recommend this hotel of course I am not recommend this hotel at all.

By , from California on May 12, 2016

3

great downtown hotel for very good price

Everyone

The hotel is great other than the one noght that was a holiday night and really noisy Karioke

By on Apr 17, 2016

4

it is very nice place for a layover in cancun.

Everyone

There were plenty of places to eat. The restaurant inside the hotel and the bar were nice. All the people were nice to us. We had to request a remote control. Also the air-conditioning is very loud. So just bring earplugs. There is free wireless Internet Only in the lobby

By on Mar 1, 2016

5

awesome family trip

Families

Great location close to everything very clean comfortable beds , hot water in the shower. Reception employees super nice .Everyone at the hotel really nice people I have no complaints. Parque Palapas 5 minutes walk from hotel great food very cheap prices. Little karaoke bar in the hotel very nice un expensive drinks. Very affordable hotel .I had a blast I recommend this hotel.

By on Nov 8, 2015

5

3rd year honeymoon

Couples

The hotel was nice I really enjoyed myself with my husband and will come again someday

By on Aug 24, 2015

5

great location

Families

The hotel is in a great location walking distance from many restaurants. I love the inside décor! seems like if you are inside a Mayan pyramid. The pool was also very nice. We only had breakfast there and it was delicious, try their chilaquiles! The beds are not very comfortable and we had to leave the window open because the AC kept turning off. Anyways, overall I had a great experience staying in this hotel. I would recommend to a friend or family member.

By on Jul 3, 2015

4

good hotel for the price, poor wifi

Couples

There were 2 flaws with this hotel. First, the wifi in our room did not work with the password we were given. It did work in the lobby however. Also, there is a karaoke bar in the lobby, so loud music could be heard throughout the hotel until about 3 am on a Saturday. Otherwise, it is a clean hotel in a good location with nice staff.

By on Jun 1, 2015

4

a mayan experience

Singles

This hotel reflects strongly the Mayan Anyone interested in Mayan art and artifacts would enjoy it.

By on Jun 17, 2014