6/10 Okay
Karen
Traveled with partner
Jan 27, 2026
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable, and clearly well cared for. The resort grounds and rooms felt well kept throughout our stay.
The staff were very good and worked hard, but you’ll likely need a translator app for smoother communication. I’ve been to other resorts where English is more widely spoken, but honestly, we’re in Mexico—not California—so I don’t see that as a dealbreaker.
A few things we weren’t overly impressed with (and wish had been clearer up front):
**Currency exchange:** The front desk **will not exchange USD**—they’ll only exchange **Canadian dollars**.
* **Room service fees:** Room service costs **$150 pesos plus tip**, which surprised us since most all-inclusives we’ve visited don’t charge extra for it.
**Mini-fridge limitations:** The mini fridge is limited to **a maximum of two beers**. We asked for more beer and Coke and were told no—and that **Coke would be an extra charge**. **Canned soda/pop isn’t included** in the minibar.
**Dining reservations:For a **10 -night stay**, you can book **a maximum of four specialty restaurant reservations**. That’s fine, but it should be communicated in advance. If you don’t have a specialty booking, the main alternative is the buffet.
**Alcohol service hours:** **No alcohol before 11:00 a.m. You can get mimosas at breakfast and Bailey’s in coffee, but otherwise you’ll need to wait until 11.
Beach access: The biggest drawback is the beach. There’s a small beach area accessible by stairs, but it’s not a “walk straight out.
Karen
Stayed 9 nights in Jan 2026
