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 Worcester •1 Room
 Worcester • 1 Room
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Homewood Suites By Hilton Worcester

3.0 out of 5.0
Overview Reviews Amenities & Policies
1 Washington Sq, Worcester, MA
1-844-663-2269
4.5
out of 5
"Excellent!"
See all 11 reviews
Room cleanliness 4.5
Service & staff 4.0
Room comfort 4.5
Hotel condition 4.5

This hotel is most popular for:

  • Everyone
  • Couples
  • hotel.reviews.categoryFriends

Recent guest reviews

Very to the point hotel. No frills or excessive amenities. Clean and well worth the money.

I loved the location! You could walk to dinner! I wish there were a restaurant or room service on site, but we had pizza delivered and it was not a problem at all.

very nice hotel and walkable to the dcu arena or to restaurants and bars nearby.

Loved everything from the room to the ladies atthe front desk! Breakfast was amazing!

The rooms are pretty nice and the included breakfast is so-so (not fantastic but gets the job done if you're in a hurry). The staff here exemplify incompetent and unprofessional. When you walk in, you're greatly warmly by the front desk staff staring at their cell-phones. Even if YOU say hello to THEM, you rarely even get a grunt of reply. If you call down from your room because you need extra towels (or anything really), they'll tell you "come to the front desk." So while that is unpleasant, what was really unacceptable was that we booked our hotel through orbitz and paid at booking. When I checked out, I confirmed with the lady at the front desk that the room was already paid in full, but she was too busy flirting with the guy next to her to even say goodbye. A couple days later I saw a full charge for the room posted to my credit card (over a thousand dollars). When I called the hotel, they told me that wasn't possible because they didn't take a credit card from me at all not even for incidentals. But they DID take a card for incidentals, which was the same one that got the extra charge, but not the one I had originally booked through orbitz with. So after explaining all this and finally convincing her that I had indeed been overcharged, she said the manager was not in and he refused to come back in to take care of it. We had to call the next day. He said he'd refund us, but we're still waiting with a huge charge on our card. Save yourself the trouble and stay elsewhere!

Front desk staff was EXCELLENT. Super clean updated room. Great breakfast.

Great large room w full kitchen, clean, comfortable bed. Nice staff. Complimentary hot breakfast. Am sorry that I missed the happy hour. The location is a little odd (situated off a busy rotary) but very convenient to train station, hospitals, downtown, DCU.

Good rooms and service. Location is very good as well. The only minor issue since we arrived after 11pm doors were closed and we had to stay outside (with 3 kids) for 2minutes until security guard arrived

Our only complaint was a bit of noise from I-290. We would request a room on the other side of the hotel next time.

Amazingly friendly staff! Clean room, more amenities than other hotels in this area for similar price. I will definitely stay here again when coming to Worcester. Being a little early for check-in, I simply asked the front desk if I could leave my vehicle in the parking lot and take a walk, they surprised me and let me check in early with no extra charge! That felt great after a long day on the road!

Washington Sq Worcester MA

Hotel highlights

  • Walking distance to DCU Center
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Central Business District within a short walk of DCU Center, Homewood Suites By Hilton Worcester is within 2 miles (3 km) of other popular sights such as Worcester Polytechnic Institute. This 3-star hotel has 118 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 118 air-conditioned accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, sofa beds, and coffee makers.


Property features

Built in 2017, the brand new Homewood Suites By Hilton Worcester offers an indoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a meeting room, a business center, and a free grocery shopping service.

Room options

Studio Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4
$135* Per night/room Nov 8 - Nov 9

Suite, 1 King Bed, Accessible, City View (Hearing)

King 1 | Sleeps 4

Suite, 1 Bedroom, Non Smoking, City View

King 1 | Sleeps 4

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, Urban)

King 1 | Sleeps 4

Studio Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Homewood Suites By Hilton Worcester

Everyone (8) Couples (1)
5
Everyone

By on Oct 14, 2019

Review comment responded on Oct 15, 2019

Dear guest, Thank you for filling our survey. We truly appreciate your business. I hope we made you feel at home away from home. Please come back again soon and visit. Best regards, Assaad Andrew Hallak General Manager

5
Friends

Very to the point hotel. No frills or excessive amenities. Clean and well worth the money.

By on Jun 9, 2019

Review comment responded on Jun 10, 2019

Dear Guest, Thank you for staying at our hotel. We truly appreciate your business. We hope we made you feel at home. Kindest regards, Assaad Andrew Hallak General Manager

5
Partner Couples

I loved the location! You could walk to dinner! I wish there were a restaurant or room service on site, but we had pizza delivered and it was not a problem at all.

By on Mar 25, 2019

Review comment responded on Apr 1, 2019

Dear Guest, Thank you for taking the time to fill our survey. We truly appreciate your business and kind feedback. We hope we made you feel at home. We look forward to your return to our hotel soon. Kindest regards, Assaad Andrew Hallak

5
Family with small children

very nice hotel and walkable to the dcu arena or to restaurants and bars nearby.

By , from glover vt on Mar 1, 2019

Review comment responded on Mar 6, 2019

Dear Michael, Thank you for taking the time to fill our survey. We truly appreciate your business and kind feedback. I hope we made you feel at home. We can't wait for your return to our hotel. Kindest regards, Assaad Andrew Hallak General Manager

5
Everyone

Loved everything from the room to the ladies atthe front desk! Breakfast was amazing!

By , from Worcester on Apr 8, 2018

1
Everyone

The rooms are pretty nice and the included breakfast is so-so (not fantastic but gets the job done if you're in a hurry). The staff here exemplify incompetent and unprofessional. When you walk in, you're greatly warmly by the front desk staff staring at their cell-phones. Even if YOU say hello to THEM, you rarely even get a grunt of reply. If you call down from your room because you need extra towels (or anything really), they'll tell you "come to the front desk." So while that is unpleasant, what was really unacceptable was that we booked our hotel through orbitz and paid at booking. When I checked out, I confirmed with the lady at the front desk that the room was already paid in full, but she was too busy flirting with the guy next to her to even say goodbye. A couple days later I saw a full charge for the room posted to my credit card (over a thousand dollars). When I called the hotel, they told me that wasn't possible because they didn't take a credit card from me at all not even for incidentals. But they DID take a card for incidentals, which was the same one that got the extra charge, but not the one I had originally booked through orbitz with. So after explaining all this and finally convincing her that I had indeed been overcharged, she said the manager was not in and he refused to come back in to take care of it. We had to call the next day. He said he'd refund us, but we're still waiting with a huge charge on our card. Save yourself the trouble and stay elsewhere!

By , from Southern California on Apr 3, 2018

5
Everyone

Front desk staff was EXCELLENT. Super clean updated room. Great breakfast.

By on Mar 19, 2018

5

clean, spacious room

Everyone

Great large room w full kitchen, clean, comfortable bed. Nice staff. Complimentary hot breakfast. Am sorry that I missed the happy hour. The location is a little odd (situated off a busy rotary) but very convenient to train station, hospitals, downtown, DCU.

By on Mar 1, 2018

5
Everyone

Good rooms and service. Location is very good as well. The only minor issue since we arrived after 11pm doors were closed and we had to stay outside (with 3 kids) for 2minutes until security guard arrived

By on Dec 28, 2017

4

convenient location, very walkable to restaurants.

Everyone

Our only complaint was a bit of noise from I-290. We would request a room on the other side of the hotel next time.

By on Nov 18, 2017

Review comment responded on Nov 26, 2017

Thank you for your feedback. Here at the Homewood Suites in Worcester, Every Feedback matters as we work really hard to improve our guest's experience

Homewood Suites By Hilton Worcester

1 Washington Sq, Worcester, MA 01604
url importing https://www.orbitz.com/Worcester-Hotels-Homewood-Suites-By-Hilton-Worcester.h18157562-p2.Hotel-Reviews