Skip to main content
Beginning of main content

Recent guest reviews

Great place to stay. Everything you’ll need within steps of the hotel!!

Cute stylish pod-like room, well designed. Small but the big bed and window make it feel open. All the tech worked perfectly. I really liked my stay here.

Pros: excellent customer satisfaction and attention. Beautiful views from huge windows Cons: bare bones of amenities, any amenities that are available are a hassle to acquire (ie ice at front desk, only 2 tiny pillows/rm, no luggage carts as well as no parking so huuuge hassle We had 2 neighboring rms with no hot water so no showers, but manager was generous with compensation for our inconvenience

This was the first time i stayed in a smart hotel, an ipad in the room controlled the lights, tv, thermostat, etc. The place is cool/edgy, but i wish they'd forgoe some of that for simple signs for where to find the gym, check in/check out. I did a lot of wandering at first to find things. The staff were polite and helpful. My room was very clean. I enjoyed having recycling bins in the room, pretty eco friendly. The rooms are *very* small, but served my purpose. Bathroom in our room was a bit awkward, if you're a shy person, you'd hate it. Frosted glass on all sides, no lock to the bathroom, and can see/hear a lot.

Make sure to review the "HOUSE RULES" - they enforce it like prison - definitely not a place if you need privacy. NO VISITORS in room & ALL guests must show ID's. Their "ambassadors" are rude. Best part was they claim all the rules are for security but anyone can go in & out after 10-11pm when their Ambassador door monitors disappear. Love the brand & the location but the customer service here is the worst in Boston hotels & in the CitizenM brand.

PERFECT for an overnight or weekend stay! Rooms are small (a “two-guest” room only), but they are so well laid out and incorporated the space available with their room design so well that it did not feel as small. A small sectioned refrigerator big enough for a bottle of wine and snacks, room safe, and over-sized drawer/wall hooks, and plenty of outlets by vanity area and small wall desk were great to have, too. BEAUTIFUL nighttime city view from Room 729! The king sized bed felt like we were sleeping on clouds…so comfy while being soft, yet firm. Staff at this hotel could not have been any nicer, and the biggest perk was the LOCATION! It was less than a 2 min walk to the concert we attended at TD Garden, 10 min walk to Quincy Market Place area, 20 min walk to Boston Commons area. Ease of check in/check out and each room as an IPAD that controls the entire room’s functions (including mood lighting, temp, large TV with stereo sound, and contactless chk out. My husband and I would surely return to the CitizenM Boston!

All Great

For the price we paid, thought we’d have a pristine, immaculate room.

This hotel is well located. Next to North station which provides great access to the rest of the city. Hotel staff was very friendly and the facility was well kept. The room was small but perfect for two people (we got a room with a king size bed). The pillows were a little soft but did the job. There’s also a food hall next door which provides a descent food selection. No complaints, would stay here again. Also note that this hotel is next to the TD arena which gets pretty congested during sporting/music events.

Perfect location for any TD Garden event and close Uber to airport

units are uncomfortably small and no view although promised!

Everything was great!!

All staff was really helpful and nice. Rooms are small but comfy and are clean everyday.

This hotel is great for solo and couple travelers — great view and location. Only reason I’m not raving is because our check-in was at 2:00 and it wasn’t ready at 3:30... or 4:30... complicating our plans for the evening. They said it was due to linen staff shortage, which I understand, but they gave us a free drink ticket (my partner doesn’t drink) which didn’t seem to cover the trouble we went through. The staff WAS nice though.

80-120 Causeway Street Boston MA

Hotel highlights

  • Walking distance to TD Garden and The Freedom Trail
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Boston, citizenM Boston North Station is adjacent to TD Garden and within a 5-minute walk of other popular sights like The Freedom Trail. This 272-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to a shopping center in central Boston, and also a short walk from Boston Harbor and Faneuil Hall Marketplace.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

All 272 rooms feature iPads, iPod docks, and refrigerators. 43-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include safes, phones, and desks. Housekeeping is available on request.


Property features

At citizenM Boston North Station, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

King Room Downtown View

1 King Bed | Sleeps 2

King Room

1 King Bed | Sleeps 2

Guest reviews for citizenM Boston North Station

Everyone (47) Couples (24) Family (16)
5
Family

Great place to stay. Everything you’ll need within steps of the hotel!!

By , from Fargo on Apr 11, 2022

5
Everyone

Cute stylish pod-like room, well designed. Small but the big bed and window make it feel open. All the tech worked perfectly. I really liked my stay here.

By on Mar 7, 2022

4
Partner Couples Friends

Pros: excellent customer satisfaction and attention. Beautiful views from huge windows Cons: bare bones of amenities, any amenities that are available are a hassle to acquire (ie ice at front desk, only 2 tiny pillows/rm, no luggage carts as well as no parking so huuuge hassle We had 2 neighboring rms with no hot water so no showers, but manager was generous with compensation for our inconvenience

By on Feb 22, 2022

4
Partner Couples

This was the first time i stayed in a smart hotel, an ipad in the room controlled the lights, tv, thermostat, etc. The place is cool/edgy, but i wish they'd forgoe some of that for simple signs for where to find the gym, check in/check out. I did a lot of wandering at first to find things. The staff were polite and helpful. My room was very clean. I enjoyed having recycling bins in the room, pretty eco friendly. The rooms are *very* small, but served my purpose. Bathroom in our room was a bit awkward, if you're a shy person, you'd hate it. Frosted glass on all sides, no lock to the bathroom, and can see/hear a lot.

By on Feb 20, 2022

2
Everyone

By , from Nantucke on Feb 16, 2022

1
Family

Make sure to review the "HOUSE RULES" - they enforce it like prison - definitely not a place if you need privacy. NO VISITORS in room & ALL guests must show ID's. Their "ambassadors" are rude. Best part was they claim all the rules are for security but anyone can go in & out after 10-11pm when their Ambassador door monitors disappear. Love the brand & the location but the customer service here is the worst in Boston hotels & in the CitizenM brand.

By on Dec 18, 2021

Review comment responded on Dec 20, 2021

Hi Millie Thank you for taking the time to review your recent stay. We apologize for the inconvenience you experienced during check-in. We ask for identification upon arrival as part of our registration process. This enables us to provide information to Emergency Services in case an emergency occurs in the building. As our guest rooms are compact, the maximum occupancy is (2) people per guest room. We are sorry for the interaction that occured with members of the team. We appreciate your feedback, as it is much appreciated, and is utilized as a training opportunity, as we look to improve our product and service continuously. We thank you once again for sharing your feedback. KInd Regards Justine

5
Everyone

By on Dec 17, 2021

5
Everyone

By on Dec 16, 2021

5
Everyone

PERFECT for an overnight or weekend stay! Rooms are small (a “two-guest” room only), but they are so well laid out and incorporated the space available with their room design so well that it did not feel as small. A small sectioned refrigerator big enough for a bottle of wine and snacks, room safe, and over-sized drawer/wall hooks, and plenty of outlets by vanity area and small wall desk were great to have, too. BEAUTIFUL nighttime city view from Room 729! The king sized bed felt like we were sleeping on clouds…so comfy while being soft, yet firm. Staff at this hotel could not have been any nicer, and the biggest perk was the LOCATION! It was less than a 2 min walk to the concert we attended at TD Garden, 10 min walk to Quincy Market Place area, 20 min walk to Boston Commons area. Ease of check in/check out and each room as an IPAD that controls the entire room’s functions (including mood lighting, temp, large TV with stereo sound, and contactless chk out. My husband and I would surely return to the CitizenM Boston!

By on Dec 13, 2021

5
Everyone

All Great

By on Dec 9, 2021

citizenM Boston North Station

80-120 Causeway Street, Boston, MA 02114
url importing http://www.orbitz.com/Boston-Hotels-citizenM-Boston-North-Station.h33870542-p2.Hotel-Reviews
There was an error importing /Boston-Hotels-citizenM-Boston-North-Station.h33870542-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Boston-Hotels-citizenM-Boston-North-Station.h33870542-p2.Hotel-Reviews

Frequently asked questions