Great place to stay. Everything you’ll need within steps of the hotel!!
Cute stylish pod-like room, well designed. Small but the big bed and window make it feel open. All the tech worked perfectly. I really liked my stay here.
Pros: excellent customer satisfaction and attention. Beautiful views from huge windows Cons: bare bones of amenities, any amenities that are available are a hassle to acquire (ie ice at front desk, only 2 tiny pillows/rm, no luggage carts as well as no parking so huuuge hassle We had 2 neighboring rms with no hot water so no showers, but manager was generous with compensation for our inconvenience
This was the first time i stayed in a smart hotel, an ipad in the room controlled the lights, tv, thermostat, etc. The place is cool/edgy, but i wish they'd forgoe some of that for simple signs for where to find the gym, check in/check out. I did a lot of wandering at first to find things. The staff were polite and helpful. My room was very clean. I enjoyed having recycling bins in the room, pretty eco friendly. The rooms are *very* small, but served my purpose. Bathroom in our room was a bit awkward, if you're a shy person, you'd hate it. Frosted glass on all sides, no lock to the bathroom, and can see/hear a lot.
Make sure to review the "HOUSE RULES" - they enforce it like prison - definitely not a place if you need privacy. NO VISITORS in room & ALL guests must show ID's. Their "ambassadors" are rude. Best part was they claim all the rules are for security but anyone can go in & out after 10-11pm when their Ambassador door monitors disappear. Love the brand & the location but the customer service here is the worst in Boston hotels & in the CitizenM brand.
PERFECT for an overnight or weekend stay! Rooms are small (a “two-guest” room only), but they are so well laid out and incorporated the space available with their room design so well that it did not feel as small. A small sectioned refrigerator big enough for a bottle of wine and snacks, room safe, and over-sized drawer/wall hooks, and plenty of outlets by vanity area and small wall desk were great to have, too. BEAUTIFUL nighttime city view from Room 729! The king sized bed felt like we were sleeping on clouds…so comfy while being soft, yet firm. Staff at this hotel could not have been any nicer, and the biggest perk was the LOCATION! It was less than a 2 min walk to the concert we attended at TD Garden, 10 min walk to Quincy Market Place area, 20 min walk to Boston Commons area. Ease of check in/check out and each room as an IPAD that controls the entire room’s functions (including mood lighting, temp, large TV with stereo sound, and contactless chk out. My husband and I would surely return to the CitizenM Boston!
All Great
For the price we paid, thought we’d have a pristine, immaculate room.
This hotel is well located. Next to North station which provides great access to the rest of the city. Hotel staff was very friendly and the facility was well kept. The room was small but perfect for two people (we got a room with a king size bed). The pillows were a little soft but did the job. There’s also a food hall next door which provides a descent food selection. No complaints, would stay here again. Also note that this hotel is next to the TD arena which gets pretty congested during sporting/music events.
Perfect location for any TD Garden event and close Uber to airport
units are uncomfortably small and no view although promised!
Everything was great!!
All staff was really helpful and nice. Rooms are small but comfy and are clean everyday.
This hotel is great for solo and couple travelers — great view and location. Only reason I’m not raving is because our check-in was at 2:00 and it wasn’t ready at 3:30... or 4:30... complicating our plans for the evening. They said it was due to linen staff shortage, which I understand, but they gave us a free drink ticket (my partner doesn’t drink) which didn’t seem to cover the trouble we went through. The staff WAS nice though.
Located in Downtown Boston, citizenM Boston North Station is adjacent to TD Garden and within a 5-minute walk of other popular sights like The Freedom Trail. This 272-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to a shopping center in central Boston, and also a short walk from Boston Harbor and Faneuil Hall Marketplace.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
All 272 rooms feature iPads, iPod docks, and refrigerators. 43-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include safes, phones, and desks. Housekeeping is available on request.
At citizenM Boston North Station, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
Great place to stay. Everything you’ll need within steps of the hotel!!
Cute stylish pod-like room, well designed. Small but the big bed and window make it feel open. All the tech worked perfectly. I really liked my stay here.
Pros: excellent customer satisfaction and attention. Beautiful views from huge windows Cons: bare bones of amenities, any amenities that are available are a hassle to acquire (ie ice at front desk, only 2 tiny pillows/rm, no luggage carts as well as no parking so huuuge hassle We had 2 neighboring rms with no hot water so no showers, but manager was generous with compensation for our inconvenience
This was the first time i stayed in a smart hotel, an ipad in the room controlled the lights, tv, thermostat, etc. The place is cool/edgy, but i wish they'd forgoe some of that for simple signs for where to find the gym, check in/check out. I did a lot of wandering at first to find things. The staff were polite and helpful. My room was very clean. I enjoyed having recycling bins in the room, pretty eco friendly. The rooms are *very* small, but served my purpose. Bathroom in our room was a bit awkward, if you're a shy person, you'd hate it. Frosted glass on all sides, no lock to the bathroom, and can see/hear a lot.
Make sure to review the "HOUSE RULES" - they enforce it like prison - definitely not a place if you need privacy. NO VISITORS in room & ALL guests must show ID's. Their "ambassadors" are rude. Best part was they claim all the rules are for security but anyone can go in & out after 10-11pm when their Ambassador door monitors disappear. Love the brand & the location but the customer service here is the worst in Boston hotels & in the CitizenM brand.
PERFECT for an overnight or weekend stay! Rooms are small (a “two-guest” room only), but they are so well laid out and incorporated the space available with their room design so well that it did not feel as small. A small sectioned refrigerator big enough for a bottle of wine and snacks, room safe, and over-sized drawer/wall hooks, and plenty of outlets by vanity area and small wall desk were great to have, too. BEAUTIFUL nighttime city view from Room 729! The king sized bed felt like we were sleeping on clouds…so comfy while being soft, yet firm. Staff at this hotel could not have been any nicer, and the biggest perk was the LOCATION! It was less than a 2 min walk to the concert we attended at TD Garden, 10 min walk to Quincy Market Place area, 20 min walk to Boston Commons area. Ease of check in/check out and each room as an IPAD that controls the entire room’s functions (including mood lighting, temp, large TV with stereo sound, and contactless chk out. My husband and I would surely return to the CitizenM Boston!
All Great
Hi Millie Thank you for taking the time to review your recent stay. We apologize for the inconvenience you experienced during check-in. We ask for identification upon arrival as part of our registration process. This enables us to provide information to Emergency Services in case an emergency occurs in the building. As our guest rooms are compact, the maximum occupancy is (2) people per guest room. We are sorry for the interaction that occured with members of the team. We appreciate your feedback, as it is much appreciated, and is utilized as a training opportunity, as we look to improve our product and service continuously. We thank you once again for sharing your feedback. KInd Regards Justine