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Fairmont Copley Plaza, Boston

4.5 out of 5.0

Recent guest reviews

While it's exterior and public spaces establish a Gilded Age sense of elegance, it is the consistently friendly staff and the peerless quality of the accomodations that bring one back again. For access to some of Boston's more established cultural institutions the Fairmont cannot be matched. Trinity Church and the Boston Public Library (think John Singer Sargent's "Hall of Religion") are just across the street. The access to public transit is perfect. A short three minute walk to the Copley Green Line takes one to the Symphony, the Museum of Fine Arts, and the Isabella Stewart Gardner Museum. Like to shop? The Fairmont is two blocks from Newberry Street's boutiques and restaurants. The Fairmont's Oak Room is just the ticket for breakfast (get there early to sit next to the cozy fireplace!) and for a nightcap in the evening. In Boston I want to stay only at the Fairmont.

Excellent stay, the staff go out of their way to make the stay perfect and always call you by name.

Comfortable guest rooms and beds, excellent food and service for breakfast (we didn’t eat dinner at The Fairmont), Vibrant lobby and prefunction areas, outstanding service throughout. Concierge has tremendously helpful before we arrived and valet service carried our luggage a half a block to meet our Uber driver as we checked out. First class hotel from start to finish.

The hotel was decorated beautifully for Christmas! The rooms have been renovated but the charm of the hotel has been maintained. Our dog was welcome for a fee.

Perfect check in... friendly staff. Great hotel experience.

The hotel is beautiful and gracious. Walking distances to shopping, the theatres, and Boston Commons. I love to walk so I walked the Freedom Trail and to the river.

The staff is exceptionally friendly and very helpful. For your convenience the hotel offers a text service to address any questions or concerns without having to leave your room. The hotel is close to many great restaurants and shopping. Also, located directly across the street is a pick up area for the hop on hop off tour bus.

Perfect location and staff exceedingly courteous and helpful...worth the $$

CONVENIENT DOWNTOWN LOCATION PERFECT ACCESS TO NEWBURY STREET AND THE PRU

This hotel is perfectly located, beautifully decorated and staff is really oriented to service. Minor comments are around the following: - Given the hotel's bar and restaurant are famous for locals, having some kind of priority list vs others to be seated. It is annoying that you can't eat/drink in your own hotel without waiting long periods of time for a table or spot at the bar - Housekeeping starts making noise really early in the am, even on weekends (like 7:30 or 8am). This is not little noise, this will wake you up constantly The above are comments juat to make this the perfect hotel.

Great hotel, rooms were neat and clean, and staff was very friendly.

Absolutely gorgeous hotel and helpful staff. I was upgraded upon and arrival and they seemed to have free wine and cheese in the lobby. The bed was also very comfortable and the room was well decorated. I received text messages asking about the quality of my stay.

Friendly, helpful staff. Aging facility, but well maintained. Halls are a bit dark, but room was nice.

We stay there often and always enjoy it. Great bar , beautiful lobby An old fashioned ambiance.

This hotel is a beautiful, elegant place to stay and in one of the best locations in Boston. It is right in Copley Square, close to the T, restaurants and shops. The lobby is gorgeous and the gift shop is delightful- lots of interesting things to buy. Don't forget to pick up the stuffed animal version of Carly, the black Labrador Retriever dog, and her book about her and the hotel! Very cute! The Oak Room is a fantastic place to have breakfast, lunch or dinner. The bar is lively at night. The only criticism, is the rooms are starting to look old and need updating. Other than that, it is one of the best places to stay in Boston. Enjoy!

It was great! Loved our room and the valet parking. Our room was even ready early.

Beautiful old hotel with completely updated room, the staff was able to accommodate both an early check-in and a late check out

Hotel was right in the heart of Boston. Very convenient. Breakfast at the hotel was fantastic!

Hotel met my expectation. In addition due to flight cancellations the staff was more than amenable in extending my stay. I would recommend this to my colleagues.

Clean, nice, polite staff, convenient location. Overall pleasant experience, would definitely go back for another stay here.

138 Saint James Ave Boston MA

Hotel highlights

  • Steps from Hancock Conference Center and Boston Public Library
  • Onsite dining
  • 24-hour health club
  • Rooftop terrace

Located in Back Bay, Fairmont Copley Plaza, Boston is next to popular attractions like Hancock Conference Center and Boston Public Library. This 383 -room, 4.5-star hotel has a restaurant along with conveniences like a 24-hour health club and a rooftop terrace. It's in central Boston and also a short walk from Copley Place and Hynes Convention Center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served each morning for a fee.


Rooms

All of Fairmont Copley Plaza, Boston's 383 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free weekday newspapers. Guests can expect WiFi, wired Internet, and 46-inch LCD TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, phones, and ironing boards are other standard amenities.


Property features

At Fairmont Copley Plaza, Boston, guests have access to a 24-hour health club, a rooftop terrace, and WiFi in public areas. Valet parking is available for USD 53 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 11 meeting rooms, conference space, and a 24-hour business center.

Room options

Standard Double Room, 2 Double Beds (Fairmont)

Full 2 | Sleeps 4

Signature Double Room, 2 Double Beds, Park View (Copley Square Park View)

Full 2 | Sleeps 5

Signature Double Room, 2 Queen Beds, Park View (Copley Square Park View)

Queen 2 | Sleeps 5

Club Room, 1 King Bed (Fairmont Gold King)

King 1 | Sleeps 3

Guest reviews for Fairmont Copley Plaza

Everyone (16) Business (17) Couples (37) Family (14) Friends (1) Other (4)
5

home away from home

Everyone

While it's exterior and public spaces establish a Gilded Age sense of elegance, it is the consistently friendly staff and the peerless quality of the accomodations that bring one back again. For access to some of Boston's more established cultural institutions the Fairmont cannot be matched. Trinity Church and the Boston Public Library (think John Singer Sargent's "Hall of Religion") are just across the street. The access to public transit is perfect. A short three minute walk to the Copley Green Line takes one to the Symphony, the Museum of Fine Arts, and the Isabella Stewart Gardner Museum. Like to shop? The Fairmont is two blocks from Newberry Street's boutiques and restaurants. The Fairmont's Oak Room is just the ticket for breakfast (get there early to sit next to the cozy fireplace!) and for a nightcap in the evening. In Boston I want to stay only at the Fairmont.

By , from Cary, North Carolina on Feb 19, 2018

Review comment responded on Feb 20, 2018

Kenyon, thank you for your wonderful review! We're thrilled you consider us your "home away from home" and that you enjoy our downtown location so much. We are just a hop and skip away from almost all of Boston's best sights and sites. Thank you for your great feedback. We hope to see you again soon!

5
Everyone

Excellent stay, the staff go out of their way to make the stay perfect and always call you by name.

By on Jan 27, 2018

Review comment responded on Jan 29, 2018

Thank you for your great review of our staff and service! We're so glad that you enjoyed your stay and we look forward to seeing you again soon. Until then, safe travels!

5
Everyone

Comfortable guest rooms and beds, excellent food and service for breakfast (we didn’t eat dinner at The Fairmont), Vibrant lobby and prefunction areas, outstanding service throughout. Concierge has tremendously helpful before we arrived and valet service carried our luggage a half a block to meet our Uber driver as we checked out. First class hotel from start to finish.

By , from Montgomery, AL on Jan 2, 2018

Review comment responded on Jan 5, 2018

We appreciate your amazing 5-star review of our staff and service, David! Thank you so much for staying and dining with us. We hope to see you again soon!

5
Everyone

The hotel was decorated beautifully for Christmas! The rooms have been renovated but the charm of the hotel has been maintained. Our dog was welcome for a fee.

By on Dec 4, 2017

Review comment responded on Dec 11, 2017

Thank you for your wonderful review! We are glad we could host you over the holidays and are delighted you enjoyed yourselves. Please come back soon!

5

beautiful hotel

Everyone

Perfect check in... friendly staff. Great hotel experience.

By , from MN on Jul 2, 2017

Review comment responded on Jul 5, 2017

Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon, Jen!

5

convenient location, old world luxury

Everyone

The hotel is beautiful and gracious. Walking distances to shopping, the theatres, and Boston Commons. I love to walk so I walked the Freedom Trail and to the river.

By on Jun 29, 2017

Review comment responded on Jun 30, 2017

Thank you for your great feedback. We appreciate it and will use your comments in order to improve our processes. We hope you'll come stay with us again very soon!

5

great location and friendly staff

Everyone

The staff is exceptionally friendly and very helpful. For your convenience the hotel offers a text service to address any questions or concerns without having to leave your room. The hotel is close to many great restaurants and shopping. Also, located directly across the street is a pick up area for the hop on hop off tour bus.

By on Mar 15, 2017

Review comment responded on Jun 29, 2017

It's wonderful to hear that you had such a positive experience with us. Thank you for sharing! Please come stay with us again soon.

5
Everyone

Perfect location and staff exceedingly courteous and helpful...worth the $$

By on Feb 27, 2017

Review comment responded on Jun 29, 2017

Your review is appreciated and we're so glad we could provide you with such a pleasant experience. Please come see us again soon!

5
BusinessTravelers

CONVENIENT DOWNTOWN LOCATION PERFECT ACCESS TO NEWBURY STREET AND THE PRU

By on Dec 24, 2016

Review comment responded on Dec 28, 2016

Hello, thank you for sharing your 5-star experience with fellow travelers. We have to agree with you on our location, it is simply perfect if you are looking to explore Boston's most famous area attractions and shops on foot! Thank you again for your review, we hope to welcome you back, soon.

5

fantastic stay

Everyone

This hotel is perfectly located, beautifully decorated and staff is really oriented to service. Minor comments are around the following: - Given the hotel's bar and restaurant are famous for locals, having some kind of priority list vs others to be seated. It is annoying that you can't eat/drink in your own hotel without waiting long periods of time for a table or spot at the bar - Housekeeping starts making noise really early in the am, even on weekends (like 7:30 or 8am). This is not little noise, this will wake you up constantly The above are comments juat to make this the perfect hotel.

By , from toronto on Dec 12, 2016

Review comment responded on Dec 15, 2016

Hello Cesar, thank you for reviewing your recent stay. We are delighted to hear that our location and team exceeded expectations. Thank you for your notes regarding the restaurant and housekeeping teams. We will be sure to pass along to the appropriate departments for review. Thank you again for your feedback and we hope to see you again, soon.