Everything was wonderful! We especially loved their dog Cori
excellent location but poorly maintained facilities, carpets in the corridors and rooms dirty, sofa in the room dirty and stained. dirty looking hotel. I was going to stay 4 nights, I only stayed one night.
Fairmont service—professional
I was in a Queen bed suite which was very nice but had some cosmetic problems. Not something I’d expect from a Fairmont property. Other than that it was a great stay
The lobby is classic and beautiful. Although my room was nice, it seemed VERY small for the price. Excellent customer service. Would be nice to have a swimming pool for guests.
Beautiful lobby. Room was dirty and worn. Thermostat kept at a very unbearable 74 degrees and even though we had it set to 68 it would not cool down.
Anna at the front desk was absolutely gracious and accommodating! I love how the Fairmont Copley is strategically located in the heart of Copley square and is accessible to the Hynes Convention center, T(Metro), Shopping on Newbury Street, Restaurants etc. The hotel is very well maintained and the architecture is historic and ornate! Michael and John at the front door are so helpful and greets you with the most genuine welcome to let you know that you're part of the Fairmont family! Not to forget, the BEST clam chowder at Oak Long Bar. MUST TRY!
Old property
Is a beautiful hotel you feel staying in a palace, I had a bad experience with the room but the manager resolve my problem (charging me extra money which is unacceptable)
The property has been beautifully restored and cared for. The area around the property has lots to do. It is nice that housekeeping comes daily and leaves two bottles of complimentary water. However once those run out you have to go off property for water, soda and coffee and snacks. It would be nice if they had a vending machine or small sundries store. There is one restaurant on property to service the hotel and room service so the menus are the same. Staff was friendly and service was good. I would say the housekeeping staff is the best they were quick and always left fresh towels.
This hotel is so elegant and gorgeous that I will never forget. Also, the hotel staff is so kind to come close to me and asking if need some help whenever I am looking for something. I will definitely come back to stay at Fairmont Copley Plaza hotel in near future.
Located in Back Bay, Fairmont Copley Plaza, Boston is adjacent to Copley Square and within a 15-minute walk of popular sights like Boston Common. This 4.5-star hotel has 383 guestrooms and offers conveniences like a restaurant, a gym, and a rooftop terrace.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.
Guests can expect WiFi, free wired Internet, and 46-inch LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, laptop-compatible safes, and phones are also available. Housekeeping is available on request.
Guests staying at Fairmont Copley Plaza, Boston enjoy a gym, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 68 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, a business center, and a computer station.
Everything was wonderful! We especially loved their dog Cori
Thank you for being our guest, Abigail! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
excellent location but poorly maintained facilities, carpets in the corridors and rooms dirty, sofa in the room dirty and stained. dirty looking hotel. I was going to stay 4 nights, I only stayed one night.
Thank you for your thoughts, Jorge Luiz. We're disappointed to learn we were unable to truly impress you and sincerely value your feedback. All guest feedback is utilized to help us improve our hotel. We hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
Fairmont service—professional
Thank you kindly for your review of Fairmont Copley Plaza, Xu. We appreciate your feedback and are glad you enjoyed your visit. We hope to see you again soon!
I was in a Queen bed suite which was very nice but had some cosmetic problems. Not something I’d expect from a Fairmont property. Other than that it was a great stay
Thank you for being our guest and for your feedback, Michael. We regret that your stay was not everything that you'd hoped it would be and will share your thoughts with our management team. We hope to have the chance to welcome you back for an even better experience in the future. Thank you again for sharing your experience.
The lobby is classic and beautiful. Although my room was nice, it seemed VERY small for the price. Excellent customer service. Would be nice to have a swimming pool for guests.
Thank you kindly for your review of Fairmont Copley Plaza, Heather. We appreciate your feedback and are glad you enjoyed your overall stay. We hope to see you again soon!
Thank you for being our guest, Michele! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
Beautiful lobby. Room was dirty and worn. Thermostat kept at a very unbearable 74 degrees and even though we had it set to 68 it would not cool down.
Thank you for your thoughts, Thomas. We're disappointed to hear we were unable to truly impress you, and we also wish to apologize for the temperature challenges you experienced. All guest feedback is utilized to help us improve our hotel. We hope that you will consider giving us a chance to exceed your expectations in the future.
Thank you for being our guest, Shannon. We are delighted to see that you fully enjoyed your stay at Fairmont Copley Plaza and we hope to have the opportunity to welcome you back in the future. Until then, we wish you safe travels!
Thank you for being our guest, Jamie! We are glad to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!