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Recent guest reviews

This hotel is relatively new located in a changing area of Boston along Washington St. Its accommodations are new but the art in the rooms is colorless and artistically vacant. The King suite is small but has a little kitchen and can sleep 4 people: 2 on king bed and 2 on pull out couch. The room was very quiet and seemed isolated from street noise. Unfortunately because of the pandemic the breakfast was basically a bag with a granola bar and a tiny muffin. Not even some OJ. Coffee was limited to K-CUPs for your room. Staff was nice but the gates to the parking rarely worked with the code tags we were given requiring the guard to come out and manually open it. It was also very tight parking Monday night with limited spaces or else you would park on Washington.

The room was nice, but the service was lacking. I'm not sure if it's due to COVID-19, but room service only came once during our 6-day stay and it was extremely hard to get answers from management regarding charges, parking, etc. Also, our "breakfast" that was included was an oatmeal packing and a small box of cereal each morning. Again, likely due to COVID-19, but I would've stayed elsewhere and bought breakfast outside of the hotel had I known that breakfast each morning was just sugar in a bag.

Very convenient to get to all areas of the city. The room had a nice sized kitchen. If we knew earlier, we would have stayed longer.

They are not happy for keeping “Do not disturb”. They claim they need 24 hr inspection. Nonsense. Other than that, I was happy.

Easy parking onsite, great fitness center, friendly staff, our studio room was spacious and although we had a short stay this time, the mini kitchen/bar area would be fantastic for a family or traveller on a multi-day stay- a real money saver on the food side. There is a supermarket right behind the building that is a brand new renovation. Very easy walking (less than 10min) to plenty of great restaurants (we hit El Centro on the corner of Shawmut and W. Concord St- top notch Mexican food!) and 5 min more you can be at Copley sq. Challenges- Driving to the hotel from within the city was tricky. It was definitely reminiscent of trying to drive in Boston 20yrs should before they improved the traffic patterns. A lot of. 1 way streets and navigating through an occasional neighborhoods if you miss a critical turn. Also note- Google brings you to the wrong side of the hotel, on a street you cannot get to the hotel from due to 1 way streets, so you have to loop around a couple of blocks. Fairly easy, just a bit silly. Don’t get too excited about the free breakfast. It’ll keep the wolves at bay until you can get out and about and grab something. Great value in a hotel, clean and spacious and would be equally suited to a family as it would be for a business traveller. We were in town visiting Colleges in the Backbay Fens area and it was a nice retreat at the end of a long day.

Excellent service overall. The area out side the hotel is a little scary at night

nice hotel; breakfast was good, security and parkingr

Parking was the primary issue with construction going on around the properly. However, an employee gave up his parking spot right in front of the hotel to me. The parking check-in spot is a bit tight but is limited to only 10 minutes. Check in is really fast so that is not much of an issue. The hotel is really, really nice inside. It is very, very clean (I mean really really clean) and the room I had was top notch. The room was tidy, clean, and very homely. I loved the lighting in the bathroom and the walk-in shower. I really felt like I was in an apartment. Full kitchen with dishwasher, stove, full fridge and freezer, and there were plenty of dishes to use in the cabinets, as well. The staff were courteous and accommodating and they had plenty of little snacks near the front desk if needed. I purchased a little pizza to go from their bar and it was sooo good. I want to go back to Boston just to stay in their hotel.

Very nice very modern and clean. Will definitly stay here again

The room was great. The shuttle driver was fantastic and very helpful. Your night receptionist was rude and refused to give us any help.

Washington Street Boston MA

Hotel highlights

  • Walking distance to Northeastern University and Boston Medical Center
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in South End, Residence Inn by Marriott Boston Downtown / South End is a leisurely stroll from popular sights such as Boston Medical Center and Northeastern University. This 3-star hotel has 135 rooms and welcomes guests with free breakfast, a 24-hour fitness center, and free in-room WiFi.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

The 135 accommodations feature kitchenettes and space to spread out with dining areas. Guests can expect free WiFi and 49-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available once per stay.


Property features

At Residence Inn by Marriott Boston Downtown / South End, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Self parking is offered for USD 25 per night. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a free grocery shopping service, and free newspapers.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Studio, 1 King Bed, Non Smoking, View

1 King Bed | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Residence Inn by Marriott Boston Downtown / South End

Everyone (8) Couples (4) Family (3)
4
Partner Couples

This hotel is relatively new located in a changing area of Boston along Washington St. Its accommodations are new but the art in the rooms is colorless and artistically vacant. The King suite is small but has a little kitchen and can sleep 4 people: 2 on king bed and 2 on pull out couch. The room was very quiet and seemed isolated from street noise. Unfortunately because of the pandemic the breakfast was basically a bag with a granola bar and a tiny muffin. Not even some OJ. Coffee was limited to K-CUPs for your room. Staff was nice but the gates to the parking rarely worked with the code tags we were given requiring the guard to come out and manually open it. It was also very tight parking Monday night with limited spaces or else you would park on Washington.

By , from VT on Sep 4, 2020

Review comment responded on Sep 5, 2020

Dear Tim, Thank you for the 4 star rating and the great feedback regarding your stay. We appreciate the comments and taking the time to help us be better. Hope to see you again soon. Sincerely, Residence Inn SE Boston

3
Partner Couples Business Business

The room was nice, but the service was lacking. I'm not sure if it's due to COVID-19, but room service only came once during our 6-day stay and it was extremely hard to get answers from management regarding charges, parking, etc. Also, our "breakfast" that was included was an oatmeal packing and a small box of cereal each morning. Again, likely due to COVID-19, but I would've stayed elsewhere and bought breakfast outside of the hotel had I known that breakfast each morning was just sugar in a bag.

By on Jul 9, 2020

Review comment responded on Jul 11, 2020

Dear Guest, Thank you so much for the feedback regarding your recent stay. We apologize the services we normally offer could not be provided, crazy times for all of us and we feel badly we disappointed you. Hopefully soon we will be back as usual and hopefully have another opportunity to earn your business. Sincerely, The Customer Service Team Residence Inn SE Boston

5
Partner Couples Family

Very convenient to get to all areas of the city. The room had a nice sized kitchen. If we knew earlier, we would have stayed longer.

By , from New York, NY on Feb 27, 2020

Review comment responded on Mar 3, 2020

Dear Jim, Thank you for the 5 star rating and the comments regarding your recent stay at our property in SE Boston. Come on back and stay as long as you want, maybe even longer! We look forward to seeing you again soon. Sincerely, The Customer Service Team Residence Inn SE Boston

4
Everyone

By on Feb 25, 2020

Review comment responded on Mar 23, 2020

Thanks for staying with us. We appreciate your feedback!

5
Business Business

They are not happy for keeping “Do not disturb”. They claim they need 24 hr inspection. Nonsense. Other than that, I was happy.

By on Dec 7, 2019

Review comment responded on Dec 8, 2019

Dear Guest, Thank you for the 5 star rating and the feedback regarding your recent stay at the Residence Inn SE Boston. Appreciate your comments and glad you had a great visit and enjoyed the property! Do no disturb is important, we will use your feedback as a way to retrain the team and ensure privacy is respected. Hope to see you again very soon and thank you for choosing us for your travel needs. Sincerely The Customer Service Team Residence Inn SE Boston

4
Family

Easy parking onsite, great fitness center, friendly staff, our studio room was spacious and although we had a short stay this time, the mini kitchen/bar area would be fantastic for a family or traveller on a multi-day stay- a real money saver on the food side. There is a supermarket right behind the building that is a brand new renovation. Very easy walking (less than 10min) to plenty of great restaurants (we hit El Centro on the corner of Shawmut and W. Concord St- top notch Mexican food!) and 5 min more you can be at Copley sq. Challenges- Driving to the hotel from within the city was tricky. It was definitely reminiscent of trying to drive in Boston 20yrs should before they improved the traffic patterns. A lot of. 1 way streets and navigating through an occasional neighborhoods if you miss a critical turn. Also note- Google brings you to the wrong side of the hotel, on a street you cannot get to the hotel from due to 1 way streets, so you have to loop around a couple of blocks. Fairly easy, just a bit silly. Don’t get too excited about the free breakfast. It’ll keep the wolves at bay until you can get out and about and grab something. Great value in a hotel, clean and spacious and would be equally suited to a family as it would be for a business traveller. We were in town visiting Colleges in the Backbay Fens area and it was a nice retreat at the end of a long day.

By , from Sugar Hill on Nov 9, 2019

Review comment responded on Nov 10, 2019

Dear Guest, Thank you for the 4 star rating and the comments regarding your recent stay at the Residence Inn Boston SE. We very much appreciate the great detail about your stay and all the great features you noticed about the property. Feedback such as yours is really appreciated by others as well, thank you for taking so much time. Hope to see you again very soon! Sincerely The Customer Service Team Residence Inn, Boston SE

1
Family with small children

Excellent service overall. The area out side the hotel is a little scary at night

By on Sep 4, 2019

Review comment responded on Sep 18, 2019

Thanks for staying with us. We appreciate your feedback!

4
Family

nice hotel; breakfast was good, security and parkingr

By on Jun 26, 2019

Review comment responded on Jun 29, 2019

Dear Guest, Thank you for the 4 star rating and the comments regarding your recent stay at the Residence Inn SE Boston. Happy to hear you enjoyed breakfast and liked the hotel. This is an area of Boston being developed and we appreciate you giving us the opportunity to serve you while in town. Thank you for choosing our property for your travel needs and we hope we see you again very soon! Sincerely The Customer Service Team Residence Inn SE Boston

5
Everyone

By on May 27, 2019

Review comment responded on Jun 8, 2019

Thanks for staying with us. We appreciate your feedback!

5
Business Business

Parking was the primary issue with construction going on around the properly. However, an employee gave up his parking spot right in front of the hotel to me. The parking check-in spot is a bit tight but is limited to only 10 minutes. Check in is really fast so that is not much of an issue. The hotel is really, really nice inside. It is very, very clean (I mean really really clean) and the room I had was top notch. The room was tidy, clean, and very homely. I loved the lighting in the bathroom and the walk-in shower. I really felt like I was in an apartment. Full kitchen with dishwasher, stove, full fridge and freezer, and there were plenty of dishes to use in the cabinets, as well. The staff were courteous and accommodating and they had plenty of little snacks near the front desk if needed. I purchased a little pizza to go from their bar and it was sooo good. I want to go back to Boston just to stay in their hotel.

By on Apr 28, 2019

Review comment responded on Jun 8, 2019

Thanks for staying with us. We appreciate your feedback!

Residence Inn by Marriott Boston Downtown / South End

2001 Washington Street, Boston, MA 2119
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