Skip to main content
Beginning of main content

Hilton Boston Downtown/Faneuil Hall

4.0 out of 5.0

Recent guest reviews

We arrived early in the morning and were greeted by a rude valet and hovering bell man. Our room was nice and clean, and the hotel is in a great location. But we went to use the wifi and found out you have to PAY for it... Who in the heck makes you PAY for wifi in 2017!? Even Super 8 has free wifi... So ridiculous. It takes a ridiculously long amount of time to get your car from Valet. One time took us 45 minutes of waiting in the lobby!

The Hotel in good location , front door staffs are good , only when we check in on Dec 30 around 7pm the front desk agent is an african american guy name Alain , he is not friendly,not professional and kind of rude when he ask me do you want to join the hotel reward card and i said no thank you and then he slam my credit card on the counter top and didn't even say enjoy your stay with us or have a good evening , i really felt how can he be at the front desk , i HOPE someone will need to talk to him and he def need to train again to be at the front represent the hotel

My stay at the Downtown Boston Hilton was trouble-free and comfortable. It is in a good location, and I heard zero traffic noise or sounds from adjoining rooms.

I WAS PLEASANTLY SURPRISED. WILL DEFINITELY STAY AT THIS HOTEL AGAIN.

Not in crowded tourist area but very easy walking distance to it. The hotel was mostly first rate, with a friendly and helpful staff.

Entire hotel was very clean. Bathtub was a little slippery so you might want to request a room with a walk in shower. Good location.

Great front desk team. Manager on duty was awesome

There for a wedding. Rooms a little small. Beds comfy. Staff was nice. Bartender at night kind of crabby.

Horrrible carpets, old fashioned and murky looking. Bathroom with no division between shower and the rest of the bathroom. The whole place would get completely flooded after a short normal shower. Had a short horrible shower curtain that served no purpose. The maid ended putting a towel roll along the shower to act as barrier, ugh.

Spent a long enjoyable weekend at this hotel. Very comfortable room. The valet parking staff was very helpful and knowledgeable about how to get to points of interest. We didn't eat in the hotel or go to the hotel bar because we were so close to many other places. Right next to DunkinDonuts which was great, but Starbucks was nearby too.

Good location to everything, but very small room.

We used the concierge 4 times and they hit a home run each time .... the hotel was very clean and close to everything a tourist or biz traveler would want ...

We had an Excellent experience for my business trip.

The hotel is in a great location, with Faneuil Hall being right around the corner and 2 T stops close by. They had a room ready for us to check in at about 9:30AM, and even upgraded us! The only thing was that the TV was broken, the shower curtain rod was broken, and the shower head was coming out of the wall.

Very nice hotel. very clean and staff were very accommodating.

This location definitely lived up to the brand expectations. The whole staff from the valet, front desk and concierge were friendly and helpful. The bar staff at the restaurant were extra special they certainly made it a memorable experience.

Check in was quick. Upon making reservation, requested upper floor, but not honored. Room was dusty on furniture and bathroom surfaces. Tub did not drain well, so standing in 3 inches of water. Ran out of TP so had to call housekeeping for more. Room was cool at night; room thermostat fixed, temperature unable to be adjusted. Had to keep windows closed, because room facing another wall of windows, therefore room was dark. Restaurant more of a bar atmosphere. No quiet place to eat within the hotel. Staff all seemed friendly. Bed seemed clean and comfortable.

I have stayed at a few Hiltons and I have got to say I was a little bit disappointed with this one. The staff was not very friendly or accomedating. We wanted to stay on a higher floor and expressed this when we checked in. The front desk lady told us that the room on the lower floor was what we were going to get and basically that we had no option to switch it. She didn't even humor us by at least checking for us. Her attitude was this is what you get and be happy with it. There were no ammenities at this hotel either and it was on the older side. I don't mind staying at hotel that is older with less amenities. I just don't want to pay the ridiculous Hilton price for it. For a Hilton hotel I was expecting a lot more.

No microwave in room, bathroom door stuck. Otherwise room was large and comfortable.

This was a nice hotel very close to Faneuil Hall and other downtown Boston attractions. A little expensive for service/room provided, but still nice.

89 Broad St Boston MA

Hotel highlights

  • Walking distance to New England Aquarium and Faneuil Hall Marketplace
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in Boston Financial District, Hilton Boston Downtown/Faneuil Hall is within a 5-minute walk of New England Aquarium and within 15 minutes of other popular attractions like Faneuil Hall Marketplace. This 403-room, 4-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and a 24-hour business center. Centrally located in Boston, the hotel is also a short walk from Boston City Hall and Boston Tea Party Ship.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

Hilton Boston Downtown/Faneuil Hall's 403 rooms are air-conditioned and provide refrigerators, coffee makers, and free bottled water. Guests can expect to find WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Hilton Boston Downtown/Faneuil Hall offers a 24-hour fitness center, conference space, and a 24-hour business center. Valet parking is offered for USD 51.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this historic hotel include a computer station, a library, and express check-in.

Room options

Suite - 1 King

King 1 | Sleeps 4

Standard Two Doubles

Full 2 | Sleeps 4

Accessible 2 Dbl Room

Full 2 | Sleeps 4

One Bedroom Suite Two Double Beds

Full 2 | Sleeps 5

Guest reviews for Hilton Boston Downtown/Faneuil Hall

Everyone (18) Couples (21) Business (18) Family (8) Other (4) Friends (11)
3

nice hotel but no wifi and parking is a joke!

Everyone

We arrived early in the morning and were greeted by a rude valet and hovering bell man. Our room was nice and clean, and the hotel is in a great location. But we went to use the wifi and found out you have to PAY for it... Who in the heck makes you PAY for wifi in 2017!? Even Super 8 has free wifi... So ridiculous. It takes a ridiculously long amount of time to get your car from Valet. One time took us 45 minutes of waiting in the lobby!

By on Jan 4, 2018

3

the hotel in good location

Everyone

The Hotel in good location , front door staffs are good , only when we check in on Dec 30 around 7pm the front desk agent is an african american guy name Alain , he is not friendly,not professional and kind of rude when he ask me do you want to join the hotel reward card and i said no thank you and then he slam my credit card on the counter top and didn't even say enjoy your stay with us or have a good evening , i really felt how can he be at the front desk , i HOPE someone will need to talk to him and he def need to train again to be at the front represent the hotel

By on Jan 3, 2018

5

spacious room

Everyone

My stay at the Downtown Boston Hilton was trouble-free and comfortable. It is in a good location, and I heard zero traffic noise or sounds from adjoining rooms.

By , from Athens GA on Dec 19, 2017

5

great location. walking distance to north end

Everyone

I WAS PLEASANTLY SURPRISED. WILL DEFINITELY STAY AT THIS HOTEL AGAIN.

By , from CAPE COD, MA on Nov 11, 2017

5

lovely hotel close to historic downtown

Everyone

Not in crowded tourist area but very easy walking distance to it. The hotel was mostly first rate, with a friendly and helpful staff.

By , from Colorado on Oct 10, 2017

4
Everyone

Entire hotel was very clean. Bathtub was a little slippery so you might want to request a room with a walk in shower. Good location.

By on Oct 6, 2017

5

nice hotel this was my second time staying

Everyone

Great front desk team. Manager on duty was awesome

By on Sep 26, 2017

4
Everyone

There for a wedding. Rooms a little small. Beds comfy. Staff was nice. Bartender at night kind of crabby.

By , from Phoenix on Sep 16, 2017

3

hotel in need of a face lift

Everyone

Horrrible carpets, old fashioned and murky looking. Bathroom with no division between shower and the rest of the bathroom. The whole place would get completely flooded after a short normal shower. Had a short horrible shower curtain that served no purpose. The maid ended putting a towel roll along the shower to act as barrier, ugh.

By , from Coconut Creek, FL on Sep 5, 2017

4

good location for walking to points of interest.

Families

Spent a long enjoyable weekend at this hotel. Very comfortable room. The valet parking staff was very helpful and knowledgeable about how to get to points of interest. We didn't eat in the hotel or go to the hotel bar because we were so close to many other places. Right next to DunkinDonuts which was great, but Starbucks was nearby too.

By , from New Jersey on Jul 19, 2017