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Hilton Boston Downtown/Faneuil Hall

4.0 out of 5.0

Recent guest reviews

Good location to everything, but very small room.

We used the concierge 4 times and they hit a home run each time .... the hotel was very clean and close to everything a tourist or biz traveler would want ...

We had an Excellent experience for my business trip.

The hotel is in a great location, with Faneuil Hall being right around the corner and 2 T stops close by. They had a room ready for us to check in at about 9:30AM, and even upgraded us! The only thing was that the TV was broken, the shower curtain rod was broken, and the shower head was coming out of the wall.

Very nice hotel. very clean and staff were very accommodating.

This location definitely lived up to the brand expectations. The whole staff from the valet, front desk and concierge were friendly and helpful. The bar staff at the restaurant were extra special they certainly made it a memorable experience.

Check in was quick. Upon making reservation, requested upper floor, but not honored. Room was dusty on furniture and bathroom surfaces. Tub did not drain well, so standing in 3 inches of water. Ran out of TP so had to call housekeeping for more. Room was cool at night; room thermostat fixed, temperature unable to be adjusted. Had to keep windows closed, because room facing another wall of windows, therefore room was dark. Restaurant more of a bar atmosphere. No quiet place to eat within the hotel. Staff all seemed friendly. Bed seemed clean and comfortable.

I have stayed at a few Hiltons and I have got to say I was a little bit disappointed with this one. The staff was not very friendly or accomedating. We wanted to stay on a higher floor and expressed this when we checked in. The front desk lady told us that the room on the lower floor was what we were going to get and basically that we had no option to switch it. She didn't even humor us by at least checking for us. Her attitude was this is what you get and be happy with it. There were no ammenities at this hotel either and it was on the older side. I don't mind staying at hotel that is older with less amenities. I just don't want to pay the ridiculous Hilton price for it. For a Hilton hotel I was expecting a lot more.

No microwave in room, bathroom door stuck. Otherwise room was large and comfortable.

This was a nice hotel very close to Faneuil Hall and other downtown Boston attractions. A little expensive for service/room provided, but still nice.

Hotel is located very good in downtown on the walking distance from hop on hop off bus station, a lot of dining options around. I was unable to connect to internet from my computer.

This was a great location for my business trip. The key amenity that I needed was WiFi, because, as I said, I am traveling for business. They had WiFi and it generally worked but was a 3 out of 5 for signal strength. Acceptable, but falling somewhat short of the standard that I really need to be efficient. They also charge an additional daily fee for WiFi, which I guess is OK considering that this was much cheaper than nearby hotels and was of a good standard. I really liked the express check-in -- it drives me crazy when it takes 15 minutes and they ask me 45 questions when they really don't need to at all. Strangely, the TV was about 20 feet from the bed, so it wasn't really that watchable. I guess I didn't care that much but this was for sure a curious arrangement. All in all, the location was good, the price was great considering nearby alternatives and it was easy to get to and from Logan. I would stay here again if passing through Boston.

Spent two night during Christmas this past year the room was very nice and the hotel staff was very accommodating as we had a few friends meet up with us and got another 2 rooms. The staff got us all three rooms on the same floor. The location was great to Faneuil hall. The Christmas tree and lights where awesome. Good restaurant around especially in North Boston a short walk away.

We had a real good time there was a lot to do in Boston and a lot to see

Everything about this hotel is high quality. The staff are very nice and helpful.

The hotel was very convenient to many shops and attractions, all within walking distance or a very short cab ride. Hotel staff was very friendly and helpful. Had a great time.

This hotel is well located and even near Faneuil Hall which is lots of fun. The hotel was clean and bed was very comfortable. We would stay there again when in Boston.

One of the many fine downtown hotels. Great staff, great building and great history. Convenient to Quincy Market, waterfront tour kiosks and the aquarium subway station . Not far from the Freedom Trail. And you don't need a car!

This was a great last minute option for a couple of meetings in the seaport area on my way back from the Labor Day holiday weekend.

This Hilton location strikes a nice balance between access and seclusion. It's two blocks from Faneuil Hall and three from the Aquarium and the rest of the waterfront attractions. This makes it an easy walk to either while not having to absorb the constant horns from the tour boats or crowd noise. It's surrounded by bars, coffee shops and restaurants, so there's no problem with finding a spot for food or drink. The hotel staff seems invested in making sure you're doing well and we enjoyed their assistance. The only knock against them, which will not be one for many, was the lack of wired Internet access. We use WiFi just like everyone else, but we also have a wired travel router we use for our business security and we were unable to use that here. For a business hotel in the financial district, I think it's something worth maintaining. Overall, we really enjoyed staying here. They had everything (almost) we needed in the room, and the stay was smooth and pleasant.

89 Broad St Boston MA

Hotel highlights

  • Walking distance to New England Aquarium and Faneuil Hall Marketplace
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in Boston Financial District, Hilton Boston Downtown/Faneuil Hall is within a 5-minute walk of New England Aquarium and within 15 minutes of other popular attractions like Faneuil Hall Marketplace. This 403-room, 4-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and a 24-hour business center. Centrally located in Boston, the hotel is also a short walk from Boston City Hall and Boston Tea Party Ship.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

Hilton Boston Downtown/Faneuil Hall's 403 rooms are air-conditioned and provide refrigerators, coffee makers, and free bottled water. Guests can expect to find WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Hilton Boston Downtown/Faneuil Hall offers a 24-hour fitness center, conference space, and a 24-hour business center. Valet parking is offered for USD 51.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, a library, and express check-in.

Room options

Suite - 1 King

King 1 | Sleeps 4

Standard Two Doubles

Full 2 | Sleeps 4

Standard King

King 1 | Sleeps 2

Accessible 2 Dbl Room

Full 2 | Sleeps 4

Guest reviews for Hilton Boston Downtown/Faneuil Hall

Everyone (9) Couples (21) Business (18) Family (7) Other (4) Friends (11)
4

small room

Everyone

Good location to everything, but very small room.

By on May 3, 2017

5

clean,quiet,conveinent, and well located!

Everyone

We used the concierge 4 times and they hit a home run each time .... the hotel was very clean and close to everything a tourist or biz traveler would want ...

By , from Houston on May 2, 2017

5

nice hotel for business travel.

Everyone

We had an Excellent experience for my business trip.

By on Mar 25, 2017

3

downtown hotel

Everyone

The hotel is in a great location, with Faneuil Hall being right around the corner and 2 T stops close by. They had a room ready for us to check in at about 9:30AM, and even upgraded us! The only thing was that the TV was broken, the shower curtain rod was broken, and the shower head was coming out of the wall.

By , from North Carolina on Jan 2, 2017

5

nice hotel within walking distance to most sights

Everyone

Very nice hotel. very clean and staff were very accommodating.

By on Dec 20, 2016

5

great hotel,perfect location and even better staff

Everyone

This location definitely lived up to the brand expectations. The whole staff from the valet, front desk and concierge were friendly and helpful. The bar staff at the restaurant were extra special they certainly made it a memorable experience.

By , from newport ri on Dec 12, 2016

3
Everyone

Check in was quick. Upon making reservation, requested upper floor, but not honored. Room was dusty on furniture and bathroom surfaces. Tub did not drain well, so standing in 3 inches of water. Ran out of TP so had to call housekeeping for more. Room was cool at night; room thermostat fixed, temperature unable to be adjusted. Had to keep windows closed, because room facing another wall of windows, therefore room was dark. Restaurant more of a bar atmosphere. No quiet place to eat within the hotel. Staff all seemed friendly. Bed seemed clean and comfortable.

By , from Connecticut on Dec 5, 2016

3

good location but not hilton quality

Everyone

I have stayed at a few Hiltons and I have got to say I was a little bit disappointed with this one. The staff was not very friendly or accomedating. We wanted to stay on a higher floor and expressed this when we checked in. The front desk lady told us that the room on the lower floor was what we were going to get and basically that we had no option to switch it. She didn't even humor us by at least checking for us. Her attitude was this is what you get and be happy with it. There were no ammenities at this hotel either and it was on the older side. I don't mind staying at hotel that is older with less amenities. I just don't want to pay the ridiculous Hilton price for it. For a Hilton hotel I was expecting a lot more.

By on Sep 11, 2016

4

great location, walking distance to everything.

Everyone

No microwave in room, bathroom door stuck. Otherwise room was large and comfortable.

By , from New York, NY on Sep 4, 2016

4

downtown boston hotel

Couples

This was a nice hotel very close to Faneuil Hall and other downtown Boston attractions. A little expensive for service/room provided, but still nice.

By on Dec 2, 2015