Horrible customer service
Perfect location! The pool is great especially traveling with children. The staff was very friendly and the hotel is beautiful. Can't wait to come back again.
Wonderful hotel! The location was perfect for visiting the aquarium, north end, Quincy Market, etc. so easy to get to and leave from. We did a ton of walking along the wharf, it was gorgeous! The hotel staff was very friendly, valet service was amazing, very fast and friendly. My only complaint was the pool was not on limited capacity with NO availability while we were there. We also stopped in early to check our luggage, they should have mentioned this then and maybe we would have had an opportunity to swim (one of the reasons we chose this hotel). They said they’d call when our room was ready, which they did not. We stopped back in to get our room. Overall we had a great time!
What I like about the property is it’s extremely clean the views were beautiful and everyone was friendly.
Most of the hotel staff was friendly and willing to help, but we encountered some that were just not willing to help. I asked for the room to be cleaned twice and we never received the room cleaning. I was furious and called the front desk. Their response was “we are under staffed and will not be able to clean your room”. Meanwhile I see every room on my floor getting cleaned. I asked for a manager to contact me so I knew how they were choosing who’s rooms should be cleaned first. The doors make a lot of noise when they close and other guests were frustrated, especially when their were kids running up and down the hallway at 7am opening and closing doors. I would strongly recommend another hotel if your ever in this area.
Excellent stay almost perfect but was disappointed that all the swimming pool times were booked. We were looking forward to getting in a swim but did not. Would definitely recommend staying here to family and friend.
Great location, nice room, fabulous view. Friendly staff.
The location is fantastic. We had a beautiful view of the harbor.
The Hotel was great, I definitely recommend it for anyone visiting because it is in the best location! Everything is walking distance. Immediately when you walk in, the hotel smells amazing. There is a Starbucks in the lobby which is a plus. The hotel staff was very kind and extremely accommodating to our needs. The room was a decent size and the bathroom was clean, bright and new looking. For the price this was perfect location and the customer service was on point!
perfect interior perfect location wonderful views from the exterior porches limited menu for dining over priced breakfast [$30-40 /person]
Great location, clean and comfortable. I would definitely go back!!
Everything was great except the room service is sub par....it comes in a bag. The location is perfect.
The bed/mattress on both queen beds were very saggy in room 251. Then power went off in the room that could not be fixed. They missed the cleaning on day # 4 when I had asked for skipping cleaning for up to day # 3 I was transferred to room 242. bed was good in this room. I would expect included breakfast, internet and 2 bottled water per day included for the price they charge. These amenities are provided even in motels.
Check in time is 4pm, not 3pm as posted on Orbitz. Our room was not available until close to 5 pm. Also, housekeeping staff are cleaning rooms into the early evening hours. Bathroom sink had green and brown residue in it. Not tiny or hard to see - very noticeable (about the size of nickels). Scrubbed at it myself with cloth and it did not come off really eadily. Seems like it may not have veen cleaned in a while. Prior stays at this location were good.
I loved the room amenities and beautiful view of the harbor. The convenience to local shops and restaurants. Breakfast was delicious vut iver priced.
Located in North End, Boston Marriott Long Wharf is adjacent to New England Aquarium and within a 10-minute walk of other popular attractions like Faneuil Hall Marketplace. This 412-room, 4-star hotel welcomes guests with a restaurant, an indoor pool, and a gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start weekdays with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
55-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other standard amenities include iPod docks, coffee makers, and safes. Change of towels is available on request.
Guests staying at Boston Marriott Long Wharf enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is offered for USD 65 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and a computer station.
Horrible customer service
Gur, we are disappointed with your 2 out of 5 rating on your recent stay. Please reach out to the hotel directly if you would like to further discuss your visit.
Perfect location! The pool is great especially traveling with children. The staff was very friendly and the hotel is beautiful. Can't wait to come back again.
Jessie thanks for the great feedback! We look forward to welcoming you back again soon on your next visit to Boston.
Wonderful hotel! The location was perfect for visiting the aquarium, north end, Quincy Market, etc. so easy to get to and leave from. We did a ton of walking along the wharf, it was gorgeous! The hotel staff was very friendly, valet service was amazing, very fast and friendly. My only complaint was the pool was not on limited capacity with NO availability while we were there. We also stopped in early to check our luggage, they should have mentioned this then and maybe we would have had an opportunity to swim (one of the reasons we chose this hotel). They said they’d call when our room was ready, which they did not. We stopped back in to get our room. Overall we had a great time!
Colleen, it was a pleasure having you as our guest and thank you for choosing Long Wharf for your visit to Boston. We are sorry that you were not able to reserve a pool reservation during your stay. We are limiting capacity at this time to keep our guests safe. We hope you will come back to stay with us again soon and that you will be able to use the pool on your next visit. We look forward to serving you again soon!
What I like about the property is it’s extremely clean the views were beautiful and everyone was friendly.
Thank you for the great 5 out of 5 rating! We really appreciate you taking the time to share such great feedback. Boston is such a great City, especially in the Spring and we hope that you will be back to stay with us again soon!
Most of the hotel staff was friendly and willing to help, but we encountered some that were just not willing to help. I asked for the room to be cleaned twice and we never received the room cleaning. I was furious and called the front desk. Their response was “we are under staffed and will not be able to clean your room”. Meanwhile I see every room on my floor getting cleaned. I asked for a manager to contact me so I knew how they were choosing who’s rooms should be cleaned first. The doors make a lot of noise when they close and other guests were frustrated, especially when their were kids running up and down the hallway at 7am opening and closing doors. I would strongly recommend another hotel if your ever in this area.
We are disappointed to hear the feedback about your recent stay! This is certainly not the experience we want any of our guests to have. The hotel is currently operating in accordance with Covid-19 guidelines to help keep our guests and associates safe. If you would like to further discuss your stay please reach out to me at the hotel.
Excellent stay almost perfect but was disappointed that all the swimming pool times were booked. We were looking forward to getting in a swim but did not. Would definitely recommend staying here to family and friend.
Thank you for the great 5 out of 5 rating! We are glad to hear that you enjoyed your stay! Our pool reservations do fill up quickly, we are sorry that you were not able to get one on this recent stay, all the more reason to come back again soon!
Great location, nice room, fabulous view. Friendly staff.
Joansie, thank you for your feedback. We are so glad that you enjoyed your stay and hope that you will be back to visit with us again soon!
Kevin, our team was disappointed to hear that you did not fully enjoy your recent stay at Long Wharf. Our team strives to provide an exceptional experience for all of our guests and apologize that we did not meet your expectations. We hope you will give us another opportunity on a future visit to Boston to meet your travel needs.