4/10 Poor
Jessica
Traveled with group
May 11, 2026
Disliked: Staff & service, property conditions & facilities
I came here to see a comedy show with my sister for the weekend (we’re in our mid-30s). It was our first time in Boston! We got out of the taxi and were so excited when we pulled up to the hotel and that excitement quickly wore off once we got to the front desk… The man who checked us in at the front desk was completely rude. We got to our “double queen superior room” and it was anything but. The walls were all scuffed up and two of the three lamps in the room had lightbulbs that didn’t work. I called and asked if we could have a different room and they obliged, but besides the lights working, it wasn’t much better. The dings on the wall and paint on the mirror were just crazy to me! I’ve stayed in numerous Hiltons over my years, and can’t believe how rundown this room was! Our experience with staff over the next two nights did not get any better… the bartender (his name began with a P) was SO RUDE! Annoyed we asked to take our picture, then proceeded to move my phone which was in front of me to grab my receipt and look at how much I tipped him. We spoke with another couple later that evening and they also expressed how rude the staff was. Beds were old and hard. If I would have had the budget, I would have went and stayed somewhere else the second night. While the location is prime, I cannot recommend this hotel and would not stay here again the next time I’m in Boston.
Jessica
Stayed 2 nights in May 2026
