Comfortable
I liked that there was a separate bedroom with a door and a separate sitting area. There was also two desks which was helpful when two of us had to work. I don't have any complaints. Everything was very nice.
I feel as if the information when booking the hotel is very vague. I thought it was a pretty good deal, but it’s surprising to find out that you will have to give a deposit that is more than what you paid for your stay. Which is especially concerning when a lot of reviews mention people having to wait abnormally long for their refund. I only stayed one night for 72$ and I had to pay a deposit of $100 dollars. I didn’t mind, but it’s not mentioned anywhere on the booking. when you Google their deposit fee, the company’s response is very different. Also, they make it seem that they are completely open but it should also be mentioned that the hotels restaurant is closed (again wasn’t an issue for me I just feel like it should be made known on the listing). Also, the area is a little iffy at night, you are on a street that is very much like an alley so just be careful at night.
Very nice hotel and very spacious. Walking distance to TD Garden and so many restaurants. Front desk Nunu was very courteous, kind and knowledgeable. She set the standards of how customer service should be.
Staff is super helpful and friendly. Would love it if there was room service available. Also, for some reason the bar wasn't available to us the evening that we were there.
Shower didn't warm up for long time. Otherwise very nice, great start, great location for night at the garden!
It was nicely decorated and clean, but the cabinet door for fridge had a broken hinge. Staff was friendly, but housekeeping woke us when they knocked once then barged into the room - they were also very loud. Upon checking out at 11:00 we were told it would be a 25 minute wait for the valet to retrieve the car. We were told we could wait in the bar/restaurant area, but they had just closed breakfast service. We couldn't even get a cup of coffee. It's good we didn't have make a flight.
Loved the urban decor. The property was a cross from the north station
Staff was very friendly and the room was pleasant. Close to transportation.
The room was dirty and had a large wet spot of unknown nature
It was very conveniently located to TD Garden. It was great that we could leave our luggage after check in so we could explore the city without having to carry everything with us.
Right across from TD Gardens perfect place to catch an event. Also a short walk to the New England Aquarium and Faneuil Hall/Quincy Market. Recent updates to the hotel. Restaurant was great for breakfast. All staff was amazing and friendly.
Located in West End, Hotel Indigo Boston Garden, an IHG Hotel is adjacent to TD Garden and within a 5-minute walk of other popular sights like The Freedom Trail. This 4-star hotel has 72 guestrooms and offers conveniences like a restaurant, a 24-hour fitness center, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
Hotel Indigo Boston Garden, an IHG Hotel's 72 rooms are air-conditioned and provide coffee makers, free local calls, and safes. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Ironing boards, desks, and wardrobes or closets are also standard. Housekeeping is available on request.
At Hotel Indigo Boston Garden, an IHG Hotel, guests have access to a 24-hour fitness center, free WiFi in public areas, and a meeting room. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.
Comfortable
I liked that there was a separate bedroom with a door and a separate sitting area. There was also two desks which was helpful when two of us had to work. I don't have any complaints. Everything was very nice.
Dear guest, Thank you for choosing the Hotel Indigo Boston Garden for your stay in Boston. It looks like you had a great stay with us and we are happy about it. Thank you for taking the time to review your stay with us. We do hope to have the opportunity to serve you again soon at the Hotel Indigo Boston Garden. Best regards, Harold Swine Front Office Supervisor
I feel as if the information when booking the hotel is very vague. I thought it was a pretty good deal, but it’s surprising to find out that you will have to give a deposit that is more than what you paid for your stay. Which is especially concerning when a lot of reviews mention people having to wait abnormally long for their refund. I only stayed one night for 72$ and I had to pay a deposit of $100 dollars. I didn’t mind, but it’s not mentioned anywhere on the booking. when you Google their deposit fee, the company’s response is very different. Also, they make it seem that they are completely open but it should also be mentioned that the hotels restaurant is closed (again wasn’t an issue for me I just feel like it should be made known on the listing). Also, the area is a little iffy at night, you are on a street that is very much like an alley so just be careful at night.
Dear guest, Thank you for choosing the Hotel Indigo Boston Garden for your stay in Boston. I understand your concerns concerning that deposit amount. The deposit might be a lot but it is only a hold and the refund should be quick. If that refund seems to long, you can still call your bank to them to release the funds quicker since it is their responsibility to do so. Feel free to contact us if we can assist you with anything regarding this matter. Best regards, Harold Swine Front Office Supervisor
Dear guest, Thank you for choosing the Hotel Indigo Boston Garden for your stay in Boston. It looks like you had a great stay with us and we are happy about it. Thank you for taking the time to review your stay. We do hope to have the opportunity to serve you again soon at the Hotel Indigo Boston Garden. Best regards, Harold Swine Front Office Supervisor
Very nice hotel and very spacious. Walking distance to TD Garden and so many restaurants. Front desk Nunu was very courteous, kind and knowledgeable. She set the standards of how customer service should be.
Dear Den, Thank you for choosing the Hotel Indigo Boston Garden for your stay in Boston. It looks like you had a great stay with us and we are happy about it. Thank you for taking the time to review your stay with us. We do hope to have the opportunity to serve you again at the Hotel Indigo Boston Garden. Best regards,
Staff is super helpful and friendly. Would love it if there was room service available. Also, for some reason the bar wasn't available to us the evening that we were there.
Greetings Guest, Thank you so much for taking the time to provide us with feedback regarding your recent trip. I'm thrilled to hear the positive impact our staff had on your stay! We hope to see you again in the near future! Best wishes, Brittany Glover Assistant General Manager
Shower didn't warm up for long time. Otherwise very nice, great start, great location for night at the garden!
Dear guest, Thank you for choosing the Hotel Indigo Boston Garden for your stay in Boston. It looks like you had a great stay with us and we are happy about it. Thank you for taking the time to review your stay. We do hope to have the opportunity to serve you again soon at the Hotel Indigo Boston Garden. Best regards,
It was nicely decorated and clean, but the cabinet door for fridge had a broken hinge. Staff was friendly, but housekeeping woke us when they knocked once then barged into the room - they were also very loud. Upon checking out at 11:00 we were told it would be a 25 minute wait for the valet to retrieve the car. We were told we could wait in the bar/restaurant area, but they had just closed breakfast service. We couldn't even get a cup of coffee. It's good we didn't have make a flight.
Dear guest, Thank you for choosing the Hotel Indigo Boston Garden for your stay in Boston. I do appreciate you took the time to review your stay with us. We are so sorry about the issues happened during your stay and I am sure we are able to show you our real level of service for your next stay. Your review would be useful for training purposes. We do hope to have the opportunity to serve you again soon at the Hotel Indigo Boston Garden. Best regards
Loved the urban decor. The property was a cross from the north station
Dear guest, Thank you for much for staying with us. Our hotel has been renovated recently, so glad that you appreciated the decor. The situation is as well effectively perfect for being close to North Station or if you are attending a game or concert at the TD Garden. We are looking forward to welcome you again soon at the Hotel Indigo
Thank you for staying with us!!!
Dear guest, Thank you for choosing the Hotel Indigo Boston Garden for your stay in Boston. It looks like you had a good stay with us and we are happy about it. Thank you for taking the time to review your stay with us. We do hope to have the opportunity to serve you again soon at the Hotel Indigo Boston Garden. Best regards, Harold Swine Front Office Supervisor