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Marriott Vacation Club® at Custom House, Boston

3.5 star property
Hotel with a bar, steps from Faneuil Hall Marketplace

Choose dates to view prices

Photo gallery for Marriott Vacation Club® at Custom House, Boston

Rooftop terrace
View from property
Lobby
Mini-fridge, microwave, coffee/tea maker, cookware/dishes/utensils
1 bedroom, in-room safe, blackout drapes, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available
  • Bar

Explore the area

View in a map
3 Mckinley Square, Boston, MA, 02109
  • Place, Faneuil Hall Marketplace
    ‪3 min walk‬
  • Place, New England Aquarium
    ‪3 min walk‬
  • Place, TD Garden
    ‪14 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

32-inch flat-screen TV with satellite channels, pay movies

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

32-inch flat-screen TV with satellite channels, pay movies

Suite, 1 Bedroom (Hearing Accessible)

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

32-inch flat-screen TV with satellite channels, pay movies

Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

32-inch flat-screen TV with satellite channels, pay movies

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(27 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Boston

Located in Downtown Boston, Marriott Vacation Club® at Custom House, Boston is adjacent to Faneuil Hall Marketplace and within a 15-minute walk of popular sights like TD Garden. This 84-room, 3.5-star hotel has a bar/lounge along with conveniences like free in-room WiFi and a gym.

What's nearby

  • Faneuil Hall Marketplace - 3 min walk - 0.2 miles
  • New England Aquarium - 3 min walk - 0.2 miles
  • Quincy Market - 3 min walk - 0.2 miles
  • Boston Harbor - 6 min walk - 0.4 miles
  • TD Garden - 14 min walk - 0.8 miles

Getting around

  • Aquarium - 2 min walk
  • South Station - 13 min walk
  • Boston, MA (BNH-Boston Harbor Seaplane Base) - 18 min drive

Restaurants

  • ‪Bostonia Public House - ‬1 min walk
  • ‪The Hong Kong - ‬1 min walk
  • ‪7-Eleven - ‬1 min walk
  • ‪Al's State Street Cafe - ‬1 min walk
  • ‪Granary Tavern - ‬2 min walk

About this property

Marriott Vacation Club® at Custom House, Boston

Hotel with a bar, steps from Faneuil Hall Marketplace
Guests of Marriott Vacation Club® at Custom House, Boston enjoy features like a gym, free WiFi in public areas, and free use of bicycles. Valet parking is available for USD 56 per day. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include express check-out, laundry facilities, and a porter/bellhop.
Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. Other amenities include sofa beds, dining areas, and microwaves. Change of bedsheets is available on request.
Recreational amenities at the hotel include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 56 per day; includes in/out privileges)
  • Limited onsite valet parking
  • Onsite parking includes off-street options

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 2 to 10 for adults and USD 2 to 10 for children
  • A bar/lounge

Things to do

  • Billiards/pool table
  • Free bicycle rentals
  • Games
  • Gym

Family friendly

  • Dining table
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Mini-fridge
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 25 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Microwave
  • Mini-fridge
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from January 5 2026 to May 15 2026 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 2.00 to 10.00 for adults, and USD 2.00 to 10.00 for children
  • Valet parking fee: USD 56 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).
Property Registration Number ROC-11545442-009

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and outdoor lighting.
  • The property is professionally cleaned.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Boston Villas
Marriott Vacation Club Pulse Custom House Boston Aparthotel
Marriott's Custom House Villas
Marriott's Custom House Villas Aparthotel
Marriott's Custom House Villas Aparthotel Boston
Villas Boston
Marriott's Boston Custom House Villas Aparthotel
Marriott Vacation Club Pulse Custom House Aparthotel
Marriott Vacation Club Pulse Custom House Boston
Marriott Vacation Club Pulse Custom House
Marriotts Custom Resort
Marriotts Custom Hotel
Marriotts Custom Hotel
Marriott`s Custom House Hotel Boston
Marriotts Custom Resort
Marriott Boston
Marriott Vacation Club Pulse at Custom House Boston
Marriott's Boston Custom House Villas

Frequently asked questions

Are free cancellation options available at Marriott Vacation Club® at Custom House, Boston?

Marriott Vacation Club® at Custom House, Boston offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do within easy reach of Marriott Vacation Club® at Custom House, Boston?

This hotel is situated in Downtown Boston, just steps from Faneuil Hall Marketplace and Quincy Market, and within a short walk of New England Aquarium. You'll also find TD Garden and Boston Common less than a mile away.

Will I be able to park at Marriott Vacation Club® at Custom House, Boston?

Yes, valet parking is offered for USD 56 per day with in/out privileges.

Does Marriott Vacation Club® at Custom House, Boston have a casino?

No, Marriott Vacation Club® at Custom House, Boston doesn't have a casino.

Is there an indoor pool at Marriott Vacation Club® at Custom House, Boston?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Marriott Vacation Club® at Custom House, Boston?

Amenities at this hotel that appeal to couples include a bar and a 24-hour front desk.

Are there hot tubs at Marriott Vacation Club® at Custom House, Boston?

No, there isn't a spa tub at this hotel.

Does Marriott Vacation Club® at Custom House, Boston have a restaurant with a breakfast menu?

Marriott Vacation Club® at Custom House, Boston offers continental breakfast each morning for a surcharge though there is no restaurant.

Does Marriott Vacation Club® at Custom House, Boston allow pets to stay free of charge?

No, pets aren't allowed at Marriott Vacation Club® at Custom House, Boston though service animals are welcome.

Are there connecting rooms at Marriott Vacation Club® at Custom House, Boston?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Marriott Vacation Club® at Custom House, Boston?

The closest major airport to Marriott Vacation Club® at Custom House, Boston is Boston, MA (BNH-Boston Harbor Seaplane Base), which is 3.8 mi away (18 minutes by car). Another top airport is Logan International Airport (BOS), which is located 3.4 mi away (7-minute drive).

Are there rooms with balconies that I can book at Marriott Vacation Club® at Custom House, Boston?

No, at Marriott Vacation Club® at Custom House, Boston, there aren't any guestrooms that list a balcony.

Marriott Vacation Club® at Custom House, Boston Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 469 out of 604 reviews
Rating 8 - Good. 100 out of 604 reviews
Rating 6 - Okay. 23 out of 604 reviews
Rating 4 - Poor. 8 out of 604 reviews
Rating 2 - Terrible. 4 out of 604 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, Hampshire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for a family reunion. The hotel is a landmark that can’t be ignored. Staff could not have been more accomadating. Even with elevator upgrades in process the ambiance was still impressive.
Stayed 3 nights in Sep 2025

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities

Great Hotel Location-Bad Room Location

This hotel is in a great location, the bed is very comfortable and the room is nice. HOWEVER, we ended up with a room on the first floor facing a restaurant with live music and right next to the breakfast area. As much as this hotel costs no one should have to stay in this particular room (102). You can't even open the window shades because people can look right into your room. We were also woken up early every morning hearing the door to the breakfast room opening and closing as staff was getting things ready. The frustrating thing is, we called the hotel directly about three weeks before our stay asking for a room on a high floor and was told that wouldn't be a problem. When we got there we were told we were on the first floor and to check back the next morning. Next morning we were told they didn't have enough staff to let us change rooms try again the next day. The next day, same thing. They finally called us after we left that day to say we could change rooms but would have to come back and gather everything up let them hold our bags and then later they would have it ready. It wasn't worth it by then because we were on our way to a tour and couldn't go back. I asked for a break in cost or a free night later and they said they would try. Once again no help in the end. In my opinion, a hotel that costs this much should take better care of their customers. We did get some points on our Marriott Convoy account but not much. Very disappointed in the management at this hotel.
Stayed 3 nights in Sep 2025

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 5 nights in Aug 2025

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great checkin process, staff extremely friendly and helpful with directions etc.
Stayed 1 night in Sep 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Ignacio

Stayed 1 night in Aug 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Favorite Boston Hotel

I can't believe I've never stayed at a Marriott Vacation Club before. The Custom House in Boston was an incredible experience, and everything was brilliant. From the extremely helpful concierge, Monika, to the very easy valet parking, to the wonderful room with incredible views, it was just an extremely enjoyable experience. The play place for the kids was super helpful in allowing them to burn off some excess energy before bedtime, and the view from the top floor was undeniably gorgeous. I can't wait to plan my next trip and stay here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff. The rooms are first-come, first-served, so if you are given a lower room (we received one on the 1st floor), kindly ask to be switched to a higher room the next day. They were great about that. Very large rooms, clean and spacious - perfect for a family traveling!
Stayed 4 nights in Aug 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is such a great hidden gem! We LOVED the observation deck and the history throughout the hotel. The rooms were well maintained and the high ceilings make the room seem so much bigger. It’s steps from Quincy market and Faneuil! We will definitely stay here on our next trip to Boston
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Aug 2025

8/10 Good

Giovana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location! Superb concierge service!

Excellent location! Just a block from all main amenities. Beautiful hotel! Super clean and great service. The only reason why I’m giving a 4 star is because of the breakfast. Extremely simple. It is more like a Cafe place where you have to pay for a muffin or make your own egg. Luckily there’s plenty of cafes around the area.
Stayed 5 nights in Jul 2025

10/10 Excellent

joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great amenities
Stayed 1 night in Aug 2025

8/10 Good

Cheryle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing
Stayed 3 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Those who appeared to be residents of the Custom House 5th floor and above were not as friendly as the staff. The continental breakfast was a pay A La Cart, instead of included in the price. The location was exactly what we wanted. We were able to get everywhere's in Boston that we wanted to and a very walkable location to everything
Stayed 3 nights in Jul 2025

10/10 Excellent

Mark

Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfy beds! Staff very friendly and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Good location. Very helpful staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beutiful historic hotel in the best location is boston. Valet parking made it easy. The tob observation area allowed us to see all over boston from tables . The bar drinks were nice. An elegant hotel with spacious rooms.
Stayed 1 night in Jul 2025

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing suite with 30 feet ceilings. Downside was that loft bedroom did not have its own bathroom.
Stayed 3 nights in Jun 2025

8/10 Good

Shara, Teaneck

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the Museum like atmosphere!
Stayed 1 night in Jun 2025

10/10 Excellent

zach

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Ligaya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and polite front desk - helped us get cabs, took care of us when the bed was too high for my elderly and short mother to climb into. Beautiful room, very comfortable - even the sofa bed. Separate climate control for sitting and sleeping rooms. Huge windows but effective light blocking shades. Quiet even though we were on the first floor next to the breakfast room. Walkable to all your classic Boston sights - Boston Garden, Freedom Trail, aquarium, Harbor Front, etc. Lots of great food steps away (State Street Provisions, Legal Seafood, Quincy Market Food Hall). Convenience store right across the parking lots. (Our cab was for the airport.) Free programming like bird presentations and movies, amazing observation deck for guests only, game room, gym. Free coffee and hot chocolate in the breakfast service. Good WiFi. Absolutely top notch.
One of the views from the guests-only observation deck
One of the views from the guests-only observation deck
One of the views from the guests-only observation deck
One of the views from the guests-only observation deck
Stayed 2 nights in Jun 2025

10/10 Excellent

Jacob

Stayed 3 nights in Jun 2025

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025