The property is in good condition & it’s a safe area, but overall cleanliness lacks. At first glance it’s fine, but when you look in corners, behind toilet, shower floor, some furniture surfaces, window ledges, etc. it’s just not clean. Our door lock battery failed and it was eventually resolved by maintenance; however, the communication from front desk staff was nil and we had a flight to catch. She said very little to us and we had no idea if they were going to resolve the situation. The one thing she did say was that it was our fault by putting our hotel keys by our phones. Turns out the lock battery was dead and there was no apology and no communication on if/when it would be resolved. I won’t say don't stay here as it wasn’t awful, but they claim to be 4-star and I didn’t find cleanliness and service to be 4-star. Great location and walkable to North End/Little Italy & other areas like Boston Public Market, Quincy Market & The Garden if you want to go to a game. Dining is convenient and lots to choose from within walking distance.