The Intercontinental is at the heart of the waterfront area of Boston. It is a fantastic luxury hotel at an affordable price and still lives up to expectations. We could not be more satisfied with a hotel experience as we were this week.
It was clean and beautiful
Getting in touch with the hotel was difficult to get into on early check in. The bathtub was dirty and unusable. Somehow there was no top sheet? For a hotel as nice as this purports to be the experience was disappointing.
great location.
We recently stayed at the Intercontinental for a weekend birthday getaway. It was beautiful, clean, and the staff was welcoming and friendly. This is a great place to stay if you want to explore Boston on foot as it is very close to everything. Cannot wait to return!
Pros: The service at the hotel was outstanding. The actual property wonderfully located and in good condition. Cons: The contracted valet parking service was pretty unfriendly. Gives a bad image for the wonderfully service-oriented hotel to be honest.
The intercontinental hotel is nice for a stay in Boston. It was convenient for walking around the city and close to public transit. Check in and out was quick and easy. However, the room was really dusty, the phone didn’t work to call the front desk, there wasn’t enough toilet paper and the pillows are entirely too small. In addition, I had a drink at the outdoor bar and the server came back and announced loudly that my card was declined. When I checked my bank app, it shows a charge for the drink still days later. Overall, I was disappointed and would choose to stay somewhere else on my return to Boston.
Perfect location in the city and the best service we have received in a hotel in a long time.
Beautiful hotel close walk to attractions!
Property is amazing. Beautiful, clean, amazing staff. Easy to park with valet and an easy walk everywhere. Right on the water. We will stay here again.
Staff was great. Room was clean. Perfect experience
worst experience I had in the US - the receptionist wasnt' friendly, room was for two but there was only one bathrobe and no wineglasses so we asked and the unfriendly guy confirmed they will bring it to us but nothing happened!
Beautiful and clean hotel in a great location. The staff was friendly and the restaurant downstairs was nice. My only feedback is that given amenities are closed with Covid, it would have been helpful for there to be some guide, either digital or in the room, of what is available as it was hard to figure that out.
Located in Downtown Boston, InterContinental Boston, an IHG Hotel is adjacent to Boston Harbor and within a 10-minute walk of other popular attractions like New England Aquarium. This 5-star hotel has 424 rooms and welcomes guests with 2 restaurants, a full-service spa, and a 24-hour business center.
Enjoy dining at one of 2 onsite restaurants including Miel Brasserie, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Cooked-to-order breakfast is offered for a fee each morning from 7:30 AM to 11:00 AM.
Guests can expect WiFi and 55-inch flat-screen TVs with digital channels. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include iPod docks, coffee makers, and free weekday newspapers.
Guests of InterContinental Boston, an IHG Hotel enjoy features like a full-service spa, free WiFi in public areas, and a conference center. Valet parking is available for USD 55 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.
The Intercontinental is at the heart of the waterfront area of Boston. It is a fantastic luxury hotel at an affordable price and still lives up to expectations. We could not be more satisfied with a hotel experience as we were this week.
It was clean and beautiful
Dear Christopher, Thank you for selecting InterContinental for your Boston visit. We are happy to read that you found our property both clean and beautiful. We hope to welcome you back again soon! Kind regards,
Getting in touch with the hotel was difficult to get into on early check in. The bathtub was dirty and unusable. Somehow there was no top sheet? For a hotel as nice as this purports to be the experience was disappointing.
Dear Allena, Thank you for staying with us at InterContinental Boston. We appreciate your sharing the specifics that disappointed you and made for a stay that did not provide you the comfort you deserve. This past week we installed a new phone system and our hope is that this prevents a similar situation in regards to getting in touch with us. I will share all of your feedback, with the intention of improving a potential future visit. We would welcome the opportunity to welcome you back. Kind regards,
great location.
Dear Samuel, Thank you for joining us at InterContinental Boston. We appreciate that you had an enjoyable stay and enjoyed our location. We hope to welcome you back again soon. Kind regards,
We recently stayed at the Intercontinental for a weekend birthday getaway. It was beautiful, clean, and the staff was welcoming and friendly. This is a great place to stay if you want to explore Boston on foot as it is very close to everything. Cannot wait to return!
Dear Lauren, Thank you for selecting InterContinental Boston for your Birthday! We are happy to hear you had a great celebration and hope to welcome you back for years to come. Kind regards,
Pros: The service at the hotel was outstanding. The actual property wonderfully located and in good condition. Cons: The contracted valet parking service was pretty unfriendly. Gives a bad image for the wonderfully service-oriented hotel to be honest.
Thank you for staying with us at InterContinental Boston. We are happy to hear that you found our property to have excellent service and enjoyed our new renovated guest rooms. On behalf of ICON garage, I apologize that your valet experience was not friendly. We consider ourselves one team and will be sure to pass this along to ensure that we are providing consistent InterContinental service from beginning to end. We hope to welcome you back again soon. Kind regards,
The intercontinental hotel is nice for a stay in Boston. It was convenient for walking around the city and close to public transit. Check in and out was quick and easy. However, the room was really dusty, the phone didn’t work to call the front desk, there wasn’t enough toilet paper and the pillows are entirely too small. In addition, I had a drink at the outdoor bar and the server came back and announced loudly that my card was declined. When I checked my bank app, it shows a charge for the drink still days later. Overall, I was disappointed and would choose to stay somewhere else on my return to Boston.
Thank you for staying with us at InterContinental Boston. We appreciate that you found our location and most of our services to meet your expectations. We appreciate your sharing the specifics on what we can improve upon. We will definitely be meeting with team members to address the items that you referenced, we agreed that these items were not representative of our teams best efforts. We hope you will consider these instances isolated as we would truly welcome the opportunity to have you back as our guest. Kind regards,
Perfect location in the city and the best service we have received in a hotel in a long time.
Thank you for selecting InterContinental Boston for your recent travel. We are happy to read that you enjoyed your stay and were taken care of by our team members. We hope to welcome you back again soon. Kind regards,
Beautiful hotel close walk to attractions!
Thank you for joining us at InterContinental Boston. We appreciate that you had an enjoyable stay and took the time to share your experience. We hope to welcome you back again soon. Kind regards,
Dear Brian, Thank you for staying with us at InterContinental Boston, we are happy to read that you had an enjoyable stay and found our location to suit your visit. We hope that we will be able to welcome you back again soon. Kind regards,