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Recent guest reviews

Everything was great about this hotel- especially the staff. Sean was incredibly kind, welcoming and helpful at check in. The only thing I would change about the hotel is that the rooms are really dark, so if you're planning on getting ready in the bathroom, bring your own lighting source!

The location is great, but the hotel is dated and is well worn. Our room had a strong odor of mold or mildew, and badly needed remodeling. The bathroom was dirty, there was the previous guest's hair all over the floor. Our room was also next to a YMCA rooftop children's play area, which was super bizarre as there were children playing right outside of our window starting pretty early in the morning. Orbitz completely failed to make our reservation, and the hotel accommodated us after I called to sort things out myself. The hotel staff who helped us was great. Book directly with the hotel if possible and bypass Orbitz's terrible customer service.

Good hotel, I enjoyed staying here

Great facility and comfortable stay. Parking is difficult. Really need to use the in-house valet. Wish this was communicated previously as there is no on-site parking and Boston rates are higher than we expected.

Property has seen better days. Likely a great place to stay back in the 90s, not much has been done since then to keep it up-to-date. Everything is broken and/or missing or closed. Allegedly, one can use the pool at the neighboring YMCA, but following the directions to the YMCA leads one to a vacant, abandoned rooftop tennis court and an "elevator" with a button and everything that says "Elevator to YMCA" and yet does not actually do the one task that one expects of an elevator. First room we were put into had no windows and felt like some sort of punishment. The staff were extremely helpful, though, and really did try their best to make things better. Our second room was just fine. Whatever you do, do not fall for the orbitz "free breakfast" scam. Here is how it works: you pay $15 per person per night for "free breakfast". What you get is $15 per person per night in credit that can only be used at the (decent, reasonably-priced) restaurant. So, it's kind of like taking your money and just giving it to the hotel ahead of time and then not having the option to change your mind once you realize what is going on. Hard to blame the hotel for this, but beware.

Many things were broken- ice maker, vending machines, no coffee maker in rooms. Area around hotel was not appealing, hotel had a musty smell.

It was a good stay and loved the room.

The free wifi they stated is only for honor member. When I booked this overnight stay it says free wifi.

The staff is just awesome. I arrived early for check in and they told me the room was ready for me to check in. I had a pleasant night sleep.I was tired from flights. Ordered dinner from the restaurant on site was so delicious.

It was a good stay, but the check in could have been better.

Hotel is very nice, rooms are spotless and updated. Hotel bar closes early (10am). We couldn’t get a refrigerator for our room and the hostess was nor helpful with this request. That sucked because had leftovers from Chinatown.

I enjoyed my stay and the room was great! I wish i could have stayed longer.

Once again, a good stay. It offered everything I needed.

As aways, a very good stay and i will recommend to family and friends.

The beds are hard as rocks and they charge you for everything. Loose key they charge you dont bring back keys they charge you. We service was offered no clean sheets or towels were offered.

I was a great stay. The staff was wonderful and definitely no complaints.

It was a very good stay, but during two stsys, i was given two keys that didn't work.

Washington Street Boston MA

Hotel highlights

  • Steps from Tufts Medical Center and Boch Center
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Boston, DoubleTree by Hilton Boston - Downtown is next to popular attractions like Tufts Medical Center and Boch Center. This 4-star hotel has 267 rooms and welcomes guests with a restaurant, a 24-hour gym, and a 24-hour business center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6 AM to 10:00 AM.


Rooms

Flat-screen TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Sitting areas, coffee makers, and laptop-compatible safes are also available.


Property features

At DoubleTree by Hilton Boston - Downtown, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for USD 55.00 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include express check-out, free newspapers, and a terrace.

Room options

Room, City View

1 King Bed | Sleeps 2

King Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room

1 King Bed | Sleeps 4

Deluxe Double Room

2 Double Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton Boston - Downtown

Everyone (34) Couples (3) Family (8)
5
Partner Couples

Everything was great about this hotel- especially the staff. Sean was incredibly kind, welcoming and helpful at check in. The only thing I would change about the hotel is that the rooms are really dark, so if you're planning on getting ready in the bathroom, bring your own lighting source!

By on May 16, 2022

5
Everyone

By on Dec 19, 2021

2
Partner Couples

The location is great, but the hotel is dated and is well worn. Our room had a strong odor of mold or mildew, and badly needed remodeling. The bathroom was dirty, there was the previous guest's hair all over the floor. Our room was also next to a YMCA rooftop children's play area, which was super bizarre as there were children playing right outside of our window starting pretty early in the morning. Orbitz completely failed to make our reservation, and the hotel accommodated us after I called to sort things out myself. The hotel staff who helped us was great. Book directly with the hotel if possible and bypass Orbitz's terrible customer service.

By on Nov 11, 2021

5
Everyone

Good hotel, I enjoyed staying here

By , from New York on Nov 1, 2021

5
Family

Great facility and comfortable stay. Parking is difficult. Really need to use the in-house valet. Wish this was communicated previously as there is no on-site parking and Boston rates are higher than we expected.

By on Sep 2, 2021

3
Family

Property has seen better days. Likely a great place to stay back in the 90s, not much has been done since then to keep it up-to-date. Everything is broken and/or missing or closed. Allegedly, one can use the pool at the neighboring YMCA, but following the directions to the YMCA leads one to a vacant, abandoned rooftop tennis court and an "elevator" with a button and everything that says "Elevator to YMCA" and yet does not actually do the one task that one expects of an elevator. First room we were put into had no windows and felt like some sort of punishment. The staff were extremely helpful, though, and really did try their best to make things better. Our second room was just fine. Whatever you do, do not fall for the orbitz "free breakfast" scam. Here is how it works: you pay $15 per person per night for "free breakfast". What you get is $15 per person per night in credit that can only be used at the (decent, reasonably-priced) restaurant. So, it's kind of like taking your money and just giving it to the hotel ahead of time and then not having the option to change your mind once you realize what is going on. Hard to blame the hotel for this, but beware.

By on Aug 25, 2021

4
Everyone

By on Jul 25, 2021

1
Family

Many things were broken- ice maker, vending machines, no coffee maker in rooms. Area around hotel was not appealing, hotel had a musty smell.

By on Jul 12, 2021

5
Everyone

It was a good stay and loved the room.

By on Jun 22, 2021

2
Friends

The free wifi they stated is only for honor member. When I booked this overnight stay it says free wifi.

By on Jun 18, 2021

DoubleTree by Hilton Boston - Downtown

821 Washington Street, Boston, MA 02111
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