2/10 Terrible
Jacob
Traveled with group
Jun 25, 2025
Liked: Cleanliness, amenities
This place is lousy. At check in we learned the hotel "gave our room away" and stuck our party of 3 in a smaller studio. Supposedly we showed up too late, but we were never told that we had to check in before a certain time. For this reason the hotel felt that it was okay to "double-dip" and sell our room to someone else even though I had already paid for it. The following morning the hotel gave us 15% off the price of the room the first night as an "apology," but it does not rectify the major inconvenience of having to take time out of our trip to re-pack, move rooms, then call the travel agency to request said refund ourselves. It is an unacceptable that this hotel felt comfortable misrepresenting their terms so they could further profit on a room they already sold. If they want patrons to check in or be in contact before a certain time they should make that clear in the check in instructions and not hide it until they had the opportunity to rip someone off.
Aside from that the hotel was nothing special. The beds were uncomfortable, the rooms weren't the tidiest, and it was in one of the most unwalkable areas of the city. I wouldn't have bothered reviewing if not for the way we were treated at check in after a long drive. I'm happy to never come back and encourage other travelers to stay elsewhere.
Jacob
Stayed 3 nights in Jun 2025