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DoubleTree by Hilton Hotel Boston Bayside

3.0 out of 5.0

Recent guest reviews

I was truly disappointed with this double tree! The parking wasn't free and neither was breakfast. The front desk attendant had a I don't care attitude and wasn't helpful at all. I had my infant daughter with me which I requested a crib for and I had to wait for 45 minutes to get a crib and once it did get up to the room the crib had the wrong size Mattress and again we had to wait for 30 more minutes before getting a new one. The housekeeping staff was very polite and apologetic tthe housekeeper was really nice.

Thanks so much for your friendly help with all our needs!!

warm cookies on arrival. Only 15 min from Logan Intl airport.

Great location, within walking distance from the UMASS Boston campus, the JFK Library and EMK Institute for the Senate, and the train station.

The food options are very very limited. Could not find anything food appropriate for people with intolerance to gluten, lactose and other high FODMAP food.

Have to Pay for wifi. Staff was friendly but did forget to do two things I called and asked them for.

Every hotel in downtown Boston was booked so I ended up at this Doubletree property South Boston. It is not the best and it is showing it’s age. I paid four star prices for a two star hotel. You are also far away from everything worthwhile. Only good thing is that you are within walking distance of the train JFK/UMass station. Unfortunately that is not a pedestrian friendly walk.

I will recommend to other people, but the initial impression and service I received from your front desk lady was not warming. She seemed unhappy to be at work. Didn’t smile nor greet at all. Seemed a bit inpatient as I looked for my confirmation letter on my phone. Overall, everyone else was great! I can’t complain besides my initial interaction with your front desk staff.

Free fast shuttle from Logan. It’s a lot more quiet than the hotels off 1. Soft bed. Heater was a bit noisy.

Shuttles to city and airport were very useful as well as proximity to train station..

Staff wasn't overly friendly. The rooms were just ok.

There is nothing around this hotel that is of convenience. My husband and I walked a mile and 1/2 to get to the nearest restaurant. Breakfast cost $15.99 which I thought was ridiculous. They don't offer complementary coffee. Plus to top it all off we weren't given our cookie when we checked In! Disappointing stay..

Miguel the shuttle driver was amazing and skilled driver thru horrid rush hour traffic. Also gave me some good tips for getting to Bay State Cruises the next day. The basic food and beverage service was convenient. The check in was quick and pleasant, the bathroom with tub much appreciated after a very long day. The bed was comfortable. The pillow were not suited for a KING size bed! There were four which were more appropriate for a twin. BUY some king pillows The wall seem thin and its very easy to hear people slamming their doors -- I'd recommend requesting an end room if traveling alone or bothered by noise The instructions provided by the morning staff on how to get to the harbor walk path to go the JFK Library were not accurate and confusing--'go out the back door didn't really do it...

This is a good mid-range business hotel in Dorchester, located ~2 blocks from the Red Line and 1/2 mile from UMass/Boston.

I was just nice to arrive one hour before the time for check in and find an smile and warm cookies for the kids and understanding people that let us get Innour room. The opportunity to walk to the boardwalk and enjoy a nice walk was awesome. Nice, clean Hotel

I've stayed here a few times over the past few years. When doing business at UMass, the location can't be beat (I would not recommend it for tourists visiting Boston). However, recently things have been getting worse. They haven't replaced their beds in a ling while (so they squeak and sag in the middle), many of the air conditioning units don't heat (or cool) well any more, on several occasions the toilet wouldn't flush etc. On my last visit all the doors were locked when I arrived at 10:30pm. There was a sign saying the doors would be locked at 11 and that after that you'd need to use the bell. At a major Doubletree? Pretty crazy. It took several rings of the bell until somebody somewhere finally pushed a button and let me in. Check in was very mechanical (No Good evening or Welcome - these may be unimportant little things, but you sure notice when they go missing, don't you?) So in summary, this is still a pretty ok place to stay, especially when you need to go to UMass Boston. But it no longer feels like a Doubletree. It's becoming more of a back alley operation that surely isn't worth $200+ a night. Unfortunately there is no real competition in the area and hence I don't think they have a huge incentive to fix things.

Very close to public transportation. Staff was very nice. I would stay again.

Great Hotel! Only stayed one night and I have no complaints. The staff is very helpful and friendly!

Overall, it was good. Locations was good , have friendly staff, great shuttles service. They have no cups in the room for drinking nor coffee machine.

While I prefer to stay closer to the historic parts of Boston, this hotel was very convenient on my last night for getting transportation to the airport. I used their shuttle and found it comfortable and quick. The room itself was lovely and very clean and quiet.

240 Mount Vernon Street Boston MA

Hotel highlights

  • Close to University of Massachusetts Boston and John F. Kennedy Presidential Library and Museum
  • Onsite dining
  • Free airport shuttle
  • 24-hour fitness center

Located in Dorchester within a mile (2 km) of University of Massachusetts Boston, DoubleTree by Hilton Hotel Boston Bayside is within a few miles (5 km) of other popular sights such as Boston Convention and Exhibition Center. This 3-star hotel has 197 guestrooms and offers a 24-hour fitness center, a free airport shuttle, and a 24-hour business center.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, a safe, and a phone.


Property features

DoubleTree by Hilton Hotel Boston Bayside offers a 24-hour fitness center, a meeting room, and a 24-hour business center. If you drive, self parking is USD 17.00 per night, or you can take advantage of the free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include express check-out, a convenience store, and an ATM.

Room options

Room, Accessible

Full 2 | Sleeps 4

Room, Accessible

King 1 | Sleeps 3

Deluxe Two Double Beds

Full 2 | Sleeps 4

Room, Accessible

Full 2 | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Boston Bayside

Everyone (14) Business (15) Couples (21) Family (12) Friends (6) Other (7)
2
Everyone

I was truly disappointed with this double tree! The parking wasn't free and neither was breakfast. The front desk attendant had a I don't care attitude and wasn't helpful at all. I had my infant daughter with me which I requested a crib for and I had to wait for 45 minutes to get a crib and once it did get up to the room the crib had the wrong size Mattress and again we had to wait for 30 more minutes before getting a new one. The housekeeping staff was very polite and apologetic tthe housekeeper was really nice.

By on Feb 3, 2019

5
Everyone

Thanks so much for your friendly help with all our needs!!

By on Jan 7, 2019

5
Everyone

warm cookies on arrival. Only 15 min from Logan Intl airport.

By , from MN on Dec 24, 2018

3
Everyone

Great location, within walking distance from the UMASS Boston campus, the JFK Library and EMK Institute for the Senate, and the train station.

By on Dec 21, 2018

3
Everyone

The food options are very very limited. Could not find anything food appropriate for people with intolerance to gluten, lactose and other high FODMAP food.

By on Dec 7, 2018

3
Everyone

Have to Pay for wifi. Staff was friendly but did forget to do two things I called and asked them for.

By on Aug 4, 2018

Review comment responded on Aug 8, 2018

Sorry that we missed your prearrival request. We certainly aim to ensure all our guest request are completed followed up on. We hope to see you again to provide that great servce to you.

2
Everyone

Every hotel in downtown Boston was booked so I ended up at this Doubletree property South Boston. It is not the best and it is showing it’s age. I paid four star prices for a two star hotel. You are also far away from everything worthwhile. Only good thing is that you are within walking distance of the train JFK/UMass station. Unfortunately that is not a pedestrian friendly walk.

By on May 30, 2018

3
Everyone

I will recommend to other people, but the initial impression and service I received from your front desk lady was not warming. She seemed unhappy to be at work. Didn’t smile nor greet at all. Seemed a bit inpatient as I looked for my confirmation letter on my phone. Overall, everyone else was great! I can’t complain besides my initial interaction with your front desk staff.

By on May 7, 2018

5

v

Everyone

Free fast shuttle from Logan. It’s a lot more quiet than the hotels off 1. Soft bed. Heater was a bit noisy.

By on Dec 31, 2017

5

good location

Everyone

Shuttles to city and airport were very useful as well as proximity to train station..

By on Sep 4, 2017

DoubleTree by Hilton Hotel Boston Bayside

240 Mount Vernon Street, Boston, MA 02125