customer service was nice but the chair in the room was wobbly due to a part of it is broken
Good service from the cafe. Hotel clean. Good peace of mind knowing that they care about us.
It's a little dated, but the suite was clean and comfortable. The staff was friendly. The internet was OK on my 1st day but did not work the 2nd, no issues getting a refund for that. The man working the food counter on Sunday morning was very good handling things on his own, but the hotel should ensure two people are there during peak times. I would go back. The location is convenient for the convention center.
Well, I can't properly review it because despite my prepaid, guaranteed reservation, and my contact with them the day before my reservation to confirm about the airport shuttle... When I arrived in Boston I was told that they did not have room and they transferred me to the Embassy Suites. :/ The Embassy Suites turned out to be closer to the airport, had a 24 hr free shuttle, and offered a full complimentary breakfast - so it worked out better for us, and I would consider it again. But I'm not likely to book at the DoubleTree again knowing that my paid, guaranteed reservation doesn't actually guarantee me a room.
Not a far walk to transit. The staff was very eager to help. They were all very friendly. Room was very clean. Overall this hotel was a great stay.
I was truly disappointed with this double tree! The parking wasn't free and neither was breakfast. The front desk attendant had a I don't care attitude and wasn't helpful at all. I had my infant daughter with me which I requested a crib for and I had to wait for 45 minutes to get a crib and once it did get up to the room the crib had the wrong size Mattress and again we had to wait for 30 more minutes before getting a new one. The housekeeping staff was very polite and apologetic tthe housekeeper was really nice.
Thanks so much for your friendly help with all our needs!!
warm cookies on arrival. Only 15 min from Logan Intl airport.
Great location, within walking distance from the UMASS Boston campus, the JFK Library and EMK Institute for the Senate, and the train station.
The food options are very very limited. Could not find anything food appropriate for people with intolerance to gluten, lactose and other high FODMAP food.
Have to Pay for wifi. Staff was friendly but did forget to do two things I called and asked them for.
Every hotel in downtown Boston was booked so I ended up at this Doubletree property South Boston. It is not the best and it is showing it’s age. I paid four star prices for a two star hotel. You are also far away from everything worthwhile. Only good thing is that you are within walking distance of the train JFK/UMass station. Unfortunately that is not a pedestrian friendly walk.
I will recommend to other people, but the initial impression and service I received from your front desk lady was not warming. She seemed unhappy to be at work. Didn’t smile nor greet at all. Seemed a bit inpatient as I looked for my confirmation letter on my phone. Overall, everyone else was great! I can’t complain besides my initial interaction with your front desk staff.
Free fast shuttle from Logan. It’s a lot more quiet than the hotels off 1. Soft bed. Heater was a bit noisy.
Shuttles to city and airport were very useful as well as proximity to train station..
Staff wasn't overly friendly. The rooms were just ok.
Located in Dorchester within a mile (2 km) of University of Massachusetts Boston, DoubleTree by Hilton Hotel Boston Bayside is within a few miles (5 km) of other popular sights such as Boston Convention and Exhibition Center. This 197-room, 3-star hotel has a restaurant, a 24-hour fitness center, and a free airport shuttle.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
All of DoubleTree by Hilton Hotel Boston Bayside's 197 rooms are soundproofed and have an array of amenities, including coffee makers, safes, and phones. Flat-screen TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also available.
DoubleTree by Hilton Hotel Boston Bayside offers a 24-hour fitness center, a meeting room, and a 24-hour business center. If you drive, self parking is USD 19.00 per night, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include express check-out, a convenience store, and an ATM.
customer service was nice but the chair in the room was wobbly due to a part of it is broken
Good service from the cafe. Hotel clean. Good peace of mind knowing that they care about us.
It's a little dated, but the suite was clean and comfortable. The staff was friendly. The internet was OK on my 1st day but did not work the 2nd, no issues getting a refund for that. The man working the food counter on Sunday morning was very good handling things on his own, but the hotel should ensure two people are there during peak times. I would go back. The location is convenient for the convention center.
Well, I can't properly review it because despite my prepaid, guaranteed reservation, and my contact with them the day before my reservation to confirm about the airport shuttle... When I arrived in Boston I was told that they did not have room and they transferred me to the Embassy Suites. :/ The Embassy Suites turned out to be closer to the airport, had a 24 hr free shuttle, and offered a full complimentary breakfast - so it worked out better for us, and I would consider it again. But I'm not likely to book at the DoubleTree again knowing that my paid, guaranteed reservation doesn't actually guarantee me a room.
Not a far walk to transit. The staff was very eager to help. They were all very friendly. Room was very clean. Overall this hotel was a great stay.
I was truly disappointed with this double tree! The parking wasn't free and neither was breakfast. The front desk attendant had a I don't care attitude and wasn't helpful at all. I had my infant daughter with me which I requested a crib for and I had to wait for 45 minutes to get a crib and once it did get up to the room the crib had the wrong size Mattress and again we had to wait for 30 more minutes before getting a new one. The housekeeping staff was very polite and apologetic tthe housekeeper was really nice.
