The breakfast was closed and I wasn’t notified during the reservation the water went out for four hours when I needed to take a shower no compensation even considered
The staff was very nice! The bathroom had chipped paint, caulking wasn't done properly, and several other issues.
Everything and the people were horrible in every way possible.
Location is good and everything else were good too
Large walk-in shower. Rooms are spacious, clean, and were better than expected. Breakfast was yummy. Only downfall to this hotel is no pool and they charge $10 to park in their own parking lot.
Excellent staff, very good breakfast but matrass too saggy. Close to the center. Uber rides not too expensive.
We only needed one night and then an early shuttle to the airport. The hotel itself was decent enough for that function. We checked in at around 4pm and next day took the 5am shuttle which was $5 each. The driver was very nice. However the desk clerk was quite rude when I checked and very put out when I requested a printed invoice. He also scoffed at the fact that I'd used Orbitz to book the room.
Close to highway, central to Boston attractions ....
Everything was clean and its place which was wonderful
Breakfast was amazing, front desk staff super accommodating
Everything from top to bottom was A+!!!! All staff was very friendly and professional.
Breakfast was pretty good. Lots of options. Friendly service. $10 for parking isn’t bad for Boston
Close to T, recently renovated rooms with fantastic cleaning service, fridge & microwave. Breakfast is free, shuttle runs every 1/2 hour. Some loud guests at 3AM, but someone must have called to complain because staff confronted them.
Located in Dorchester, Holiday Inn Express Boston is within a few miles (5 km) of popular sights such as Boston Convention and Exhibition Center and Copley Place. This 118-room hotel has conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
All 118 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 25-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, free bottled water, and safes are other standard amenities.
Guests of Holiday Inn Express Boston enjoy a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. If you drive, self parking is USD 20 per night, or you can take advantage of the airport shuttle (available 24 hours) for USD 5.00 per person one way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include a computer station, express check-out, and free newspapers.
The breakfast was closed and I wasn’t notified during the reservation the water went out for four hours when I needed to take a shower no compensation even considered
Dear Anonymous, Thank you for posting your valuable review here. My apologies for not fulfilling your expectations. We have implemented a COVID-19 safety protocol for our staff and housekeeping that includes the highest possible standards of hygiene, sanitation and physical distancing. We hope you will give us another try once things normalize.
The staff was very nice! The bathroom had chipped paint, caulking wasn't done properly, and several other issues.
Thank you for letting us know know about this. Your feedback helps us get better. We are working hard to improve our customer service and hope that your next experience with us will be 100% positive!
Everything and the people were horrible in every way possible.
Dear Terry, Thank you for choosing the Holiday Inn Express Boston as your source of accommodations and for taking the time to provide feedback about your experience with us. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible and we are truly disappointed we did not achieve that for you. We will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us another chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely,
Thank you for leaving us a 5-star review!
Location is good and everything else were good too
Thank you so much for taking the time to leave us this positive review.
Large walk-in shower. Rooms are spacious, clean, and were better than expected. Breakfast was yummy. Only downfall to this hotel is no pool and they charge $10 to park in their own parking lot.
We really appreciate it when our guests take the time to leave us positive feedback! Hope to see you soon for your next trip to Boston!
Excellent staff, very good breakfast but matrass too saggy. Close to the center. Uber rides not too expensive.
Thank you so much for your review. We really appreciate your patronage, support and taking the time out to share your feedback.
We only needed one night and then an early shuttle to the airport. The hotel itself was decent enough for that function. We checked in at around 4pm and next day took the 5am shuttle which was $5 each. The driver was very nice. However the desk clerk was quite rude when I checked and very put out when I requested a printed invoice. He also scoffed at the fact that I'd used Orbitz to book the room.
Hello Lily, We’re sorry your experience didn’t match your expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Best regards, Yara Guest Relations Manager
Thank you so much for your review. We really appreciate your patronage, support and taking the time out to share your feedback.
Dear Anonymous, Thank you very much for staying with us and for the 4 out of 5 review. We appreciate it. Do come again. Best Regards,