Very unhappy with quality of breakfast options and late setup of omelet station. No coffee available in lobby until breakfast. Bed was uncomfortable as was sleeper sofa. Very over-rated for price paid. Only plus was proximity to airport.
Lobby staff were very welcoming and pleasant. We all enjoyed the evening reception which was welcome after a long day. The eating area was nice and cool.
The airport shuttle picked us up after we called the front desk and was very prompt. Checking in was an easy process and getting to our room took no time at all. The room was unique in that it was a square with two doors in the bathroom: one leading to the kitchenette/sitting area, and one to the bedroom. The bedroom opened to the bathroom and the sitting room. This unique design made the hotel room feel much larger and allowed more movability within the room. We walked to the blue line T-stop each day to travel to the city. It took less than 10 minutes to walk and the walk was through a park (lit with lights at night). Breakfast had many options we always ate something different during our three-night stay. Very happy with this property!
Great hotel with great service. Easy access to the metro and airport.
Location was great!
What I liked is that they delivered on their promise of a city view. Not to mention friendly staff and great breakfast.
Great airport hotel!
The property itself and the staff at the front desk were great. My issue was with the transportation to/from the airport. It took us 30mins AFTER we called to get a bus to the hotel (which is 5mins away btw). The 2nd time I called, after about 20mins of waiting, the bus manager said that the driver has already been to my stop - which was a lie. When I questioned him and asked him..."what is going on here"...his reply was you tell me! After which we shared some unpleasantries and he hung on me. The second day after going to the airport, the bus driver, flatly refused to help us with our bags until they were in the bus. He made a comment about how he can only help us with our bags once they were on the bus. If that is truly the case for this hotel, then it must be this hotel's specific policy as I have not experienced that anywhere else. Keep in mind, I write this review after arriving in Boston after a long, international flight from India with 2 young kids and 8 bags in tow. Embassy suites could have made it a lot easier for us, but they choose to operate on their schedule and their mantra with regards to the transportation from the airport - which again is 5mins away. They also had 4 buses at the facility of which only 1 was in use. Lastly, coming in with 8 bags, there was no luggage cart to be used. The staff saw how many bags we had, and did not bother to ask if we needed assistance or trying to find out where the luggage cart was. Sad case of no empathy
Comfortable beds, quite a decent breakfast
Very clean- no parking except for valet.
The service lady up front was great and the room was great too! Thanks!
Located in East Boston, Embassy Suites Boston Logan Airport is within 2 miles (3 km) of popular attractions such as Faneuil Hall Marketplace and New England Aquarium. This 282-room, 3.5-star hotel has conveniences like an indoor pool, a free airport shuttle, and a gym.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe.
Guests can expect WiFi and 50-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include MP3 docks, refrigerators, and microwaves.
Guests staying at Embassy Suites Boston Logan Airport enjoy an indoor pool, a gym, and WiFi in public areas. Valet parking is USD 60 per day if you plan to drive, or hop aboard the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Very unhappy with quality of breakfast options and late setup of omelet station. No coffee available in lobby until breakfast. Bed was uncomfortable as was sleeper sofa. Very over-rated for price paid. Only plus was proximity to airport.
Lobby staff were very welcoming and pleasant. We all enjoyed the evening reception which was welcome after a long day. The eating area was nice and cool.
Thank you for the fantastic rating, Eric!It's wonderful to hear that our lobby staff was able to provide a warm and welcoming environment for you during your stay. We're also thrilled that you enjoyed our evening reception and we're delighted that it added to your overall experience. It's nice to know that the eating area provided a comfortable and cool atmosphere for you to relax in.We appreciate your feedback and look forward to the opportunity to welcome you back to Embassy Suites by Hilton Boston at Logan Airport in the future!
The airport shuttle picked us up after we called the front desk and was very prompt. Checking in was an easy process and getting to our room took no time at all. The room was unique in that it was a square with two doors in the bathroom: one leading to the kitchenette/sitting area, and one to the bedroom. The bedroom opened to the bathroom and the sitting room. This unique design made the hotel room feel much larger and allowed more movability within the room. We walked to the blue line T-stop each day to travel to the city. It took less than 10 minutes to walk and the walk was through a park (lit with lights at night). Breakfast had many options we always ate something different during our three-night stay. Very happy with this property!
Thank you for sharing with us, Katherine!We're delighted to hear you had a fantastic time with us at Embassy Suites by Hilton Boston at Logan Airport. We're so glad you enjoyed our efficient shuttle service, great rooms, prime location and delicious breakfast so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us.Please come visit us again in the near future for another lovely experience!
Great hotel with great service. Easy access to the metro and airport.
Thanks for the splendid review, Joshua!It's fantastic you had such an excellent experience at Embassy Suites by Hilton Boston at Logan Airport and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.
Thanks for the amazing rating, Bryan!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Embassy Suites by Hilton Boston at Logan Airport!
Thanks for the outstanding rating, Valerie!We're delighted your time at Embassy Suites by Hilton Boston at Logan Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
Location was great!
Thank you for the great rating, Scherie!The team at the Embassy Suites by Hilton Boston at Logan Airport is always working very hard to provide a high-quality experience for all of our guests. It's great to hear that you had a lovely stay with us! We hope you plan on staying with us again soon! We'd love to share an even better experience with you.Thanks again!
Thank you for the amazing rating, Tomas!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Embassy Suites by Hilton Boston at Logan Airport soon!Thanks again for leaving your feedback!
Thank you for the perfect rating, Xi!We are very pleased to hear that you had a wonderful stay at Embassy Suites by Hilton Boston at Logan Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
Thank you for sharing your feedback, Joshua.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.