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Recent guest reviews

Clean and professional

Parking is limited to 6'4" couldn't park my pickup. Had to park far from hotel. Cut my arm bad on ultra sharp steel soap dish in shower. Loud bassy dance music at night nearby. I will never stay here again. Nor will my coworkers.

i did not get to have my reservation because the hotel never received it .

I have stayed here before and booked my room here due to the amenities. I wa traveling for my wedding anniversary and had my 4 month old grandson with me. We arrived to no pool, no hot tub, no sports bar down stairs, restaurant closed for all but breakfast in the middle of the city. We had to walk iver to the Sheraton next door to try to eat and our orders were not right bith times. Parking garage access was awful, we couldnt get out, keys didnt work, and breakfast was "free" but cold, rubbery and tasted awful. We left without it Sunday. We were so disappointed. False advertising, should be ashamed to take peoples hard earned money knowing the issues and not relaying what was not available before people book. I am tuening the hotel into the better business bureau....we are nit fussy people at all, but this ruined our trip we had been looking forward to. DO NOT STAY HERE! We will never be back, even after renovating is done.

Clean and staff was friendly and helpful. Didn’t like that the restaurant and pool were not open

We enjoyed the Hotel, the parking was fair. We didn't get to try the food there but all in all we enjoyed the place.

It seems very dated and I know they are in the middle of a full upgrade of the property, so even with that being said, nothing about the stay was terrible.

Property was outdated and appliances did not work.

It was a very solid hotel in a small US City in the very center of the City Center. We enjoyed out hotel and our short stay in Springfiled.

It’s older hotel. My room is classy but very average. It’s in good area. It’s so quiet Stuff it’s very friendly and helpful. Room it’s clean

Location was great rooms where fine , people where nice we had a great stay

Liked: room clean bed comfortanle extra pillows Disliked: noisy all night long from highway hvac noisy tiniest bathroom ever comforter all bunched up inside no morning amenities like a cup of coffee For the money, I won't stay there again.

The hotel was pleasant and the breakfast buffet was very good. My only complaint is that the pool/hot-tub was closed and there wasn't really anything to let you know that. The parking is a little expensive for the area, nearly $20/day, why not just include that in your nightly rate? The check in/out was fast, easy and the clerk was very nice and accommodating. I would definitely stay again.

Access to the parking garage was simple. It is a 5 minute walk to the Mass Mutual Center. Noon checkout is a great benefit to us.

There was no cable TV in my room, and my thermostat broke halfway through my stay.

Boland Way Springfield MA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Metro Center, Marriott Springfield Downtown is a leisurely stroll from popular sights such as MGM Springfield and Naismith Memorial Basketball Hall of Fame. This 266-room, 3.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and a gym.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.


Rooms

55-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and safes are other standard amenities.


Property features

At Marriott Springfield Downtown, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 20 per day. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a banquet hall and an ATM.

Room options

Club Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Club Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Marriott Springfield Downtown

Everyone (17) Couples (7) Business (4) Family (14) Other (2) Friends (1)
5
Family

Clean and professional

By on Nov 7, 2022

Review comment responded on Nov 8, 2022

Thank you for the excellent review, Youree!It's lovely you had such a pleasant experience at Marriott Springfield Downtown! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!

1
Business Business

Parking is limited to 6'4" couldn't park my pickup. Had to park far from hotel. Cut my arm bad on ultra sharp steel soap dish in shower. Loud bassy dance music at night nearby. I will never stay here again. Nor will my coworkers.

By on Oct 23, 2022

Review comment responded on Nov 8, 2022

We appreciate the feedback, Kenneth.We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that our parking, the condition of our property and soundproofing didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with the appropriate members of our management team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.

1
Partner Couples Family

i did not get to have my reservation because the hotel never received it .

By , from chicopee ma on Sep 8, 2020

Review comment responded on Sep 10, 2020

Thank you for taking the time to share your feedback with us, Theresa. We highly regret that your experience with us was anything less than ideal. We hope you'll give us another opportunity in the future to provide us with the high quality experience our guests are accustomed to. If your travels ever bring you back to our city don't hesitate to let us know. We'd love to make this right. Kind regards, Peter Marks, General Manager

1
Family

I have stayed here before and booked my room here due to the amenities. I wa traveling for my wedding anniversary and had my 4 month old grandson with me. We arrived to no pool, no hot tub, no sports bar down stairs, restaurant closed for all but breakfast in the middle of the city. We had to walk iver to the Sheraton next door to try to eat and our orders were not right bith times. Parking garage access was awful, we couldnt get out, keys didnt work, and breakfast was "free" but cold, rubbery and tasted awful. We left without it Sunday. We were so disappointed. False advertising, should be ashamed to take peoples hard earned money knowing the issues and not relaying what was not available before people book. I am tuening the hotel into the better business bureau....we are nit fussy people at all, but this ruined our trip we had been looking forward to. DO NOT STAY HERE! We will never be back, even after renovating is done.

By on Mar 2, 2020

Review comment responded on Mar 4, 2020

Thank you for the feedback. We are sorry to hear that your stay with us was less than ideal, however our hotel's website is updated to reflect the change in amenities during this transition period. Thank you. Kind regards, Peter Marks, General Manager

5
Everyone

By on Feb 28, 2020

Review comment responded on Feb 29, 2020

Thanks for the outstanding rating! We're delighted your time with us in Springfield was so amazing. We look forward to hosting you again soon so we can share another great experience with you. Have a wonderful day. Kind regards, Peter Marks, General Manager

4
Everyone

Clean and staff was friendly and helpful. Didn’t like that the restaurant and pool were not open

By on Jan 1, 2020

Review comment responded on Jan 3, 2020

Thank you for the wonderful review! It's outstanding you enjoyed your time with us so much! It's important to us that our guests feel welcome and valued. We look forward to hosting you again soon for another amazing experience! Have a fantastic day! Kind regards, Peter Marks, General Manager

4
Family Family

We enjoyed the Hotel, the parking was fair. We didn't get to try the food there but all in all we enjoyed the place.

By on Dec 30, 2019

Review comment responded on Dec 30, 2019

Thanks for the fantastic review! We're thrilled your time with us was so amazing! We love making our guests feel valued and comfortable. We can't wait to see you again soon for another fantastic experience! Have a beautiful day! Kind regards, Peter Marks, General Manager

3
Business Business

It seems very dated and I know they are in the middle of a full upgrade of the property, so even with that being said, nothing about the stay was terrible.

By , from Woburn on Nov 15, 2019

Review comment responded on Nov 15, 2019

Thank you for the feedback, Jeff. We appreciate you taking the time to leave us a review. We are disappointed to hear that you stay with us was less than ideal. We hope you'll give us another opportunity to show you a more positive experience in the near future. Thank you. Kind regards, Peter Marks, General Manager

4
Everyone

By on Nov 4, 2019

Review comment responded on Nov 4, 2019

We appreciate this 4-star rating! It's our goal to share a positive experience with you, so this feedback is rewarding to receive! We're so glad that you chose to stay with us here at Tower Square Hotel and we look forward to having you back soon! Have a great day! Kind regards, Peter Marks, General Manager

2
Partner Couples

Property was outdated and appliances did not work.

By on Nov 4, 2019

Review comment responded on Nov 4, 2019

Thanks for sharing, Jackie. We're disappointed to hear that your time with us was less than ideal. We regret that the quality of our facilities failed to meet your expectations. We will address your concerns with our team for improvement. We hope to welcome you back soon for a more positive experience. Kind regards, Peter Marks, General Manager

Marriott Springfield Downtown

2 Boland Way, Springfield, MA 01115
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