i did not get to have my reservation because the hotel never received it .
CALL FIRST. Only three of the hotel's floors were being used while the others were under renovation (with jack hammers, throughout the day). This was during Covid, restaurants were takeout only, and I basically sat in the room wearing ear plugs. The staff were friendly and helpful, management should be ashamed.
I have stayed here before and booked my room here due to the amenities. I wa traveling for my wedding anniversary and had my 4 month old grandson with me. We arrived to no pool, no hot tub, no sports bar down stairs, restaurant closed for all but breakfast in the middle of the city. We had to walk iver to the Sheraton next door to try to eat and our orders were not right bith times. Parking garage access was awful, we couldnt get out, keys didnt work, and breakfast was "free" but cold, rubbery and tasted awful. We left without it Sunday. We were so disappointed. False advertising, should be ashamed to take peoples hard earned money knowing the issues and not relaying what was not available before people book. I am tuening the hotel into the better business bureau....we are nit fussy people at all, but this ruined our trip we had been looking forward to. DO NOT STAY HERE! We will never be back, even after renovating is done.
Clean and staff was friendly and helpful. Didn’t like that the restaurant and pool were not open
We enjoyed the Hotel, the parking was fair. We didn't get to try the food there but all in all we enjoyed the place.
It seems very dated and I know they are in the middle of a full upgrade of the property, so even with that being said, nothing about the stay was terrible.
Property was outdated and appliances did not work.
It was a very solid hotel in a small US City in the very center of the City Center. We enjoyed out hotel and our short stay in Springfiled.
It’s older hotel. My room is classy but very average. It’s in good area. It’s so quiet Stuff it’s very friendly and helpful. Room it’s clean
Location was great rooms where fine , people where nice we had a great stay
Liked: room clean bed comfortanle extra pillows Disliked: noisy all night long from highway hvac noisy tiniest bathroom ever comforter all bunched up inside no morning amenities like a cup of coffee For the money, I won't stay there again.
The hotel was pleasant and the breakfast buffet was very good. My only complaint is that the pool/hot-tub was closed and there wasn't really anything to let you know that. The parking is a little expensive for the area, nearly $20/day, why not just include that in your nightly rate? The check in/out was fast, easy and the clerk was very nice and accommodating. I would definitely stay again.
Access to the parking garage was simple. It is a 5 minute walk to the Mass Mutual Center. Noon checkout is a great benefit to us.
There was no cable TV in my room, and my thermostat broke halfway through my stay.
Location is convenient. But structure is dated and rooms are small. Amenities are also very limited. Staff was friendly and helpful though.
Located in Metro Center, Tower Square Hotel Springfield is a leisurely stroll from popular sights such as MGM Springfield and Naismith Memorial Basketball Hall of Fame. This 265-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a business center.
Tower Square Hotel Springfield's 265 rooms are shared and provide coffee makers, free local calls, and safes. Guests can expect free WiFi and 32-inch TVs. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
Guests of Tower Square Hotel Springfield enjoy free WiFi in public areas, a business center, and a computer station. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include an ATM, a gift shop, and a ballroom.
i did not get to have my reservation because the hotel never received it .
CALL FIRST. Only three of the hotel's floors were being used while the others were under renovation (with jack hammers, throughout the day). This was during Covid, restaurants were takeout only, and I basically sat in the room wearing ear plugs. The staff were friendly and helpful, management should be ashamed.
Thank you for the feedback, EastbayGuy. We are sorry to hear that your stay with us was less than ideal. We apologize for any noise issues regarding our renovations. We hope to be able to host you again after everything is finished. Thank you. Kind regards, Peter Marks, General Manager
I have stayed here before and booked my room here due to the amenities. I wa traveling for my wedding anniversary and had my 4 month old grandson with me. We arrived to no pool, no hot tub, no sports bar down stairs, restaurant closed for all but breakfast in the middle of the city. We had to walk iver to the Sheraton next door to try to eat and our orders were not right bith times. Parking garage access was awful, we couldnt get out, keys didnt work, and breakfast was "free" but cold, rubbery and tasted awful. We left without it Sunday. We were so disappointed. False advertising, should be ashamed to take peoples hard earned money knowing the issues and not relaying what was not available before people book. I am tuening the hotel into the better business bureau....we are nit fussy people at all, but this ruined our trip we had been looking forward to. DO NOT STAY HERE! We will never be back, even after renovating is done.
Thank you for the feedback. We are sorry to hear that your stay with us was less than ideal, however our hotel's website is updated to reflect the change in amenities during this transition period. Thank you. Kind regards, Peter Marks, General Manager
Thanks for the outstanding rating! We're delighted your time with us in Springfield was so amazing. We look forward to hosting you again soon so we can share another great experience with you. Have a wonderful day. Kind regards, Peter Marks, General Manager
Clean and staff was friendly and helpful. Didn’t like that the restaurant and pool were not open
Thank you for the wonderful review! It's outstanding you enjoyed your time with us so much! It's important to us that our guests feel welcome and valued. We look forward to hosting you again soon for another amazing experience! Have a fantastic day! Kind regards, Peter Marks, General Manager
We enjoyed the Hotel, the parking was fair. We didn't get to try the food there but all in all we enjoyed the place.
Thanks for the fantastic review! We're thrilled your time with us was so amazing! We love making our guests feel valued and comfortable. We can't wait to see you again soon for another fantastic experience! Have a beautiful day! Kind regards, Peter Marks, General Manager
It seems very dated and I know they are in the middle of a full upgrade of the property, so even with that being said, nothing about the stay was terrible.
Thank you for the feedback, Jeff. We appreciate you taking the time to leave us a review. We are disappointed to hear that you stay with us was less than ideal. We hope you'll give us another opportunity to show you a more positive experience in the near future. Thank you. Kind regards, Peter Marks, General Manager
We appreciate this 4-star rating! It's our goal to share a positive experience with you, so this feedback is rewarding to receive! We're so glad that you chose to stay with us here at Tower Square Hotel and we look forward to having you back soon! Have a great day! Kind regards, Peter Marks, General Manager
Property was outdated and appliances did not work.
Thanks for sharing, Jackie. We're disappointed to hear that your time with us was less than ideal. We regret that the quality of our facilities failed to meet your expectations. We will address your concerns with our team for improvement. We hope to welcome you back soon for a more positive experience. Kind regards, Peter Marks, General Manager
It was a very solid hotel in a small US City in the very center of the City Center. We enjoyed out hotel and our short stay in Springfiled.
Thank you for the wonderful review! It's outstanding you enjoyed your time with us so much! It's important to us that our guests feel welcome and valued. We look forward to hosting you again soon for another amazing experience! Have a fantastic day! Kind regards, Peter Marks, General Manager
Thank you for taking the time to share your feedback with us, Theresa. We highly regret that your experience with us was anything less than ideal. We hope you'll give us another opportunity in the future to provide us with the high quality experience our guests are accustomed to. If your travels ever bring you back to our city don't hesitate to let us know. We'd love to make this right. Kind regards, Peter Marks, General Manager