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Recent guest reviews

Staffs are great !! My only thing I wish they change up menu

The property was good service was excellent love it ! Would definitely stayed there again !!

Worst Hyatt I have ever stayed at. AC did not work in either of the rooms that I was in. It was like staying in a poorly flipped house. New paint but didn’t fix the underlying issues. Won’t be staying at this location again.

Parking was weird 😳 but once I figured it out it was cool.

It was pet friendly, the staff was great, parking was easy, room was comfortable.

Most amenities closed for COVID. I was looking forward to the pool too, but good that it was closed all the same. Good enough bed, and Iiked my view. I find a lot of hotels that offer views for a price bump really don't deliver on it, so happy to see it. Very good place at the center of town -- 15 minute walk from the Amtrak, so if you're trying to avoid renting a car this is a good place.

Clean modern rooms. Excellent view of the Rochester skyline.

Recently remodeled so everything was fresh and clean. Super friendly staff.

It was difficult to order food after a late flight, and service was minimal. Breakfast service was good. Halls were quiet.

Really excellent stay in this spotless and well appointed hotel. The restaurant and small lobby snack shop were good too.

The shuttle was a nice service for a 6:30 am flight.

Convenient, clean, comfortable bed, friendly staff

Sam who greeted us when we arrived is a great asset to your team. Our bags were brought to the room & just genuinely went out of his way to answer our questions! Very helpful...great smile! Your entire staff seemed tuned in to customer service!

Nice comfortable room, great tv and bed. Gym was small and really poorly equipped. Breakfast mediocre.

Good location and nice staff, otherwise disappointing. Walls paper thin. Starting at 5 am I could hear the conversation of men in the adjoining room like they were in mine. Shoddy renovation job: unfinished ceiling in shower and paint drip on shower tile. Stocked with only one regular coffee pack. Room could have used a dusting. Elevator painfully slow. Marketplace super expensive

East Main Street Rochester NY

Hotel highlights

  • Close to Rochester Auditorium Theater and Main Street Armory
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Rochester, Hyatt Regency Rochester is adjacent to Rochester Riverside Convention Center and within a 10-minute walk of other popular attractions like Blue Cross Arena. This 341-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. Centrally located in Rochester, the hotel is connected to the convention center and also a short walk from Eastman School of Music and Strong.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11 AM.


Rooms

Hyatt Regency Rochester's 341 rooms provide iPod docks, refrigerators, and coffee makers. Guests can expect to find free WiFi and 55-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport down comforters and bathrooms offer hair dryers and designer toiletries. Free newspapers, safes, and phones are also available. Housekeeping is available on request.


Property features

Guests of Hyatt Regency Rochester have access to an indoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 17.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include a 24-hour business center, a microwave in a common area, and express check-in.

Room options

Room, 1 King Bed, River View

1 King Bed | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 4

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 4

Room, 1 King Bed, River View (High Floor)

1 King Bed | Sleeps 4

Guest reviews for Hyatt Regency Rochester

Everyone (15) Couples (4) Family (8)
5
Everyone

Staffs are great !! My only thing I wish they change up menu

By on Oct 17, 2021

5
Partner Couples

The property was good service was excellent love it ! Would definitely stayed there again !!

By on Sep 30, 2021

2
Business Business

Worst Hyatt I have ever stayed at. AC did not work in either of the rooms that I was in. It was like staying in a poorly flipped house. New paint but didn’t fix the underlying issues. Won’t be staying at this location again.

By on Sep 27, 2021

4
Family with small children

Parking was weird 😳 but once I figured it out it was cool.

By on Aug 30, 2021

Review comment responded on Sep 25, 2021

Thank you for choosing to stay with us and our Hyatt team enjoys the opportunity to provide service during your visit. We are so happy that you enjoyed your stay. Come see us again soon and have a great day!

3
Everyone

By on Aug 18, 2021

5
Partner Couples

It was pet friendly, the staff was great, parking was easy, room was comfortable.

By on Jun 8, 2021

Review comment responded on Jun 18, 2021

Thank you for choosing Hyatt and we are so happy that you enjoyed your stay with us.

4
Partner Couples

Most amenities closed for COVID. I was looking forward to the pool too, but good that it was closed all the same. Good enough bed, and Iiked my view. I find a lot of hotels that offer views for a price bump really don't deliver on it, so happy to see it. Very good place at the center of town -- 15 minute walk from the Amtrak, so if you're trying to avoid renting a car this is a good place.

By on May 17, 2021

Review comment responded on May 21, 2021

Thank you for taking the time to share your experience with our Hyatt Hotel. We are glad that you had a nice stay and we will share this with our team. This makes everyone feel good and we really appreciate it.

4
Everyone

By on Apr 18, 2021

Review comment responded on May 21, 2021

Thank you for taking the time to share your experience with our Hyatt Hotel. We are glad that you had a nice stay and we will share this with our team. This makes everyone feel good and we really appreciate it.

5
Everyone

By on Jul 19, 2020

Review comment responded on Jul 20, 2020

Thanks for the great rating!

4
Everyone

By on Jun 7, 2020

Review comment responded on Jun 8, 2020

Thank you so much for choosing the Hyatt Regency Rochester!! And for the 4/5 review! We look forward to another opportunity at hosting you again in the future. Should you need any assistance, please don't hesitate to reach out directly! Thanks again!

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