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Hyatt Regency Rochester
3.5 out of 5.0Hyatt Regency Rochester 3.5 out of 5.0
Hyatt Regency Rochester 3.5 out of 5.0
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Hyatt Regency Rochester
3.5 out of 5.0
3.9
out of 5
Average Guest Review
See all 12 reviews
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Recent guest reviews
Nice comfortable room, great tv and bed. Gym was small and really poorly equipped. Breakfast mediocre.
Good location and nice staff, otherwise disappointing. Walls paper thin. Starting at 5 am I could hear the conversation of men in the adjoining room like they were in mine. Shoddy renovation job: unfinished ceiling in shower and paint drip on shower tile. Stocked with only one regular coffee pack. Room could have used a dusting. Elevator painfully slow. Marketplace super expensive
Clean and convenience to move around area, staff was friendly
Nice hotel and great amenities. Great location and easy access to restaurants
Great front desk people . Air in room sucked . Great food . Great experience . Morton’s was good but food was cold
I do understand that working late hours mean you may be tired. I worked as a bartender for over 10 years but employees where always expected to be pleasant. The staff, front desk and security is cranky and rude and snapped at me more than once. I"m sorry it's 2 am, I'm tired too, but I expect hotel customer service to still do it's job with a smile on their face. Some of the employees did not even have a uniform on, only a t-shirt and blue pants. No name tag.
I’d to ask for a freshly made-up bed. Sorry I’ve never gotten offered a wrinkled and used bed. If you’re really interested in it, I can send you the picture, otherwise I know how you deal with complaints, sorry for being so direct.
Hotel highlights
- Walking distance to Genesee River's High Falls and Blue Cross Arena
- Free WiFi in rooms and public areas
- Onsite dining
- Free airport shuttle
Located in Downtown Rochester, Hyatt Regency Rochester is adjacent to Rochester Riverside Convention Center and within a 10-minute walk of other popular attractions like Blue Cross Arena. This 338-room, 3.5-star hotel has a restaurant, an indoor pool, and free in-room WiFi.
Dining
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.
Rooms
Guests can expect to find free WiFi and 55-inch a flat-screen TV with cable channels and pay movies. Pillowtop beds sport down comforters and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.
Property features
At Hyatt Regency Rochester, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. Parking is USD 12.00 per day (USD 17.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, a microwave in a common area, and express check-in.
Guest reviews for Hyatt Regency Rochester
Business
Business Travelers
Nice comfortable room, great tv and bed. Gym was small and really poorly equipped. Breakfast mediocre.
Families
Families
Good location and nice staff, otherwise disappointing. Walls paper thin. Starting at 5 am I could hear the conversation of men in the adjoining room like they were in mine. Shoddy renovation job: unfinished ceiling in shower and paint drip on shower tile. Stocked with only one regular coffee pack. Room could have used a dusting. Elevator painfully slow. Marketplace super expensive
Everyone
Review comment
Dustin-General Manager responded on May 13, 2019
Thank you so much for taking the time to review the Hyatt Regency Rochester! We appreciate your feedback and look forward to seeing you again in the future!
Families
Clean and convenience to move around area, staff was friendly
Review comment
Dustin-General Manager responded on May 13, 2019
Friendly staff and clean rooms is what we strive for! I am so happy to hear that you enjoyed your stay with us! Thank you so much for taking the time to give us your feedback and we look forward to seeing you again in the future!
Everyone
Review comment
Dustin-General Manager responded on Apr 13, 2019
Thank you for taking the time to review the transformed Hyatt Regency Rochester! We truly appreciate your feedback and look forward to seeing you again in the future!
Everyone
Review comment
Dustin-General Manager responded on Apr 2, 2019
Thank you for taking the time to review the transformed Hyatt Regency Rochester! We sincerely appreciate your feedback and look forward to seeing you again in the future!
Everyone
Review comment
Dustin-General Manager responded on Jan 22, 2019
Thank you for taking the time to review the transformed Hyatt Regency Rochester! We appreciate your feedback and look forward to seeing you again in the future!
Everyone
Nice hotel and great amenities. Great location and easy access to restaurants
Review comment
Dustin-General Manager responded on Dec 24, 2018
I am so glad to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel and we look forward to seeing you again in the future!
Everyone
Great front desk people . Air in room sucked . Great food . Great experience . Morton’s was good but food was cold
Review comment
Dustin-General Manager responded on Dec 6, 2018
Wow 5 out of 5! I am so happy that you enjoyed your stay with us so much! I will be sure to share your kind words with our desk staff! Thank you for taking the time to review our hotel and we look forward to seeing you again in the future!
Everyone
Review comment
Dustin-General Manager responded on Oct 11, 2018
Thank you for taking the time to review the transformed Hyatt Regency Rochester!
Hyatt Regency Rochester
125 East Main Street, Rochester, NY 14604Hotel Amenities
Hotel Area
Hotel Policies
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Thank you for taking the time to review the Hyatt Regency Rochester! We truly appreciate your feedback and will use it to coach our staff to improve our service. We look forward to seeing you again in the future!