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Recent guest reviews

A gorgeous and spacious place to stay.

Could have stayed at motel 6 for half price and had better room. Wish i could submit pics. Shower and toilet permanently stained. Toilet took two to three flushes eash time to complete had a towel so old it had holes from being bleached. Staff could not explain parking during check-in i was told it was part of incidentals i was charged almost $200 at check in then see another charge for $51 the following day only to find out that was parking and it was separate. At breakfast this 25 floor hotel had 1 waitress who worked her @$$ off while hostess delivered room service between seatings. Needless to say we only went once. Bet this was a really nice place 20 years ago.

Comfortable bed, good plumbing, nice view. I liked having temperature control.

Had a wonderful time the staff was excellent.

Nice hotel, but be aware that it caters to lots of loud, obnoxious clientele they scream in the hallways, yell obscenities and slam doors. Don’t count on sleeping. Lots of youth sports groups and partying 20-something’s.

Staffs are great !! My only thing I wish they change up menu

The property was good service was excellent love it ! Would definitely stayed there again !!

Worst Hyatt I have ever stayed at. AC did not work in either of the rooms that I was in. It was like staying in a poorly flipped house. New paint but didn’t fix the underlying issues. Won’t be staying at this location again.

Parking was weird 😳 but once I figured it out it was cool.

It was pet friendly, the staff was great, parking was easy, room was comfortable.

Most amenities closed for COVID. I was looking forward to the pool too, but good that it was closed all the same. Good enough bed, and Iiked my view. I find a lot of hotels that offer views for a price bump really don't deliver on it, so happy to see it. Very good place at the center of town -- 15 minute walk from the Amtrak, so if you're trying to avoid renting a car this is a good place.

Clean modern rooms. Excellent view of the Rochester skyline.

Recently remodeled so everything was fresh and clean. Super friendly staff.

It was difficult to order food after a late flight, and service was minimal. Breakfast service was good. Halls were quiet.

East Main Street Rochester NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Downtown Rochester, Hyatt Regency Rochester is adjacent to Rochester Riverside Convention Center and within a 10-minute walk of other popular attractions like Blue Cross Arena. This 341-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. Centrally located in Rochester, the hotel is connected to the convention center and also a short walk from Eastman School of Music and Strong.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

Guests can expect to find free WiFi and 55-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport down comforters and bathrooms offer hair dryers and designer toiletries. IPod docks, refrigerators, and coffee makers are also standard. Housekeeping is available on request.


Property features

Guests of Hyatt Regency Rochester have access to an indoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 17.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include a 24-hour business center, a microwave in a common area, and express check-in.

Room options

Room, 1 King Bed, River View

1 King Bed | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 4

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 4

Room, 1 King Bed, River View (High Floor)

1 King Bed | Sleeps 4

Guest reviews for Hyatt Regency Rochester

Everyone (18) Couples (4) Family (10)
2
Everyone

By on Sep 27, 2022

5
Family

A gorgeous and spacious place to stay.

By on Aug 16, 2022

2
Family

Could have stayed at motel 6 for half price and had better room. Wish i could submit pics. Shower and toilet permanently stained. Toilet took two to three flushes eash time to complete had a towel so old it had holes from being bleached. Staff could not explain parking during check-in i was told it was part of incidentals i was charged almost $200 at check in then see another charge for $51 the following day only to find out that was parking and it was separate. At breakfast this 25 floor hotel had 1 waitress who worked her @$$ off while hostess delivered room service between seatings. Needless to say we only went once. Bet this was a really nice place 20 years ago.

By on Jul 19, 2022

5
Everyone

Comfortable bed, good plumbing, nice view. I liked having temperature control.

By on Apr 27, 2022

Review comment responded on May 8, 2022

Dear Andrew, Thank you for your feedback. We're happy to hear you enjoyed your most recent stay with us! We hope you'll consider us again next time you're in town!

5
Family with small children

Had a wonderful time the staff was excellent.

By on Mar 14, 2022

Review comment responded on Mar 25, 2022

Dear Kevin, We're happy to see you enjoyed your most recent stay with us! We hope to see you again.

3
Business Business

Nice hotel, but be aware that it caters to lots of loud, obnoxious clientele they scream in the hallways, yell obscenities and slam doors. Don’t count on sleeping. Lots of youth sports groups and partying 20-something’s.

By on Mar 14, 2022

Review comment responded on Mar 25, 2022

Dear Joshua, We apologize about the noise you experienced during your stay. We will work to improve how we assign rooms going forward. We hope you'll consider us again when you're in town.

5
Everyone

By on Nov 9, 2021

5
Everyone

Staffs are great !! My only thing I wish they change up menu

By on Oct 17, 2021

5
Partner Couples

The property was good service was excellent love it ! Would definitely stayed there again !!

By on Sep 30, 2021

2
Business Business

Worst Hyatt I have ever stayed at. AC did not work in either of the rooms that I was in. It was like staying in a poorly flipped house. New paint but didn’t fix the underlying issues. Won’t be staying at this location again.

By on Sep 27, 2021

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