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Recent guest reviews

it's a wonderfull site with really open people and an excellent service thanks to ricardo

Chan-Kah has the feel of being in the jungle. The trees and shrubs are beautiful. The pool is clean and ample and the place is quiet and peaceful until the monkeys start to scream. That is exciting as well.

Really great place near the ruins. I’ll stay here next time i’m In the area.

Great service in every area. All the staff was very kind and very helpful. Delicious food, beautiful pool in the middle of the jungle great scenery.

Amazing hotel in the jungle, close to archeological site , we would love to visit again

We enjoyed our 4-day stay in this beautiful resort in the middle of the Palenque jungle. I am most impressed by the large, clean and inviting swimming pools facing the restaurant. We came during the slow season. Hardly any guests using the pools during our stay. I tried the spa treatments twice - very reasonably priced at about US$26/45 mins (then add at least 25-25% tip). The food at the restaurant was delicious and again, reasonably priced. On our 2nd night, our next door guests woke us up at 2 am, they were drinking and smoking very loudly at the adjacent balcony. They continued to be noisy until 4 am and even after I requested them to be quiet. I eventually called the reception desk and they apologized and moved us to another cottage way back to the other end of the resort. It was very inconvenient but we appreciate that the resort staffers handled our request fast.

Cabana's are amazing. Each room is a separate air conditioned structure with lots of windows that looks out on jungle. Feels very much like you are in the heart of Chiapas (which you are). The night we stayed there was an intense storm which really amplified this feeling. If we had stayed in our room the whole time, we would have rated this hotel much higher. Just about everything else is disappointing though. The pool is confusing and difficult to swim in because there are strange fake rock outcropping everywhere. The jacuzzi is actually just a small, unheated pool. We were turned away from the completely empty restaurant because we were wet from the pool. Food and drinks are terrible and incredibly overpriced - compounding this is that you're miles from town, so they have a bit of a monopoly. After getting our steep dinner bill, I asked them to add it to my room, which they were unable to do so I had to hike back to the room in a drenching rain & lightning storm to fetch cards. Some staff were friendly but most were checked out. We paid a bit extra to come here rather than a hostel and were disappointed. Go elsewhere.

KM. 3 Carretera Palenque- Ruinas Palenque CHIS

Hotel highlights

  • Free in-room wired internet
  • Free parking
  • Onsite dining
  • Spa

Located within a leisurely stroll of Palenque National Park, Chan-Kah Resort Village is within a few miles (5 km) of Museo de Sitio Palenque. This 3.5-star hotel welcomes guests with 80 rooms and conveniences like a full-service spa, an outdoor pool, and free self parking.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

Flat-screen TVs come with cable channels, and guests can stay connected with free wired internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include balconies or patios, private yards, and ceiling fans.


Property features

Guests of Chan-Kah Resort Village enjoy a full-service spa, an outdoor pool, and a children's pool. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa hotel include a steam room, free WiFi in public areas, and a conference center.

Room options

Villa Junior Doble

2 Double Beds | Sleeps 4

Villa Junior King

1 King Bed | Sleeps 2

Guest reviews for Chan-Kah Resort Village

Everyone (6) Couples (1) Family (2)
5
Family

By on Mar 23, 2021

Review comment responded on Apr 2, 2021

Muchas gracias por su valoración estimado cliente, sus comentarios son esenciales para la mejora continua. Saludos cordiales.

5
Partner Couples

it's a wonderfull site with really open people and an excellent service thanks to ricardo

By on Jan 18, 2020

Review comment responded on Jan 18, 2020

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Julissa Lara E-commerce

5
Everyone

By on Jan 16, 2020

Review comment responded on Jan 18, 2020

Gracias por alojarse con nosotros estimado cliente, estamos felices de saber que su estancia con nosotros haya sido agradable, si regresa a Palenque no dude en llamarnos. Saludos cordiales. Julissa Lara. E-commerce.

5
Family

Chan-Kah has the feel of being in the jungle. The trees and shrubs are beautiful. The pool is clean and ample and the place is quiet and peaceful until the monkeys start to scream. That is exciting as well.

By on Jan 15, 2020

Review comment responded on Jan 18, 2020

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Julissa Lara E-commerce

5
Everyone

Really great place near the ruins. I’ll stay here next time i’m In the area.

By , from Brawley, CA on Dec 4, 2018

Review comment responded on Dec 7, 2018

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Julissa Lara E-commerce.

5

beautiful view

Everyone

Great service in every area. All the staff was very kind and very helpful. Delicious food, beautiful pool in the middle of the jungle great scenery.

By on Jul 17, 2018

Review comment responded on Aug 12, 2018

Estimado cliente, gracias por sus comentarios... lo invitamos a que nos visite nuevamente en un futuro no muy lejano. saludos

5
Everyone

Amazing hotel in the jungle, close to archeological site , we would love to visit again

By on May 2, 2018

Review comment responded on May 4, 2018

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. Best regards

4

comfortable haven in the middle of the jungle

Everyone

We enjoyed our 4-day stay in this beautiful resort in the middle of the Palenque jungle. I am most impressed by the large, clean and inviting swimming pools facing the restaurant. We came during the slow season. Hardly any guests using the pools during our stay. I tried the spa treatments twice - very reasonably priced at about US$26/45 mins (then add at least 25-25% tip). The food at the restaurant was delicious and again, reasonably priced. On our 2nd night, our next door guests woke us up at 2 am, they were drinking and smoking very loudly at the adjacent balcony. They continued to be noisy until 4 am and even after I requested them to be quiet. I eventually called the reception desk and they apologized and moved us to another cottage way back to the other end of the resort. It was very inconvenient but we appreciate that the resort staffers handled our request fast.

By , from San Francisco, CA on Oct 25, 2017

Review comment responded on Nov 24, 2017

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service.

3

decent stay, wouldn't return

Everyone

Cabana's are amazing. Each room is a separate air conditioned structure with lots of windows that looks out on jungle. Feels very much like you are in the heart of Chiapas (which you are). The night we stayed there was an intense storm which really amplified this feeling. If we had stayed in our room the whole time, we would have rated this hotel much higher. Just about everything else is disappointing though. The pool is confusing and difficult to swim in because there are strange fake rock outcropping everywhere. The jacuzzi is actually just a small, unheated pool. We were turned away from the completely empty restaurant because we were wet from the pool. Food and drinks are terrible and incredibly overpriced - compounding this is that you're miles from town, so they have a bit of a monopoly. After getting our steep dinner bill, I asked them to add it to my room, which they were unable to do so I had to hike back to the room in a drenching rain & lightning storm to fetch cards. Some staff were friendly but most were checked out. We paid a bit extra to come here rather than a hostel and were disappointed. Go elsewhere.

By , from Seattle, WA on Aug 31, 2017

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