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Hotel Castillo Huatulco

3.0 out of 5.0

Recent guest reviews

We were welcomed back with open arms and huge smiles from Luis, Raphael and Montserat. The staff truly are exceptional in this little gem of a hotel. We were given a room on the second floor overlooking the street with a huge terrace (same room as last visit). It was nice to see new patio furniture including an umbrella - great additions! We were there during Holy Week, Semana Santa and the area was crazy busy but in a good way. It did not affect our holiday in a negative way at all - always seating available inside or out at breakfast and dinner. The only "hiccup" was at the beach club. A lot of new staff and they just couldn't seem to get their act together as to what was available or when. Some said the bar opened at 11am when in fact it was 10am. Last time we were able to get snacks at 11am and this time we were told we had to wait til noon. The menu was in Spanish only and available at noon while the buffet wasn't available til 1pm. Twice we were told the menu wasn't available til 1pm as well. It was annoying, but it didn't make or break the vacation. Because of the holiday, both pools were busy and quite full every day - not a problem except at the beach club. If the ocean was too rough, it was nice to cool off in the pool. That didn't happen this time - I ended up taking cool showers lol. It would be nice to see a railing added to the pool steps to make it easier to get in and out of the pool as the steps are quite slippery - or a couple of ladders. I am curious as to how the hotel plans to manage the addition of 48 rooms in November with both pools being quite small, the dining areas filled to capacity, and only 1 small bar in the lobby. For us, Hotel Castillo is in the perfect location. I do miss being right on the beach, however, I do love the walkability factor to the markets, shops and restaurants in Santa Cruz and the availability of cabs to take you to La Crucecita or neighboring public beaches. The organic farmer's market on Saturday morning is a must see. Sitting out under the stars at Cafe Huatulco sipping an iced cappucino while people watching is fun. Walking down to Oro Negro and sitting on the patio eating a pizza made in a woodburning oven sipping ice cold beer or taking a cab into La Crucecita and eating at one of the many fun and inexpensive restaurants... all these things and more make Hotel Castillo and Huatulco the perfect vacation spot for us. We will be back!!

We had a great time here, from check in til check out.Hotel is a little dated on the inside but the exterior has been re-done.It is around 114 rooms, small, clean, and real simple to navigate.They are currently adding a new adjoining building with 48 rooms.It didn't have any affect on our stay. -Town of Santa Cruz where we were was small and easy to walk around. Cruise ship pier was beside public beach. Numerous mini markets,restaraunts,small vendors market and 2 banks. Lots of excursions to choose from.Town was slow paced,little traffic and never crowded.They had nice town plaza and church. -Food- Was basic but all round real good,service was great as well.You can sit inside with A/C or outside by pool.They had a Mexican Dinner night at hotel which was good. -Bar-Small bar in lobby just off street which was fine.Many nights they had a small band playing. -Front desk staff were very pleasant and accommadating, they will change CDN$ or USD$ here. 1 USD$ was 17.50 pesos,sorry, can't recall how much CDN was.The Elecktra store on your way to beach club will give you 1$ USD =17.50 pesos or 1$ CDN = 13.80 pesos. The Scotia bank in Santa Cruz (3 blocks away) wouldn't change USD. -Rooms-We were on 2nd floor facing main street, a little noisy but with sliding door shut it was fine.A/C & shower worked well. Huge patio which was nice at end of day to have a beer and chill. No fridges in room,you can bring drinks up from lobby bar. You can buy styrofoam coolers cheap at Market across from hotel or at the Super Chedraui, they have everything there. -Beach Club- Was great on the beach, never crowded and always found a palapas or umbrella.Buffet type lunch and drinks were very good, great setting.There was a pool,showers,bathrooms. No loud music,only the odd vendor but not annoying.Beach service was very good. Sand and beach was beautiful but most times there was an undertow, but once you got through it it was good,beautiful water.Not great for very young children or non-swimmers.+There is a shuttle bus every half hour back and forth or a real nice and easy 15 min walk. *Our first friday night they had the whole beach prepped for a Mexican Fiesta night,the hotel restaraunt was shut for this event. It was a lot of fun and they put a lot of work & time in preparation into it. -La Crucecita town-It was a typical small Mexican town with nice town plaza and things to do and see.Many restaraunts and bars, church etc.You can walk there on nice, safe new walkway from hotel in 15 mins. -Taxis- 30 pesos ($2.20 cdn) around small town or 50 pesos to La Crucecita,very reasonable. We hope to return again soon.

Hotel Castillo nice clean hotel wonderful staff good food. Awesome beach club. Close to Santa Cruz port and restaurants. Shuttle to their beach club resort nice beach great food and awesome facilities clean washrooms Great pool. Definitely would go back.

We spent one week at this Hotel at the end of February of 2018. The hotel is not fancy by any means but the service is Fantastic!!!!!! They keep the hotel clean at all times. The staff and location make this place!!! I can't say enough about the staff at the hotel and the Beach Club. They go above and beyond the call of duty. The hotel is in need of updating but it had everything we needed. The lunch buffet at the beach club was always good and the service was Amazing! The dinner buffet could use a little help but we always found something to eat. If your looking for luxury this is not the place for you. The pools are ok but are usually monopolized by the kids so we never went in. The hotel is across the street from the Santa Cruz Bay and the beach club is also close to the hotel. They have a van going back and forth all day. Thank you to all the Amazing Staff at this Hotel. It's been some of the best service we've ever had at a small older style hotel. We will return!

Stayed here the last 3 nights of our trip. Check-in was fast. Hotel has an elevator which was a surprise for us and nice, since we were on the 4th floor. Standard room, nothing special. King size bed, not too uncomfortable for mexican hotel beds. Small, unusable balcony overlooking street. Air conditioning, but no thermostat. Low was the same as high. We wouls get up at night and turn it on and off. Instant hot water in bathroom with great water pressure. In order to work anything electric in room, you had to keep your keycard inserted in this slot ny the door. Took some getting used to. We did the AI package, first time for us, with mixed feelings about it. We did it because it was less than $25/day more than just breakfast alone. Breakfast buffet was very good, omelette station, fresh fruit, yogurt, juice, french toast, etc. Beach club was ok. Lunch started at 1 with different things to eat. You could also order off their menu which was limited. Drinks were good, not weak. Service was pretty good with the exception of the first day we were there, where it was packed and couldnt find a place on the beach. Have been to Huatulco many times and visited almost all of the other beaches and Playa Chahue is my least favorite. I find by doing the AI we had more of a tendency to just stay at the beach club since it was "paid for". It was a good value but if i did it again, i would just do breakfast. All the staff was very accomodating.

I cannot say enough about this little resort, the staff are fantastic the hotel is always very clean and the food is great this place is the best value in Mexico. They fave a wonderful beach club and clean pools to enjoy the warm weather. I really hate to write great reviews on this little jem as it is getting more popular with Canadians and the prices will eventually go up, but I cannot lie this is the best value in Huatulco.

Walk to the port, to the market, into the town of Crucecita. Everything close by. Lovely beach club with transport every 20 minutes or so (and the bartenders there make better drinks). Ask for a street view, and better yet, a second floor room, where the balconies are much larger, perfect for sitting out in the morning and evening, but much too hot during the day.

Stayed at the Castillo again. Week ending March 6. Don't go here if you want a huge impersonal resort. It is right by the marina and in a great location. Crucecita is the town over the hill on the walkway. Many friendly people all around. Another wonderful time. Terrace room overlooking street was great! Simple room with twin beds that were very comfortable. A/C welcoming at the end of the day! Room Beach club was fun. If palapas full, Umbrellas available and staff super helpful to set up for you. Can't say enough good about staff. Cerelino, Marciel,Kimberly, and all the others!!! Sorry for being bad with names. The beach club service was always super. Thank you all. Was sad to see old shuttle from hotel to beach club not there. But new one was good too. Easy walk to club from hotel too. Hotel restaurant has great food. Not huge selection but all very yummy all the time. Staff are super too. Assael, Vicente, Frederico, and Diana were all very very welcoming. We even got to watch Assael and Marciel play a soccer game. Thanks for the invite to watch the match!! Thanks to everyone for a great stay. We will be back. Many other Canadians there and very friendly Mexican people from many different states in Mexico. It was great to meet so many nice people.

We loved the Castillo and will be back! The staff was friendly, helpful and attentive. The food was varied, generous and delicious. During the 15 days we were there, there were theme nights (Oaxacan, Mexican, Asian, Italian), entertainment in the lobby bar every second night, and 2 theme dinners at the beach club - one for Valentine’s Day and one just because. The seafood and fish were especially fresh and outstanding. Compliments to the chef! The location of the hotel could not have been better - within walking distance of Santa Cruz beach and its restaurants, the mercado and the walkway to La Crucecita. The Castillo beach club was lovely with a choice of Pacific surf or the pool. We hope to visit the Castillo again with our family. We loved it!

Two weeks at the Castillo (2nd visit to resort). Smaller resort keeping the Mexican charm with a fantastic location. - Rooms basic a little dated, always clean, We were lucky to get a large balcony so that was great. Rooms could use a dresser with drawers so we could unpack. - Buffet at resort for breakfast and dinner (lunch order off menu). Always found something to eat with some typical Mexican fare. Does get repetitive after two weeks but will anywhere. - Can eat in Dining Room(Air conditioned) or outside by the pool, which we enjoyed the most. But would like to see a designated smoking area as guests were inclined to smoke at the tables. - Bottled water was always available which is great, would like to see self serve coolers to refill our own water bottles, this would save the waste. - Beach club is great, a short 10 minute walk or shuttle. Sit by pool or under palapas by the ocean. Buffet for lunch or can order off menu (we found out a little later in our trip). - Service was always great at either location staff works hard to keep guests happy in all areas. - Location is great right in Santa Cruz, able to walk everywhere with no concerns. Take the path to Le Cruceta, did this many times just go early morning or evening as very hot, always felt safe at any time of the day. - We ate out at Cafe Icacos right across from Binneugenda resort, (great fresh salads, only open 8-4), Guns and Beers for pizza which was good also Mama Mia also very good. - There was a Fiesta at beach club which was good, entertainment included. Lobby had some nights of Entertainment. All in all a great smaller resort, with a fabulous location for those who like to wander and see the sites. If you want the fancy dinners, adult pools, entertainment staff day and night, or top shelf alcohol then would suggest the dreams, barcelo or other larger resorts, but if you want a great family friendly resort to enjoy the culture and meet many new people this is the place to go.

Boulevard Santa Cruz 303, Sector A Huatulco OAX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge
  • 2 outdoor pools

Hotel Castillo Huatulco places you within a mile (2 km) of Chahue Beach and Marina Chahue. This 112-room, 3-star hotel welcomes guests with 2 outdoor pools, a bar/lounge, and free in-room WiFi. It's near the airport and also close to El Organo Bay Beach and Violin Beach.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM. Savor a meal from the comfort of your room with room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free manager's reception.


Rooms

All of Hotel Castillo Huatulco's 112 rooms are air-conditioned and have an array of amenities, including balconies, free bottled water, and safes. 32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Phones are also standard.


Property features

Renovated in 2012, Hotel Castillo Huatulco offers 2 outdoor pools, a children's pool, and free WiFi in public areas. There's free parking and a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this family-friendly hotel include a conference center, a 24-hour business center, and a computer station.

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 522 reviews