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Recent guest reviews

Would of been nice to order from the restaurant from 6am - 11pm. Especially with it being the only rest on site. Also thought room service was offered ?

Great location, excellent staff

The property and facility itself was good. Check in was quick, and staffers were friendly. However, the first room we got was dirty with crumbs and other dirty particles on the floor and chair. We were moved to the same room two floors up that was better but still a bit dirty with crumbs on the chairs. Just not what I was expecting for a 4-star hotel.

For what you pay you get NO coffee in room or lobby, no free breakfast, no microwave in room, but pay double what a comfort inn and suites charges, it’s ridiculous!

I don’t even wanna talk about it.

I had a very pleasant stay. I did note that the restaurant, which only serves breakfast on weekends, lists on the breakfast menu both a bowl of berries and blueberry pancakes but when I tried to order the blueberry pancakes I was told that they had no berries. The waiter should have mentioned that when he 1st gave me the menu, however, their Eggs Benedict was quite good. The room was spacious with a huge tv and a wonderfully comfortable bed.

The facility is fresh and remodeled tastefully. The hotel is understaffed post pandemic. It took an hour to get a shuttle. There was only Starbucks for breakfast. Very few guests. Maybe it’s a little too soon as restrictions are slowly being lifted to make a judgment call.

Very nice place. Didnt like covid restrictions. Open up covid is a scam.

The property was outstanding, we were very pleased with just everything . Room service ....just great Breakfast at the Pub ...outstanding ... Bother STAFF and FOOD Linens , Bathroom lovely Master bedroom Perfect One lamp shade has a burned shade , Your pick up and drop of Gentleman with the Shuttle was exceptional...as your door man !

Everything was great. Thank you. No complaints at all.

Trip was good. Service very friendly. We enjoyed the stay

Room was super clean the food was awesome and the staff was extremely helpful.

The room was very quiet. I never heard slamming doors or people in the hallways or next room.

Room and hotel amenities are nice, room service is good and generous if expensive (like every other hotel), no extra charge for pets which is great, easy parking. The hot tub had a ring of dirt around the inside wall which was gross. The room seemed clean but outdated and older, which isn't a bad thing but it's supposed to be a 4 star hotel...

Staff was very friendly and helpful both on the phone and in person

N River Rd Rosemont IL

Hotel highlights

  • Walking distance to Donald E. Stephens Convention Center and Rivers Casino
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

The Westin O'Hare places you within a 15-minute stroll of popular sights such as Donald E. Stephens Convention Center and Rivers Casino. This 4-star hotel has 525 guestrooms and offers an indoor pool, a 24-hour gym, and a spa tub.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:00 AM.


Rooms

The 525 rooms are soundproofed and have an array of amenities, including iPod docks, coffee makers, and free local calls. Guests can expect to find WiFi and 42-inch LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Laptop-compatible safes, ironing boards, and desks are also standard.


Property features

Guests staying at The Westin O'Hare enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 32 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, a conference center, and a 24-hour business center.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

1 King Bed, High Floor, Twelve Room

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for The Westin O'Hare

Everyone (22) Business (10) Couples (6) Family (14) Friends (4) Other (1)
5
Everyone

Would of been nice to order from the restaurant from 6am - 11pm. Especially with it being the only rest on site. Also thought room service was offered ?

By , from Oconomowoc on Nov 2, 2021

5
Family

Great location, excellent staff

By on Aug 1, 2021

3
Everyone

The property and facility itself was good. Check in was quick, and staffers were friendly. However, the first room we got was dirty with crumbs and other dirty particles on the floor and chair. We were moved to the same room two floors up that was better but still a bit dirty with crumbs on the chairs. Just not what I was expecting for a 4-star hotel.

By on Jul 19, 2021

2
Everyone

For what you pay you get NO coffee in room or lobby, no free breakfast, no microwave in room, but pay double what a comfort inn and suites charges, it’s ridiculous!

By on Jul 18, 2021

3
Partner Couples

I don’t even wanna talk about it.

By on Jul 15, 2021

4
Everyone

I had a very pleasant stay. I did note that the restaurant, which only serves breakfast on weekends, lists on the breakfast menu both a bowl of berries and blueberry pancakes but when I tried to order the blueberry pancakes I was told that they had no berries. The waiter should have mentioned that when he 1st gave me the menu, however, their Eggs Benedict was quite good. The room was spacious with a huge tv and a wonderfully comfortable bed.

By on Jun 29, 2021

3
Family

The facility is fresh and remodeled tastefully. The hotel is understaffed post pandemic. It took an hour to get a shuttle. There was only Starbucks for breakfast. Very few guests. Maybe it’s a little too soon as restrictions are slowly being lifted to make a judgment call.

By on May 11, 2021

5
Everyone

By on Apr 26, 2021

4
Family Family

Very nice place. Didnt like covid restrictions. Open up covid is a scam.

By on Sep 26, 2020

5
Family Family

The property was outstanding, we were very pleased with just everything . Room service ....just great Breakfast at the Pub ...outstanding ... Bother STAFF and FOOD Linens , Bathroom lovely Master bedroom Perfect One lamp shade has a burned shade , Your pick up and drop of Gentleman with the Shuttle was exceptional...as your door man !

By on Nov 4, 2019

Review comment responded on Nov 7, 2019

Hello and thank your for taking the time to share your experience. We're so glad to hear you enjoyed your stay with us. Your feedback will be shared to the entire team. Thank you for choosing to stay with us and we hope you create more memories with us again in the near future. Be Well.

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