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Recent guest reviews

Easy check in clean spacious room!

Check in was slow, Staff was not overly friendly, Pool was reserved for a private group, no hot water the entire stay, jacuzzi water was ice cold, pool was disgustingly dirty, trash bins outside were never changed from Friday night to Sunday at noon. We ended up having to stay a third night in town and moved to Lowes down the street because of how bad we felt the Westin was.

Close to shopping and dining.

Great!

Would of been nice to order from the restaurant from 6am - 11pm. Especially with it being the only rest on site. Also thought room service was offered ?

Great location, excellent staff

The property and facility itself was good. Check in was quick, and staffers were friendly. However, the first room we got was dirty with crumbs and other dirty particles on the floor and chair. We were moved to the same room two floors up that was better but still a bit dirty with crumbs on the chairs. Just not what I was expecting for a 4-star hotel.

For what you pay you get NO coffee in room or lobby, no free breakfast, no microwave in room, but pay double what a comfort inn and suites charges, it’s ridiculous!

I don’t even wanna talk about it.

I had a very pleasant stay. I did note that the restaurant, which only serves breakfast on weekends, lists on the breakfast menu both a bowl of berries and blueberry pancakes but when I tried to order the blueberry pancakes I was told that they had no berries. The waiter should have mentioned that when he 1st gave me the menu, however, their Eggs Benedict was quite good. The room was spacious with a huge tv and a wonderfully comfortable bed.

The facility is fresh and remodeled tastefully. The hotel is understaffed post pandemic. It took an hour to get a shuttle. There was only Starbucks for breakfast. Very few guests. Maybe it’s a little too soon as restrictions are slowly being lifted to make a judgment call.

Very nice place. Didnt like covid restrictions. Open up covid is a scam.

The property was outstanding, we were very pleased with just everything . Room service ....just great Breakfast at the Pub ...outstanding ... Bother STAFF and FOOD Linens , Bathroom lovely Master bedroom Perfect One lamp shade has a burned shade , Your pick up and drop of Gentleman with the Shuttle was exceptional...as your door man !

Everything was great. Thank you. No complaints at all.

Trip was good. Service very friendly. We enjoyed the stay

Room was super clean the food was awesome and the staff was extremely helpful.

The room was very quiet. I never heard slamming doors or people in the hallways or next room.

N River Rd Rosemont IL

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Located in O'Hare, The Westin O'Hare is a leisurely stroll from popular sights such as Donald E. Stephens Convention Center and Rivers Casino. This 525-room, 4-star hotel has an indoor pool along with a 24-hour gym and a free airport shuttle.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:00 AM.


Rooms

42-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, coffee makers, and free local calls.


Property features

Guests staying at The Westin O'Hare enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 32 per day, or you can take advantage of the free airport shuttle during limited hours. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, a conference center, and a 24-hour business center.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for The Westin O'Hare

Everyone (22) Couples (6) Business (5) Family (12)
5
Partner Couples

Easy check in clean spacious room!

By on Jan 1, 2023

Review comment responded on Jan 19, 2023

Thank you for taking the time to share your feedback with us regarding your recent stay. We are so happy to hear that the check-in experience was great, as well as the cleanliness and space offered in our guest rooms.

1
Family Friends

Check in was slow, Staff was not overly friendly, Pool was reserved for a private group, no hot water the entire stay, jacuzzi water was ice cold, pool was disgustingly dirty, trash bins outside were never changed from Friday night to Sunday at noon. We ended up having to stay a third night in town and moved to Lowes down the street because of how bad we felt the Westin was.

By on Apr 11, 2022

1
Family Friends

Close to shopping and dining.

By on Apr 10, 2022

5
Family Family with small children

Great!

By on Mar 4, 2022

5
Everyone

Would of been nice to order from the restaurant from 6am - 11pm. Especially with it being the only rest on site. Also thought room service was offered ?

By , from Oconomowoc on Nov 2, 2021

5
Family

Great location, excellent staff

By on Aug 1, 2021

3
Everyone

The property and facility itself was good. Check in was quick, and staffers were friendly. However, the first room we got was dirty with crumbs and other dirty particles on the floor and chair. We were moved to the same room two floors up that was better but still a bit dirty with crumbs on the chairs. Just not what I was expecting for a 4-star hotel.

By on Jul 19, 2021

2
Everyone

For what you pay you get NO coffee in room or lobby, no free breakfast, no microwave in room, but pay double what a comfort inn and suites charges, it’s ridiculous!

By on Jul 18, 2021

3
Partner Couples

I don’t even wanna talk about it.

By on Jul 15, 2021

4
Everyone

I had a very pleasant stay. I did note that the restaurant, which only serves breakfast on weekends, lists on the breakfast menu both a bowl of berries and blueberry pancakes but when I tried to order the blueberry pancakes I was told that they had no berries. The waiter should have mentioned that when he 1st gave me the menu, however, their Eggs Benedict was quite good. The room was spacious with a huge tv and a wonderfully comfortable bed.

By on Jun 29, 2021

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