All of the hotel amenities were closed. No restaurant, no bar, no outside dining, no 24 hour room service. Due to corona virus. They should tell you before you stay there that you are only paying for a room. Very upsetting that you could not get any meals or even room service at the hotel. You cannot even sit outside! Staff was nice.
Hotel was clean and staff helpful and friendly. Restaurant and bar were closed making it very inconvenient to get breakfast or a snack. Walked to three breakfast places nearby only to be told there was a two hour wait. Would return only when the restaurant is open. The rooftop restaurant was open but it is small and we were turned away all three days of our stay due to prior reservations.
Awesome stay
Perfect location. Hotel was beautiful and clean. Staff was helpful.
upscale cleanliness and Four Seasons level customer service. Were extremely helpful with a few out norm requests.
Very clean and modern. Parking is about a half block away and a bit confusing to access. Staff was responsive and helped when our WiFi wouldn’t work.
Excellent location. Very clean and COVID safe. Lovely facilities and room. Super comfy bed. Great view.
The Loews is a beautiful hotel. I will be back soon.
Great hotel Excellent customer service. Location is great and the hotel is clean especially during the pandemic
Guest Services attentiveness was great. I love the in-and-out parking privileges. I wasn’t as happy that only one of my three room accommodations requests were provided especially considering that the hotel advertises that the requests that I made (for an in room refrigerator & microwave) will be granted if requested. However, this was not enough to spoil my otherwise delight stay.
Everyone was friendly & helpful. Great location easy walk to shopping, museums & good food at all price levels. Room was good size, comfortable bed beautiful lobby
Very clean, nice rooms, friendly staff, good price for the location. Will stay again without question.
The first night I requested a second robe and a tea kettle. Both arrived in 5 minutes. Service was always fast and with a smile. Beautiful room. Bed, linens—all perfect.
Located in Near North Side, Loews Chicago Hotel is within a 10-minute walk of popular sights such as Chicago Riverwalk and Michigan Avenue. This 400-room, 4.5-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
In addition to a restaurant onsite, there is also a rooftop bar where you can enjoy a drink. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.
All 400 air-conditioned accommodations feature a separate bedroom. Guests can expect free WiFi and wired Internet, along with 42-inch flat-screen TVs and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include iPod docks, coffee makers, and free newspapers.
Built in 2015, the brand new Loews Chicago Hotel offers an indoor pool, a 24-hour fitness center, and a rooftop terrace. Valet parking is available for USD 73 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, 10 meeting rooms, and conference space.
All of the hotel amenities were closed. No restaurant, no bar, no outside dining, no 24 hour room service. Due to corona virus. They should tell you before you stay there that you are only paying for a room. Very upsetting that you could not get any meals or even room service at the hotel. You cannot even sit outside! Staff was nice.
Hotel was clean and staff helpful and friendly. Restaurant and bar were closed making it very inconvenient to get breakfast or a snack. Walked to three breakfast places nearby only to be told there was a two hour wait. Would return only when the restaurant is open. The rooftop restaurant was open but it is small and we were turned away all three days of our stay due to prior reservations.
Thank you for the feedback and we will pass your comments to the appropriate department. We hope to be fully operational soon and look forward to welcoming your back.
Awesome stay
Thank you for taking the time to submit a review about your stay at the Loews Chicago Hotel. We appreciate the feedback. We hope to see you again very soon.
Perfect location. Hotel was beautiful and clean. Staff was helpful.
Thank you for the positive comments about the hotel and team. We are happy you enjoyed your stay and look forward to welcoming you back in the near future.
Thank you for taking the time to submit a review about your recent stay. We appreciate the review and look forward to seeing you again very soon.
Thank you for the positive review. Happy that you enjoy your stay and looking for to your return.
upscale cleanliness and Four Seasons level customer service. Were extremely helpful with a few out norm requests.
Thank you for the positive review. We are very happy that you found the hotel clean and up to your standards. We look forward to serving you in the future.
Very clean and modern. Parking is about a half block away and a bit confusing to access. Staff was responsive and helped when our WiFi wouldn’t work.
Thank you for the review and your feedback. We are happy to hear that the team addressed your issues and you enjoyed your stay. We will see you soon.
Excellent location. Very clean and COVID safe. Lovely facilities and room. Super comfy bed. Great view.
Thank you for the positive feed back. Look forward to seeing you in the future.
The Loews is a beautiful hotel. I will be back soon.
Dear Kirk, Thank you for taking the time to submit a review about your recent stay. I am delighted to hear that it was a perfect stay. We appreciate your feedback and look forward to seeing you again very soon.
Thank you for taking the time to submit a review about the Loews Chicago Hotel. It looks like we missed the mark with your stay. We appreciate your feedback and we hope to have the opportunity to serve you again soon.