Room quality and view was sub-par
We stayed here due to its proximity to the Contemporary Art Museum. We caught them during a comprehensive remodel, so they were not at their best by any means. Staff was friendly, but amenities were largely closed. Big problem: signage from the street was impossible- probably due to all the scaffolding. couldn't locate the front door from a car, so we circled around where we thought it HAD to be for quite awhile.
Black mold in the bathroom. Lots of it. The staff didn’t care when I reported it. Had to insist on a new room. Still coughing and sneezing after my stay there. One employee told me that he had stayed there a few weeks ago and was coughing and sneezing too. The board of health needs to get involved.
We really enjoyed our stay, excellent hotel, would love to stay again.
It was hard to find the location because they are having construction done. There was not a name outside their location and when you are not from Chicago, that can be very confusing. I overheard the employee ask of all rooms were okay to assign, and then she gave me a room with no air conditioner. It was 82 degrees. I went down to the front desk and told them I had to leave because it was too hot and they said that they would work on it while we were gone. I have a 16 month baby and it felt horrible. I came back and nothing was done. We sat in the room for almost 2 years, feeling miserable. There was a lot of confusion with fixing the issue. I went to the front and waited for them to fix the issue. They reassigned us to a new room. They did upgrade us with no cost. I just wish all this would have been fixed quicker.
The hotel location is great but you don’t get housekeeping service even if you ask for it, and the front desk staff are rude and they don’t care to give a good service.
My room didn’t have cold water in the shower. I reported it twice when I asked what happened they told me that I was wrong that the “engineers” all to be ok. I almost burnt my scalp in the shower. My sons room was worse. When he opened the shower, black water came out. He took pictures and showed to manager. They finally moved him to another room and credited the room fee. The price per room on orbitz was reasonable, only to find out that there was another $35 per room per night for “amenities” - whatever that was. There was also $72 registration fee 😳. All not included in the room rate
It need renovation. The mattresses were two old. No big mirror, not enough light.
Very nice and convenient. Staff was very friendly and helpful. Great location.
Hotel is beautiful! Staff is very professional and friendly. The room was spacious, clean and nicely decorated. The location is great. It’s close to many restaurants and shops. I definitely recommend it and we would stay here again
It was very close to good restaurants, and Grant Park! Staff was informative and very friendly.
The accommodations were awesome
Enjoyed our stay at this smaller high rise hotel. One block from Michigan Ave shopping. Plenty of walk to dining options. About 15 -20 minute walk to Navy Pier, Millennial Park and Art Institute. No valet parking, but used spothero app to find parking within 5 minute walk.
Amazing. Great location
Located in Downtown Chicago, The Chicago Hotel Collection - Magnificent Mile is adjacent to Ann and Robert H. Lurie Children's Hospital and within a 5-minute walk of other popular sights like Water Tower Place. This 216-room, 4-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center.
Guests can expect free WiFi and flat-screen TVs with cable channels and first-run movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, refrigerators, and coffee makers. Housekeeping is available once per stay.
At The Chicago Hotel Collection - Magnificent Mile, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for USD 70 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this boutique hotel include a computer station, express check-out, and a reception hall.
Room quality and view was sub-par
We stayed here due to its proximity to the Contemporary Art Museum. We caught them during a comprehensive remodel, so they were not at their best by any means. Staff was friendly, but amenities were largely closed. Big problem: signage from the street was impossible- probably due to all the scaffolding. couldn't locate the front door from a car, so we circled around where we thought it HAD to be for quite awhile.
Black mold in the bathroom. Lots of it. The staff didn’t care when I reported it. Had to insist on a new room. Still coughing and sneezing after my stay there. One employee told me that he had stayed there a few weeks ago and was coughing and sneezing too. The board of health needs to get involved.
Hello Eric, We take guest health and safety very seriously and act upon these types of reports swiftly. Upon receipt of your information, our teams worked to remedy the issue, including a room move. We are happy to report Maintenance and Housekeeping both reviewed your guest room and bathroom and did not find black mold.
We really enjoyed our stay, excellent hotel, would love to stay again.
Thank you for your review, Arzell! We're glad you enjoyed your stay and look forward to having you stay with us again soon!
It was hard to find the location because they are having construction done. There was not a name outside their location and when you are not from Chicago, that can be very confusing. I overheard the employee ask of all rooms were okay to assign, and then she gave me a room with no air conditioner. It was 82 degrees. I went down to the front desk and told them I had to leave because it was too hot and they said that they would work on it while we were gone. I have a 16 month baby and it felt horrible. I came back and nothing was done. We sat in the room for almost 2 years, feeling miserable. There was a lot of confusion with fixing the issue. I went to the front and waited for them to fix the issue. They reassigned us to a new room. They did upgrade us with no cost. I just wish all this would have been fixed quicker.
Thank you for your feedback and your patience, Jessica, while we worked on fixing your concerns. We strive for complete guest satisfaction and hope you will stay with us again next time you're in the area.
The hotel location is great but you don’t get housekeeping service even if you ask for it, and the front desk staff are rude and they don’t care to give a good service.
My room didn’t have cold water in the shower. I reported it twice when I asked what happened they told me that I was wrong that the “engineers” all to be ok. I almost burnt my scalp in the shower. My sons room was worse. When he opened the shower, black water came out. He took pictures and showed to manager. They finally moved him to another room and credited the room fee. The price per room on orbitz was reasonable, only to find out that there was another $35 per room per night for “amenities” - whatever that was. There was also $72 registration fee 😳. All not included in the room rate
It need renovation. The mattresses were two old. No big mirror, not enough light.
Thank you for your feedback, M, and your patience while we complete our construction. We look forward to having you stay with us again once it is finished!