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Palmer House a Hilton Hotel

4.0 out of 5.0

Recent guest reviews

The hotel is nice, very well located. personnel was nice as well.. the only issue we had was that our room was super noisy! we couldn't sleep in the entire night; seems like the elevator needs some maintenance to keep it quiet.! our breakfast was included and it was very good...overall was good.

The room was incredibly small. There was no complimentary coffee. The bathroom was also very small. The room was sold as a room for 2 people but it is barely sufficient for one person.

Nice hotel, great location and good food options .

Did not like tablet in room. It was not easy to figure out how to find out things. Wanted to have breakfast. Couldn’t tell if the hotel had a breakfast other then the coffee juice and muffin. The pool was closed for remodel. Brought granddaughter for first trip to Chicago and we had booked because of location and family friendly only to find out no pool.

This is a perfect location for leaving the car parked and enjoy walking in the city.

Always great value. Beautiful old world hotel. Great location and proximity to essential Chicago attractions

Nicely maintained older hotel with character in the heart of the city. Reasonable walk to theaters, parks, Navy Pier, Museum Campus, etc.

Nice interior at the lobby. Very kind staff members.

It was super nice. A lot of character, historical feel with great positive vibe.

Very nice Hotel. Close to my destination in Chicago.

Great room. Great service. Loved the location. The bed was so comfortable. Best sleep of my life.

Great Chicago location for us. Classic hotel. Friendly Staff.

No wait for the elevators, efficent bell service, good location!

Stunning Historic Hotel. Due to our late check-in we were upgraded to a suite on the 11th floor. Bed was wonderfully firm, slept like a stone. Exposed woodwork on the furniture could use a thorough cleaning, otherwise, cleanliness of the facility was superb.

The location is excellent. An easy walk to all of our desired stops. Ample parking across the street. The lounge is gorgeous. We have stayed here multiple times. This is an old hotel and the rooms are on the small side, but the building has plenty of character and beautiful details. The only complaint this visit is that the hallways were thick with marijuana odor. I am under the impression that no smoking is no smoking. Not just cigarettes. This was not just from one room, but multiple as we walked through the halls.

The first time I've stayed at the Palmer House since Potter Palmer was alive. Beautiful hotel with great people.

Bathroom was dirty and in need of repair. Shower head barely attached to the wall. Constantly leaking. Toilet paper was worse than some gas stations I've been to. Room in need of a lot of cosmetic repair to the furniture.

Great downtown location near Millenium Park. Workout facilities are very good. Looking forward to pool being completed. Not available on stay December 2018.

Beds were small and lumpy, torn curtain, small bathroom, sockets to plug in were loose.

17 E Monroe St Chicago IL

Hotel highlights

  • Walking distance to Millennium Park and Art Institute of Chicago
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Spa

Located in The Loop, Palmer House a Hilton Hotel is adjacent to State Street and within a 5-minute walk of other popular sights like Millennium Park. This 4-star hotel has 1641 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.


Rooms

A TV comes with cable channels and a DVD player, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free newspapers, a video-game console, and a laptop-compatible safe.


Property features

Guests of Palmer House a Hilton Hotel enjoy a full-service spa, an indoor pool, and a health club. Parking is available for USD 46.00 per night (USD 82 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Room, 1 Double Bed, Non Smoking (Hip & Historic)

Full 1 | Sleeps 2

Room, 1 King Bed, Non Smoking (Hip & Historic)

King 1 | Sleeps 3

Executive Room, Non Smoking, Business Lounge Access

Full 2 | Sleeps 4

Room, Accessible, Business Lounge Access (Bathtub)

Full 2 | Sleeps 4

Guest reviews for Palmer House a Hilton Hotel

Everyone (141) Couples (326) Business (136) Family (125) Other (57) Friends (87)
3
Friends

The hotel is nice, very well located. personnel was nice as well.. the only issue we had was that our room was super noisy! we couldn't sleep in the entire night; seems like the elevator needs some maintenance to keep it quiet.! our breakfast was included and it was very good...overall was good.

By on Mar 18, 2019

Review comment responded on Mar 18, 2019

Thank you for staying with us and proving feedback. We are glad to see you enjoyed your stay and look forward to welcoming you back.

1
Everyone

The room was incredibly small. There was no complimentary coffee. The bathroom was also very small. The room was sold as a room for 2 people but it is barely sufficient for one person.

By on Mar 4, 2019

Review comment responded on Mar 4, 2019

Thank you so much for staying with us and providing feedback.

4
Families Business Business Travelers

Nice hotel, great location and good food options .

By on Mar 3, 2019

Review comment responded on Mar 4, 2019

Thank you so much for staying with us and providing feedback. We are thrilled to see that you enjoyed your stay and look forward to welcoming you back!

4
Families

Did not like tablet in room. It was not easy to figure out how to find out things. Wanted to have breakfast. Couldn’t tell if the hotel had a breakfast other then the coffee juice and muffin. The pool was closed for remodel. Brought granddaughter for first trip to Chicago and we had booked because of location and family friendly only to find out no pool.

By on Mar 3, 2019

Review comment responded on Mar 4, 2019

Thank you so much for staying with us and providing feedback.

5
Families

This is a perfect location for leaving the car parked and enjoy walking in the city.

By on Mar 2, 2019

Review comment responded on Mar 2, 2019

Thank you for staying with us and providing feedback. We very happy you enjoyed your stay and we look forward to welcoming you back in the future.

5
Business Business Travelers

Always great value. Beautiful old world hotel. Great location and proximity to essential Chicago attractions

By on Feb 25, 2019

Review comment responded on Feb 25, 2019

Thank you so much for staying with us and sharing feedback on your stay. We are so happy you had a great time at the Palmer House and enjoyed Chicago. We hope to welcome you back in the future!

4
Families

Nicely maintained older hotel with character in the heart of the city. Reasonable walk to theaters, parks, Navy Pier, Museum Campus, etc.

By on Feb 22, 2019

Review comment responded on Feb 23, 2019

Thank you so much for your review on your stay at the Palmer House! We are happy to see you enjoyed the hotel and our beautiful city! We hope to be able to welcome you back whenever you return to Chicago!

4
Families

Nice interior at the lobby. Very kind staff members.

By on Feb 18, 2019

Review comment responded on Feb 21, 2019

Thank you for choosing the Palmer House Hilton!

5
Families

It was super nice. A lot of character, historical feel with great positive vibe.

By on Feb 18, 2019

Review comment responded on Feb 21, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5
Everyone

Very nice Hotel. Close to my destination in Chicago.

By on Jan 31, 2019

Review comment responded on Feb 23, 2019

Thank you so much for your review and we are so happy that you enjoyed your stay at the Palmer House! We can't wait to welcome you back when you return to Chicago!

Palmer House a Hilton Hotel

17 E Monroe St, Chicago, IL 60603