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Recent guest reviews

I didn’t like the size of the room for three people. We basically had to leave the room to change our minds...

Beautiful lobby. ridiculously tiny room. disappointing that the hot tub/pool were out of service and had to find that out buried in the small print in the confirmation email.

Beautiful and grand lobby. Classic architectural design.

Good place to sleep. Didn’t spend much time there.

I liked the history of the hotel and all the different pictures of past preformers. What I didn’t like was the room I was given they was smaller than what I booked. The restroom was barely big enough to turn around in. Just disappointed with the check in process and the tense and border line hostile environment that was present. I arrived several hours before the allowed check in so I was able to check my bags and wait for a text saying my room was ready. After several hours of not hearing anything my wife and I went back to the hotel and the woman that helped us was very short and rude almost as if we were bothering her. Maybe that’s why I didn’t receive the room I had booked.

Cool old hotel but I had no fridge in my small room. I had to call maintenance to get my safe working. I wanted to use the pool but it was closed for renovation and I was not told that before booking..

Rooms small, poor views, outdated, staff did not greet us , staff hid from guests. Poor

The building lost hot water during our stay. We took some cold showers because of it. We had to ask to get comped for the issue. I feel like that comp just have just been offered.

Nice stay. Have I reached my character minimum yet?

Room was small!! Bath tub wasn't installed properly. You could tell when you walked in the tub. It had a dip and made a noice. Couldn't raise the blinds. String didn't work

E Monroe St Chicago IL

Hotel highlights

  • Walking distance to Grant Park and Art Institute of Chicago
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Spa

Located in The Loop, Palmer House a Hilton Hotel is within a 5-minute walk of popular attractions such as Art Institute of Chicago and Millennium Park. This 4-star hotel has 1641 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.


Rooms

The 1641 rooms are air-conditioned and have an array of amenities, including free newspapers, laptop-compatible safes, and phones. Guests can expect WiFi, wired Internet, and TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. In-room massages are available, and other amenities include video-game consoles and ironing boards.


Property features

Guests of Palmer House a Hilton Hotel enjoy a full-service spa, an indoor pool, and a health club. Parking is available for USD 46.00 per night (USD 82 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Room, 1 King Bed, Non Smoking (Hip & Historic)

King 1 | Sleeps 3

Executive Room, Non Smoking, Business Lounge Access

Full 2 | Sleeps 4

Room, Accessible, Business Lounge Access (Bathtub)

Full 2 | Sleeps 4

Suite, 2 Bedrooms, Non Smoking (Parlor)

King 1 | Sleeps 4

Guest reviews for Palmer House a Hilton Hotel

Everyone (184) Couples (332) Business (135) Family (143) Other (57) Friends (87)
5
Everyone

By on Oct 22, 2019

5
Everyone

By on Oct 22, 2019

1
Everyone

By on Oct 21, 2019

Review comment responded on Oct 22, 2019

Thank you for your feedback. We apologize your visit with us wasn’t enjoyable and thank you for choosing us for your visit to Chicago.

3
Families Families

I didn’t like the size of the room for three people. We basically had to leave the room to change our minds...

By on Oct 21, 2019

Review comment responded on Oct 22, 2019

Thank you for your feedback. We apologize your room was not enjoyable. As a historic hotel our rooms come in all shapes and sizes. Please contact us prior to your next visit and we will do our best to assign your reservation to a room with bigger square footage. Thank you for choosing us for your visit to Chicago.

2
Families

Beautiful lobby. ridiculously tiny room. disappointing that the hot tub/pool were out of service and had to find that out buried in the small print in the confirmation email.

By , from Chicago, IL on Oct 12, 2019

Review comment responded on Oct 17, 2019

Thank you for your feedback. We apologize your stay wasn’t fully enjoyable. As a historic hotel our rooms come in all shapes and sizes. Please feel free to contact us prior to your next stay and our pre-arrival team will do their best to assign a room with bigger square footage. We also apologize for your disappointment about our pool being closed. The area is currently undergoing a major renovation and will re-open with a splash in spring of 2020.

5
Everyone

By on Oct 8, 2019

Review comment responded on Oct 8, 2019

Thank you for your feedback. We are delighted to hear you enjoyed your visit.

4
Everyone

By on Oct 1, 2019

Review comment responded on Oct 1, 2019

Thank you for providing feedback in regards to your recent stay at Palmer House. We are delighted to know you enjoyed your stay.

5
Families

Beautiful and grand lobby. Classic architectural design.

By on Sep 30, 2019

Review comment responded on Sep 30, 2019

Thank you for providing feedback in regards to your recent stay at Palmer House. We are delighted to know you enjoyed your stay.

5
Business Business Travelers

Good place to sleep. Didn’t spend much time there.

By , from Buffalo NY on Sep 30, 2019

Review comment responded on Sep 30, 2019

Thank you for providing feedback in regards to your recent stay at Palmer House. We are delighted to know you enjoyed your stay.

5
Everyone

By on Sep 28, 2019

Review comment responded on Sep 29, 2019

Thank you for providing feedback in regards to your recent stay. We are delighted to know you enjoyed your stay.

Palmer House a Hilton Hotel

17 E Monroe St, Chicago, IL 60603
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