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Palmer House a Hilton Hotel

4.0 out of 5.0

Recent guest reviews

No complaints. Great location, friendly staff and the building has alot on character.

we do like the service but the bathroom sink door is broken and it fell to the floor when we try to open it. The architecture on the ceiling is the unique feature.

BEAUTIFUL, OLD WORLD HOTEL Don't know how happy the staff is to be there. I know they recently resolved a strike. And I have witnessed abhorrent behavior that they have had to endure. This place is special to me. I love to stay here. I just wish it were a happier, friendlier vibe. ... Not that I have ever been treated any way but professional... More that they are expecting friction from me/the client.

I enjoyed my stay at the Palmer House hotel. It has a very historic feel which I like.

Cool building, but not well maintained. Staff is pretty rude.

We booked through Orbucks and is often the case they give us the worst room in the joint. It was fine but small and the wallpaper was peeling off. The pool was closed and that wasn't disclosed on the website when we purchased the room just a couple of days ago. On the flip side, the service was excellent. The place is beautiful and it's a great location.

Pool was closed. Shower was cold. Mattress sagged on the edge so much that I woke up several times during the night because it felt like I was falling out of bed.

Pool is closed. Does not show this on the orbitz site. Check in with long lines. Awkward layout of suite.

We liked everything! The staff, the location, the amenities, the parking. We'll stay here again when in Chicago!

Location was excellent and beautiful historic building Check in process

The hotel is nice, very well located. personnel was nice as well.. the only issue we had was that our room was super noisy! we couldn't sleep in the entire night; seems like the elevator needs some maintenance to keep it quiet.! our breakfast was included and it was very good...overall was good.

The room was incredibly small. There was no complimentary coffee. The bathroom was also very small. The room was sold as a room for 2 people but it is barely sufficient for one person.

Nice hotel, great location and good food options .

17 E Monroe St Chicago IL

Hotel highlights

  • Walking distance to Art...
  • Free WiFi and wired Int...
  • Onsite dining
  • Spa

Located in The Loop, Palmer House a Hilton Hotel is adjacent to State Street and within a 5-minute walk of other popular sights like Art Institute of Chicago. This 4-star hotel has 1641 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.


Rooms

A TV comes with cable channels and a DVD player, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free newspapers, a video-game console, and a laptop-compatible safe.


Property features

Guests of Palmer House a Hilton Hotel enjoy a full-service spa, an indoor pool, and a health club. Parking is available for USD 46.00 per night (USD 82 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Room, 1 King Bed, Non Smoking (Hip & Historic)

King 1 | Sleeps 3

Executive Room, Non Smoking, Business Lounge Access

Full 2 | Sleeps 4

Room, Accessible, Business Lounge Access (Bathtub)

Full 2 | Sleeps 4

Suite, 2 Bedrooms, Non Smoking (Parlor)

King 1 | Sleeps 4

Guest reviews for Palmer House a Hilton Hotel

Everyone (155) Couples (326) Business (136) Family (127) Other (57) Friends (87)
5
Everyone

By on May 14, 2019

Review comment responded on May 14, 2019

Thank you for your feedback. We are delighted to hear you enjoyed your visit.

5
Everyone

No complaints. Great location, friendly staff and the building has alot on character.

By on May 13, 2019

Review comment responded on May 14, 2019

Thank you for your feedback. We are delighted to hear you enjoyed your visit.

4
Everyone

By on May 9, 2019

Review comment responded on May 9, 2019

Thank you for your feedback. We are delighted to hear you enjoyed your visit.

3
Friends

we do like the service but the bathroom sink door is broken and it fell to the floor when we try to open it. The architecture on the ceiling is the unique feature.

By on May 1, 2019

Review comment responded on May 2, 2019

Thank you for your feedback. Our apologies for the maintenance issue with your bathroom sink. We appreciate you choosing The Palmer House for your visit to Chicago.

4
Business Business Travelers

BEAUTIFUL, OLD WORLD HOTEL Don't know how happy the staff is to be there. I know they recently resolved a strike. And I have witnessed abhorrent behavior that they have had to endure. This place is special to me. I love to stay here. I just wish it were a happier, friendlier vibe. ... Not that I have ever been treated any way but professional... More that they are expecting friction from me/the client.

By on May 1, 2019

Review comment responded on May 2, 2019

Thank you for your feedback. We appreciate you choosing the Palmer House for your visit to Chicago.

5
Business Business Travelers

I enjoyed my stay at the Palmer House hotel. It has a very historic feel which I like.

By on Apr 30, 2019

Review comment responded on May 1, 2019

Thank you for your feedback. We are delighted to hear you enjoyed your stay.

3
Everyone

Cool building, but not well maintained. Staff is pretty rude.

By on Apr 29, 2019

Review comment responded on Apr 30, 2019

Thank you for your feedback. We appreciate your comments as they help us improve service.

5
Everyone

By on Apr 29, 2019

Review comment responded on Apr 29, 2019

Thank you for your feedback. We are delighted to hear you enjoyed your visit.

4
Everyone

By on Apr 24, 2019

Review comment responded on Apr 24, 2019

Thank you for your feedback. We are delighted to hear you enjoyed your stay.

4
Everyone

By on Apr 19, 2019

Review comment responded on Apr 19, 2019

Thank you for your feedback. We are delighted to hear you enjoyed your visit.

Palmer House a Hilton Hotel

17 E Monroe St, Chicago, IL 60603