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Embassy Suites Chicago Downtown Magnificent Mile

4.0 out of 5.0

Recent guest reviews

Walking distance to Navy Pier, restaurant downstairs was awesome, movie theater right around corner. Target one block over, Walgreens near by. Great location, clean rooms.

Parking in Chicago is a challenge. One good thing about Embassy is there is parking below the hotel - of course for a price. Getting from the parking garage to the actual hotel of a convoluted route.....one elevator to ground level, around that lobby to another set of elevators to sky level to check in, then a third to get to your room. A pain. Room was clean but tub needed re-caulking (kinda nasty for over $200 a night) and alarm clock display was broken. Room WAS clean and bed comfy.

Excellent experience. Great location . Orbitz questions need to be shortened.

Perfect hotel for taking our family of 6 with young children to Chicago for a long weekend. Great location for walking to the Navy Pier, Michigan Ave, the river walk. Short walk to the L to head to Wrigley. parking in the basement was convenient. A great breakfast is included and helps save some money with our large family. Could use a little more staffing at the front desk to speed up checking in at peak hours.

Terrific place, the breakfast is wonderful, just get there early. Helpful staff. They have a new system that they text you at times to see if everything is ok , wonderful system.

I stayed two nights with a family of six. The location is simply superb and close to a lot of attractions. The only thing is you need to get into three different elevators to reach your room.

We arrived early than the check in time but thanked the receptionist gave us the room 2 bed with nice city view(no extra charge).The suite was big with separate living room,and 2 TV that I always like about Embassy Suites. And the free breakfast was very good even though not excellent as Embassy in Portland. I really enjoyed and would give more than 5 star for the complimentary evening reception from 5:30 to7:30 with drinks and snacks. Many good restaurants are near the hotel. Subway ,bus stop near by if you want save money or called Uber, taxi if want faster.Hotel is just few block away from Michigan street.Generally,I always like Embassy Suites brand. I would like staying here again if visit Chicago in the future.

The hotel was awesome very clean. The hotel was very close to the city attractions which made it a perfect location. I definitely would stay here again

Me and my husband went for an overnight to Chicago and stayed at embassy suites nice hotel had fun and the breakfast was amazing. This is our hotel of choice it is amazing. Looking forward to next time.

The hotel is easy to get to, self-park is literally under the hotel and the location is good. I don't know if we were there during an abnormally busy time, but breakfast time was intense. The free breakfast was great but you'll need to set aside 45+ minutes to get in an get out if you have kids, especially if you want to get something special made. We had to wait in lines just to get drinks but were lucky to find seating right away each morning. The pictures of the pool are deceiving. It isn't nearly as big as it looks. It is about the width of a lap pool. The staff was very attentive and nice at all times of the day.

Our two day room was over eight hundred, by the time taxes and fees were added. For this, you could expect a clean, up-kept room. No quilt for the sofa bed, just a scratchy blanket, wall mounts not attached in the bathroom, and a faulty toilet flusher. The mini fridge was frozen up and needed defrosting. Don't blame this on the minimum wage housekeeping staff. They are not the ones in charge of quality control. Come on, people. You ask the big price, you need to produce quality appointments.

Close to river. Close to pier. Close to shopping. Plenty of restaurants. Great free breakfast & adult bevages during happy hour. Movie theater right beside hotel.

This hotel was great!!! The free breakfast and free evening drinks set it apart

The hotel was great and suited our family's needs for a weekend away. However, both nights we had different VERY loud neighbors which interfered with our sleep. The hotel staff was understanding and as acomodating as they could be but nevertheless, this impacted our stay and weekend. If you are going to stay at this hotel and you are planning to sleep, be prepared, just in case.

Food was good and hotel very nice and clean. Very busy lots of ppl

Excellent location and beautiful hotel at a great price! The location is right near Navy Pier and easily accesible to Michigan Avenue. Great breakfast but the lines get very long so be up early! Pool was kind of gross (water not clear) but we still swam and were fine. Decor is beautiful. Friendly staff.

Evening Reception and breakfast lines weee very long. Otherwise hotel was great in many other ways.

Friendly staff, super-clean (fairly new hotel), great breakfast as always at an Embassy Suites. Good location near shopping, garage parking is one of the lesser expensive in Chicago.

I always stay at Embassy Suites and have always been satisfied. There are 1,000 hotels to choose from. I choose ES because I like the breakfast and evening reception. Stay started when I handed over my HHonors card upon check-in. Front desk made sure I realized since I booked through Orbitz I received no points and no perks. Ok, no problem. But then he went on to tell me everything to which I was not entitled because I booked through a third party. Oh, but even though he shouldn't give me the WiFi password because I'm not entitled to it, he would as a courtesy but I shouldn't expect that in the future. Then the breakfast and drink tix. Never had drinks limited before and 4 is not unreasonable and I wouldn't drink 4 anyway, but he went over the tix and the rules. First night stopped at reception, drinks were tiny, asked for two...1 for me and 1 for guest. Nope, I was only allowed one. She'd have to come up herself. She was back trying to secure a much coveted table (another challenge). Why? We each have 4 drinks on our tickets. Why does it matter if I take 1 or 2 even if they were both mine? Then I learned, the drink line stretched across the hotel. Getting a second would surely be a 20-min wait. One drink each and we were done. Next night, stopped back at hotel just as reception was starting. Grabbed a table, yea! Had last night's partially unused drink ticket in my pocket with two punches left. Nope. Need a fresh ticket every night. Can't use that one. Ugh. Rules!

The rooms were large enough and quite modern.. The experiences I had that were very disappointing was due to the amenities that were listed. The eating area was blocked off by so many fences and gates that is was difficult getting around to where you wanted to be. Heard other guests complaining about it. It seemed that the area there was not nicely arranged for the convenience of the guests. The biggest and most dreadful situation came when the members of my party wanted to use the sauna. The sauna was not in working condition and when my party called for help the engineer came to look at it and said there was nothing he could do. My party said it needed the water to be splashed or available to put in for the sauna to work. One member heard the engineer on the phone asking for water and they also heard there would be no water as there was feces in the water for the sauna. HOW DEPLORABLE! WHETHER THIS WAS TRUE OR NOT I DO NOT KNOW HOWEVER IT SHOULD NOT HAVE BEEN CONVEYED TO THE GUESTS! Also it was difficult to find a concierge on duty as such duties for him/her seemed to be limited.

511 North Columbus Drive Chicago IL

Hotel highlights

  • Walking distance to John Hancock Center and Tribune Tower
  • Free cooked-to-order breakfast
  • Onsite dining
  • Indoor pool

Located in Near North Side, Embassy Suites Chicago Downtown Magnificent Mile is within a 10-minute walk of popular sights such as Tribune Tower and Wrigley Building. This 455-room, 4-star hotel has 2 restaurants along with conveniences like an indoor pool and a fitness center. Centrally located in Chicago, the hotel is also a short walk from John Hancock Center and Navy Pier.


Dining

Free cooked-to-order breakfast is included with your stay. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 455 recently renovated accommodations feature living rooms. Guests can expect to find WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.


Property features

At Embassy Suites Chicago Downtown Magnificent Mile, guests enjoy an indoor pool, a fitness center, and WiFi in public areas. Parking is available for USD 46 per night (USD 65 per day for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 17 meeting rooms, a business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 6

Room, 1 Bedroom, Accessible, Bathtub

King 1 | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 4

Guest reviews for Embassy Suites Chicago Downtown Magnificent Mile

Everyone (38) Couples (95) Business (36) Family (122) Friends (38) Other (12)
4

great location

Everyone

Walking distance to Navy Pier, restaurant downstairs was awesome, movie theater right around corner. Target one block over, Walgreens near by. Great location, clean rooms.

By , from Decatur, Il on Sep 16, 2017

4

hotel in chicago.

Everyone

Parking in Chicago is a challenge. One good thing about Embassy is there is parking below the hotel - of course for a price. Getting from the parking garage to the actual hotel of a convoluted route.....one elevator to ground level, around that lobby to another set of elevators to sky level to check in, then a third to get to your room. A pain. Room was clean but tub needed re-caulking (kinda nasty for over $200 a night) and alarm clock display was broken. Room WAS clean and bed comfy.

By on Sep 8, 2017

5
Everyone

Excellent experience. Great location . Orbitz questions need to be shortened.

By on Aug 23, 2017

4

good location and set up for family of 6

Everyone

Perfect hotel for taking our family of 6 with young children to Chicago for a long weekend. Great location for walking to the Navy Pier, Michigan Ave, the river walk. Short walk to the L to head to Wrigley. parking in the basement was convenient. A great breakfast is included and helps save some money with our large family. Could use a little more staffing at the front desk to speed up checking in at peak hours.

By , from Cincinnatti, OH on Aug 23, 2017

5

great location

Everyone
Embassy Suites

Terrific place, the breakfast is wonderful, just get there early. Helpful staff. They have a new system that they text you at times to see if everything is ok , wonderful system.

By , from NYC on Jul 15, 2017

4

great location

Everyone

I stayed two nights with a family of six. The location is simply superb and close to a lot of attractions. The only thing is you need to get into three different elevators to reach your room.

By on Jul 8, 2017

5

great hotel in convenient location

Everyone

We arrived early than the check in time but thanked the receptionist gave us the room 2 bed with nice city view(no extra charge).The suite was big with separate living room,and 2 TV that I always like about Embassy Suites. And the free breakfast was very good even though not excellent as Embassy in Portland. I really enjoyed and would give more than 5 star for the complimentary evening reception from 5:30 to7:30 with drinks and snacks. Many good restaurants are near the hotel. Subway ,bus stop near by if you want save money or called Uber, taxi if want faster.Hotel is just few block away from Michigan street.Generally,I always like Embassy Suites brand. I would like staying here again if visit Chicago in the future.

By , from Oklahoma on Jun 7, 2017

5

midwest vacation

Everyone

The hotel was awesome very clean. The hotel was very close to the city attractions which made it a perfect location. I definitely would stay here again

By , from S on Jun 1, 2017

Review comment responded on Jun 4, 2017

Thank you for staying at Embassy suites, happy to hear about your awesome experience with us and we cant wait to having you again with us in the near future!

5

hotel by navy pier

Everyone

Me and my husband went for an overnight to Chicago and stayed at embassy suites nice hotel had fun and the breakfast was amazing. This is our hotel of choice it is amazing. Looking forward to next time.

By , from indiana on Apr 27, 2017

Review comment responded on Apr 29, 2017

We look forward to providing our services once again next time you're in town. We're glad to hear that when it comes to hotels we are your choice! Thank you.

3

good, but not great

Everyone

The hotel is easy to get to, self-park is literally under the hotel and the location is good. I don't know if we were there during an abnormally busy time, but breakfast time was intense. The free breakfast was great but you'll need to set aside 45+ minutes to get in an get out if you have kids, especially if you want to get something special made. We had to wait in lines just to get drinks but were lucky to find seating right away each morning. The pictures of the pool are deceiving. It isn't nearly as big as it looks. It is about the width of a lap pool. The staff was very attentive and nice at all times of the day.

By , from Indianapolis on Apr 10, 2017

Review comment responded on Apr 22, 2017

Please accept our sincere apologies for the disappointing impression we have made in regards to breakfast. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our team. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.