The suite was very dirty. Potato chips behind the bathroom door. Hair in the shower. It was absolutely not vacuumed before we arrived. It’s very sad, because it could be a wonderful place. It has so much going for it. I can’t deal with crud! My husband and I brought 2 grandchildren for a quick Chicago trip. I would have moved hotels if it were more than one night. Dirty!
The location is convenient and there is parking available. Rates are high for parking with over $50 per night.
It is a okay hotel, the room was clean but the corridor and common areas were quite dirty. The location is awesome and on walking distance from a lot of things. The underground parking is convenient but expensive ($53/day).
Buen servicio
fast check in, check out, big suites, comfortable, nice views, free breakfast
comfortable
Very nice hotel. One front desk staff member was rude otherwise great experience
Great stay!
Cleanliness and location
The property is great for location but very poor in service and cleanliness. Sheets were stained, bathroom shower tinted brown, morning breakfast Luke-warm and crowded, plus no free WIFI!!! This is my first hotel in years that hasn’t provided free WIFI.
The bathroom needs updating, especially bathtub and shower area, looked dirty, but probably in need of some updates. Coffee area in the room was lacking cups.
The whole lobby area is copped up with large barriers between the seating, bar and breakfast area. Several areas were always roped off. Someone in a wheelchair had to be confined to only one or 2 areas. Lobby restrooms were all the way at the far end of the lobby. Had to use 2 sets of elevators from the drop-off/ street entrance which were far apart and had to cross the crowed check-in area. Bathroom outdated with hard to move heavy bulky handles. Will not stay here again but will go for a more modern and convenient option.
Clean hotel, friendly and attentive staff. Free happy hour and made to order breakfast! Gorgeous view in our premium suite. Will visit again!
Great location. Free breakfast and happy hour are nice! Whole Foods across the street. Staff was friendly. Clean.
This hotel has been rode hard & put away wet.
Embassy Suites by Hilton Chicago Downtown Magnificent Mile places you in Downtown Chicago, within a leisurely stroll of popular sights such as Michigan Avenue and Chicago Riverwalk. This 455-room, 4-star hotel welcomes guests with conveniences like an indoor pool, a gym, and a 24-hour business center.
Start your day off right with a free buffet breakfast offered each morning. Enjoy a bite to eat at the onsite restaurant, mingle with other guests at the free manager's reception, or savor a meal from the comfort of your room with room service.
55-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired internet. Bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and microwaves are other standard amenities.
At Embassy Suites by Hilton Chicago Downtown Magnificent Mile, guests enjoy an indoor pool, a gym, and WiFi in public areas. If you drive, self parking is USD 55 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, express check-out, and free newspapers.
The suite was very dirty. Potato chips behind the bathroom door. Hair in the shower. It was absolutely not vacuumed before we arrived. It’s very sad, because it could be a wonderful place. It has so much going for it. I can’t deal with crud! My husband and I brought 2 grandchildren for a quick Chicago trip. I would have moved hotels if it were more than one night. Dirty!
We are so glad you enjoyed your stay with us! We hope to see you again soon.
The location is convenient and there is parking available. Rates are high for parking with over $50 per night.
Thank you for your review! We hope to see you back again soon! We have conducted price comparisons in the area and our garage is on the lower end of pricing for the area. Next time, a park and stay package will save you some money.
It is a okay hotel, the room was clean but the corridor and common areas were quite dirty. The location is awesome and on walking distance from a lot of things. The underground parking is convenient but expensive ($53/day).
Thank you for taking the time to offer your comments regarding your recent stay! I'm very sorry to hear about your experience in regard to the condition of the common areas. However, I'm happy to hear the location was great for your needs.
Buen servicio
We are so glad you enjoyed your stay with us! We hope to see you again soon!
fast check in, check out, big suites, comfortable, nice views, free breakfast
We are so glad you enjoyed your stay with us! We hope to see you again soon!
comfortable
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!
Very nice hotel. One front desk staff member was rude otherwise great experience
We are so glad you enjoyed your stay! We hope to see you again soon! Anything we could have done to make it a "5"?
Thank you for your response. Anything we could have done to make it a "5"?
Great stay!
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!
Thank you so much for speaking with me today. I appreciate the time so we can look into the issues with this room and the cleanliness further. If you have any further questions, please feel free to reach out to me anytime.