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Renaissance Chicago O'Hare Suites Hotel

4.0 out of 5.0

Recent guest reviews

Everything about the hotel is great - except for the noise. Between the adjacent freeway and the planes taking off/landing, impossible to get any sleep.

Only issue is there are no restaurants, fast food or stores within walking distance

One of the most horrific experiences ever! I will never come here again because is like the worst place.

As members, it was nice to be able to check earlier on arrival and late because of the flights schedule. Was s plus in that frigid weather.

All employees were helpful attentive and very nice

Hotel is great, great people, convenient shuttle. Would be all 5's except the beds are hard. I know people think firm is better, but for our group the beds were too hard.

The room was clean and good size. Very quiet. The only complaint I have, is paying 30 dollars for parking.

Wonderful and Easy going. My wife loved it and so did my son.

Staff exhibited a lack of interest in its customers

Flew in for a memorial event. The staff at the front desk was pleasant. Enjoyed the comfortable room and morning coffee. The food at the restaurant was great. The comfy chairs by the fireplace and lobby music was enjoyable.

Beautiful peace of mind in chicago.will do again soon but me and my husband enjoyed our self and the bed was very comfortable.

Parking $30 a night Breakfast $20 / person WIFI extra say WHAAAAAA you DECIDE Room is clean And comfortable.. but all these extras left me VERY UNCOMFORTABLE. LESSON LEARNT

There was a real bad odor in the 4th floor room I had. Maybe it was on the side of the hotel where the garbage dumpster is. Didn't notice it until middle of night into the am. Luckily I was only there one night. The shower nozzle was also loose and couldn't be adjusted for softer water flow. Rest of the hotel was decent. Being an airport hotel, would have liked to see more frequent shuttle services maybe 3x per hour vs 2x

Have had many issues during the time we stayed at the hotel: 1. Uncomfortable bed sofa where my son slept 2. Air vent in the bathroom didn't work and wasnt able to repair 3. No sheets and towels for the 3rd person staying (my son) 4. Breakfast buffet not recommended 5. Expensive breakfast when not included in the room

Close to the airport hotel with free shuttle. Driver that picked up in the evening was helpful. Room was comfortable esp the bed. No free breakfast and you have to pay for the wifi connection.

Was looking for a close to the airport place to sleep for the night, this place was nice and clean. Thank goodness for Google Maps because it's not easy to get to from the main road.

Terrible staff v unhelpful took the bell person 30 minutes to come help me with the bags will not recommend it at all

triple charged for parking staff reported it may take 4-6 weeks to have the charges removed. Will never stay here again.

One night good. Shouldn't have to pay for parking though.

Nice staff and very quite bed are very comfortable.

8500 West Bryn Mawr Avenue Chicago IL

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Located in O'Hare, Renaissance Chicago O'Hare Suites Hotel is within a few miles (5 km) of sights such as Rivers Casino and Donald E. Stephens Convention Center. This 4-star hotel has 362 guestrooms and offers an indoor pool, a free airport shuttle, and a fitness center. It's near the airport and also close to Rosemont Theatre and MB Financial Park at Rosemont.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 362 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include sofa beds, refrigerators, and coffee makers.


Property features

At Renaissance Chicago O'Hare Suites Hotel, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you drive, self parking is USD 30.00 per day, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 16 meeting rooms.

Guest reviews for Renaissance Chicago O'Hare Suites Hotel

Everyone (36) Business (25) Couples (32) Family (48) Friends (19) Other (10)
3
Everyone

Everything about the hotel is great - except for the noise. Between the adjacent freeway and the planes taking off/landing, impossible to get any sleep.

By , from Denver on Mar 28, 2018

Review comment responded on Mar 29, 2018

Dear Jared, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Renaissance Chicago O'Hare Suites Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Renaissance Chicago O'Hare Suites Hotel and we hope you choose to create more memories here whenever your travels bring you back to Chicago.

4
Everyone

Only issue is there are no restaurants, fast food or stores within walking distance

By on Mar 27, 2018

Review comment responded on Mar 29, 2018

Dear valued guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Renaissance Chicago O'Hare Suites Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Renaissance Chicago O'Hare Suites Hotel and we hope you choose to create more memories here whenever your travels bring you back to Chicago.

1

most horrible hotel and staff

Everyone

One of the most horrific experiences ever! I will never come here again because is like the worst place.

By on Feb 17, 2018

5

close to airport

Everyone

As members, it was nice to be able to check earlier on arrival and late because of the flights schedule. Was s plus in that frigid weather.

By on Jan 7, 2018

Review comment responded on Mar 5, 2018

Dear valued guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Renaissance Chicago O'Hare Suites Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Renaissance Chicago O'Hare Suites Hotel and we hope you choose to create more memories here whenever your travels bring you back to Chicago.

5

comfortable hotel with great staff

Everyone

All employees were helpful attentive and very nice

By , from mexico on Dec 28, 2017

5

the only thing i'd change is the bed

Everyone

Hotel is great, great people, convenient shuttle. Would be all 5's except the beds are hard. I know people think firm is better, but for our group the beds were too hard.

By , from TX on Dec 25, 2017

5

very quiet and clean

Everyone

The room was clean and good size. Very quiet. The only complaint I have, is paying 30 dollars for parking.

By , from California on Nov 26, 2017

5
Everyone

Wonderful and Easy going. My wife loved it and so did my son.

By on Nov 20, 2017

2
Everyone

Staff exhibited a lack of interest in its customers

By on Nov 11, 2017

5

comfortable

Everyone
Sitting by the fireplace. Very relaxing.

Flew in for a memorial event. The staff at the front desk was pleasant. Enjoyed the comfortable room and morning coffee. The food at the restaurant was great. The comfy chairs by the fireplace and lobby music was enjoyable.

By , from Los Angeles. California on Oct 30, 2017