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Recent guest reviews

The moment I entered , I was greeted by a friendly staff. Milford and the gentleman from Guam were fabulous. They were very kind and gave me direction on getting to the airport to pick up my IPhone. Each day was greeted with a kind smile.

Fabulous

Great location

No room service. Water got shut off. Water from the tap center as brown. Bed was not made and room not cleaned despite request

This property is at the heart of magnificent mile. Location helped with ensuring we had great time without wasting time. Also, there is ample parking right next door.

Great location!

Convenient location, but room was not well stocked upon check-in (no water, few towels, only one bar of soap.)

I expect to valet my car as I have for 30 years of staying at this property Guy out front told me no valet and pointed to the parking lot. Not very easy to have to park your own car in downtown Chicago

Front door staff was extremely rude. Automatic doors did not work and staff did absolutely nothing to help me get out with baby and stroller. Never once offering to hold the door.

Location is fantastic! Very friendly and courteous staff.

We love the location!! We prefer staying at the Westin because of the excellent location. So convenient!!

I checked into our room and it looked like feces on the comforter and the sheets. The bathroom had looked like someone wiped there but with a wash rag. I have pictures of everything to back it up. I complained a d the lady said she would put 5000 points on my Marriott acct. Problemis i dont have a Marriott acct. And refused to refund my money. It was gross.

My wife and I have been staying at the Westin for years now when we come to Chicago at Christmas time. The staff is great, the location can't be beat and the Grille in the restaurant is top notch. If I have one complaint, the water pressure in the shower left a little to be desired, but that's the only complaint I have.

Attempted to check in at 330pm but room wasn't ready and was advised they would call when ready. Others in our party were able to access rooms immediately, but not us and not sure why. Upon check in, our room was clean but there was so much condensation on exterior winds that a pool of water was sitting on the sill and dripping to the carpeted floor. Our room was next to the Westin Club and we were greeted at 630 the next morning by employees loud discussions while setting up breakfast for preferred guests. On several occasions, between 630 and 730am the employees gathered in the hall outside of our room to talk. twice we asked if they could keep it down but finally just arose and then checked out. When advising management of our stay, we were told that they couldn't help us with anything as we were not Westin Club members. On the plus side, the valet and concierge members were great :) Overall, i just cant recommend with SO many other options close by.

The Westin is in a great location, the staff is amazing, Alfredo in concierge is wonderful and made our trip magical for my sons birthday!!!! The room was clean, mini fridge in room, easy check in/out. I would highly recommend this hotel.

The prices at the hotel bar were the highest ever. Very nice staff.

Service in Grill & bar is unskilled & apparently overworked. Guests shouldn't have to ask a housekeeperfor a shower cap. Room is comfortable and front desk staff is knowledgable & helpful. Finding the hotel's actual entrance is challenging. There is sense of arrival as you pull up to the entrance. Uber & Lyft drivers don't know where to pick up this hotel's guests because the entrance is not on N. Michigan, it's on a side street.

North Michigan Ave Chicago IL

Hotel highlights

  • Walking distance to Michigan Avenue and Lake Michigan
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Downtown Chicago, The Westin Michigan Avenue Chicago is adjacent to Michigan Avenue and within a 10-minute walk of other popular attractions like Lake Michigan. This 752-room, 4.5-star hotel welcomes guests with conveniences like a full-service spa, a 24-hour gym, and a 24-hour business center.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

55-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are other standard amenities. Housekeeping is available once per stay.


Property features

Renovated in 2016, The Westin Michigan Avenue Chicago offers a full-service spa, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 78 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 2 Double Beds, Non Smoking, Partial Lake View

2 Double Beds | Sleeps 4

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Club Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for The Westin Michigan Avenue Chicago

Everyone (28) Couples (2) Family (14)
5
Everyone

The moment I entered , I was greeted by a friendly staff. Milford and the gentleman from Guam were fabulous. They were very kind and gave me direction on getting to the airport to pick up my IPhone. Each day was greeted with a kind smile.

By on Aug 9, 2022

5
Family

Fabulous

By on Aug 8, 2022

5
Business Business

Great location

By on Aug 1, 2022

2
Family

No room service. Water got shut off. Water from the tap center as brown. Bed was not made and room not cleaned despite request

By on May 9, 2022

4
Family

This property is at the heart of magnificent mile. Location helped with ensuring we had great time without wasting time. Also, there is ample parking right next door.

By on Dec 22, 2021

Review comment responded on Jan 2, 2022

Thank you for your feedback!

4
Everyone

By on Dec 6, 2021

5
Friends

Great location!

By on Nov 13, 2021

Review comment responded on Nov 16, 2021

Thank you for your feedback!

3
Family

Convenient location, but room was not well stocked upon check-in (no water, few towels, only one bar of soap.)

By on Sep 27, 2021

Review comment responded on Oct 5, 2021

Thank you for your feedback!

3
Family

I expect to valet my car as I have for 30 years of staying at this property Guy out front told me no valet and pointed to the parking lot. Not very easy to have to park your own car in downtown Chicago

By on Jun 1, 2021

Review comment responded on Jul 3, 2021

Thank you for your feedback

1
Family

Front door staff was extremely rude. Automatic doors did not work and staff did absolutely nothing to help me get out with baby and stroller. Never once offering to hold the door.

By on Mar 3, 2020

The Westin Michigan Avenue Chicago

909 North Michigan Ave, Chicago, IL 60611
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