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The Westin Michigan Avenue Chicago

4.5 out of 5.0

Recent guest reviews

Several areas of opportunity such as cleaning, staff courtesy, etc. Location is great - definettely hotels best asset but with so many hotel options in Chicago, can't be the only one. Rooms are ok, room cleaning was deficient.

Very friendly staff, good location, nice clean rooms.

Rooms are small. Housekeeping is neglectful and terrible - but they take their tips! It is not the serenity feeling you expect from a Westin at all. No nice touches/no spot cleaning/needs care. Elevators are shaky. Nothing is classy. Inappropriate music in lobby. Door people sometimes do not help. Supplies were not left in our room. You have so many other classy choices in Chicago. Don't make our mistake and stay here - try the Trump Hotel. It's beautiful, sparkling clean and they really know how to treat travelers.

Fabulous staff! Clean! All good ... beds were just tight! Please upgrade full-Size to Kings! Had more snuggling than expected this time (kinda squishy).

Parking is expensive! Stay was great! We loved being next door to Water Tower Mall.

Friendly staff. Great view of Michigan Ave from room...Parking is very expensive, as is the "Grill" steakhouse! Great location!

The hotel staff are super accommodating. We loved the location and will stay here again.

Perfect location Excellent staff and facilities Good for business or leisurely trips

I love the convenience of this Westin. It's within walking distance of our favorite places and great location for morning runs along Lakeshore. The staff is friendly and attentive.

Enjoyed our stay. Everyone was very friendly. Parking is not 24 hour rate as expected, but only until 5:00 day of checkout.

I specifically booked a room with 2 beds as 2 adults were sharing a room for a one night business trip. A room with one bed was provided.

We were a family group of nine in need of a Saturday night dinner reservation. The restaurant we hoped to go to was booked and the concierge was able to get us a comparable restaurant reservation in minutes multitasking as she helped me while successfully assisting another hotel patron simultaneously. We ended up w a private room in the restaurant she suggested which was perfect, we were able to enjoy a private family dinner together after attending a family funeral earlier that day in Indiana.

Father in law 70 birthday family gathering. Hotel is fine but valet parking is $67 a day and parking workers are rude

Overall the hotel was very clean and we'll maintained. Would definitely stay again if we ever have another night in Chicago. I almost felt underdressed as everyone else around me had on suits! Great hotel and service (including valet services)!

The Westin exceeded our expectations in terms of pricing for the excellent location. Easy access to the Magnificent Mile, Lakeshore Blvd, and to the L mass transit system. The staff was friendly and helpful. We will stay here the next time in Chicago.

The room is very nice, and the staff is nice too, however the room is little bit small than my imagine.

The hotel exceeded my expectations. GreT location and would stay there again.

Staff friendly, professional & knowledgeable. Hotel clean, updated recently & will return.

A trolley picks up right outside the hotel and there is a Cheesecake Factory across the street.

The location was perfect since the church was across the hotel.Pick for the Go - shuttle express was also on the dot. Only drawback is the internet which is for a fee. Otherwise would recommend

Room options

Room, 2 Double Beds, Lake View

Full 2 | Sleeps 4

Room, 1 King Bed, Lake View

King 1 | Sleeps 3

Traditional Room

Full 2 | Sleeps 4

Traditional Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for The Westin Michigan Avenue Chicago

Everyone (10) Business (25) Couples (91) Family (34) Friends (28) Other (7)
2

nothing but location

Everyone

Several areas of opportunity such as cleaning, staff courtesy, etc. Location is great - definettely hotels best asset but with so many hotel options in Chicago, can't be the only one. Rooms are ok, room cleaning was deficient.

By , from miami on Aug 23, 2017

4
Everyone

Very friendly staff, good location, nice clean rooms.

By on Aug 21, 2017

1

don't stay here - too many other nicer choices

Everyone

Rooms are small. Housekeeping is neglectful and terrible - but they take their tips! It is not the serenity feeling you expect from a Westin at all. No nice touches/no spot cleaning/needs care. Elevators are shaky. Nothing is classy. Inappropriate music in lobby. Door people sometimes do not help. Supplies were not left in our room. You have so many other classy choices in Chicago. Don't make our mistake and stay here - try the Trump Hotel. It's beautiful, sparkling clean and they really know how to treat travelers.

By on Aug 1, 2017

5

full-size bed... def not a queen!

Everyone

Fabulous staff! Clean! All good ... beds were just tight! Please upgrade full-Size to Kings! Had more snuggling than expected this time (kinda squishy).

By on Dec 29, 2016

4
Everyone

Parking is expensive! Stay was great! We loved being next door to Water Tower Mall.

By , from Alabama on Oct 15, 2016

5

miracle mile hotel

Everyone

Friendly staff. Great view of Michigan Ave from room...Parking is very expensive, as is the "Grill" steakhouse! Great location!

By , from Tulsa Ok on Aug 11, 2016

5

great location in downtown chicago

Everyone

The hotel staff are super accommodating. We loved the location and will stay here again.

By , from Florida on Jun 1, 2016

5

excellent

Everyone

Perfect location Excellent staff and facilities Good for business or leisurely trips

By on Apr 6, 2016

5

great location. great staff.

Everyone

I love the convenience of this Westin. It's within walking distance of our favorite places and great location for morning runs along Lakeshore. The staff is friendly and attentive.

By , from Kalamazoo, MI on Mar 1, 2016

Review comment responded on Mar 16, 2016

Thank you so much for the great review!! Im glad you enjoyed how close we are to all of your favorite places and that you enjoyed your morning runs along the lake shore. It certainly is beautiful scenery to look at. We hope to see you again soon.

5
Everyone
View from partial lake view room.

Enjoyed our stay. Everyone was very friendly. Parking is not 24 hour rate as expected, but only until 5:00 day of checkout.

By on Mar 1, 2016

Review comment responded on Mar 16, 2016

What a great photo you took!!! Thank you for giving us the great review!!! Unfortunately our parking is not a 24 hour period from the time you park the car and gives you till 5 pm to retrieve vehicle. I'm sorry its not longer. We hope to see you again soon!!