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Recent guest reviews

Comfortable stay but we picked this hotel thinking our kids will be able to swim but property did not state pool will be unavailable even upon checking in.

everything great

We had huge problems getting a working refrigerator in our room for my insulin. The refrigerator in the room was locked…we spoke to people at the front desk several times. At last 7 HOURS later, a wonderful gal named Jackie helped us. We will not be returning.

I booked this room for the night of 32/31/2022. Before booking I called the receptionist and confirmed Navy Pier fireworks would be visible from our room -- but that was NOT the case!!! This was the only reason I had made this reservation. Very disappointed. Rahim

Great place! $65 for parking is ridiculous, but the hotel was wonderful and the staff was great as well!!

Clean

.

The Riberview was amazing! We had some difficulties getting into our room, as the door battery was dead, the staff was very fast and came to change it and let us in.

Beautiful family area on the riverwalk and not far from attractions and dining.

Property was nice, also location is great. The only negative was when we arrived they took our king size bed because they’re over booked and made us stay in two smaller beds.

Kelli the receptionist is outstandingly amazing.

All the staff were amazing! Especially Michael (the Irishman) who helped us get taxis and directions!! They made our trip awesome!!

Unique lobby. Room was great, but we needed to call and ask for a mini fridge to be sent up.

Nice area of Chicago. For the price I would expect free valet parking, a fridge in the room and room service. Room was small and beds aren't really big enough for two adults.

The property is in a fantastic location in the midst of one of the most important American architecture amd the Chicago River.

Hotel dining options were very limited and they did not offer room service (dining) at all which was disappointing. We ordered in from surrounding restaurants or went off property. Other than that our stay was great, beautiful corner suite overlooking the lake.

Friendly place

Great staff and property.

E North Water St Chicago IL

Hotel highlights

  • Walking distance to Navy Pier and Michigan Avenue
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Chicago, Sheraton Grand Chicago Riverwalk is a leisurely stroll from popular sights such as Michigan Avenue and Millennium Park. This 1218-room, 4-star hotel welcomes guests with 3 restaurants, an indoor pool, and a 24-hour gym.


Dining

There are multiple options for onsite dining with 3 restaurants, including Shulas Steak House, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a continental breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

Flat-screen TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus and down comforters ensure a restful night. Coffee makers, safes, and phones are other standard amenities.


Property features

Guests of Sheraton Grand Chicago Riverwalk have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 65 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a microwave in a common area.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Club Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

1 King Bed | Sleeps 3

Club Room, 2 Double Beds, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

1 King Bed | Sleeps 3

Guest reviews for Sheraton Grand Chicago Riverwalk

Everyone (13) Couples (9) Family (21)
3
Family

Comfortable stay but we picked this hotel thinking our kids will be able to swim but property did not state pool will be unavailable even upon checking in.

By on Mar 12, 2023

Review comment responded on Mar 13, 2023

Thank you for choosing to stay with us and sharing your feedback!

3
Everyone

By on Jan 4, 2023

Review comment responded on Mar 7, 2023

Thank you for choosing to stay with us and sharing your feedback!

5
Everyone

everything great

By on Jan 2, 2023

Review comment responded on Jan 7, 2023

Thank you for choosing to stay with us and sharing your feedback!

2
Family

We had huge problems getting a working refrigerator in our room for my insulin. The refrigerator in the room was locked…we spoke to people at the front desk several times. At last 7 HOURS later, a wonderful gal named Jackie helped us. We will not be returning.

By on Jan 2, 2023

Review comment responded on Jan 7, 2023

Thank you for sharing your constructive feedback with us so we may continue to improve our offerings to our guests. We hope you have a happy new year!

1
Family

I booked this room for the night of 32/31/2022. Before booking I called the receptionist and confirmed Navy Pier fireworks would be visible from our room -- but that was NOT the case!!! This was the only reason I had made this reservation. Very disappointed. Rahim

By , from Elmhurst on Jan 1, 2023

Review comment responded on Jan 10, 2023

Thank you for sharing your feedback. A member of our team has reached out to you based on your experience.

5
Family

Great place! $65 for parking is ridiculous, but the hotel was wonderful and the staff was great as well!!

By on Dec 24, 2022

Review comment responded on Dec 25, 2022

Thank you for your feedback! Happy holidays

4
Family

Clean

By on Dec 18, 2022

Review comment responded on Dec 20, 2022

Thank you for choosing to stay with us and sharing your feedback!

5
Everyone

.

By on Nov 4, 2022

Review comment responded on Nov 6, 2022

Thank you for choosing to stay with us and sharing your feedback!

4
Partner Couples Friends

The Riberview was amazing! We had some difficulties getting into our room, as the door battery was dead, the staff was very fast and came to change it and let us in.

By on Sep 5, 2022

Review comment responded on Sep 5, 2022

Thank you sincerely for sharing your feedback with us, we look forward to the opportunity of welcoming you back in the future!

4
Family with small children

Beautiful family area on the riverwalk and not far from attractions and dining.

By , from EAU CLAIRE on Aug 29, 2022

Review comment responded on Aug 29, 2022

Thank you for sharing your feedback and choosing to stay with us!

Sheraton Grand Chicago Riverwalk

301 E North Water St, Chicago, IL 60611
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