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Recent guest reviews

This is a catfish. Room looks nothing like the picture. The pool is not heated and not nice

All was good except they mixed up my room with my son's reservation. He checked in at 1am and I had to go down and straighten it out. I was still up as we had an engagement party for him that went late, but that was annoying. But all was resolved with no problems.

Staff went out of their way to assure the best visit possible. Beds were great, but could use different pillows.

The reception person was very kind and helpful. He listened carefully and made sure I got the view I wanted. It is Wonderful!

We stayed 3N4D and enjoyed the location and river view. It was peaceful. The buffet for breakfast+ sodas+ dinner appetizers was $60 per day per couple and didn’t seem fairly priced. The coffee store was also overpriced. We just didn’t sign up for those and yet we weren’t disappointed With anything else on the property. The pool+ gym were great fun for the kids

Room service was not available the entire week. In addition, I was provided pillows on my bed that smelled like urine.

The entire experience was fantastic! The staff were extremely professional too.

I wish there had been free Wi-Fi. Restrooms were hard to find in the hallways—need better signage.

Great atmosphere and room was very clean and comfortable - will be visiting again : Thanks!

Good price for the surrounding area. Close walk to most major attractions within the city

My only real complaint is the fast food restaurant in the basement is overpriced and food was average.

No free wifi Great service Fast check in Wonderful location

Everything was exceptional except that it would have been nice to have coffee in the lobby for race day before 6 AM. We loved our stay!

Seemed short staffed. Luggage delivery to room policy long waits. Long lines n waits at front desk.

There are no signs anywhere. Where are the elevators? where are the restrooms? Where are the restaurants? Two desks in the main lobby - which one do I use? SIGNS The consierge staff was EXCELLENT. Especially Suzanne.

Prime location, next to the river. Perfect for riverwalk and Magnificient Mile is just a 5 minutes walk. Friendly staff, good amenities. Could of concerns - no ice in the vending machine after 10pm and the phone rang three times middle of the night - we all woke up thrice :( Pretty sure that was a mistake of some kind, not holding it against the hotel. We had a really pleasant stay otherwise.

The good, location friendly and helpful front desk/concierge staff. The bad, overall the room was clean but during our stay, multiple plates with leftover food sat in the hallway overnight.

E North Water St Chicago IL

Hotel highlights

  • Walking distance to Chicago Riverwalk and House of Blues Chicago
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Located in Near North Side, Sheraton Grand Chicago is a leisurely stroll from popular sights such as Michigan Avenue and Navy Pier. This 1218-room, 4-star hotel welcomes guests with 3 restaurants, an indoor pool, and a 24-hour fitness center.


Dining

There are multiple options for onsite dining with 3 restaurants, including Shulas Steak House, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a continental breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

All 1218 rooms feature minibars, coffee makers, and free bottled water. Flat-screen TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus and down comforters ensure a restful night. Safes, phones, and ironing boards are also standard.


Property features

Guests of Sheraton Grand Chicago have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 73 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a computer station.

Room options

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Executive Suite, 1 Bedroom, Lake View

1 King Bed | Sleeps 3

Junior Suite, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Family Room, 2 Double Beds

2 Double Beds | Sleeps 5

Guest reviews for Sheraton Grand Chicago

Everyone (68) Couples (123) Business (42) Family (87) Other (13) Friends (41)
2
Friends

This is a catfish. Room looks nothing like the picture. The pool is not heated and not nice

By on Mar 9, 2020

Review comment responded on Apr 19, 2020

Dear Guest, thank you for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities, and we are very disappointed, as you rightly were. We apologize that we did not live up to our hotel’s name. We would love for you to reach out to us the next time you are in the area to give us a second chance. Thanks again for your feedback-it is valuable to our team. Andy Markus Hotel Manager

4
Family Family

All was good except they mixed up my room with my son's reservation. He checked in at 1am and I had to go down and straighten it out. I was still up as we had an engagement party for him that went late, but that was annoying. But all was resolved with no problems.

By on Jan 4, 2020

Review comment responded on Jan 6, 2020

Thank you for choosing the Sheraton Grand Chicago!

5
Partner Couples

Staff went out of their way to assure the best visit possible. Beds were great, but could use different pillows.

By on Jan 2, 2020

Review comment responded on Jan 6, 2020

Thank you for choosing the Sheraton Grand Chicago!

5
Everyone

By on Jan 2, 2020

Review comment responded on Jan 6, 2020

Thank you for choosing the Sheraton Grand Chicago!

5
Family

The reception person was very kind and helpful. He listened carefully and made sure I got the view I wanted. It is Wonderful!

By on Dec 29, 2019

Review comment responded on Jan 6, 2020

Thank you for choosing the Sheraton Grand Chicago!

4
Family Family with small children

We stayed 3N4D and enjoyed the location and river view. It was peaceful. The buffet for breakfast+ sodas+ dinner appetizers was $60 per day per couple and didn’t seem fairly priced. The coffee store was also overpriced. We just didn’t sign up for those and yet we weren’t disappointed With anything else on the property. The pool+ gym were great fun for the kids

By , from Atlanta on Dec 29, 2019

Review comment responded on Jan 6, 2020

Thank you for choosing the Sheraton Grand Chicago!

1
Family

Room service was not available the entire week. In addition, I was provided pillows on my bed that smelled like urine.

By on Dec 28, 2019

Review comment responded on Jan 2, 2020

Thank you for your valuable feedback. We apologize for the inconvenience of our holiday in room dining hours. We will make sure your feedback is taken to the correct department to be addressed.

5
Everyone

By on Nov 28, 2019

Review comment responded on Dec 9, 2019

Thank you for staying with us, we hope to see you again in the future!

5
Friends

The entire experience was fantastic! The staff were extremely professional too.

By on Nov 17, 2019

Review comment responded on Nov 24, 2019

Thank you for staying at the Sheraton Grand Chicago!

4
Business Business

I wish there had been free Wi-Fi. Restrooms were hard to find in the hallways—need better signage.

By on Nov 10, 2019

Review comment responded on Nov 24, 2019

Thank you for your feedback. We offer complementary guest Wi-Fi for Marriott Bonvoy members. Thank you for staying at the Sheraton Grand Chicago!

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