See all properties

Sheraton Grand Chicago Riverwalk

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton Grand Chicago Riverwalk

2 bars/lounges
Exterior
Flat-screen TV, Netflix, pay movies, streaming services
Fitness facility
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
301 E North Water St, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪5 min walk‬
  • Place, Millennium Park
    ‪6 min walk‬
  • Place, Chicago Riverwalk
    ‪8 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 2 Double Beds

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds

8.6 out of 10
Excellent
(110 reviews)
  • City view
  • 332 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(67 reviews)
  • City view
  • 332 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, River View

8.0 out of 10
Very good
(63 reviews)
  • River view
  • 332 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed, River View

8.4 out of 10
Very good
(77 reviews)
  • River view
  • 332 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 332 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 332 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | Down comforters, pillowtop beds, in-room safe, desk

Family Room, 2 Double Beds

8.6 out of 10
Excellent
(21 reviews)
  • River view
  • 351 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Down comforters, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.6 out of 10
Excellent
(13 reviews)
  • City view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Lake View

Executive Suite, 1 Bedroom, Lake View | Down comforters, pillowtop beds, in-room safe, desk

Executive Suite, 1 Bedroom, Lake View

8.8 out of 10
Excellent
(3 reviews)
  • Lake view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Pool Access (River View)

Suite, 1 Bedroom, Pool Access (River View) | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Pool Access (River View)

  • River view
  • 1 bedroom
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Lake View

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Lake View

7.0 out of 10
Good
(2 reviews)
  • Lake view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed

8.0 out of 10
Very good
(7 reviews)
  • Lake view
  • 332 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

  • Lake view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • City view
  • 332 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • City view
  • 332 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 332 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • City view
  • 332 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • 332 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 332 sq ft
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Reception

Palmer House a Hilton Hotel

Downtown Chicago
  • Pool
  • Spa
  • Pet friendly
  • Restaurant
8.6 out of 10, Excellent, 2,465 reviews
$221 nightly
The price is $263
Jun 30 - Jul 1
Total with taxes and fees
Palmer House a Hilton Hotel

About the neighborhood

Chicago

Located in Downtown Chicago, Sheraton Grand Chicago Riverwalk is a leisurely stroll from popular sights such as Michigan Avenue and Millennium Park. This 1218-room, 4-star hotel welcomes guests with 3 restaurants, an indoor pool, and a 24-hour gym.

What's nearby

  • Michigan Avenue - 5 min walk - 0.3 miles
  • Millennium Park - 6 min walk - 0.4 miles
  • Chicago Riverwalk - 8 min walk - 0.5 miles
  • Art Institute of Chicago - 12 min walk - 0.7 miles
  • Navy Pier - 19 min walk - 1.0 mile

Getting around

  • Millennium Station - 12 min walk
  • Grand Station (Red Line) - 12 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 49 min drive

Restaurants

  • ‪Swissôtel - ‬5 min walk
  • ‪Sheraton Club Lounge - 33 Floor - ‬4 min walk
  • ‪The Red Star Bar - ‬5 min walk
  • ‪American Craft Kitchen & Bar - ‬5 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬4 min walk

About this property

Sheraton Grand Chicago Riverwalk

Guests of Sheraton Grand Chicago Riverwalk have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 75 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and a microwave in a common area.
Flat-screen TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus and down comforters ensure a restful night. Coffee makers, safes, and phones are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Similar properties

Indoor wedding
Swissotel - Chicago
Downtown Chicago
  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 3,357 reviews
$281 nightly
The price is $334
Jun 14 - Jun 15
Total with taxes and fees
Swissotel - Chicago

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 75 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:30 AM for a fee: USD 32 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ChiBar
  • Chicago Burger Company
  • LB Bistro and Patissere
  • Link
  • Shulas Steak House

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 125,000 square feet of conference space
  • 43 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (35 inches high)
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (49 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 34 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for an additional charge per pet, per day
  • Dogs only
  • 1 total (75 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 35.67 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 32 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 75 per day (in/out privileges)
  • A pet fee will be charged per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Chicago Hotel & Towers

Sheraton Chicago Towers

Chicago Sheraton

Sheraton Grand Chicago Hotel

Sheraton Grand Chicago

Sheraton Grand Chicago

Sheraton Chicago Riverwalk

Sheraton Grand Chicago Riverwalk Hotel

Sheraton Grand Chicago Riverwalk Chicago

Sheraton Grand Chicago Riverwalk Hotel Chicago

Frequently asked questions

Is free cancellation available at Sheraton Grand Chicago Riverwalk?

Sheraton Grand Chicago Riverwalk provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Sheraton Grand Chicago Riverwalk?

As of May 30, 2026, prices found for a 1-night stay for 2 adults at Sheraton Grand Chicago Riverwalk on Jun 30, 2026 start from $345, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Sheraton Grand Chicago Riverwalk?

This hotel is situated in Downtown Chicago within a 10-minute walk of Michigan Avenue, Chicago Riverwalk, and State Street. You'll also find Millennium Park and Lake Michigan less than a mile away.

Is parking available on site at Sheraton Grand Chicago Riverwalk?

Yes, covered parking is offered for USD 75 per day with in/out privileges. Wheelchair-accessible parking is also available for guests.

Does Sheraton Grand Chicago Riverwalk have a casino on the premises?

No, Sheraton Grand Chicago Riverwalk doesn't have a casino.

Will I find an indoor pool at Sheraton Grand Chicago Riverwalk?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

What amenities will couples enjoy at Sheraton Grand Chicago Riverwalk?

This riverfront hotel offers plenty of amenities for couples including an al fresco restaurant, an indoor pool, and 2 bars/lounges.

Does Sheraton Grand Chicago Riverwalk have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sheraton Grand Chicago Riverwalk have a restaurant with a breakfast menu?

Yes, Sheraton Grand Chicago Riverwalk has 3 restaurants, and serves continental breakfast each morning for a surcharge.

Will Sheraton Grand Chicago Riverwalk allow pets to stay free of charge?

Although dogs can't stay for free, they are welcome at Sheraton Grand Chicago Riverwalk for a fee.

Does Sheraton Grand Chicago Riverwalk have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Sheraton Grand Chicago Riverwalk?

The closest major airport to Sheraton Grand Chicago Riverwalk is Chicago Midway Airport (MDW), which is 13 mi away (38 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 18.4 mi away (49-minute drive).

Are there rooms with balconies that I can book at Sheraton Grand Chicago Riverwalk?

No, you won't find guestrooms with balconies at Sheraton Grand Chicago Riverwalk.

Does Sheraton Grand Chicago Riverwalk host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Sheraton Grand Chicago Riverwalk.

Sheraton Grand Chicago Riverwalk Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1000 out of 1648 reviews
Rating 8 - Good. 289 out of 1648 reviews
Rating 6 - Okay. 166 out of 1648 reviews
Rating 4 - Poor. 89 out of 1648 reviews
Rating 2 - Terrible. 104 out of 1648 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2026

4/10 Poor

stacie

Stayed 2 nights in Feb 2026

8/10 Good

Caitlin

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, staff was friendly. Only downside is breakfast is buffet only.
Stayed 1 night in Feb 2026

10/10 Excellent

Cory

Stayed 1 night in Feb 2026

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities
No issue
Stayed 1 night in Feb 2026

2/10 Terrible

Omar

Disliked: Amenities
I didn't find what I expect The room I choose is not available and they try to give me a different one
Stayed 1 night in Feb 2026

10/10 Excellent

Nicole

Stayed 4 nights in Jan 2026

4/10 Poor

David R, Waukegan

Traveled with family and small children
Disliked: Cleanliness
We were accommodated an early check in at 2pm, awesome! We booked a suite which basically consists of one big suite and a connecting 2 regular size bed suite. Key cards did not work for the big suite and we were only able to enter through the small room entrance. Maintenance was supposed to fix the key pad on the big suite but that never happened. AND we found a pair of shoes near a small chair…completely obvious to anyone entering the room but housekeeping somehow missed it!? The hotel was also hosting a conference for HS or college kids. They placed my family of five on the same floor, they were outside our hallway making noise until 2am. We were given a $75 room credit for “our troubles”. FYI - this room was booked with about $400 worth of “Key Credit” and we paid an additional $300 for the “family suite”. Unfortunately we will not be returning. Thx!
Stayed 1 night in Feb 2026

2/10 Terrible

Steve

Traveled with partner
Disliked: Cleanliness
This stay was awful. I took my wife out for Valentine’s Day. We have 4 children and had to pull so many strings to make this date even happen. First issue that wasn’t a huge problem, but the room we booked could not be given to us because of over booking it. Front desk associate was very nice and accommodated us with a credit for the change/downgrade. Unfortunately, it only went downhill from there. We went up to the room and decided to watch a movie. Just to be greeted by a bed bed. 100% sure it was a bed bug (have pictures). The bug was killed and filled with blood as well. We then call the hotel staff who checked the room and believed it was a bed bug as well. Then we go down stairs to check out. No talk of any accommodations, but a “hey someone will get in contact with you regarding this.”(Valentine’s Day ruined). Since it was on Saturday/Sunday morning, staff advised someone would be in touch as soon as possible. Monday comes and no phone call or email by 3pm. I have to contact the hotel to get more information. They made it seem like they were bending over backwards to give me a refund after staying there for 4 hours and finding a bed bug. Who cares about the night ruined, the type of day it was, the strings we pulled to go to the hotel and the ultimate disgusting incident. I should just be happy with the refund… RIGHT. Thanks for doing the very bare minimum. I requested a comp night at a sister hotel to make the night I lost even. Apparently that is too much to ask for
Stayed 1 night in Feb 2026

6/10 Okay

Magdalena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I feel like the pictures on the website did not depict the way the room/bathroom actually looked which is disappointing. We were not told about the breakfast buffet either at checkin.
Stayed 1 night in Feb 2026

8/10 Good

Tris

Liked: Cleanliness, amenities, property conditions & facilities
We always get a room with a horrible.view even after requesting a river view.
Stayed 1 night in Feb 2026

10/10 Excellent

Josh

Stayed 4 nights in Feb 2026

10/10 Excellent

Camden

Liked: Cleanliness, staff & service, amenities
Clean room nice pool area nice area downtown
Stayed 1 night in Feb 2026

10/10 Excellent

Kristy

Stayed 2 nights in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Room was great
Stayed 1 night in Feb 2026

10/10 Excellent

Lizbeth

Stayed 1 night in Feb 2026

2/10 Terrible

Taryn

Stayed 2 nights in Feb 2026

10/10 Excellent

Sophia, Ewing

Stayed 2 nights in Jan 2026

4/10 Poor

Ashar

Not clean, found a tissue with blood on the bed and a nail. It’s impossible to leave that there if it was cleaned properly. The parking barcode had a few issues. The staff is nice but not well trained for the most part…slow to respond. $75 for park is outrageous but it was normal throughout downtown so I guess I can’t complain about that. Our sink leaked, they sent someone to repair it but then no one came to clean the mess the leak cause until the next morning. Check in line was really long on their business day. Lack of preparation, they over sold
Stayed 2 nights in Feb 2026

10/10 Excellent

Brandon

Stayed 1 night in Feb 2026

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Great staff great room
Stayed 2 nights in Feb 2026

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Feb 2026

10/10 Excellent

Giovanni, Joliet

Stayed 1 night in Feb 2026

10/10 Excellent

DreamChaser

Stayed 1 night in Feb 2026

4/10 Poor

Jessica

Liked: Cleanliness, staff & service, amenities
The room that I originally booked wasn’t available. The hotel was overbooked.
Stayed 2 nights in Feb 2026

Hotels