See all properties

Sheraton Grand Chicago Riverwalk

4.0 star property
Riverwalk hotel with 3 restaurants and bars

Choose dates to view prices

Photo gallery for Sheraton Grand Chicago Riverwalk

2 bars/lounges
Meeting facility
Fitness facility
Exterior
Flat-screen TV, Netflix, pay movies, streaming services

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
301 E North Water St, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪5 min walk‬
  • Place, Millennium Park
    ‪6 min walk‬
  • Place, Art Institute of Chicago
    ‪12 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 2 Double Beds

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds

8.6 out of 10
Excellent
(103 reviews)
  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(65 reviews)
  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, River View

7.8 out of 10
Good
(60 reviews)
  • 332 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed, River View

8.6 out of 10
Excellent
(73 reviews)
  • 332 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | Down comforters, pillowtop beds, in-room safe, desk

Family Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • 351 sq ft
  • River view
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Down comforters, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.4 out of 10
Very good
(12 reviews)
  • 520 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Lake View

Executive Suite, 1 Bedroom, Lake View | Down comforters, pillowtop beds, in-room safe, desk

Executive Suite, 1 Bedroom, Lake View

8.8 out of 10
Excellent
(3 reviews)
  • 614 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Pool Access (River View)

Suite, 1 Bedroom, Pool Access (River View) | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Pool Access (River View)

  • River view
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Lake View

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Lake View

7.0 out of 10
Good
(2 reviews)
  • 710 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 332 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

  • 710 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.8 out of 10
Excellent
(3 reviews)
  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
2 bars/lounges

Hyatt Regency Chicago

Downtown Chicago
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.4 out of 10, Exceptional, 3,429 reviews
$178 nightly
The price is $209
Jan 23 - Jan 24
Total with taxes and fees
Hyatt Regency Chicago

About the neighborhood

Chicago

Located in Downtown Chicago, Sheraton Grand Chicago Riverwalk is a leisurely stroll from popular sights such as Michigan Avenue and Millennium Park. This 1218-room, 4-star hotel welcomes guests with 3 restaurants, an indoor pool, and a 24-hour gym.

What's nearby

  • Michigan Avenue - 5 min walk - 0.3 miles
  • Millennium Park - 6 min walk - 0.4 miles
  • Chicago Riverwalk - 8 min walk - 0.5 miles
  • Art Institute of Chicago - 12 min walk - 0.7 miles
  • Navy Pier - 19 min walk - 1.0 mile

Getting around

  • Millennium Station - 12 min walk
  • Grand Station (Red Line) - 12 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 49 min drive

Restaurants

  • ‪Swissôtel - ‬5 min walk
  • ‪American Craft Kitchen & Bar - ‬5 min walk
  • ‪Northman Beer & Cider Garden - ‬5 min walk
  • ‪Sheraton Club Lounge - 33 Floor - ‬4 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬4 min walk

About this property

Sheraton Grand Chicago Riverwalk

Riverwalk hotel with 3 restaurants and bars
Guests of Sheraton Grand Chicago Riverwalk have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 75 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a microwave in a common area.
Flat-screen TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus and down comforters ensure a restful night. Coffee makers, safes, and phones are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Similar properties

2 bars/lounges
Hyatt Regency Chicago
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.4 out of 10, Exceptional, 3,429 reviews
$178 nightly
The price is $209
Jan 23 - Jan 24
Total with taxes and fees
Hyatt Regency Chicago

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 75 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:30 AM for a fee: USD 32 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ChiBar
  • Chicago Burger Company
  • LB Bistro and Patissere
  • Link
  • Shulas Steak House

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 125,000 square feet of conference space
  • 43 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (35 inches high)
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (49 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 34 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 0 per pet, per day
  • Dogs only
  • 1 total (75 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 35.22 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 32 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 75 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Frequently asked questions

Is free cancellation available at Sheraton Grand Chicago Riverwalk?

Sheraton Grand Chicago Riverwalk provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Sheraton Grand Chicago Riverwalk?

As of Jan 10, 2026, prices found for a 1-night stay for 2 adults at Sheraton Grand Chicago Riverwalk on Jan 25, 2026 start from $169.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Sheraton Grand Chicago Riverwalk?

This hotel is situated in Downtown Chicago within a 10-minute walk of Michigan Avenue, Chicago Riverwalk, and State Street. You'll also find Millennium Park and Lake Michigan less than a mile away.

Is parking available on site at Sheraton Grand Chicago Riverwalk?

Yes, covered parking is offered for USD 75 per day with in/out privileges. Accessible parking is also available for guests.

Does Sheraton Grand Chicago Riverwalk have a casino on the premises?

No, Sheraton Grand Chicago Riverwalk doesn't have a casino.

Will I find an indoor pool at Sheraton Grand Chicago Riverwalk?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

What amenities will couples enjoy at Sheraton Grand Chicago Riverwalk?

This riverfront hotel offers plenty of amenities for couples including an indoor pool, 2 bars, and a restaurant with al fresco dining.

Does Sheraton Grand Chicago Riverwalk have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sheraton Grand Chicago Riverwalk have a restaurant with a breakfast menu?

Yes, Sheraton Grand Chicago Riverwalk has 3 restaurants, and serves continental breakfast each morning for a surcharge.

Will Sheraton Grand Chicago Riverwalk allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Sheraton Grand Chicago Riverwalk for a fee of USD 0 per pet, per day.

Are there connecting rooms at Sheraton Grand Chicago Riverwalk?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Sheraton Grand Chicago Riverwalk?

The closest major airport to Sheraton Grand Chicago Riverwalk is Chicago Midway Airport (MDW), which is 13 mi away (38 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 18.4 mi away (49-minute drive).

Can I book a room with a balcony at Sheraton Grand Chicago Riverwalk?

No, at Sheraton Grand Chicago Riverwalk, there aren't any guestrooms that list a balcony.

Does Sheraton Grand Chicago Riverwalk host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Sheraton Grand Chicago Riverwalk.

Sheraton Grand Chicago Riverwalk Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 957 out of 1579 reviews
Rating 8 - Good. 271 out of 1579 reviews
Rating 6 - Okay. 164 out of 1579 reviews
Rating 4 - Poor. 87 out of 1579 reviews
Rating 2 - Terrible. 100 out of 1579 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay and relax
Stayed 2 nights in Oct 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Oct 2025

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Shrudi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean large rooms
Stayed 3 nights in Sep 2025

10/10 Excellent

scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, the room was clean but there was dusty air, the pool was nice and clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Jacquelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The junior suite was comfortable and perfect for our stay. Accessible and walkable to Mag Mile, Millenium Park and Ohio St beach. Cafe and Shula Steakhouse were both delicious.
Stayed 3 nights in Oct 2025

6/10 Okay

Dawn

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Room was perfectly located in the river. Plumbing was an issue, toilets had to be flushed a few times…shower was extremely slow to drain. The air conditioner in the room didn’t work that well. Left the air on for the whole day with curtains closed and room never cooled off
Stayed 3 nights in Oct 2025

10/10 Excellent

Yllka

Stayed 1 night in Oct 2025

10/10 Excellent

Jay

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always!!
Stayed 1 night in Sep 2025

10/10 Excellent

Roy, Coal Valley

Stayed 2 nights in Sep 2025

10/10 Excellent

Vanessa, Palatine

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Miguel

Stayed 4 nights in Sep 2025

10/10 Excellent

Emilie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect.
Stayed 1 night in Sep 2025

10/10 Excellent

Katelyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge

Stayed 1 night in Sep 2025

10/10 Excellent

Kathleen

Liked: Staff & service, property conditions & facilities
Great place to stay in Chicago!
Stayed 4 nights in Sep 2025

10/10 Excellent

Sopon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was very helpful and the hotel was within walking distance to every where we wanted to see
Stayed 2 nights in Sep 2025

4/10 Poor

alejandro

Liked: Cleanliness, property conditions & facilities, room comfort

September Visit 2025

I decided i'd start with the main issue currently with the hotel. And i saw this first hand. The Sheraton is currently charging $30 extra as an "entertainment fee". Mind you it gives access to two museums (Not the good ones), $15 food credit, and a couple other things. This would be a good deal if there wasn't already so much to do in Chicago. I tried using the credit but items, as expected, were $20+. My initially arrival the front desk was busy, labor day weekend, i get it. The girl at the front desk said she couldn't find my reservation, i did book through hotels.com but i never have this issue. She struggled for a good 10m insisting i was wrong. I assured her i booked 3 months out to avoid this Labor Day rush. She found it and we were on our merry way. As for the hotel itself, the river view room is amazing. It was a great experience. The hotel itself is quite large. It's a walking distance away from the magnificent mile and the bean, and has a bus stop right across for faster travel. The gym and pool are kind of out of the way so don't book if that's your main amenities.
Stayed 4 nights in Aug 2025

8/10 Good

Gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated our 23rd floor room, size and view. My request fulfilled! A couple notes: 1) TV blinked off, reception spotty. 2) An extra bath towel for washing hair would be nice. Check-in between 4 and 5 pm was slow and not the best start. But we did see additional staff come out eventually.
Stayed 1 night in Sep 2025

4/10 Poor

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service
In general, needs an update. Broken furniture, slow elevators, and some extra care to detailed cleaning is needed. Staff was great, especially at dining areas and bar! Very annoying that WiFi wasn’t included in stay, and had some wifi jamming in place so that it was necessary to purchase to get any kind of service in the hotel. As soon as you were on the sidewalk outside the hotel full WiFi service. Would not recommend a stay here.
Stayed 3 nights in Sep 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2025

6/10 Okay

Lisa, DAYTON

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was absolutely amazing, the room was dirty, there were large clumps of hair stuck in the shower curtain hooks and on the floor under the sink. The housekeeper was in the hall and immediately took care of the issue.
Stayed 2 nights in Sep 2025

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location, walkable to both metros, river walk, navy pier, millennium park etc. Shout out to Suzanne on concierge who couldn't have been more helpful. We will definitely consider staying here next time we travel to Chicago
Stayed 5 nights in Sep 2025

10/10 Excellent

Tamia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable
Stayed 3 nights in Sep 2025

Hotels