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Sheraton Grand Chicago

4.0 out of 5.0

Recent guest reviews

I will not be staying at a Sheraton or booking travel through Orbitz again. Delta was great to work with, as was Amtrak. Terrible customer service from both the Hotel and Orbitz.

Extremely nice hotel. Close to shopping and restaurants.

Great hotel! Wonderful and sweet staff. The location is perfect! We were able to walk to everything! We bought a hop on hop off tour and they had a stop right by the hotel! Awesome and beautiful!

The only Reason it got less than 5 stars, Could not watch local Teams(Blackhawks) play on the Room TV, forced to Watch at the Bar Downstairs.

The hotel amenities and staff were terrific. Being right in the river and very close to Navy Pier as well as Michigan Avenue was so great. The hotel is in the upper level of a 2 level street. We took Uber a lot but had to message each driver we were at Sheraton and that helped avoid a lot of confusion for all involved.

Everything and everyone "worked" as expected. Staff was very friendly.

Upscale lodging in downtown Chicago. Great breakfast buffet, comfortable room with huge television, and good location for shopping the Magnificent Mile. Be careful of extras! Breakfast and wi-fi cost extra unless they are included in a package.

I have trouble sleeping if there is any noise or if the bed isn't comfortable. The Sheraton Grand room was quiet, the bed perfect, the pillows superb. The room was quite clean. My view was spectacular of the river and the city. Plenty of great things were within walking distance - shopping, eating, and entertainment. Amenities in the hotel overall are very pleasing with a nice open bar area where you can sit and talk with colleagues at tables instead of hanging out at "a bar". My check-in person was fairly unhelpful with a request: not surly, just an obstructionist. The room service guy was nice.

We got to hotel early and they actually gave us a room at 8:30'am. Bc my friend was running the marathon, they gave us club access to drinks and food which saved us tons of money and time. They also gave us access to pool and showers for post race the day of checkout bc they couldn't do late check out with so many guests checking in that day. Great staff! Comfortable beds! Very pleased overall

We had a very nice room On the 14th floor, we stayed three nights. The first night was great. The second night had one big issue a very loud party in the adjoining room to us. I reported the problem To the front desk and hotel security responded. The group was less noisy for about 10 minutes, then they opened their side of the door between our rooms and started hollering and pounding on the door, the noise problem then became a security issue and I reported it again. Hotel security responded and I could hear them all leaving the room, but within minutes the door slammed open and they again started pounding on the door between rooms. Security responded for the third time. I was told that this group had caused problems at the pool and were asked to leave the pool area, and sent to their room. I ended up making 5 calls between 10 and 2 in the morning. On the last call I talked to hotel security in the hall prior to them approaching the room and told them that this has to stop,they asked me if I wanted to change rooms, I told them it's 2 in the morning I'm not packing and moving. They need to handle this. I then listened as he talk to the group again, he told them They could go to the lobby and be as loud as they wanted but they would be kicked out of the hotel if there was another complaint. The rest of the night was good. I talked to the manager in the morning, he told me the policy is to remove any guest after three noise complaints and any security threat is immediate remo

We were able to book a very attractive room rate,which usually means one or more of the following: older room, smaller room, no view. None of the above! It looked like a standard room size, recently updated, with some view of the city and a bit of the lake. We had limited involvement with staff, but the doormen and front desk were very pleasant. It's a large hotel with a lot of activity but the hallway was quiet. I would definitely look to stay here again-perhaps splurge for a view of the Chicago River.

Had a good experience, very nice hotel, slightly uncomfortable beds

Came to Chicago to celebrate my mother's 67th birthday. Made a couple of requests and all of them were met w a smile. All staff members at this hotel are pleasant and professional. My one negative comment would be that the sauna in the pool area does not work.

Perfect place to stay to enjoy downtown Chicago. Close to everything. Outside on the Chicago river is a great place to relax & enjoy the atmosphere.

Thought the room would be better for the price. We had 4 people and the room was setup for 4.

Very pleasant stay, and a great location for food, movies/bowling nearby. Shopping is also very close and within walking distance. I would definitely stay at this hotel again!!

The stay was friendly and in holiday cheer. Great location. Amenities, decor, and ambiance are dated. Buffett breakfast was one of the worst I have had. Given location and previous reviews we expected more for the price point.

This hotel was amazing because we had a great view of navy pier and its firework display!

We stayed here and let me tell you it was a great stay for the money. Close to everything you want to do such as shopping, Navy Pier and on the river. Will definitely stay again. Hotel was very clean, safe and staff friendly.

The hotel was great, staff was great. I just stayed one night. And didn't do much but sleep and shower. Chicago is a beautiful city.

301 E North Water St Chicago IL

Located in Streeterville, Sheraton Grand Chicago is within a 10-minute walk of popular sights such as Tribune Tower and Wrigley Building. This 4-star hotel has 1218 rooms and welcomes guests with 2 restaurants, an indoor pool, and a 24-hour fitness center. Centrally located in Chicago, the hotel is also a short walk from Chicago Theater and Navy Pier.


Dining

Enjoy dining at Shulas Steak House, one of 2 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:30 AM.


Rooms

All 1218 air-conditioned rooms feature minibars, coffee makers, and free weekday newspapers. 47-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include safes, phones, and ironing boards.


Property features

Guests staying at Sheraton Grand Chicago enjoy an indoor pool, a 24-hour fitness center, and a sauna. Valet parking is available for USD 67.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include WiFi in public areas, 43 meeting rooms, and conference space.

Room options

Club Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Double Room

Full 2 | Sleeps 4

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Sheraton Grand Chicago

Everyone (13) Business (42) Couples (117) Family (68) Other (13) Friends (41)
1

no flexibility for bereavement

Everyone

I will not be staying at a Sheraton or booking travel through Orbitz again. Delta was great to work with, as was Amtrak. Terrible customer service from both the Hotel and Orbitz.

By , from Michigan on Mar 7, 2017

5

conviently located, close to shopping

Everyone

Extremely nice hotel. Close to shopping and restaurants.

By , from chicago on Mar 1, 2017

Review comment responded on Mar 3, 2017

Hello margaret, Thank you for reviewing the Sheraton Grand Chicago! Thank you so much for the compliment to our hotel. We strive everyday to provide memorable experiences to our guests and we're happy you were able to have one. We appreciate your business and look forward to your return in the near future. Sincerely, Lizzy R.

5

walking distance to everything!

Everyone

Great hotel! Wonderful and sweet staff. The location is perfect! We were able to walk to everything! We bought a hop on hop off tour and they had a stop right by the hotel! Awesome and beautiful!

By on Feb 10, 2017

Review comment responded on Feb 16, 2017

Hello Anonymous, Thank you for reviewing the Sheraton Grand Chicago! I'm glad you were able to relax with us and still be able to see so much of the city! Thank you for complimenting our staff; their hard work makes the Sheraton a great place to stay. We appreciate your business and look forward to your return in the near future. Sincerely, Lizzy R.

4
Everyone

The only Reason it got less than 5 stars, Could not watch local Teams(Blackhawks) play on the Room TV, forced to Watch at the Bar Downstairs.

By on Dec 19, 2016

Review comment responded on Dec 28, 2016

Hello, Thank you for sharing candid feedback regarding your recent visit to the Sheraton Grand Chicago. I would like to offer my sincerest apologies for the challenges you faced watching our beloved Black Hawks play in your guest room. I do hope you enjoyed the game at our Chi Bar. Kind regards, Eric Ballen Front Desk Manager

5

great location and amenities

Everyone

The hotel amenities and staff were terrific. Being right in the river and very close to Navy Pier as well as Michigan Avenue was so great. The hotel is in the upper level of a 2 level street. We took Uber a lot but had to message each driver we were at Sheraton and that helped avoid a lot of confusion for all involved.

By , from Atlanta, GA on Dec 18, 2016

Review comment responded on Dec 25, 2016

Hello Jim, Thank you for taking the time to share such wonderful feedback regarding your recent visit to the Sheraton Grand Chicago. I am pleased to read that you enjoyed all areas of your visit including our central location and the terrific service from our team. We look forward to welcoming you back. Kind regards, Eric Front Desk Manager

5

close to michigan ave "miracle mile" shopping

Families

Everything and everyone "worked" as expected. Staff was very friendly.

By , from Atlanta on Dec 15, 2016

Review comment responded on Dec 25, 2016

Hello Tom, Thank you for sharing such wonderful feedback regarding your recent visit to the Sheraton Grand Chicago. I do hope we have the opportunity to welcome you back soon. Kind regards, Eric Front Desk Manager

5
Everyone

Upscale lodging in downtown Chicago. Great breakfast buffet, comfortable room with huge television, and good location for shopping the Magnificent Mile. Be careful of extras! Breakfast and wi-fi cost extra unless they are included in a package.

By , from Wisconsin on Dec 12, 2016

Review comment responded on Dec 16, 2016

Hello Kerri, Thank you for reviewing the Sheraton Grand Chicago! I'm happy our many amenities like breakfast and our location made your stay pleasant. We appreciate your business and look forward to your return in the near future. Sincerely, Lizzy R.

4

one of the best nights sleep in a hotel ever.

BusinessTravelers

I have trouble sleeping if there is any noise or if the bed isn't comfortable. The Sheraton Grand room was quiet, the bed perfect, the pillows superb. The room was quite clean. My view was spectacular of the river and the city. Plenty of great things were within walking distance - shopping, eating, and entertainment. Amenities in the hotel overall are very pleasing with a nice open bar area where you can sit and talk with colleagues at tables instead of hanging out at "a bar". My check-in person was fairly unhelpful with a request: not surly, just an obstructionist. The room service guy was nice.

By , from Memphis, TN on Nov 16, 2016

Review comment responded on Nov 20, 2016

Hello J, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. I am delighted to read you enjoyed your stay and had such a restful nights sleep. I do hope we have the opportunity to welcome you back. Sincerely, Eric Ballen Front Desk Manager

5

great location

Everyone

We got to hotel early and they actually gave us a room at 8:30'am. Bc my friend was running the marathon, they gave us club access to drinks and food which saved us tons of money and time. They also gave us access to pool and showers for post race the day of checkout bc they couldn't do late check out with so many guests checking in that day. Great staff! Comfortable beds! Very pleased overall

By , from durham, nc on Oct 12, 2016

Review comment responded on Oct 12, 2016

Hello harriet, Thank you for taking the time to review the Sheraton Grand Chicago, your feedback is greatly appreciated. We are glad that you enjoyed your stay and our staff was friendly and helpful. We look forward to your return in the near future. Sincerely, Lizzy R.

4

security issue

Everyone

We had a very nice room On the 14th floor, we stayed three nights. The first night was great. The second night had one big issue a very loud party in the adjoining room to us. I reported the problem To the front desk and hotel security responded. The group was less noisy for about 10 minutes, then they opened their side of the door between our rooms and started hollering and pounding on the door, the noise problem then became a security issue and I reported it again. Hotel security responded and I could hear them all leaving the room, but within minutes the door slammed open and they again started pounding on the door between rooms. Security responded for the third time. I was told that this group had caused problems at the pool and were asked to leave the pool area, and sent to their room. I ended up making 5 calls between 10 and 2 in the morning. On the last call I talked to hotel security in the hall prior to them approaching the room and told them that this has to stop,they asked me if I wanted to change rooms, I told them it's 2 in the morning I'm not packing and moving. They need to handle this. I then listened as he talk to the group again, he told them They could go to the lobby and be as loud as they wanted but they would be kicked out of the hotel if there was another complaint. The rest of the night was good. I talked to the manager in the morning, he told me the policy is to remove any guest after three noise complaints and any security threat is immediate remo

By on Sep 26, 2016

Review comment responded on Sep 29, 2016

Hello, While I would like to thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago, I would also like to apologize for the challenges you faced regarding your neighbors. I am glad to read that this was resolved and you were able to enjoy your stay overall but I am so sorry it took this many times to have them settle down. I do hope we have an additional opportunity to welcome you back and rectify this unusual experience. Apologetically, Eric Ballen Front Desk Manager