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Embassy Suites - Chicago O'Hare - Rosemont

3.5 out of 5.0

Recent guest reviews

the location is very convenient. close to the airport and fashion outlet mall. breakfast was pretty decent. the size of the suit is perfect for family or staying with children. however the elevators made a non so reassuring noise. we took the stairs a lot, fortunately we were given 3rd floor. the receptionist that received us could care less about her job. she was not very friendly and seemed annoyed with guests considering she is hospitality industry.

Always have a very good experience, including this Christmas trip. Hate paying $26 extra for parking.

Quick. Check in we arrived early but we able to get a room right away. Happy hour a plus. Didn't have time for breakfast.

this was a quick stay by the airport. prompt shuttle service from ORD. easy check in, very nice room, good breakfast, quiet location. I asked for late checkout and the manager said it was no problem. would definitely stay here again.

The location of the hotel was perfect close to bars and clubs, close to shopping at the Chicago outlets. The hotel was very nice, loved the hotel layout. The breakfast was very complete and complimentary. The room was very spacious with a comfy bed, love the extra sinks overall great hotel stay.

Repairs being made while we were there but hotel made the best of it.

Bathroom not clean staff not friendly specially the front desk fat lady ...guys who work out side staff they are so rude..

The hotel staff was phenomenal. Staff assisted with helping me set up transportation to the Cubs game we we're in town to see. The breakfast was great and all the staff were very polite and courteous. Definitely would recommend staying here.

This hotel was a disaster from the beginning. The valet service was not available at my 5:00pm check in. I was told over the phone there would be parking for $15, but when I got there it was $25. I was given the wrong directions to park, same garage but different section. That cost me an additional $13 even though they admitted to giving me the wrong directions and that the sign was obstructed by a hotel shuttle. Got to my room and the bed had been used, and there was a used washcloth on the tub--which still had water in it as if it had been used recently. After complaint, I was moved to a handicapped accessible room (only available), but it leaked in two different places from the ceiling. Front desk was rude when I informed them of this so I just stayed in that room. The only positive of the entire stay was the complimentary made to order breakfast. I will never stay there again. Hands down the worst hotel experience I have ever had.

This is a great hotel!! Easy access to O'hare airport, great people, very clean

I was passing through on my way home to Japan. I do this every summer. Before a long flight back I try to relax and enjoy a quiet stay. I always work out and this time though there were very noisy young African American children unaccompanied by an adult all in the exercise room trying out all the machines for fun! Extremely noisy and no one to supervise! Sone were under 5 and trying out the weights! Very dangerous indeed. Those very unruly noisy children annoyed me and disturbed me when I tried to relax before my long flight. You have to have some strict rules on this. They were also bare foot and using the treadmill!

We were in town for a Comic Con so there were a ton of folks in town. My son and I enjoyed our room, it was clean and quiet. Staff were friendly and helpful. There were 2 drawbacks, no complimentary wifi and the three elevators took FOREVER to arrive.

Very good hotel for the price. Breakfast included. Would stay there again. Only recommendation is to up date the gift shop and vending machines.

It was a standard Embassy Suite in a convention center area near an airport. Rosemont is not my favorite area of Chicago, but is convenient to the airport.

The hotel was great for location. The hotel staff was very responsive. Beg drawback is no refrigerator in room. Other than that the breakfast was phenomenal! !!

Excellent location, close to airport, and outlet store for last minute gifts for family and friends.

great time. no complaints. good treatment and good accomodations. The staff were excellent. decent exercise room.

The hotel rooms are very spacious and location near Ohare airport and attractions nearby was important. Breakfast buffet was nice.

A lovely hotel in a convenient location to just about anything I needed. My room was quiet and quite clean. Working late hours I never felt the least bit nervous walking from the parking garage to the hotel, and the staff at the hotel respected my need to keep odd hours.

Of all the hotels near O'Hair Airport, Embassy Suites is the best value!!!

5500 N River Rd Rosemont IL

Hotel highlights

  • Free cooked-to-order breakfast
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Embassy Suites - Chicago O'Hare - Rosemont places you next to Donald E. Stephens Convention Center and within a 5-minute walk of other popular sights like Rosemont Theatre. This 294-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a free airport shuttle, and a fitness center. Fashion Outlets of Chicago and MB Financial Park at Rosemont are a short walk from the hotel, which is near the airport.


Dining

Free cooked-to-order breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10:30 AM. This hotel is home to a family restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

The 294 recently renovated accommodations afford space to spread out with separate bedrooms and living rooms. Guests can expect WiFi and 37-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include iPod docks, sofa beds, and microwaves.


Property features

Guests of Embassy Suites - Chicago O'Hare - Rosemont have access to an indoor pool, a fitness center, and WiFi in public areas. Parking is USD 29.00 per day (USD 35.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 5 meeting rooms, conference space, and a 24-hour business center.

Guest reviews for Embassy Suites - Chicago O'Hare - Rosemont

Everyone (8) Couples (21) Business (19) Family (19) Other (5) Friends (3)
3

comfortable but needs improvement

Everyone

the location is very convenient. close to the airport and fashion outlet mall. breakfast was pretty decent. the size of the suit is perfect for family or staying with children. however the elevators made a non so reassuring noise. we took the stairs a lot, fortunately we were given 3rd floor. the receptionist that received us could care less about her job. she was not very friendly and seemed annoyed with guests considering she is hospitality industry.

By on Jan 7, 2018

Review comment responded on Jan 8, 2018

Thank you for choosing us, and thank you for your feedback. We are glad that you enjoyed our newly remodeled suites. We have noted your concerns and have informed the proper department in reference to them. Our apologies. Your feedback is very much appreciated as it helps us to continually improve our processes. We hope that you will give us another chance when you are in Rosemont again.

5

very good as always

Everyone

Always have a very good experience, including this Christmas trip. Hate paying $26 extra for parking.

By , from Iowa on Dec 26, 2017

Review comment responded on Jan 8, 2018

We are delighted to hear about your stay! We really appreciate your kind words and the rating! We have shared your comments with the team. This is great motivation as they take great pride in our hotel. We look forward to seeing you again. Thank you for being our guest.

5

great overnight stay

Everyone

Quick. Check in we arrived early but we able to get a room right away. Happy hour a plus. Didn't have time for breakfast.

By , from MN on Nov 27, 2017

Review comment responded on Dec 2, 2017

Glad to see that you enjoyed your stay.

5
Everyone

this was a quick stay by the airport. prompt shuttle service from ORD. easy check in, very nice room, good breakfast, quiet location. I asked for late checkout and the manager said it was no problem. would definitely stay here again.

By , from Los Angeles on May 31, 2017

Review comment responded on Jun 15, 2017

It is great to hear that you had such an enjoyable stay albeit a short on. We look forward to welcoming you back on your next visit to O'Hare.

5

nice hotel

Everyone

The location of the hotel was perfect close to bars and clubs, close to shopping at the Chicago outlets. The hotel was very nice, loved the hotel layout. The breakfast was very complete and complimentary. The room was very spacious with a comfy bed, love the extra sinks overall great hotel stay.

By , from c on Jan 28, 2017

Review comment responded on Feb 1, 2017

Mita, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

4
Everyone

Repairs being made while we were there but hotel made the best of it.

By on Jan 8, 2017

Review comment responded on Jan 17, 2017

Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

3
Everyone

Bathroom not clean staff not friendly specially the front desk fat lady ...guys who work out side staff they are so rude..

By on Jul 27, 2016

Review comment responded on Aug 15, 2016

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to make it right.

5

very nice for the price

Everyone

The hotel staff was phenomenal. Staff assisted with helping me set up transportation to the Cubs game we we're in town to see. The breakfast was great and all the staff were very polite and courteous. Definitely would recommend staying here.

By , from Dallas, TX on Jun 27, 2016

1

stay away

Families

This hotel was a disaster from the beginning. The valet service was not available at my 5:00pm check in. I was told over the phone there would be parking for $15, but when I got there it was $25. I was given the wrong directions to park, same garage but different section. That cost me an additional $13 even though they admitted to giving me the wrong directions and that the sign was obstructed by a hotel shuttle. Got to my room and the bed had been used, and there was a used washcloth on the tub--which still had water in it as if it had been used recently. After complaint, I was moved to a handicapped accessible room (only available), but it leaked in two different places from the ceiling. Front desk was rude when I informed them of this so I just stayed in that room. The only positive of the entire stay was the complimentary made to order breakfast. I will never stay there again. Hands down the worst hotel experience I have ever had.

By on Dec 31, 2015

5

great atmosphere, very clean

Couples

This is a great hotel!! Easy access to O'hare airport, great people, very clean

By on Dec 3, 2015