This was a perfect place to stay for our needs. The breakfast was awesome as well as the manager's reception the night before. The staff was attentive and very professional. I have always enjoyed the hotel layout of Embassy Suites with the large atrium and the rooms having a view out to the atrium. Super close to the airport as I needed to make an International pickup late in the evening. Perfect stay!
Great, luxury experience
The furniture in the suite looked it had been torn up by cats. The most distressing part was how dirty the place was. There was debris all over the mirror, the floors were dirty, the countertop by the tv was covered in a sticky substance (like someone had spilled a soda). Everything felt dirty. The unit had been poorly cleaned.
Swimming pool water was too cold to enjoy swimming
Convenient location and nice facilities. Airport shuttle can be an issue and requested housekeeping did not occur. Friendly staff!
Loved the evening reception… the airport shuttle took a while to arrive.. but the overall hotel was nice. Rooms a bit outdated but for the price it was good. The breakfast was awesome but the coffee is real bad. All in all I would stay again
The breakfast choices were great!
Loved the evening reception and wonderful breakfast.
The only positive about the stay was the shuttle to the airport. The air conditioner in the room was so loud you could barely sleep. Then in the morning help needed to come in to get the shower to work because "it is a tricky system". A hotel should have easy usable showers. The person that came in to fix it was pleasant but it took her some time to figure it out herself. I would not stay there again for the cost.
Nice enough grounds and facilities. Poor maintenance in the rooms. Our beds sure seemed small for being “queen size”, compared to our queen size beds at home. But the worst thing was that the room never cooled down. We were on the 6th floor, on a very hot day. Walking through the corridors we could feel nice cool air coming out from under other room doors. We didn’t realize our room was not cooling off, thermostat was set to 60 degrees, until after the kids were asleep for the night. Front desk didn’t seem concerned after the fact. I am also a Hilton Honors member, but that didn’t matter to them either.
This is our second time of the hotel. Takes a while to get in elevator. Had to use the steps several times d/t long wait. It was a decent stay just a lot of people this time.
I will not stay at this hotel again. I was treated like an idiot when checking in. Our room’s air conditioning was super loud, and yet still too warm. Like buzz saw loud. They couldn’t do anything about it, and there were no other rooms available to move us to. My son slept on the fold out couch in the front room of our hotel room, and not only did he hear the elevators all night come through the doors, but the hallway lights were shining through as well. The only good thing was the free breakfast and made-to-order omlettes.
Proximity to airport was good. Rooms are in need of updating. Many employees did not use masks.
Embassy Suites - Chicago O'Hare - Rosemont places you next to Donald E. Stephens Convention Center and within a 5-minute walk of other popular sights like Rosemont Theatre. This 294-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and a free airport shuttle.
Free cooked-to-order breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10:30 AM. This hotel is home to a family restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
Guests can expect WiFi, wired Internet, and 37-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include iPod docks, sofa beds, and living rooms.
Guests staying at Embassy Suites - Chicago O'Hare - Rosemont enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Parking is USD 33.00 per day (USD 42.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a 24-hour business center, and a computer station.
This was a perfect place to stay for our needs. The breakfast was awesome as well as the manager's reception the night before. The staff was attentive and very professional. I have always enjoyed the hotel layout of Embassy Suites with the large atrium and the rooms having a view out to the atrium. Super close to the airport as I needed to make an International pickup late in the evening. Perfect stay!
Great, luxury experience
The furniture in the suite looked it had been torn up by cats. The most distressing part was how dirty the place was. There was debris all over the mirror, the floors were dirty, the countertop by the tv was covered in a sticky substance (like someone had spilled a soda). Everything felt dirty. The unit had been poorly cleaned.
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.
Swimming pool water was too cold to enjoy swimming
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.
Thank you for taking the time to review your stay with us! We appreciate your feedback.
Convenient location and nice facilities. Airport shuttle can be an issue and requested housekeeping did not occur. Friendly staff!
Thank you for your feedback. We will be addressing your concerns.
Loved the evening reception… the airport shuttle took a while to arrive.. but the overall hotel was nice. Rooms a bit outdated but for the price it was good. The breakfast was awesome but the coffee is real bad. All in all I would stay again
Thank you for taking the time to review your stay with us! We appreciate your feedback.
Thank you for taking the time to review your stay with us! We appreciate your feedback.